Hotel

1. CC6052ES - MANAGEMENT SUPPORT
SYSTEMS
INTEGRATED SYSTEM
FOR LAK DERANA
HOTEL CHAIN
MANAGEMENT
Prepared By: Group 03
MR. MOHAMED RILAH MOHAMED RIYAZ
MR. MOHAMED JALALUDEEN HANEES
AHAMED
MR. MOHAMED IBRAHIM MOHAMED
NATHEER
MISS. NIROJINI SUBRAMANIYAM

2. LAK DERANA HOTEL CHAIN
MANAGEMENT
• Lak Derana is a new Hotel chain located in Sri Lanka which provides budgetary and
luxury hotel service for all over the country. The more prominent stakeholders in this
hotel chain are Management customers, staff members, Administration department
staff, Human Resources, and hotel Managers.
• Currently, this hotel chain followed the manual process for handling inquiries and billing
systems and has no existing customer management system which is very ineffective,
prone to errors and mistakes. The current manual system uses paperwork and direct
staff communication to manage the hotel. This delays information transmission in the
hotel. Reservation is done through phone calls or visits to the hotel.
• For the problem, they need an effective computerized system to do their whole manual
processes easily. And this system is good to be as a web-based application than a
desktop application. Because web apps are accessible everywhere.
INTRODUCTION
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3. VISION OF LAK
DERANA HOTEL
“We aspire to be the
most preferred five-star
‘Environment-sensitive’
hotel brand, through
innovative products and
services, following best
practices in the industry
to achieve sustainable
growth.”
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4. MISSION OF LAK
DERANA HOTEL
 To give our customers a place to celebrate
life’s special moments by offering the best
food, service, and ambiance in Sri Lanka.
 We commit to providing our corporate and
leisure travelers a consistent warm &
friendly guest experience & fond memories
through our nurtured staff who experience
joy and pride at work while adhering to our
social responsibilities.
 With its unique sense of history and place,
is devoted to creating enduring
relationships with our guests and members
by providing highly personalized service
and gracious hospitality in an informally
elegant setting.
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5. LAK DERANA HOTEL CHAIN
MANAGEMENT
• Currently, this hotel chain followed the manual process for handling inquiries and billing
systems and has no existing customer management system which is very ineffective,
prone to errors and mistakes.
• The current manual system uses paperwork and direct staff communication to manage
the hotel. This delays information transmission in the hotel. Reservation is done through
phone calls or visits to the hotel.
• The customer’s details are input during reserving the rooms with services. The
documents are transferred manually to the filling department for compilation of the
guest’s file. Because of that, the accounting department has a hard time handling
accounts and room service has no way to track hotel records.
• For the problem, they need an effective computerized system to do their whole manual
processes easily. And this system is good to be as a web-based application than a
desktop application. Because web apps are accessible everywhere.
PROBLEM STATEMENT
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6. LAK DERANA HOTEL CHAIN
MANAGEMENT
Functional Requirement is a description of the service that the software must offer. It
describes a software system or its component. A function is nothing but inputs to the software
system, its behavior, and outputs
• The customers should be able to register with their details.
• The system should record all the added customers’ details into the Lakderana database.
• The system should verify the users’ username and password against the Lakderana
database when logging in.
• After login, users should be directed to the Lakderana Admin panel.
• The system should display the pages according to the user types.
• The system should enable the Reservation manager to check for the availability of rooms.
• The system should transfer the inquiry to a different hotel in the same hotel chain if the room
availability is zero.
FUNCTIONAL REQUIREMENTS
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7. LAK DERANA HOTEL CHAIN
MANAGEMENT
• The system should allow the Recipient to update, add or delete booking information
• The system should allow the Recipient or Reservation manager to confirm or cancel the
reservation.
• The system should send a notification email to the Room service manager that a new
customer has checked in for the particular hotel room.
• The system should record reservation details into the Lakderana database.
• The system should generate financial and products reports for the hotel owner and the
manager.
• The system should enable the manager full modification access to the user, reservation, and
room information.
• The system should allow the Recipient to enter the customers’ payment
• The system should allow the Accountant to view the details of the customers’ payments.
• The system should allow printing of the invoice when the customers check out from the
FUNCTIONAL REQUIREMENTS
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8. LAK DERANA HOTEL CHAIN
MANAGEMENT
• The system should allow a person from the HR department to enter the attendance of Employees if an
employee misses keeping their fingerprint.
• The system should allow the HR division to deduct salaries before releasing the monthly salary.
• The system should allow the Bar Employees to maintain and record the daily earnings from the liquor
items which are sold from the bar.
• The system should allow the Bar Employees to log the daily income and expenditure to maintain the
Bar in the system.
• The system should allow the Hotel owner and the manager to see the daily and monthly-generated
income and expenditure reports from the hotels as well from the liquor bar.
• The system should allow the Reservation manager to view the report of daily reservations of the hotel,
and he/she has to update the reservation status of the room list.
• The system should allow the Reservation manager to check the number of adults and children checked
in for each month and each day.
• The system should allow the Human resource person to view employees’ attendance and payroll
details too.
FUNCTIONAL REQUIREMENTS
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9. LAK DERANA HOTEL CHAIN
MANAGEMENT
Non-functional requirements are the same for all software systems. It depends upon the
assumptions. It is arranged for the customer. In functional requirements include safety,
security, and another related requirement.
