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• Streaming and Mobile Video Distribution
• Skype & Business Communications
• YouTube in the Enterprise
• Archiving Business Content
• Factors in Streaming Purchase Decision
• And YOUR Questions
Accessing Online Video Via Tablet
© 2014 Wainhouse Research, Inc. All rights reserved. 3
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
As Executives Use More YouTube Video for
Business, They Reach for Mobile Options
© 2014 Wainhouse Research, Inc. All rights reserved. 4
0% 20% 40% 60% 80% 100%
YouTube View - Business
YouTube View - Personal
27%
20%
39%
26%
27%
20%
8%
33%
% of Respondents Using YouTube in Stated Way Citing Plans
for Organization to Distribute Content to Tablet Devices
Mobile Content Already Available Plan to Make Available in 2014 Interested No Interest
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
© 2014 Wainhouse Research, Inc. All rights reserved. 5
Riding the Mobile Wave
- Expanding Viewership
Venues
- Implications for Encoding
- Finding Suitable
Technology Platforms
Impact of Market Uncertainty?:
- OS Market Shakeout
- Getting Viable Distribution on
Mobile Networks
TalkPoint Mobile Viewer Increase Year Over Year
2012 2013
• Mobile viewers increased
by 207% in 2013
• 71% of 2013 mobile views
occurred between July and
December.
Source: TalkPoint 6
TalkPoint Mobile: Tablet vs. Smartphone
* According to TalkPoint’s 2013 Webcast Survey: Content and Conduct
Source: TalkPoint 7
54%
46%
Tablet
Smartphone
TalkPoint Mobile Usage: Android vs. iOS
89%
11%
iOS
Android
Source: TalkPoint 8
Social Media Application Usage - Overall
© 2014 Wainhouse Research, Inc. All rights reserved. 9
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Have Posted Tweets for Distribution to Others
Have Posted Videos to YouTube
Have Subscribed as a "Follower" to Receive Tweets
Have Invited Others to Connect to My LinkedIn Profile
Have Participated in Video Call via Skype
Have Participated in Audio Conversation via Skype
Have Established a LinkedIn Profile
Have Read Information from the Facebook Page of Others
Have Created My Own Facebook Page
Have Watched YouTube Videos
42%
44%
44%
50%
51%
51%
53%
70%
70%
82%
% of Overall Respondents Who Have Used
Specified Social Media Applications
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Social Media Adoption: Business Use vs. Personal
© 2014 Wainhouse Research, Inc. All rights reserved. 10
0% 10% 20% 30% 40% 50% 60% 70% 80%
Have Watched YouTube Videos
Have Created My Own Facebook Page
Have Read Information from the Facebook Page of Others
Have Subscribed as a "Follower" to Receive Tweets
Have Participated in Audio Conversation via Skype
Have Participated in Video Call via Skype
Have Posted Videos to YouTube
Have Established a LinkedIn Profile
Have Posted Tweets for Distribution to Others
Have Invited Others to Connect to My LinkedIn Profile
73%
56%
54%
30%
34%
31%
25%
31%
23%
26%
25%
24%
28%
22%
27%
29%
24%
31%
24%
32%
% of Overall Respondents Using Social Media Application for Stated Purpose
Business Use
Personal Use
Applications at Top of List
Used as Commonly for
Business as for Personal
Applications
Enterprise YouTube Still Gaining Traction
© 2014 Wainhouse Research, Inc. All rights reserved. 12
Already Deployed
"YouTube in
Enterprise"
Capabilities, 19%
Plan 2014
Deployment, 22
%
Considering
Deployment, 11
%
Not
Interested, 48%
Status of Deployment of Streaming Technologies Enabling
"YouTube in the Enterprise"
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Proliferation of Video Inputs Set the Stage for More
Creative Applications
Video Sprawl
Creates More
Raw Material
For Usage
In Online
Venues
From the TalkPoint Front Lines:
Video Webcast Trends
• 46 % increase in video webcast events on our platform in 2013
– 48% of all webcasts now use some form of video
From the TalkPoint Front Lines:
Video Webcast Trends
• 46 % increase in video webcast events on our platform in 2013
– 48% of all webcasts now use some form of video
• Video signal acquisition trends for webcasts
