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[PATANJALI – SMART HOSPITAL GOVERNANCE SYSTEM] 1
Patanjali Ayurveda Hospital
Smart Hospital Governance System
Statement of Work
NorthCorp

Introduction / Background
The Statement of Work (SOW) is a document which describes the scope of work
required to complete the project. The SOW will contain an appropriate level of detail
so all parties clearly understand what work is required, the duration of the work
involved, what the deliverables are, and what is acceptable. This section provides a
general description of the project as well as highlight the project’s background and
what is to be gained by the project.
The information in this Statement of Work (SOW) may not be disclosed outside of North
Corp Consulting and may not be duplicated, used or disclosed in whole or in part
forany purpose other than to evaluate the SOW, provided that if a contract is awarded
toNorth Corp Consulting as a result of or in connection with the submission of this
proposal, Patanjali Ayurveda Hospital will have the right to duplicate, use or disclose
the information to the extentprovided by the contract. North Corp Consulting retains
ownership of this SOW.
Document Information
Revision # Revision Date Revised By Summary of Changes
v1.0 29-Oct-2015 North Corp Initial Version

SIGNATORIES
The Terms and Conditions of this SOW are governed by the Agreement, dated 29-Ocober-
2015[“Agreement”], executed between Patanjali Ayurveda Hospitaland North Corp. Consulting.
By signing below (or mail approval) for our respective enterprises, both of us agree tothe terms of
this SOW without modification. Once signed:
 Any reproduction of this SOW, an Attachment, or Transaction Document made by reliable
means (for example, photocopy or facsimile) is considered an original
 All Products and Services ordered under this SOW are subject to it.
Agreed to: Agreed to:
M/s. PATANJALI AYURVEDA HOSPITAL M/s. NORTH CORP CONSULTING
By____________________________ By____________________________
Authorized signatureAuthorized signature
Name: Name:
Date: Date:

TABLE OF CONTENT
1. Introduction
…………………………………………………………………………...5
2. Executive
Summary…………………………………………………………………..5
3. Highlights……………………………………………………………………………….
5
4. North Corp Consulting ’s
SOW……………………………………………………..16
5.

6. Objectives……………………………………………………………………………..7
7. Keys to Success
………………………………………………………………………7
8.
9.
10. High Level OPD Process Flow
Process A – Registration/Appointment
Identify a patient as “New” or “Existing”
 Face Recognition
 Mobile Number
 First Name and Last Name
 Last Doctor Visited
 Date of Birth
 HIN
A(I) For New Patients :
 Registration: A unique HIN will be generated.
 Appointment: Appointment with doctor will be scheduled.
A(II) For Existing Patients:

Note: Patient will carry appointment slip to the doctor.
Process B – Diagnosis Process (At Doctor’s Desk)
B(I) Patient Queue:
 Basis on the appointment number doctor will create a case history for
Patient.
 Prescribe the patient
 Recommend either the test(s) if required and/or basis on the reports
collected from pathology (post-test) suggest medicine or directly suggest
the medicines basis on diagnosis done.

B(II) Patient Communication Queue:
 Doctor will communicate with the patient for the treatment follow up.
 After follow up status will be updated by the doctor.
B(III)Alerts Manual:
 Doctor will send an SMS to the patient (in case unable to reach over call) for
communication follow up.
Note: Doctor will scan and upload the prescription and pathology reports (if any) to
local DB for each patient. Also will generate “Digital Prescription” based on Aushadhi
Darshan book.
Process C – Pharmacy
 Capture the patient’s prescribed medicine details
 Medicines prescribed for how many days
 Patient purchased medicine for how many days
 Payment Details
 Update the follow up status to Doctor
Note: Pharmacist will update the medicine purchase details to local DB for each patient.

