Join Travis Wright as he discusses the following: • Learn how Cireson's device & OS agnostic Self-Service Portal will be a complete replacement for Microsoft's Silverlight out of the box version • Discover how the Windows Azure Pack (WAP) and Service Management Automation (SMA) provides a flexible, powerful platform for automation • Create momentum and true business value by combining the power of Windows Azure Pack (WAP), Service Management Automation, and Cireson's SCSM SMA Connector • Realize the possibilities of a complete, end-to-end solution for self-service IT automation

1. Self-Service Unleashed!
Cireson Portal Overview
Travis Wright
Director of Product Management
@radtravis

2. Self-Service Portal Features
Service Catalog


Submit service requests
Report incidents
View/update requests
Search knowledge base
Approve/reject requests
Update manual activities assigned to you

3. Analyst Portal Features
My Work Items
My Team’s Work Items
All Active Work Items
Configuration Items
Search knowledge base
Search work items

4. One Portal
Analyst Portal
Both
My Team’s Work Items My Work Items
Configuration Items
Knowledge Base
Search Work Items
All Active Work Items
Self-Service Portal
Service Catalog
My Requests
• One portal web site
• User experience is controlled by two things:
• What license keys are installed (AP and/or SSP)
• Whether or not the user is in the “Analysts” group in AD

5. Out of Box Portal vs. Cireson Portal
Built on SharePoint
Requires Silverlight
Limited style customization
Lots of clicks and scrolling
Service catalog, my
requests, knowledge base
Poor performance/scale
Doesn’t work on xplat/mobile
Internet-facing not supported
Windows-integrated auth
only
No SharePoint required
HTML 5, No Silverlight
Complete style customization
Minimal clicks and scrolling
Service catalog, my
requests, knowledge base +
analyst portal
Excellent performance/scale
Works on x-plat/mobile
Internet-facing supported
Windows-integrated/forms
auth

6. Architecture
Windows Server 2012/2012 R2
Standard IIS web site deployed either standalone or on SCSM
ASP .Net, MVC5, C#, JavaScript, HTML 5, CSS/LESS, JSON
Memory cache on the web server (SQL Compact Edition)
Data sent on wire in very lightweight JSON format
All images, JavaScript, and CSS are cached
Leverages web services for data access
Requires HTML5-capable browser: IE 10+, FF 25+, Chrome 30+

7. Memory Cache
• Active work items
• All config items (basic info)
• Users
• AD groups relative to SCSM
• Relationships of users to groups
• Service catalog content
• Drop down values
• Permissions
• CacheBuilder runs as a Windows service
• Data is periodically updated from the SM DB
• Data updates from the portal are simultaneously
updated in the SM DB and cache

8. Deployment Topologies – Data Flow
SM DB
SM
Management Server
Cache
Builder
Cache
DB
Memory
Cache
Portal
Website

9. Deployment Topologies - Basic
• Dev/Test/Demo configuration
• All on one box

10. Deployment Topologies - Production
•
•
•
•
SQL Server on separate box
Cache DB on shared storage
Multiple web servers in farm
Multiple SM servers
SAN/
Shared Storage

11. Deployment Topologies - Production
•
•
•
•
•
SQL Server on separate box
Cache DB on shared storage
Multiple web servers in farm
Multiple SM servers
SM servers separate from web
SAN/
Shared Storage

12. Deployment Topologies – Slow
•
•
•
•
•
•
SQL Server on separate box
Cache DB on shared storage
Multiple web servers in farm
Multiple SM servers
SM servers separate from web
Multiple cache DBs
SAN/
Shared Storage
Remote Site

13. DEMO TIME!

14. Portals vFuture
• Extensibility
• Customization & control
• Asset management
• HTML knowledge
• More parity with SCSM console
• Quarterly releases!

15. Reminders
• We are hiring! Dev, test, PM, consultants, sales, support
• Upcoming events:
• System Center Universe Asia (March)
• TechEd US (May)
• System Center Universe Europe (September)
• TechEd Europe (October)
• Provance replacement program
• Buy asset management now, get the self-service portal at
no cost

16. QUESTIONS?
When can I get it?
How much does it cost?
Can I be in the beta program?

17. We’re here to help!
Travis Wright
More info
travis.wright@cireson.com
@radtravis
team@cireson.com
@teamcireson