TraceGenie is an online platform that allows clients to upload trace instructions and access a network of over 200 tracing agents. The tracing agents have various specializations and tools to conduct different types of traces. Clients can track the progress of instructions in real time and receive daily updates. TraceGenie guarantees traces by ensuring instructions are exhaustively attempted by multiple agents before being marked as unsuccessful. The platform aims to improve tracing through centralized management and an experienced network of agents.

1. By using our specialised network of tracing
agents we can track down the most elusive of
people!

2. Confidential - Reliable - Affordable
Our skilled and dedicated Global Network of
Tracing Agents, supported by our Trace
Management System allows access to
Clients to track the progress of any
instruction on-line, in real time.
No trace, no fee - we only charge for positive verifications and
traces. Service and quality is guaranteed. Our service can be
customised to cater to any business's needs including credit
providers, attorneys, debt collectors, insurance companies,
pension funds, third party administrator and public
companies.

3. Introduction
Company Overview
Our Services / Trace Types
Process and Workflow
Summary
Business, Administrative & Contact
Information
The idea behind Tracegenie was the vision of Mr Thinus
Smith, our founder, who has more than 20 years’ experience in
the financial services domain, In 2010, he started researching
the tracing industry. Consultations were held with various
stakeholders on the needs of the industry, the way in which
tracing was done, the type of systems used and the
availability of these systems and tools to the tracing agents.
The result was that only the big players have access to proper
systems, and only for their own internal use. The vision then
became a mission - to make available a user friendly tracing
platform that is easy to use and available to any tracing agent,
no matter the size of their business.
The idea was to move away from spreadsheets. Even with our
advanced technology, 80% of tracing is still done on
spreadsheets. Our goal is to change that, and to empower
and educate the tracing agents and Corporates to better use

4. the technology that is available for the management and
monitoring of trace instructions.After three years of research,
we started the development of the TraceGenie platform and
registered the company in July 2014. We officially launched
the platform in March 2015 and went live with our first trace
instructions on 01 April 2015.
● the “Supplier” ( Trace Instruction provider)
e.g Insurance Companies, Banks, Retailers,
Unions, etc -
●“TraceGenie” ( The System or Platform) and
●the Tracing Agents . The aim is to build a
reliable, well trained network of tracing
agents, all having access to the best
available technology and systems, to improve
the success and performance in tracing
processes.
TraceGenie's mission is to provide a single, easily accessible
and user friendly system to manage all trace instructions on-line,

5. in real time.

6. TraceGenie is an online platform that allows you to upload
trace instructions (any type of trace instruction). We have a
network of tracing agents, spread countrywide, each having
their own unique tracing tools and methods. We currently
have a network of 205 tracing agents, specialising in
Beneficiary Tracing, Missing Person Tracing, Employment
Tracing, Asset Tracing and Relative Tracing to mention but a
few.
We regularly train tracing agents on using the system and
encourage them to move away from spreadsheets. By using
more advanced ways/systems to manage trace instructions,
they are able to increase productivity, provide a better service
and provide improved reporting to the Supplier.
Once the instruction is loaded (individual or bulk), it is
available for the trace agents to claim. Trace agents have a
specified number of days to action the instruction, and
receive an email reminder should they not login to the system
for a certain period of time.
The system is live and in real time, enabling you to track the
progress of your instructions on a daily basis. You will receive
a daily update on all completed trace instructions.
What sets us apart from other tracing companies and/or
agents? Our system, which is fully cloud-based and available
24/7. You have full access to the system in real time, enabling
you to track your trace instructions at any time. You have full
control over your trace instructions and can monitor progress
as and when required. Furthermore, we only return a trace
instruction as unsuccessful once all avenues have been
exhausted. Our system will automatically reallocate a no trace
to another trace agent to re confirm. Only once an instruction
is marked as a no trace by 3 or more agents, will we return it
to you as a no trace. This ensures that you always get the
best possible results.
All tracing is done on a no success no fee basis.

7. TraceGenie: Your Global Partner in Tracing Services - /- No
Trace– No Fee!
Bring people and assets together - finding
missing or unknown beneficiaries where
there are funds due to them. We trace
beneficiaries for insurance payouts and
provident funds.
Missing person tracing and family tracing
connects you to missing persons and long
lost loved ones. We locate missing
persons/family, providing you with their
contact information.
Once we have a positive trace, we are able
to distribute claim forms and collate
member responses on your behalf. This
service enables us to save you time,
minimise fraudulent claims and provide the
fund or administrator with a complete trace
– all you will have to do is pay the
outstanding funds to the beneficiaries.
We find your missing and absconded
debtors, providing you with their contact
telephone numbers and residential address
info.
We will trace third parties involved in vehicle
accidents and obtain all relevant
information that may be required by the
We have a specialised network of field
agents specialising in:
❏Beneficiary Field Tracing - Physical

8. insurance company. Tracing, visiting the beneficiary and signing
of relevant documents for payout.
❏Field Agents for physical confirmation and
verification of an address or asset
Registration and Verification Process
Suppliers register on TraceGenie
Platform.
Suppliers receive a confirmation email
containing login details and next step.
Suppliers complete and accept Service
Level Agreement.
Supplier now has full access to the
system and can configure the system
and add additional users if required.
Supplier uploads trace instruction file
and selects desired outcomes and fee
structures.
Supplier will receive email confirmation
that batch file has been approved and is
now available for trace agents to claim.
You can now monitor the progress in
real time on your supplier dashboard.
Supplier will receive daily emails of
completed instructions.

9. Our strategy is built on the foundation of our corporate values
and will drive our successful development in the coming years in
order to achieve our long-term vision for TraceGenie: to become
a global leader in People tracing technologies.
A single SLA, Vendor registration to complete and
immediate access to a national network of specialised
tracing agents and professional field tracers.
You no longer have to deal with multiple trace agents, as
you now only need to use one system with access to a
national network of tracing agents / companies.
You can manage your trace instructions and see
management reports and stats on a single dashboard,
all online, live and in real time.
Your trace instructions will not be returned until every
avenue has been exhausted and every attempt made to
fulfil your instruction.
Since each tracing agent has their own unique method
of tracing, your instructions will receive the required
experience to ensure the best possible result.
Data and results are guaranteed for a specified time.
We only allow and approve highly skilled and specialised
tracing agents on our panel / network, assuring you of
the most professional performance and results at all
times.
Click on the link to register as a Supplier on the TraceGenie
Portal. www.tracegenie.co.za/register

10. Business name: TraceGenie (PTY) Ltd
Business type: Private Company
Company registration number: 2014/134978/07
Tax reference number: 9606088178
VAT number: 4470269202
BBBEE status: Level 4 (EME)
Tel: 087 231 0285
Fax: 086 551 2208
E-mail: info@tracegenie.co.za
Web: www.tracegenie.co.za
TraceGenie: Your Global Partner in Tracing Services - /- No
Trace– No Fee! Should you require further information about
our service; how we can assist with your tracing
requirements, kindly get in touch with us through any of the
means listed below. One of our friendly executives are waiting
to help you.
Name*

11. Email*
Phone
Message
12 1
Thank you for taking the time to go through this business
profile.
If there are any questions or comments, please feel free to
contact us.
emai: info@tracegenie.co.za / Tel: 087 231 0285 / Web:
www.tracegenie.co.za
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