Behavior within organizations<br />Behavior in organizations<br />Presented By :<br />Ghanshyam Gupta<br />ghanshyamgupta7...
Organization<br /> It is a structured social system consisting of groups and indivuals working together to meet some agree...
Theory X<br />A traditional Philosophy of management suggesting that most people are lazy, dislike work, need direction an...
Theory Y<br />A philosophy of Management suggesting that under the right circumstances people are fully capable of working...
Manager<br />Someone who works with and through other people by coordinating their work activities in order to accomplish ...
Managerial Levels<br />
Efficiency & Effectiveness in Management<br />
What do Managers Do?<br />Functions<br />
Roles<br />
Skills<br />
Conceptual skills<br /><ul><li>Ability to use information  to solve business problems
Identification of opportunities for innovation
Recognizing problem areas and implementing solutions
Selecting critical information from masses of data
Understanding of business uses of technology
Understanding of organizations business model</li></li></ul><li>Communication Skills<br /><ul><li>Ability to transform ide...
Credibility among colleagues, peers and subordinates
Listening  and asking questions
Presentation skills; spoken format
Presentation skills: written and/or graphic formats</li></li></ul><li>Effectiveness skills<br /><ul><li>Contributing to co...
Customer focus
Multitasking: working at multiple tasks in parallel
Negotiating Skills
Project Management
Reviewing operations and implementing improvements
Setting and maintaining performance standards internally and externally
Setting priorities for attention and activity
Time management</li></li></ul><li>Interpersonal Skills<br /><ul><li>Coaching and mentoring skills
Diversity skills: Working with diverse people and cultures
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  • Who is a manager?
  • What is Management?
  • What do Managers do?
  • Behavior within organizations

    1. 1. Behavior within organizations<br />Behavior in organizations<br />Presented By :<br />Ghanshyam Gupta<br />ghanshyamgupta7@gmail.com<br />
    2. 2. Organization<br /> It is a structured social system consisting of groups and indivuals working together to meet some agreed upon objectives. To fully understand behavior in organizations we must consider three levels of analysis: processes occurring within indivuals, groups and organizations.<br />
    3. 3. Theory X<br />A traditional Philosophy of management suggesting that most people are lazy, dislike work, need direction and will work hard only when they are pushed into performing.<br />
    4. 4. Theory Y<br />A philosophy of Management suggesting that under the right circumstances people are fully capable of working productively and accepting responsibility for their work.<br />
    5. 5. Manager<br />Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals<br />
    6. 6. Managerial Levels<br />
    7. 7. Efficiency & Effectiveness in Management<br />
    8. 8. What do Managers Do?<br />Functions<br />
    9. 9. Roles<br />
    10. 10. Skills<br />
    11. 11. Conceptual skills<br /><ul><li>Ability to use information to solve business problems
    12. 12. Identification of opportunities for innovation
    13. 13. Recognizing problem areas and implementing solutions
    14. 14. Selecting critical information from masses of data
    15. 15. Understanding of business uses of technology
    16. 16. Understanding of organizations business model</li></li></ul><li>Communication Skills<br /><ul><li>Ability to transform ideas into words and actions
    17. 17. Credibility among colleagues, peers and subordinates
    18. 18. Listening and asking questions
    19. 19. Presentation skills; spoken format
    20. 20. Presentation skills: written and/or graphic formats</li></li></ul><li>Effectiveness skills<br /><ul><li>Contributing to corporate mission/ departmental objectives
    21. 21. Customer focus
    22. 22. Multitasking: working at multiple tasks in parallel
    23. 23. Negotiating Skills
    24. 24. Project Management
    25. 25. Reviewing operations and implementing improvements
    26. 26. Setting and maintaining performance standards internally and externally
    27. 27. Setting priorities for attention and activity
