The class recap covered expectations for punctuality, accountability and consistency. A 100 day challenge was introduced where each guest must receive 3 referral cards, explain the service benefits and set a rebooking. Clients are the top priority and negative talk is banned, personal issues should not be discussed. There are to be no excuses and goals need to be set at yearly, monthly, weekly and daily levels to track client numbers and growth. Daily check-ins by text are required on numbers and something to be grateful for.