Conflict is a part of every project and new product development program. Project leaders and managers must be familiar with their primary response to conflict and adapt to other behaviors. Traditional conflict management is viewed from a perspective of assertiveness and cooperation. www.globalnpsolutions.com

1. Idea Insights from GNPS
Conflict Management
Episode 15-30
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2. Idea Insights from GNPS
Theory of Conflict Management
• Theory is based on two variables
• Degree of cooperation (others)
• Degree of assertiveness (self)
• Leaders should understand primary response
• Adapt conflict management style
• Understand others’ conflict responses
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3. Idea Insights from GNPS
Accommodating
• Characterized by high cooperation & low assertiveness
• High concern for others
• Low concern for self
• Use when:
• Important to preserve relationship
• Other person has power/influence
• Your needs are lesser than others
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4. Idea Insights from GNPS
Avoiding
• Also called withdrawing
• Characterized by low assertiveness, low cooperation
• Valid conflict resolution technique when not directly involved
• Allows knowledgeable team members to solve technical issues
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5. Idea Insights from GNPS
Competing
• Characterized by high degree of concern for oneself
• Viewed as assertive or aggressive
• Perceived as having little concern for others
• Sometimes called direct or forcing
• Use when….
• You know you are right!
• Enforce rules and policies
• Emergency situations
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6. Idea Insights from GNPS
Compromising
• Intermediate concern for others / self
• Meeting in the middle
• Often considered a “lose-lose” situation
• Difficult to gain team buy-in
• Use compromising when
• There is a stalemate
• Move to another style of conflict management
• Socially expected method
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7. Idea Insights from GNPS
Collaborating
• Also known as problem-solving
• Characterized by high degree of assertiveness
• High degree of cooperation / concern for others
• Used for problems with future significance
• Investigate opinions, data, and information
• Builds support and team buy-in
• Drawback: takes time to find solution
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8. Idea Insights from GNPS
For More Information
• See the full post at the Idea Incubator Blog
• www.globalnpsolutions.com/idea-incubator/
• Free registration
• Contact me!
• 1-281-280-8717
• info@globalnpsolutions.com
• 2323 Clear Lake City Blvd., #180-177
Houston, TX 77062
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