• Accessibility
• Usability
• Efficiency
• Scalability
• Availability
• Recoverability
• Maintainability
• Performance
NON-FUNCTIONAL REQUIREMENTS
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10. LAK DERANA HOTEL CHAIN
MANAGEMENT
Intuitive, easy-to-use interface & Mobile App optimized
A user-friendly interface is the most important factor when choosing mission-critical
software for the Lak Derana hotel. If the Lak Derana hotel system is complex and
confusing, more mistakes will be made, costing you more money. Common tasks should
not take lots of time and steps, as this slows down your team and limits your ability to
grow quickly, hence the need for a powerful Lak Derana hotel management system with
easy user interfaces.
When the hotel owner, manager, and other staff members need to check details on a
reservation or other income-expenditure reports quickly they shouldn’t have to rush back
to the office. Any system you use must not only be accessible but also optimized for use
on mobile phones. Better yet, the hotel owner should be able to check performance while
on holiday.
TOP LEVEL MANAGEMENT DECISION
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11. LAK DERANA HOTEL CHAIN
MANAGEMENT
Separate accounting system to manage payments and payroll
Accounting is an ever-changing, complicated industry, and you don’t want to be stuck with
the Lak Derana hotel system that is out of date when rules change. As such, you should
look for a new system that has robust and complete integrations with the world leaders of
accounting software like Xero. This will empower you to streamline your invoicing,
reconciliation, commission payment, and billing processes and automate repetitive tasks
to help your finance department run more smoothly.
Point-of-sale (POS) services
Many hotels have restaurants, banquet and conference halls, gyms, day spas, gift shops,
and other premises. They can also include extra costs or discounts on food and
beverages, in-room services, mini-bar items, TV, or Wi-Fi on the guest folio. The POS
function of hotel operating systems helps manage all payments accepted through multiple
point-of-sale terminals smoothly, automates transactions, and keeps the data in one
location.
TOP LEVEL MANAGEMENT DECISION
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12. LAK DERANA HOTEL CHAIN
MANAGEMENT
Increased employee productivity and engagement
User-friendly interfaces facilitate the training of hotel staff and reduce the likelihood of
errors. The staff can save hours on routine administrative tasks that can be automated
while concentrating on adding value instead.
High data security
When all of the hotel’s data is stored in the cloud, it’s available for download and analysis
and protected by the latest technology. The information in the cloud Lak Derana hotel is
encrypted and securely backed up. Even if a computer breaks or a laptop is lost, the hotel
data will remain accessible to the Lak Derana hotel management system users.
MIDDLE LEVEL MANAGEMENT DECISION
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13. LAK DERANA HOTEL CHAIN
MANAGEMENT
Housekeeping & maintenance management
Housekeeping functionality includes management of room statuses, assignments for
room cleaning, and tracking housekeepers’ tasks. The module automates management
tasks and connects housekeeping staff to the front office. The system should identify
rooms that need to be cleaned or prepared for the next arriving guest and assign tasks to
the responsible employees. A front-office clerk or Room service manager can track the
status of each room and organize maintenance reports. A cloud-based Lak Derana hotel
management system enables housekeepers to update the status of their tasks or rooms
on their smartphones once everything is done. The staff can also upload photos of any
issues so that the maintenance department can assess and repair them quickly.
MIDDLE LEVEL MANAGEMENT DECISION
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14. LAK DERANA HOTEL CHAIN
MANAGEMENT
Customer data and customer relationships management
Lak Derana hotel should be able to keep in touch with customers before, during, and after
their stay. A CRM integrated with the front-desk and reservation systems collects and
organize customer contact information and other data from these sources. A database of
customer information can help hoteliers develop marketing strategies and membership
and loyalty programs for better-personalized customer experiences. Lak Derana hotel
management system should provide a comprehensive feedback management feature that
captures guest feedback. The information can be used on the hotel’s website, travel
booking sites and mobile apps, or surveys.
Booking engine
Allow customers to reserve the rooms with services directly with the Lak Derana hotel
management, with no expensive commissions. An online booking engine, which publishes
the rates and availability of Lak Derana hotel to the website, collects the necessary
information from customers, and creates reservations in the Lak Derana hotel
management system.
LOWER LEVEL MANAGEMENT DECISION
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15. LAK DERANA HOTEL CHAIN
MANAGEMENT
The team developed a bi system for Lak Derana hotel in the name of Integrated system for Lak
Derana hotel. The system is developed in waterfall methodology. HTML, CSS, JavaScript,
Bootstrap, Ajax, jQuery are used as the front-end technologies and php is used as the back-end
language and MySQL is used as the database for the system. while develop the system the team
faced many challenges. Although, team successfully completed the system by their hard work.
The system is very useful to every user of the system to make decisions. The system provides the
ability to access data and gain holistic view of their operations, and the ability to benchmark results
against the competitors. The system reduces the working time of every users and make them
energetic by easy processes.
In future, finger and face authentication lock also can be included for increased the security level of
the system. And barcode reader can be attached with the system. Access card can be provided to
Employees. Therefore, automatically attendance will be record in system. Similarly, HR division also
can mark their attendance by finger print register. Solid network also can be attached in future. It will
provide the base of business intelligence solution and can be a differentiator in the way Lak Derana
hotel uses the system.
CONCLUSION
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16. “THANK
YOU”
INTEGRATED
SYSTEM FOR
LAK DERANA
HOTEL CHAIN
MANAGEMENT
BY: MSS GROUP 0