1. Teresa Phipps Lane
P O Box 81638, Pittsburgh PA 15217
talane@pitt.edu | http://www.linkedin.com/in/terrylane
412.648.7312 (o); 412.421.4551 (h)
Summary of Skills
Over thirty years’ experience in technical/creative positions beginning with phototypesetting, paste-up, and graphic design, followed by over twenty
years’ experience writing, editing, proofreading, and designing. My most recent career focus has been on Taskstream module and CourseWeb shell
building and maintenance, documentation and training related to these programs, and digital board design.
Professional Experience
11/08–Present University of Pittsburgh, Pittsburgh, PA
(11/14–Present) Technical Designer, Dept. of Technology, School of Education
Build CourseWeb/Blackboard shells and maintain/edit; build Taskstream modules and maintain/edit and
provide training to users; create training videos; design and maintain digital board, manage Intranet SOE traffic
(09/13–11/14) Taskstream Specialist/Accreditation, Dept. Instruction & Learning, School of Education
(06/09–9/13) Administrator, Office of the Dean, College of Business Administration
(08/08–06/09) All-Temps: Financial Records Dept.; Katz Graduate School of Business
06/08–08/08 Senior Technical Writer and Web Content Specialist, PNC Bank, MIS Dept., Corporate Office, Pittsburgh, PA (Project-
based Consultant—Sapphire Technologies), Create, edit, and maintain technical documentation including user guides, website
content, process flowcharts, procedures, etc. Create and update web pages using Content Management System (CMS),
Dreamweaver, HTML, and Photoshop. Provide drawings, flowcharts, graphics, diagrams, or screen captures as needed for
documentation. Develop project plans and timelines. Liaison with subject matter experts to collect and interpret information,
including software engineers, software programmers, other IT professionals, and staff from a wide range of management levels
and departments. Provide presentations and training as needed. Collaborate with engineers and/or product management during
design phase to gain an understanding of the project and technologies. Analyze requirements of project to determine types of
publications needed and to layout website navigation. Ensure accuracy and completeness of all documentation and content. Edit
to bring documentation up to date and to create a unified style and tone that supports the corporate image and goals.
Specifically: Produced user guide and Web site using Lotus Notes Web Content Manager (Domino), Word, and Visio.
10/02–01/04 Editorial Manager, Techbooks Publishing, Inc., York, PA
Managed copy editing for the science/technical/medical academic publishing division.
12/97–10/02 Senior Technical Writer and Web Content Specialist, Merrill Lynch, Private Client Architecture, Princeton, NJ
Researched and wrote articles for Intranet site; added and updated pages in FrontPage, some HTML editing, graphics/photo
editing, created new pages, moved and deleted pages, assessed and edited navigation, created and added forms and links,
helped to develop content review schedule/QA process.
01/97–11/97 Technical CommunicationsSpecialist, Rite Aid Corporate, Camp Hill, PA
Technical writing and technical graphics for first drive-through pharmacy initiative in the United States
02/96–01/97 ISO9000 Documentation Specialist & Team Leader, Cardinal Technologies, Lancaster, PA
Lead writer for ISO initiative at modem manufacturing plant. Wrote work instructions and standard operating procedures relative
to the manufacture of internal modems, assembly line processes, machine operations, and safety; drafted user manual
instructing the modem purchaser in the installation and operation of the modem; established tiered document control system;
created process flow charts using Visio; provided training; conflict resolution; auditing.
01/86–02/89 Technical Writer, E. I. du Pont de Nemours & Co., Inc., Biomedical Dept., Newark, DE
Technical writer and graphic artist for world’s first HIV test
1979–Present Graphic Designer, Illustrator, Desktop Publisher, Web Designer, HTML Editor, Writer, Copy Editor, Proofreader, News Reporter,
Magazine Publisher ; www.phg.com, Atlanta, GA: Web conceptualization, content development and management,
project management, navigation design, design consultation, hiring and supervising of programmers and designers, webmaster,
editor/QA, functionality testing, web comparison analyses, site promotion, forms design, eNewsletter editorial manager and
production, writing and submission of articles through other media, press releases, article research and interviews, training of in-
house employee, HTML editing, graphics editing, market trends monitoring and reporting, web surveys. Other clients include

2. Pressley Ridge, Pittsburgh; Krome Communications, Pittsburgh; Kolbrener USA, Pittsburgh; Duffy Agency, Sweden; Giant Eagle
Corporation, Pittsburgh; Aptara Publishing, Virginia; and others.
Technical Skills (abbreviated list)
Microsoft Office (Word, Outlook, Excel, Publisher, PowerPoint); Adobe Acrobat Pro; BibTek; BlackBoard/CourseWeb; BRM; Camtasia;
Dreamweaver; Dropbox / Box; EndNote; FaceBook; FileMaker Pro; FrontPage; FourWinds; GoToMeeting; Homesite; HTML; Illustrator; InDesign;
Interwoven/TeamSite; JING; Kwest; Lotus Domino; Oracle; PageMaker; PeopleSoft; Photoshop; Project Libre; Qualtrics; Remote Desktop; Skype;
SPAR; Taskstream; Visio; WebApply; WordPress
Miscellaneous
Created and monitor Linguistic Anthropology / Endangered Languages Group on LinkedIn with 5000+ subscribers.
