3. System Database
• 1/15 Database
launch
• Promo/Policy
tracking
• 87 Issue
submitted as of
3/11
• 66% Closed (57)
• 7% Educational
(6)
• 40 System
Enhancements
requested as of
3/11
• 25% in RT phase
• 10% Closed
My POSse
• 1/15 Area lead
assigned to
support a Region
• 2/27 Regional
leads identified
• 3/1 Distribution
list set up
• 3/15 Kick off
calls held
Roadshows
• 3/13 SW Vegas
Market
• All Regions to
attend
• 3/15 Area
Communication
Template
• 04/2015 Start of
Regional Q1
Roadshows
Communications
• 2/1 New
Communication
Strategy
• Group Me,
Smartboard,
Newsboard,
• Fact or Fiction
• Issued
Resolved
Mobile POS
Coaching Video
POS/Policy Alignment
4. Issues ResolvedFact or Fiction
Change control/ER fixes
As needed, on Monday
Smartboard, News Board, and Group Me
Regional Ops & Front Line
Answers to Frequently asked questions
Weekly on Wednesday
Smartboard, News Board, and Group Me
Regional Ops & Front Line
POS Communications Strategy
5. POS Communications Strategy
Weekly Gap SummaryMPOS Video Coach
Overview of new, resolved, and top Issues
Weekly on Tuesday
Email
Regional Leadership
"How to" videos on specific transactions,
system education
As needed
Smartboard & VZTube
Front Line