This document summarizes a keynote presentation by Dale Emery titled "The Art of Change: Influence Skills for Leaders". The presentation discusses how all change involves risk but preserving the status quo also risks stagnation. It emphasizes the importance of understanding other perspectives and addressing people's underlying needs and motivations rather than seeing resistance. The goal is to help leaders influence change while also preserving what matters to people.

1.
KW1
Keynote
6/5/2013 8:30 AM
"The Art of Change:
Influence Skills for Leaders"
Presented by:
Dale Emery
DHE
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888‐268‐8770 ∙ 904‐278‐0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com

2. Dale Emery
DHE
Since 1980, Dale Emery has worked in both IT organizations and software product
development companies as a developer, manager, process steward, trainer, and consultant. He
helps people apply the agile values of communication, feedback, simplicity, courage, and
respect to software development. Dale's combination of deep technical expertise and extensive
organizational development experience makes him particularly effective in working with software
teams. In 2007 Dale received the Ward Cunningham Gentle Voice of Reason Award, which the
Agile Alliance created to recognize Dale’s unique contribution to the agile community. Dale's
personal mission is to help people create joy, value, and meaning in their work. Learn more
about Dale at dhemery.com.

3. The
Art of Change
Dale H. Emery
http://dhemery.com
@dhemery

4. POP
QUIZ!

5. Which
Greek letter
is the symbol for
change

7. Which
geometric shape
is the most
stable

9. The Next Hour
Change
Stability

10. The most
important part
of this
presentation

11. Your Reactions

12. Fold
your hands
Keep them
folded
Pay
attention

13. 80% of success
is showing up

14. Vice President
Directors
Boss
Me

15. Show
up
?
Not show
up

16. “All change
has risk”
Rob Myers

17. “No change
has risk”
Rob Myers

19. When you show up
the organization
must change

20. When you show up
the organization
must change

21. “Everything that
could possibly
preserve
the status quo
will happen”
Charlie Seashore

22. In order to
stay the same,
the organization
will change

23. Change
Stay the
same

24. Change
offer appreciation
Preserve
not speaking up

25. Notice
what changes
what stays the same

26. Preserve
what is more important
Change
what is less important

27. Hands
folded?

28. How to
eliminate
resistance

29. Stop asking
people
to change

30. WordCount, Inc.
Simulation
of a software company
transitioning
toward agility

31. A boy and his
dog go for a
walk
a - 2
boy - 1
and - 1
his - 1
dog - 1
go - 1
for - 1
walk - 1

32. Developers sit
with developers
Testers sit
with testers
PMs sit
with PMs
Communicate
only through
interoffice mail

33. Round 1
Reflect and adapt
Round 2
Round 3
Round 4
Round 5

34. A ringer walks
into a simulation...

35. Before they can
recognize your solution
people may need
to struggle with
the problem

36. (temporarily)
Stop asking
people
to change

37. Stop thinking
of people’s
responses
as resistance

38. A story
of resistance
resolved

39. Heavy words
Resister
Resistance

40. What you call
resistance
is someone
trying to preserve
something that matters

41. Preserve
sense of unique
contribution
Change
specific role

42. WIIFM
What’s in it from me?

43. Dale Emery
Con Artist

44. The
$2.10
Game
Jerry Weinberg

45. How much
would you pay
to play?

46. 95c
$1.10
50c
$3.00
$1.00
zero
75c
$1.05

47. How did you
decide
how much
would you pay?

48. $3.00

49. You never know
what motives
people attribute to you
(unless they tell you)

50. zero

51. Just a penny

52. Ability to get home

53. You never know
what you’re asking people
to put at risk
(unless they tell you)

54. 75c

55. Can I see the dime?
Can we use my dime?
Can I flip the dime?

56. Trying to retain control
Even when control
will not help

57. Ask people
How did you decide?

58. Change
Keep the
same

59. The next
two days...

60. Many people
will attempt
to influence you
(with your blessing)

61. Notice
what they do

62. Notice
your reactions

63. Notice how you decide
Change
Keep the
same

64. Hands
folded?

65. The
Art of Change
Dale H. Emery
http://dhemery.com
@dhemery