Jane Jeffers of Riot Games gave a presentation on quality culture at Riot Games. She discussed how Riot empowers its QA team to represent the player experience. Some of Riot's core values that help drive quality include putting the player experience first, challenging conventions, focusing on talent and teamwork, taking play seriously, and staying hungry and humble. The presentation provided examples of how these values helped Riot overcome challenges and deliver high quality experiences for players.

1.
T1
Test
Management
5/11/17
9:45
Owning
Quality:
The
Culture
of
Empowerment
at
Riot
Games
Presented
by:
Jane
Jeffers
Riot
Games,
Inc.
Brought
to
you
by:
350
Corporate
Way,
Suite
400,
Orange
Park,
FL
32073
888-­‐-­‐-­‐268-­‐-­‐-­‐8770
·∙·∙
904-­‐-­‐-­‐278-­‐-­‐-­‐0524
-­‐
info@techwell.com
-­‐
http://www.starwest.techwell.com/

2.
Jane
Jeffers
A
QA
architect
on
League
of
Legends
at
Riot
Games,
Jane
Jeffers
has
more
than
seven
years
in
the
games
industry.
Before
moving
into
the
MOBA
(Multiplayer
Online
Battle
Arena),
she
worked
on
multi-­‐platform
AAA
RTS
titles
such
as
the
Battle
for
Middle
Earth
II
and
Command
&
Conquer
3.
As
a
content
specialist
on
League
of
Legends,
Jane
has
built
much
of
the
QA
process
around
features
that
allow
players
to
personalize
their
experience,
fusing
her
previous
black
box
testing
background
with
a
qualitative
approach
in
the
agile
arena.

3. Press
Start
OWNING QUALITY:
THE CULTURE OF
EMPOWERMENT AT RIOT
GAMES Jane Jeffers
jjeffers@riotgames.com
www.riotgames.com

4. [League
video]
OWNING QUALITY

5. OWNING QUALITY

6. OWNING QUALITY

7. PLAYER EXPERIENCE FIRST
CHALLENGE CONVENTION
FOCUS ON TALENT AND
TEAM
TAKE PLAY SERIOUSLY
STAY HUNGRY, STAY
HUMBLE
THE RIOT MANIFESTO

8. THE LOW-WATER MARK

9. MAIN
TEXT
ALL
UP
IN
HERE
THE LOW-WATER MARK
HECARIM

10. THE LOW-WATER MARK
VS

11. THE LOW-WATER MARK
VS

12. THE LOW-WATER MARK

13. THE LOW-WATER MARK

14. THE LOW-WATER MARK
VarusVARUS

15. THE LOW-WATER MARK

16. THE LOW-WATER MARK

17. THE LOW-WATER MARK
BUGS!
Instability!
potato
NO
PATCH!1!
Okay
.
.
.
?

18. PLAYER EXPERIENCE FIRST

19. 02.4.7
PEF
-­‐
BULLETS
PLAYER EXPERIENCE FIRST
FIGHT
for
the
user
QA
is
in
the
best
posiLon
to
represent
the
user
AcLvely
represent
the
user
and
others
will
follow
your
lead

20. IMPOSSIBLE: OUR FAVORITE
KIND OF POSSIBLE

21. IMPOSSIBLE: OUR FAVORITE KIND
OF POSSIBLE

22. IMPOSSIBLE: OUR FAVORITE KIND
OF POSSIBLE

23. 03.2.2
WORLD
VIEW
IMPOSSIBLE: OUR FAVORITE KIND
OF POSSIBLE
VICTORY!
RIOT
HQ

24. CHALLENGE CONVENTION

25. 02.4.7
PEF
-­‐
BULLETS
Don’t
throw
out
the
manual
just
to
throw
it
out
Ask:
Can
this
be
beer?
Ge]ng
beer
is
hard…
Staying
the
same
is
even
harder.
CHALLENGE CONVENTION

26. IT’S DANGEROUS TO GO
ALONE

27. 02.4.7
PEF
-­‐
BULLETS
IT’S DANGEROUS TO GO ALONE
Look
for
passionate
go-­‐geers…
Who
are
creaLve
problem-­‐solvers…
And
bring
missing
skills
to
the
table…

28. IT’S DANGEROUS TO GO ALONE
FOCUS ON TALENT AND TEAM

29. FOCUS ON TALENT AND TEAM
IT’S DANGEROUS TO GO ALONE

30. IT’S DANGEROUS TO GO ALONE
PARTNER
SHIP

31. IT’S DANGEROUS TO GO ALONE
TE
AM

32. TE
AM
VICTORY!
LVL UP!

33. FOCUS ON TALENT AND TEAM

34. 02.4.7
PEF
-­‐
BULLETS
FOCUS ON TALENT AND TEAM
Team
=
Anyone
you
work
with
to
get
stuff
done
Build
partnerships
Empower
others
and
you’ll
be
empowered
in
turn

35. RETHINKING PLAY

36.
DOGFOODING:
Using
your
own
product
RETHINKING PLAY

37. RETHINKING PLAY

38. RETHINKING PLAY

39. RETHINKING PLAY

40. RETHINKING PLAY
PLAYTEST TEAM
ACTIVATED

41. RETHINKING PLAY
Predicted Winrates:
Expected long term win rate delta at 30 games: 10%
Expected Game 30 long term win rate: 53%
Mastery Curve:
Predicted Mastery Curve: Very High
Kit mechanics and complex interactions between
abilities contribute to high mastery curve.
Readability:
Adjustment to Q and E ability VFX may be necessary
on skin Currently difficult to read on certain
terrain. Some players may be confused.

42. TAKE PLAY SERIOUSLY

43. 02.4.7
PEF
-­‐
BULLETS
TAKE PLAY SERIOUSLY
Know
your
stuff
–
including
the
compeLLon
Ask:
Would
I
choose
to
use
this?
Be
the
expert
–
if
you
can’t
be,
find
who
can
to
take
it
to
the
next
level

44. STAY HUNGRY, STAY HUMBLE

45. 02.4.7
PEF
-­‐
BULLETS
We
recognized
when
our
work
was
missing
the
quality
bar
for
our
players
–
and
did
something
about
it
STAY HUNGRY, STAY HUMBLE

46. 02.4.7
PEF
-­‐
BULLETS
We
recognized
when
our
work
was
missing
the
quality
bar
for
our
players
–
and
did
something
about
it
STAY HUNGRY, STAY HUMBLE
We
didn’t
sele
–
we
changed
to
be
beer

47. 02.4.7
PEF
-­‐
BULLETS
We
recognized
when
our
work
was
missing
the
quality
bar
for
our
players
–
and
did
something
about
it
STAY HUNGRY, STAY HUMBLE
We
didn’t
sele
–
we
changed
to
be
beer
We
understood
when
we
couldn’t
go
it
alone
–
and
rethought
relaLonships
TE
AM

48. 02.4.7
PEF
-­‐
BULLETS
We
recognized
when
our
work
was
missing
the
quality
bar
for
our
players
–
and
did
something
about
it
STAY HUNGRY, STAY HUMBLE
We
didn’t
sele
–
we
changed
to
be
beer
We
understood
when
we
couldn’t
go
it
alone
–
and
rethought
relaLonships
When
our
good
wasn’t
good
enough
anymore,
we
learned
what
great
looks
like
by
pursuing
it

49. PLAYER EXPERIENCE FIRST
CHALLENGE CONVENTION
FOCUS ON TALENT AND
TEAM
TAKE PLAY SERIOUSLY
STAY HUNGRY, STAY
HUMBLE
THE RIOT MANIFESTO

50. GG
jjeffers@riotgam
es.com