Congestion, dropped calls and other anomalies are hidden costs that hurt profitability and damage customer satisfaction. Large enterprises, service providers and others that manage significant voice calling traffic benefit significantly from real-time analysis of the performance metrics of down-stream service providers. During this session, we'll share some techniques to monitor and improve voice network performace, introducing attendees to Khomp Insight! - a new TelcoBridges Alliance Partner software package that provides intelligent network monitoring and management. Ideal for hosted or enterprise applications, Insight! gives in-depth visibility into network performance, providing for more efficient resource utilization and greater reliability. Topics covered in this session: > Challenges of managing network traffic > Methods used to measure performance and manage traffic > Introduction to Network Traffic through Intelligence > A demonstration of Khomp Insight! > Your Questions

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Customers are complaining…
Agents are complaining…
Dialer is reporting errors…
What do you do?

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Network Traffic Management
Problem: Difficulty in monitoring,
measuring and reporting the
performance of systems, software
and carriers
Are carriers meeting their SLA
commitments?
Do you have the data to prove it?

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Today’s Presenters:
Alan D Percy
Senior Director of Product Marketing
alan.percy@telcobridges.com
Jeff Williams
Director of Commercial Business
jeff@khomp.com

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Agenda:
• Introductions & Housekeeping
• Monitoring and Management
Methods
• Introduction to Khomp Insight!
• TelcoBridges Solutions
• A Customer Case Study
• Your Questions

7. INSIGH
T!
KHOMP'S INTELLIGENCE
PLATFORM FOR
TELEPHONY SYSTEMS

8. CHALLENGES
• Complexity of networks and scenarios, multiplicity of
equipment and solutions
• To compile complete, useful and understandable
information
• To navigate efficiently between macro and micro views
• To provide information to improve the performance of the
systems involved as a whole

9. ACCESS WITH YOUR LOGIN
AND PASSWORD THROUGH AN
INTERNET BROWSER ON ANY
DEVICE, WITH NO NEED FOR
LOCAL INSTALLATION.
INSIGHT! is an intelligence platform, as well as a platform
that helps making decisions in telephony systems; it
works in the Cloud and performs data analysis and
real-time monitoring of the whole scenario.

10. HOW?
• Concentrating the CDR of all calls, obtaining
detailed information and creating performance
indicators that can be correlated with each other
• Organizing data in an effective and intuitive
interface, so that the most important information is
available with few interactions

11. TYPICAL SCENARIO
Campaign 1:
57%
Services 3:
68%
Gateway 2:
62%
Carrier 4:
FAIL
Area code 11:
12%
SERVICE
1
SERVICE
2
SERVICE
3
GATEWAY
1
GATEWAY
2
GATEWAY
3
CAMPAIGN 1
CAMPAIGN 2
CARRIER 1
CARRIER 2
CARRIER 3
CARRIER 4

12. PROPOSED APPROACH
ENTITIES
PERFORMANCE
INDICATORS
PERSPECTIVES
CALL
ATTRIBUTES x x x

13. CALL ATTRIBUTES
Call details in a specific scenario
• Direction
• Hangup origin
• Hangup cause
• Reach
• Traffic profile
• Call classification

14. ENTITIES
Individual or combined analysis of the entities
• Services
• Campaigns
• Gateways
• Networks (carriers)
• Area codes

15. PERFORMANCE
INDICATORS
Different indicators for statical analysis
• CAPS
• NER
• ASR
• ACD
• Useful and total occupancy

16. PERSPECTIVES
Several points of view of the same situation
• Geographical analysis
• Trend evaluation
• Benchmarking
• Tickets
• Performance of networks (carriers)
• Call geolocation
• Traffic profile
• Call classification

17. DASHBOARD

18. TENDENCIES

19. BENCHMARK

20. TRAFFIC PROFILE

21. TRAFFIC PROFILE

22. TICKETS

23. NETWORKS

24. GEOLOCATION

25. FILTERS

26. ARCHITECTURE
GATEWAY
S
PSTN

27. ACCESS GROUP
CAMPAIGN A SERVICE 1
SERVICE 2
SERVICE 3
GATEWAY
1
GATEWAY
2
GATEWAY
3
CAMPAIGN B
USER 1
USER 2
CARRIER
USER
ACCOUNT
USER
CARRIER 3
CARRIER 4
CARRIER 2
CARRIER 1

28. NOTIFICATIONS

29. NOTIFICATION STATUS
IN RESOLUTION
RESOLVED
VIEWED
PENDING
NEW
OCCURRENCE

30. NOC

31. We did not choose the name
Insight! by accident. It
means: discernment,
knowledge and
understanding.
Insight! will change
your company’s
reality

32. SESSION BORDER
CONTROLLERS
at the crossroads of networks…
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Introducing…

34. Changing Economics
“Old Way”
Hardware-centric
Proprietary appliances
EOL Hardware
Capital Expenditure + Maintenance
“Cloud Way”
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Software-centric
COTS Hardware, Virtual or Cloud
Software-as-a-Service
“Pay-as-you-Grow”
TCO
Years
TCO
Years

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Use Cases – Contact Center
Contact Center
SIP Trunking
Provider(s)
Dialer/ACD
TDM
Carrier(s)
RADIUS
Gateway

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Ready for a Demo?
Confidential
https://www2.telcobridges.com/KhompInsightDemo

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Coming Attractions:
Confidential
https://www2.telcobridges.com/FreeSBConAWS

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Industry Events
Learn more about FreeSBC at these upcoming
industry events:
Oct 8-11 Orlando, FL
https://calendly.com/alandpercy
Dec 4-6 Herndon, VA

39. Q/A
www.telcobridges.com
sales@telcobridges.com
HQ: +1.450.655.8993
39
Confidential