    28. 28. Time management</li></li></ul><li>Interpersonal Skills<br /><ul><li>Coaching and mentoring skills
    29. 29. Diversity skills: Working with diverse people and cultures
    30. 30. Networking within organizations
    31. 31. Networking outside the organization
    32. 32. Working in teams; cooperation and commitment</li></li></ul><li>Changes impacting the Managers Job<br />Changing Technology(digitization)<br />Increased Threats to Security<br />Changes<br />Impact of Changes<br /><ul><li>Shifting organisational boundaries
    33. 33. Virtual Workplaces
    34. 34. More mobile workforce
    35. 35. Flexible work arrangements
    36. 36. Empowered employees
    37. 37. Risk Management
    38. 38. Work life –Personal Life Balance
    39. 39. Re structured workplace
    40. 40. Discrimination concerns
    41. 41. Globalization concerns
    42. 42. Employee assistance</li></li></ul><li>Changes impacting the Managers Job<br />Increased Emphasis on<br />Organizational & Managerial Ethics<br />Increased Competitiveness<br />Changes<br />Impact of Changes<br /><ul><li>Redefined Values
    43. 43. Rebuilding Trust
    44. 44. Increased Accountability
    45. 45. Customer service
    46. 46. Innovation
    47. 47. Globalization
    48. 48. Efficiency / Productivity</li></li></ul><li>Business Organization <br />
    49. 49. Changing Organisation<br />Traditional Organisation<br />New Organisation<br />Stable<br />Inflexible<br />Job focused<br />Work is defined by job positions<br />Indivual-oriented<br />Permanent jobs<br />Command Oriented<br />Managers always make decisions<br />Rule oriented<br />Relatively homogenous workforce<br />Workdays defined as 9 to 5<br />Hierarchical relationships<br />Work at organizational facility during specific hours. <br />Dynamic<br />Flexible<br />Skills focused<br />Work is defined in terms of task to be dons<br />Team oriented<br />Temporary jobs<br />Involvement oriented<br />Employees participate in decision making<br />Customer oriented<br />Diverse workforce<br />Workdays have no time boundaries<br />Lateral & Networked relationships<br />Work anywhere ,any time<br />
    50. 50. Need for management <br />All Sizes of Organisation <br />Small - Large<br />All Types of Organizations<br />Profit- Non Profit<br />All Organizational areas Manufacturing, marketing, Human Resources, Accounting etc<br />Need for Management in<br />All Organization Levels<br />Bottom- Top<br />
    51. 51. Interpersonal Trust<br />It is a positive expectation that another will not through words ,actions, or decisions act opportunistically.<br />It implies familiarity and risk.<br />
    52. 52. POSITIVE EXPECTATION- means knowledge and familiarity about the other party. It takes time to form , building incrementally and accumulating.<br />OPPORTUNISTIC- refers to the inherent risk and vulnerability in any trusting relationship. It is not taking risk per se rather it is a willingness to take risk.<br />
    53. 53. Dimensions of Trust<br />Integrity<br />Competence<br />Consistency<br />Loyalty<br />Openness<br />
    54. 54. Types of Trust<br />Deterrence based Trust-based on fear of reprisal if the trust is violated.<br />Knowledge based Trust-based on behavioral predictability that comes from interaction and information.<br />Identification Based Trust- highest level ,achieved when there is an emotional connection between parties. It allows one party to act as an agent for the other and substitute for that person in interpersonal transaction. <br />
    55. 55. Principles of Trust<br />Mistrust drives out trust<br />Trust begets trust<br />Trust can be regained<br />Mistrusting groups Self Destruct<br />Mistrust generally reduces productivity<br />
    56. 56. Exercise<br />What is the importance of interpersonal skills?<br />
    57. 57. What do managers do in terms of functions, roles and skills?<br />
    58. 58. What do managers do in terms of functions, roles and skills?<br />
    59. 59. What are effectiveness and efficiency and how are they related?<br />
    60. 60. On a scale of 1 to 10 measuring the sophistication of scientific discipline in predicting phenomena, maths and physics would probably be 10. Where do you think OB stands for?<br />

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