Mobile App
Mobile App will be developed for Patient support.
 From SMSC we will find out which cell phone customer is carrying. (Smart
phone or ordinary phone).
 Smart phone holder patient should get a WAP link to download the Mobile
App.
 Now patient will be able to perform following tasks:
 Book an appointment
 Track the treatment history
 View prescriptions by doctor
 Order medicines by consulting doctor
 Can raise a query to physician and vice versa
 Patient can receive communication fromPatanjali Yogpeeth Acharya
Ji

11. Project Significance ………………………………………………………………....9
12. Project Scope
………………………………………………………………………...13
13. Business
Benefits………………………………………………………………………13
14. Analytical Benefits
 To make better decision and take right action we need Analytics.
 To know what’s really working.
 To cut cost and improve efficiency.
 To manage risk(s).
 To have a basis for improving decisions over time.
 To anticipate changes in market condition.
 To help governance of data.
 To know how IT enables an Enterprise perspective.
 To build your integrated analytical environment.
 To recognize the roadblocks.
15. ………………………………………………..…………..14
16. Ошибка! Источник ссылки не найден.
……………………………………………………………Ошибка! Закладка не
определена.
17. Deliverables
18.
 Analytical Dashboard (Graphical
 Operations Management
 Project Support
 System Monitoring
 Software Development
 Training & Implementation

19. Effort Estimation
…………………………………………………………………..…14
20. Ошибка! Источник ссылки не
найден.…………………………………………………………………….Ошибка!
Закладка не определена.

Introduction
The purpose of this document is to identify the solutions, deliverables, schedules and
Project management expectations for developing and implementing this project. This
document will cover the part that deals with specific requirements of the project.
Purpose of this document is to record the agreed scope of work and deliverables with
the user function and obtain the sign off from the Key user and Business Sponsor as an
acknowledgement of the agreed scope and deliverables.
Executive Summary
The proposed solution is a step by step approach for managing and maintaining
the complete OPD (Out-Patient-Department) functionalities in an IT based
solution, The solution is specifically designed to meet the requirements of client for
managing the individual and centralized hospital management systems. Right
from the patient registration, physician’s consultation and up to the patient follow
up with respect to the treatment provided and the feedback evaluation all
sections will be handled and managed by this solution.
Highlights
NORTH CORP CONSULTING's project management methods address key
management concerns and potential impacts to scope, schedule, and cost,
and are designed to provide the identified Deliverable Materials. The key
processes in NORTH CORP CONSULTING’s project management methods are as
follows.
 Scope and Change Management
 Configuration Management
 Project Planning and Tracking
 Issues and Actions Management
 Risk Management
 Quality Management
 Deliverable Materials Management
 Communications Management

Objectives
The objective of this project is to provide crystalized view of the activities
being taken out as a part of OPD at individual and centralized hospital(s). It
also provides a way to connect with patient beyond the conventional
methods of treatment by connecting with patient more harmoniously.
Keys to Success
The access will also be available through the Mobile Apps developed for
the software. This will provide a lightning fast access to the hospital and the
services provided by them. This will speed up the patient registration
process and also provide other additional benefits to the patients.

Solution Overview
 Integrated near real time OPD data flow across hospitals.
 Centralized support and control on the operations control activities for
hospitals.
 Integrated analytical environment.
 Central dashboard.

High Level OPD Process Flow
Process A – Registration/Appointment
Identify a patient as “New” or “Existing”
 Face Recognition
 Mobile Number
 First Name and Last Name
 Last Doctor Visited
 Date of Birth
 HIN
A(I) For New Patients :
 Registration: A unique HIN will be generated.
A(II) For Existing Patients:
Note: Patient will carry appointment slip to the doctor.

Process B – Diagnosis Process (At Doctor’s Desk)
B(I) Patient Queue:
 Basis on the appointment number doctor will create a case history for
Patient.
 Prescribe the patient
 Recommend either the test(s) if required and/or basis on the reports
collected from pathology (post-test) suggest medicine or directly suggest
the medicines basis on diagnosis done.