Education
University of Pittsburgh – currently pursuing a B. A. Social Sciences with concentrations in Anthropology, Sociology, and History; a Certificate in
Latin American Studies; a Certificate in Global Studies; completed courses at Millersville University and Pennsylvania College of Art; University of
Delaware, Newark, Delaware – completed a Certificate in Visual Communications; Quechua & Spanish (beginner level)
Research Interests
Linguistic Anthropology, cultural relativity, linguistic relativity, Sapir-Whorf Hypothesis, Bolivia/Quechua indigenous populations – literacy, rural
sociology & anthropology, education and sustainability, folklore studies & children’s literature, poverty studies
Professional Development (abbreviated list)
Building a Digital Portfolio with WordPress, Hillman Library, University of Pittsburgh (2015); Allies Training, University of Pittsburgh (2015);
Public Speaking, University of Pittsburgh (2014); Introduction to PeopleSoft, University of Pittsburgh (2009); Student Enrollment in PeopleSoft,
University of Pittsburgh (2009); Academic Record Views in PeopleSoft, University of Pittsburgh (2009); Course Catalog & Course Schedule,
University of Pittsburgh (2009); Dreamweaver, CCAC (2008) & UPMC (2005); HTML, Web Monkey (2004); Introduction to Web Design, Web
Monkey (2004); Optimizing Graphics, Web Monkey (2004); PC Literacy, Web Monkey (2004); Photoshop, Web Monkey (2004); Citizenship: What
Volunteers Need to Know (2004); Culture and English Language Learners (2004); Family Literacy: An Intergenerational Approach (2004);
Supporting Children’s Education (2004); Language Families (2003); Editing for Publication, Millersville University (2001); Write-it-Right Workshop
(1999); Writing for Science and Industry (1999); Defining Culture, World Wide Schools (2004); Challenging Assumptions, World Wide Schools
(2004); Developing Global Perspectives, World Wide Schools (2004); Looking at Ourselves and Others, World Wide Schools (2004); The Rights of
Refugees, HREA (2002); Master Marketing Class, Bayer Center for Nonprofit Mgmt., Robert Morris University (2007)
Scholarshipsand Awards
Newman Award for international Intergenerational Project Initiatives (2015); Luiso-Steele Scholarship (2015); CGS Essay Contest (2015); Millersville
University Business Associates Scholarship; Women-to-Women Scholarship; PEO Graphic Arts Scholarship; University Women Graphic Arts
Scholarship
Volunteering and Community Service (abbreviated list)
Current projects & work: Raising funds to build a library in Bolivia; Raising funds to build a house for a family in Bolivia; Providing graphic arts/design
support for Harmony of the Andes
Previous projects & work: Asylum Researcher & Interviewer, York, PA – assisted immigration attorneys in helping asylum seekers through the legal
process; interviewed asylum seekers being held in York County Prison, conducted research in human rights issues, organized and prepared
necessary paperwork, prepared reports, attended hearings, assisted asylum-seekers upon release in finding housing, locating resources,
transportation, etc.; Volunteer, Alliance for Tolerance and Freedom; Big Sister, Big Sisters/Big Brothers Organization; Volunteer, Pennsylvania
Human Relations Commission, Education Advocacy Panel, Lancaster, PA; Writer, editor, publisher – Alethia – A Human Rights Magazine; Amnesty
International – former group leader, Lancaster, PA; former coordinator, Central Africa Regional Action Network; Freedom Writer’s Network; Women’s
Rights Action Committee; Children’s Rights Action Committee; Rights of Refugees Action Committee; Urgent Action Network; Raised funds to send
a Bolivian Quechua mother to a 2-year training program; Raised funds to send a Ugandan girl to college; Collected 100 pairs of socks for Pitt Drive;
Volunteer, Room to Read; Managed book drive – books sent to Children Incorporated; Founder of Do-Gooder International (2003–2007) –
developed model and created web site that posted small humanitarian aid projects ; Collected hundreds of books for Tiospaye Library, South
Dakota; Located and had thousands of dollars of medical equipment shipped to Haiti; Collected gloves, mittens, scarves, and baby items for
orphanages in Kazakhstan; collected clothing, blankets, toys, food, and money for heat for Native Americans in South Dakota through Spirit Rising;
Collected Yarn for Navajo weavers; Collected clothing for orphans in Zambia; Volunteer proofreader for Gutenberg Project
Professional References
Katrina Loutzenhiser, Current Supervisor, Director of Technology, School of Education, 412-624-4690, Katrina_Loutzenhiser@pitt.edu
Jennifer Cartier, Previous Supervisor, Unity College, Maine, jcartier@unity.edu
Andrea Zito, Professional Colleague, Director of Title, School of Education, AndreaZ@pitt.edu