1. TAMARA A KARTZ
Ogden, UT
Home/Mobile Phone: 801-664-1492
Tkartz00@gmail.com
Career Summary
Highly motivated professional with more than 20 years’ experience in an administrative support roll,
providing exceptional customer service. Keen interest in providing a strong, supportive role in a quality,
customer service, based company.
Skills
Customer Service InfoPath Forms SharePoint
Microsoft Office Medical Terminology Instructing & Training
PhotoShop Technical Writing Critical Thinking
Problem Solving Project Management Inventory Management
Experience
ClerkSeasonal position, CNS(CommunityNursingServices),SaltLake City,Utah
 Pickedupsuppliesforflushotclinicsandtransportedtomobile clinicsite.
 Setup clinicandassisted nursesinmonitoringvaccine stability.
 Greetedandassistedcustomerswithcheckinandnecessarypaperworkandprovidingthem
witha pleasantexperience.
 Verifiedinsuranceinformationandtookpaymentwhenapplicable.
 Reconcile clinicvaccine,money andinsurance andreturnedittothe mainoffice.
Problem Resolution Specialist/Lab Technician, ARUP Laboratories, Salt Lake City, Utah, 10+ years
 Customer Service: First line of phone contact, addressing physician and client questions and
concerns. Took escalated calls from customers and other departments and helped to resolve
issues and provide customers with a positive experience.
 Workflow: schedule daily testing to ensure the laboratory ran smoothly.
 Tracked and addressed quality assurance concerns using Salesforce CRM.
 Ensure correct insurance coding and compliance.
Technical Writing
 Wrote and compiled 100+ page Technician training and resource manual.
 Designed and administered departmental training program for new Laboratory Information
System.
 Wrote Standard Operating Procedures for department including:
o Trace Elements clean room maintenance.
o Trace Elements Operational Standards.
o Sample recognition and acceptability policy.
o Enhanced (photography) reporting for Iron and Copper liver testing and Calculi stone
analysis, allowing for photographic report to aid physicians, along with testing results.
 Wrote and performed yearly competencies for 20+ employees.
 Wrote 2 page “Trace Elements Specimen Collection Guide” for client education, published on
aruplab.com.
 Created new employee brochure for department.

2.  Created InfoPath web forms.
 Developed and maintained department SharePoint site.
 Trained 50+ new employees for department over 10 years.
 Validated LIS (Laboratory Information System) upgrades including:
o Reference parameters.
o Interpretive (clinical) data.
o Laboratory and testing changes.
 Troubleshooting of calibration and control issues for mercury testing with a direct mercury
analyzer.
 Served as the Technician Operations chairperson for 2 years.
 Taught Medical technology students about direct mercury analysis, as well as important aspects
of Trace Elements testing in a clean room environment.
 Researched and ordered supplies for the laboratory including; instrument parts and equipment,
chemicals, reagents and other consumables.
Laboratory Technician, Myriad Proteomics (Prolexys Pharmaceutical) – Salt Lake City, Utah, 2+
years.
 Sterilization of Labware.
 Inventoried chemicals and reagents.
 Uploaded and maintained MSDS on company intranet.
 Negotiated with vendors for bovine serum and deep well plates, resulting in approximately
$380,000 company savings, over 2 years.
 Preparation of bacterial and mammalian media, as well as other reagents.
 Isolation of plasmid DNA, ran gel electrophoresis and subsequent spectrophotometric analysis of
concentration and quality.
Education/Certification
Northwestern Michigan College, Traverse City, Michigan, 1992-1997
Course work related to social sciences.
Munson Medical Center, Health Unit Coordinator certification, Traverse City, Michigan.
Delta College, Freeland, Michigan, 1979-1980
Course work related to business communications.
Herbert Henry Dow High School, Midland, Michigan, graduated 1977.
Complimentary Experience
10+ years, Munson Medical Center, Traverse City, Michigan.. Various support and customer service
positions including Health Unit Coordinator, Pediatrics and Thoracic Intensive Care and administrative
assistant in Home Health. I also have had 2-3 years’ experience as a customer service representative
and Quality Assurance agent, in call centers.