B(II) Patient Communication Queue:
 Doctor will communicate with the patient for the treatment follow up.
 After follow up status will be updated by the doctor.
B(III)Alerts Manual:
 Doctor will send an SMS to the patient (in case unable to reach over call) for
communication follow up.
Note: Doctor will scan and upload the prescription and pathology reports (if any) to
local DB for each patient. Also will generate “Digital Prescription” based on Aushadhi
Darshan book.
Process C – Pharmacy
 Capture the patient’s prescribed medicine details
 Medicines prescribed for how many days
 Patient purchased medicine for how many days
 Payment Details
 Update the follow up status to Doctor
Note: Pharmacist will update the medicine purchase details to local DB for each patient.

Mobile App
Mobile App will be developed for Patient support.
 From SMSC we will find out which cell phone customer is carrying. (Smart
phone or ordinary phone).
 Smart phone holder patient should get a WAP link to download the Mobile
App.
 Now patient will be able to perform following tasks:
 Book an appointment
 Track the treatment history
 View prescriptions by doctor
 Order medicines by consulting doctor
 Can raise a query to physician and vice versa
 Patient can receive communication fromPatanjali Yogpeeth Acharya
Ji

Project Significance
The project aims to provide a platform for PATANJALI AYURVEDA HOSPITAL
to have an organized environment for OPD record management and
follow up over treatment supplied. With this a detailed vision can be
brought out basis on the data feed. This will be a useful input to the
forthcoming implementations and innovations in medical.
Project Scope
The scope of the project covers the high-level shared vision of the
architecture and scope of the proposed IT system. Also to communicate all
stakeholders a conceptual understanding of the target IT system. This also
includes to describe the overall architecture to provide a conceptual
overview of major components of the system and interactions among
these components in an architecture.
Business Benefits
•Enables you to view the data for each center about the number of
patients visited, their treatement history and follow up results etc.
Ad-Hoc Data Analysis
•Enables you to take a glance at the centralized data to have a
consolidated picture at the current statistics.
Centralized Data View
•Provides an analysis on the data collected from various centers and from
the centralized repository. To forcast the future envision.
Analytical View
•Provides a close report to the diagnosis done by the physician and the
recommendations suggested to analyze the treatment being given to
individual patient for a closed understanding on patient concerns.
Phycian's Recommendation(s)

Analytical Benefits
 To make better decision and take right action we need Analytics.
 To know what’s really working.
 To cut cost and improve efficiency.
 To manage risk(s).
 To have a basis for improving decisions over time.
 To anticipate changes in market condition.
 To help governance of data.
 To know how IT enables an Enterprise perspective.
 To build your integrated analytical environment.
 To recognize the roadblocks.
Deliverables
 Analytical Dashboard (Graphical
 Operations Management
 Project Support
 System Monitoring
 Software Development
 Training & Implementation

Effort Estimation
Project Schedule
Phase - I
Phase - II
Software Effort
Operation Effort
Hardware & Software Requirements
S. No. Open Source Software Stack Qty
1 jUnit/ JSPUnit Test Framework
2 Eclipse IDE Java/ J2EE (jdk v8)
3 Jboss EAP/ Apache TomEE Application Server
4 PostgreSQL latest version (v 9.4.5)
5 Apache web server
6 JBOSS MQ

Training
All the training material and required training shall be provided by the
NORTH CORP CONSULTING post project delivery.
Phases of Delivery
Phase – I
 Software launch at 10+ hospitals as Pilot Project
 Mobile Apps will be given
 1st level Operations Support
Phase – II
 Second phase of software launch at next 100+ hospitals
 Integrated analytical environment
 2nd level Operations Support
 Quality Check Management
Phase – III
 Remaining project launch
 Innovative Analytical Dashboard
 Improvisations as if required
Roles & Responsibilities of North Corp and
Patanjali Yogpeeth
The distinct stages of the project and the responsibilities of the Patanjali and
NorthCorp shall be as given in the responsibility matrix below:
SNO Activities NorthCorp Patanjali
A Preparatory Stage
1
Submission of a detailed techno-commercial offer by
NorthCorp in line with its Roles and Responsibilities
(Design, Development, Implementation & Support of
the software)
Yes
2 Issue of work order to NorthCorp Yes
3 Signing of the contract between NorthCorp and
Patanjali for the NorthCorp services offered for
Yes