– Satellite Trucks- down 99%
– Production Studios- down 22%
– VCU/ Telepresence up 34%
• 63% from the desktop
– Onsite Encode up 42%
– Webcam up 258%
Enterprise YouTube Adoption Correlates with Use of Live Video
© 2014 Wainhouse Research, Inc. All rights reserved. 16
0% 20% 40% 60% 80% 100%
None
One to Nine
10 to 49
50 to 99
100 or More
1%
12%
26%
41%
48%
3%
22%
39%
41%
25%
6%
15%
15%
9%
14%
89%
51%
20%
8%
13%
% of Companies Deploying Specified Number of Live Online Video Events Annually that Have Specified
Status of "YouTube in the Enterprise" Enabling Technology Deployed
Number of
Live Online
Video Events
Deployed
Annually
Already Deployed "YouTube in Enterprise" Capabilities Plan 2014 Deployment Considering Deployment Not Interested
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
© 2014 Wainhouse Research, Inc. All rights reserved. 18
None
9%
Less than 10
Hours
28%
10 to 49 hours
32%
50 to 99 hours
16%
More than 100
hours
15%
Number of Hours in Cumulative Content Archive –
All Companies Deploying Online Video
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Top Reasons for Archiving Content
© 2014 Wainhouse Research, Inc. All rights reserved. 19
0% 10% 20% 30% 40% 50% 60% 70%
Sell Content to Outsiders
Regulatory compliance
Better for Outbound Communications
Preservation of organizational knowledge
Top Executive Request On-Demand
Providing ability for viewers to time-shift
Reach More Employees
Ability to Re-Use Training Content
42%
49%
50%
51%
53%
54%
56%
63%
% of Respondents at Companies Using On-Demand Video Citing Factor as
"Significant Influence" on Decisions to Use Content Archives
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Factors Influencing Streaming Purchase Decision
© 2014 Wainhouse Research, Inc. All rights reserved.
20
0% 10% 20% 30% 40% 50% 60%
Preference in Platform Type
Scalability
Ability to distribute live video to multiple destinations
Technical superiority of selected solution
Vendor stability
Having Enough Network Capacity
Quality of content that can be created
Return on investment
Ease of use
Price
32%
33%
33%
37%
38%
41%
43%
47%
51%
52%
% of Overall Respondents Citing Factor as "Very Important" Influence on Streaming Technology
Purchase Decision
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
© 2014 Wainhouse Research, Inc. All rights reserved. 21
Getting IT Executives and Communicators on the
Same Page
Identifying Strategies for Winning IT Endorsement
of Streaming Technology Deployment
Streaming Priorities Differ by Audience
© 2014 Wainhouse Research, Inc. All rights reserved. 22
0% 10% 20% 30% 40% 50% 60%
Access to Preferred Technology Platform
The ability to distribute live video events via multiple websites
and/or social media applications
Technical superiority of selected solution
Having Network Capacity
Potential scalability of selected solution
Ease of use
Quality of content that can be created
Vendor stability
Price
Return on investment
31%
32%
36%
40%
31%
51%
43%
36%
52%
46%
40%
41%
45%
47%
47%
49%
49%
52%
53%
58%
% of Survey Respondents from Category Describing Factor as
Factors Cited as "Very Important" to Streaming Purchase Decision -
Information Technology Executives vs. Non-IT
0% 10% 20% 30% 40% 50% 60%
Access to Preferred Technology Platform
The ability to distribute live video events via multiple websites
and/or social media applications
Technical superiority of selected solution
Having Network Capacity
Potential scalability of selected solution
Ease of use
Quality of content that can be created
Vendor stability
Price
Return on investment
31%
32%
36%
40%
31%
51%
43%
36%
52%
46%
40%
41%
45%
47%
47%
49%
49%
52%
53%
58%
% of Survey Respondents from Category Describing Factor as
Factors Cited as "Very Important" to Streaming Purchase Decision -
Information Technology Executives vs. Non-IT
Enterprise Web
Communications Survey,
Fourth Quarter 2013,
n = 1,007
Online Video and the New Age of Business Communication

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Online Video and the New Age of Business Communication

  • 1.
  • 2.
