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Agile Camp 2018 - Unplanned Work
- 3. #onetimeatAgileCamp Chris Dunn Agile Coach @ Nelnet cdunn@5280solutions.com @csdunn
- 4. #onetimeatAgileCamp 11 minutes before interrupted 25 minutes to regain the point before interruption 9% margin of error rate (uninterrupted) 15% margin of error rate (interrupted)
- 5. #onetimeatAgileCamp Arrive at 9 am Monday morning… Read emails, get coffee, warm up 9:30 am… Begin a complex task 9:41 am… Interruption, “How was your weekend?” 9:51 am… Get back at your complex task 10:16 am… finally back in your “groove” That’s 35 minutes of lost time by a single interruption! In the first 76 minutes, only 11 minutes of productive task work
- 6. #onetimeatAgileCamp Tend to underestimate distractions… And say YES to requests we should decline
- 7. #onetimeatAgileCamp 1. I don’t want to let the team down
- 8. #onetimeatAgileCamp 2. I’d rather start something new than toil in something unglamorous
- 9. #onetimeatAgileCamp 3. I didn’t realize how big the request was
- 10. #onetimeatAgileCamp 4. The boss asked me
- 16. #onetimeatAgileCamp • Context switching is common • We start new tasks before finishing older tasks • Work gets neglected and ages
- 18. #onetimeatAgileCamp An interruption – usually to fix a problem Ex: Break fix, support tickets, risk mitigation
- 23. #onetimeatAgileCamp • If you don’t use WIP limits, start! • Let WIP limits be a creative friendly constraint • Limit WIP to the team’s capacity • Remember: High WIP = high wait times because other items sit waiting for attention Take charge of WIP
- 24. #onetimeatAgileCamp • Make work visible • Yes, even the “drive-by” requests • Understand the source of all work done by the team and what slows FLOW Measure All Work
Editor's Notes
- Poll Title: What are some of the more common "thieves of time" for you and your teams? https://www.polleverywhere.com/free_text_polls/fcHqWoJrb1tgMK6
- “Can you help me?” – we are eager to help teammates and don’t want to let them down
- Optimize for fun
- Everything always takes longer than we think it should
- Yes is easier than No We overload ourselves and our teams
- Multi-tasking is NOT a thing It is simply switching tasks We cannot switch tasks efficiently Leads to more mistakes
- What is it that steals time away from our teams?
- When demand exceed capacity Take on more than what is possible Possibly due to the reasons before Won’t take so long Couldn’t possibly impact my sprint Boss asked me
- Biggest impact to FLOW is too much WIP FLOW = fast and smooth movement of work across the VALUE Stream Value Stream = activities done from beginning to end for a product/service in order to provide business value. Improve FLOW: Reduce batch size Build in quality
- Unfinished work is waste
- To improve your flow, start by making the work visible Honor WIP limits Look for Traffic Jams – understand the cause, change behaviors
- Defined as NOT PLANNED – typically takes us away from our goal Most common in IT that I hear about is Support Work
- We take time and effort to lay out the best plans Set goals and intend to deliver value to our customer Constant interruptions create context switching Delays planned work
- Make it visible
- Start visualizing dependencies Work closely with teams where there are dependencies
- What about SCRUM teams? Should we setup WIP limits?
- William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant.
- Poll Title: Impact of Hidden and Unplanned Work https://www.polleverywhere.com/surveys/k0mp6uN2Q