Patanjali
4
Providing necessary sitting space for NorthCorp
development team at Patanjali
Yes
4
Allocation of Deputation of Software Development
Team, Hardware and Software Development tools for
Software Development Team
Yes
B Project Implementation
1 Requirement Study & SRS Submission
Create,
Review
Approve
2 Detailed Architecture and Design Submission
Create,
Review
Approve
3 Development and Unit Testing Develop, Test Review
4 Integration Review, Test
5 System Testing Test Review
6 User Acceptance Support
Test,
Approve
7 User Training Training Approve
8 Implementation Implement
Review,
Approve
The scope of management responsibilities is as listed below:
PM Focus Area PM Activity Responsible Party Remarks
Plan Overall Plan NorthCorp
Schedule
Schedule
Definition
NorthCorp,
Patanjali
Quality
Quality
Management
NorthCorp NorthCorp team will conduct
audits related to work products,
technical documentation,
deliveries, preparation and review
of test plan, test data to ensure
that the Software delivered to

The following chart defines the roles and responsibilities of the members of the
NorthCorp’s project team and their function at stage exit.
Role Responsibility Exit Function
Project Manager  Responsible for daily planning and
control of the project.
 Interface with the Customer, take
decisions in consultation with the
Customer for waivers, un-resolved issues,
etc.
 Coordinates resolution of issues.
 Manages and coordinates technical
effort.
 Responsible of overall project
management
 Provides regular and timely
communications.
Conduct
Patanjali is free from defect.
Scope
Change
Management
Change Request
Board (CRB) with
NorthCorp and
Patanjali project
Coordinator.
NorthCorp to do
impact analysis
CRB to approve,
NorthCorp to track
and close
approved
changes
Patanjali to provide necessary
approvals based on impact
analysis done by NorthCorp.
Patanjali will also provide
necessary clarifications to perform
the impact analysis and facilitate
necessary meetings and
communications.
Project
Communication
Internal status
report
NorthCorp Provided on a weekly basis; will
address planned and unplanned
work completed, planned work
not completed, and major issues,
along with other project status.
Status report on
activities
NorthCorp PM Weekly
Controls
Metrics
collection
NorthCorp Monthly

 Prepares and administers project plans.
 Tracks and reports progress.
Business Analyst  Requirements Gathering/Analysis
 Acts as a primary author of SRS
 Interface with the Customer’s users
 Acts as primary author of Design
document.
 Writes or delegates the writing of all
programs related to the application.
Conduct
Technical Lead  Create Technical Specification with
design and architecture
 Lead the development team on
technical front
 Resolve technical issues of the
development team
 Steer the development process to keep
the track
 Set processes and standards for
development
 Review code and application and give
feedback
Software Engineer  Writing of all programs related to the
application.
 Assist System Analyst in writing SRS
document.
 Assist System Analyst in writing Design
document.
Develop
Tester & QA  Conducts testing of the application at all
stages of development.
Support
System Administrator  Configuration of the Application
 Setting up the Development Environment
 Help Customer Technical team in setting
up the Production Environment
Support
Network
Administrator
 Designing and planning the network
 Setting up the network
 Maintaining the network
 Expanding the network
Conduct

NORTH CORP CONSULTING’s SOW
This Statement of Work describes the work to be undertaken by NORTH CORP
CONSULTING under the terms and conditions of this project for PATANJALI
AYURVEDA HOSPITAL. The tasks to be performed by NORTH CORP CONSULTING
and the Deliverable Materials are defined and an Estimated Schedule is
provided. In addition, the responsibilities of client are listed. Changes to this
Statement of Work will be processed in accordance with the procedure of
Project Change Control.
The investigation and the implementation of changes may result in modifications
to the Estimated Schedule, Charges, and other terms of this Statement of Work
and/or the Agreement.

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