Challenges that a SM has to cope with in NcoV time. Trust, Tools and Skills can have her/him to overcome those challenges.

1. Being A Scrum Master
During NcoV time
Thanh-Phuong Nguyen
@NTQ Solutions, 17-Apr-2020

2. Agenda
1. (Remind of)
SM Roles and Responsibilities
2. Challenges in NcoV time
3. Overcome challenges
4. Q & A

3. Remind of
SM Roles and Responsibilities

4. Scrum Master Role
http://www.barryovereem.com/wp-content/uploads/The-8-Stances-of-a-Scrum-Master-Whitepaper-v2.pdf

5. Scrum Master Responsibilities
" Promoting and Supporting Scrum as
defined in the Scrum Guide by helping
everyone understand:
○ Scrum theory
○ Practices
○ Rules
○ Values
" A servant-leader for the Scrum Team to
maximize the value created by them
○ Serves the Product Owner
○ Serves the Development Team
○ Serves the Organization

6. Scrum Master Service to the Product Owner - Scrum Guide
" Ensuring that goals, scope, and product domain are understood by everyone on
the Scrum Team as well as possible;
" Finding techniques for effective Product Backlog management;
" Helping the Scrum Team understand the need for clear and concise Product
Backlog items;
" Understanding product planning in an empirical environment;
" Ensuring the Product Owner knows how to arrange the Product Backlog to
maximize value;
" Understanding and practicing agility;
" Facilitating Scrum events as requested or needed.

7. Scrum Master Service to the Development Team - Scrum Guide
" Coaching the Development Team in self-organization and cross-functionality;
" Helping the Development Team to create high-value products;
" Removing impediments to the Development Team’s progress;
" Facilitating Scrum events as requested or needed;
" Coaching the Development Team in organizational environments in which
Scrum is not yet fully adopted and understood.

8. Scrum Master Service to the Organization - Scrum Guide
" Leading and coaching the organization in its Scrum adoption;
" Planning Scrum implementations within the organization;
" Helping employees and stakeholders understand and enact Scrum and
empirical product development;
" Causing change that increases the productivity of the Scrum Team
" Working with other Scrum Masters to increase the effectiveness of the
application of Scrum in the organization.

9. What is the Difference
between
a Normal SM & a NcoV
SM?

10. Same Same, But Different

11. A NcoV SM
= A SM, that is DISTANT
from the team physically

12. Challenges in NcoV time

13. What are your Challenges?

14. List out
your 1-3 Challenges
with Jamboard
(1-3 mins)

15. Not Easy
to Facilitate Scrum Events

16. Not Easy
to Observe the Team
for Early Risks/Issues Detection

17. Not Easy
to Bond Team Members

18. Not Easy
to Shield the Team

19. Overcome Challenges

20. With
Trust & Tools & Skills

21. Tools & Skills
To Facilitate
Scrum Events
" Daily Standup
" Grooming
" Planning
" Review
" Retrospective

22. Practice Planning
with ScrumPoker-online
(3-5 mins)

23. Practice Retrospective
with Mural
(7-10 mins)

24. Tools & Skills
To Early Detect
Issues/Risks
" Communication Channel:
Discord, Slack, Google
Meeting, Skype, Zoom
" Scrum Metrics via Jira/
Redmine/[Project Management
Tools

25. Scrum Metrics
" Sprint Burndown
" Team Velocity
" Commitment Reliability
" Scope Change
" Defect & Leakage

26. Sprint Burndown
" Report then tracks the completion of work throughout the sprint daily

27. Sprint Burndown Chart Pattern

28. Sprint Burndown Chart Pattern

29. Team Velocity
" The average amount of work a scrum team completes during a sprint
" Support the PO to predict how quickly a team can work through the backlog
" But Do NOT use this for:

30. Commitment Reliability (CR)
" CR= Work completed/Commitment
" High CR:
○ Gain TRUST from Client/PO
○ Help PO to have high certainty in Release
Planning
○ >100%: A good sign for speedup the team
velocity. But, NOT TOO MUCH
" Low CR:
○ Issues should be tackled

31. Scope Change in the running sprint
" Number of added/canceled user stories
after the sprint has already started
" A sign to check
○ the readiness of the backlog items for 1-2
upcoming sprints and how to have that
○ the need of technical solutions support
○ the need of sprint planning improvement
○ communication gap (if any)
○ etc.

32. Bug/Defect & Leakage
" Bug/Defect: The number of bugs detected
during a sprint development
" Leakage: The number of bugs detected
after delivering a sprint
" Bug/Defect/Leakage Analysis to tackle
issues
" Goal: Leakage = 0 <= Gain Trust from
Client

33. Tools & Skills
To Bond
Team Members
" Break the Ice
" Funny Team Building
Activities

34. Why Ice Breakers?

35. ● To get to know each other
● To break down the barrier
● To bond as a team
● To encourage creative thinking and
idea contribution

36. Ice Breakers
● With Questions:
○ What was your favorite childhood movie?
○ What is one item you couldn’t live without?
○ If you could only eat one food for the rest of your life, what would it be?
○ If you could travel anywhere in the world, where would you go?
○ ...
● With online mini Games:
○ 5 min quiz
○ The birth map
○ A picture of your day
○ An one-min video of you talking about a specific topic
○ ...

37. Other Funny Team Building Activities

38. Tools & Skills
To Shield the
Team
" From Distraction at Work
" From Distraction NOT related
to Work

39. Shield the Team from Distraction at Work
" Unexpected requests from Managers/
Other-Departments that might cause delay
to Sprint Delivery
" PO pushing too much to the team.

40. Shield the Team from Distraction NOT related to Work
" Recommendation for Working Condition at
home
" Raise awareness for Team members to
keep themselves away from Distractors
" Get to know more about actual working
condition at home of team members to
support them further

41. Thank You For Your Attention!
Any Question?