Through analyzing data from 53 companies and 3,700 employee opinions, the top topics that contribute to healthy organizations from an employee perspective are: customer orientation and innovation; leadership; and structure and work coordination. Some challenges companies face include consistency in leadership personality, clarity in work expectations, and focusing on results rather than process. The document uses a Maslow pyramid to show that factors like team cohesion and resources lay the foundation for performance, reward, and organizational development, all of which contribute to strategic direction and customer satisfaction.
4. Topics
Well performing companies
Customer loyalty
Problem solving
Process innovation
Customer satisfaction
Product innovation
Customer communication
Agreement
Market reach
Sales and marketing
Innovation management
Companies with challenges
Leadership Work - Expectation clarity
Leadership Personality - Consistency
Work freedom
Performance recognition
Leadership Work - Results focus
Talent retention
Emotional intelligence
Role substitution
Performance recognition compared to
industry average
Job security
5. The Maslow pyramid of topics
Team cohesion, psychological
safety, support
Resources and tools
Performance and reward
Organizational development
Leadership
Information flow and
communication
Customer orientation
and innovation
Alignment
Strategic direction and
organizational boundaries
Structure and work
coordination