5. WHAT IS DESIGN THINKING?
Controversial term – particularly thinking part
It is Decision making approach – lot more than just thinking……it’s
a……doing
Moses Myth: Innovation is Miracle
(They believe that Innovation takes special gifted one that most of us just don’t have)
https://www.bloomberg.com/news/articles/2013-09-25/the-moses-myth-of-
innovation
Source: http://jeanneliedtka.com/
6. INNOVATION MYTHS VS REALITY
Innovation begins with creativity
Innovation is smooth linear process
Innovation is about risk-taking
Innovation begins with Curiosity
Innovation is iterative and the outcome of a
series of experiments
Effective innovation involves risk-taking,
assessment and mitigation
7. WHAT IS DESIGN THINKING?
• A Mindset that is:
Human – Centered/Empathic
Collaborative/Possibility Driven
Optimistic/Option Focused
Experimental/Iterative
8. INTRODUCTION - DEFINITION
“Design Thinking
is a human-centered approach to innovation
that draws from the designer's toolkit to integrate
the needs of people,
the possibilities of technology,
and the requirements for business success.”
—Tim Brown, President and CEO of IDEO
12. DETAIL DESIGN THINKING PROCESS –
WITH TOOLS & TECHNIQUES
• Intro to Design Thinking
methodology
• Importance
• Design Process
• Design Elements
Design Thinking
- Intro
• Select your area of
interest for design
project
• Branch specific or
General domain
Domain
Identification • AEIOU Framework
• Role Playing
• Interview
• And many more
methods available
Observation
• Identify
Unarticulated/Unmet
needs of User
• Pleasure and Pain
points
• Story telling
Empathy
• Define the Problem
Statement based on
empathy of User
• Right problem leads
you to right solution
Define Design
Problem
Mind Mapping
13. • Multiple
ideas/solutions for
problem
• Refine the problem
statement with possible
solutions
• Opportunity mapping
Ideation
• After combining
and refining, finally
select the concept
for your problem
statement
Concept
Finalization • Very early & rough
prototype
• Made up of paper,
cardboard, thermocole
etc. whichever material
is available
Dirty
Mock-ups
• Functions
• Features
• User Expereince
• Components
Product
Development • Revalidation
• Reject
• Redesign
• Retain
Customer
Feedback
SCAMPER
tool
17. EMPATHIZE
OBSERVE IMMERSE ENGAGE
• Observing users’
action and
hypothesizing why
they are acting a
certain way
• Generate the
questions like –
What, Why, When,
Where, How…..
• Become the user
and live their
experience by Role
Playing
• Visit the Industries
for Observe,
immerse, Engage
(At least for 4 weeks*)
• Interacting with
User/Industry
people about
their products,
processes and all
related queries
To Empathize the User one need to have observation again and again
For better Empathy of User, students need to follow below mentioned steps -
19. IMMERSE VIA ROLE PLAYING
• In this activity student need to become the user and actually live their
experiences. One need to put himself/herself into the shoes of user
• During this process the innovator needs to envisage himself/ herself as
the user of the desired product and identify, codify various needs from
his/her perspective
• During the immersion process, students and their guide can get insights
about the non-codified and undocumented needs of the contemporary
user/industry
20. BEING THE USER AND PRIMARY PROBLEM
IDENTIFICATION:
• The group shall be divided into two: few members will be ‘role-playing the users’ and
identifying the problems by first-hand experience and the rest of the group
members will be video-graphing the interviews (primary users, secondary users,
stake-holders, etc.)
• The group members that would be role-playing are encouraged to perform the
function in the industry/domain they visit, exactly how the actual user performs.
• For example, for problem identification in a steering wheel of a car, the group must
learn how to drive a car and understand how the steering wheel is being used and in
how many different ways it can be used.
• The members that would be video-graphing are suggested to record the videos at
high fps (frame per second) to enable them to view the videos in slow motion at a
later stage for reference and better understanding.
21. ENGAGE VIA INTERVIEW
• Interact and interview users through both scheduled and short “intercept”
encounters (Formal/Informal)
• Getting out of the building and actually talking to your users is probably the
most uncomfortable but potentially most effective way, if it is done in right
way
• The thing here is not to directly go up and ask your user for the solution
because most of the time they really don’t know about the solution and even
about problem. Hence, Prepare the set of sequential questions to be asked to
the same industry workers / executives / stake holders for thorough research
• Engage them in conversations that allow users to tell stories of their
experiences and a likely solution (Build the story like Environment)
• All interviews are to be video-graphed, hence necessary equipment to be
carried along with the logbook and necessary frameworks