  • 3. • Streaming and Mobile Video Distribution • Skype & Business Communications • YouTube in the Enterprise • Archiving Business Content • Factors in Streaming Purchase Decision • And YOUR Questions
  • 4. Accessing Online Video Via Tablet © 2014 Wainhouse Research, Inc. All rights reserved. 3 Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007 Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 5. As Executives Use More YouTube Video for Business, They Reach for Mobile Options © 2014 Wainhouse Research, Inc. All rights reserved. 4 0% 20% 40% 60% 80% 100% YouTube View - Business YouTube View - Personal 27% 20% 39% 26% 27% 20% 8% 33% % of Respondents Using YouTube in Stated Way Citing Plans for Organization to Distribute Content to Tablet Devices Mobile Content Already Available Plan to Make Available in 2014 Interested No Interest Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007 Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 6. © 2014 Wainhouse Research, Inc. All rights reserved. 5 Riding the Mobile Wave - Expanding Viewership Venues - Implications for Encoding - Finding Suitable Technology Platforms Impact of Market Uncertainty?: - OS Market Shakeout - Getting Viable Distribution on Mobile Networks
  • 7. TalkPoint Mobile Viewer Increase Year Over Year 2012 2013 • Mobile viewers increased by 207% in 2013 • 71% of 2013 mobile views occurred between July and December. Source: TalkPoint 6
  • 8. TalkPoint Mobile: Tablet vs. Smartphone * According to TalkPoint’s 2013 Webcast Survey: Content and Conduct Source: TalkPoint 7 54% 46% Tablet Smartphone
  • 9. TalkPoint Mobile Usage: Android vs. iOS 89% 11% iOS Android Source: TalkPoint 8
  • 10. Social Media Application Usage - Overall © 2014 Wainhouse Research, Inc. All rights reserved. 9 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Have Posted Tweets for Distribution to Others Have Posted Videos to YouTube Have Subscribed as a "Follower" to Receive Tweets Have Invited Others to Connect to My LinkedIn Profile Have Participated in Video Call via Skype Have Participated in Audio Conversation via Skype Have Established a LinkedIn Profile Have Read Information from the Facebook Page of Others Have Created My Own Facebook Page Have Watched YouTube Videos 42% 44% 44% 50% 51% 51% 53% 70% 70% 82% % of Overall Respondents Who Have Used Specified Social Media Applications Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 11. Social Media Adoption: Business Use vs. Personal © 2014 Wainhouse Research, Inc. All rights reserved. 10 0% 10% 20% 30% 40% 50% 60% 70% 80% Have Watched YouTube Videos Have Created My Own Facebook Page Have Read Information from the Facebook Page of Others Have Subscribed as a "Follower" to Receive Tweets Have Participated in Audio Conversation via Skype Have Participated in Video Call via Skype Have Posted Videos to YouTube Have Established a LinkedIn Profile Have Posted Tweets for Distribution to Others Have Invited Others to Connect to My LinkedIn Profile 73% 56% 54% 30% 34% 31% 25% 31% 23% 26% 25% 24% 28% 22% 27% 29% 24% 31% 24% 32% % of Overall Respondents Using Social Media Application for Stated Purpose Business Use Personal Use Applications at Top of List Used as Commonly for Business as for Personal Applications
  • 12.
  • 13. Enterprise YouTube Still Gaining Traction © 2014 Wainhouse Research, Inc. All rights reserved. 12 Already Deployed "YouTube in Enterprise" Capabilities, 19% Plan 2014 Deployment, 22 % Considering Deployment, 11 % Not Interested, 48% Status of Deployment of Streaming Technologies Enabling "YouTube in the Enterprise" Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 14. Proliferation of Video Inputs Set the Stage for More Creative Applications Video Sprawl Creates More Raw Material For Usage In Online Venues
  • 15. From the TalkPoint Front Lines: Video Webcast Trends • 46 % increase in video webcast events on our platform in 2013 – 48% of all webcasts now use some form of video
  • 16. From the TalkPoint Front Lines: Video Webcast Trends • 46 % increase in video webcast events on our platform in 2013 – 48% of all webcasts now use some form of video • Video signal acquisition trends for webcasts – Satellite Trucks- down 99% – Production Studios- down 22% – VCU/ Telepresence up 34% • 63% from the desktop – Onsite Encode up 42% – Webcam up 258%
  • 17. Enterprise YouTube Adoption Correlates with Use of Live Video © 2014 Wainhouse Research, Inc. All rights reserved. 16 0% 20% 40% 60% 80% 100% None One to Nine 10 to 49 50 to 99 100 or More 1% 12% 26% 41% 48% 3% 22% 39% 41% 25% 6% 15% 15% 9% 14% 89% 51% 20% 8% 13% % of Companies Deploying Specified Number of Live Online Video Events Annually that Have Specified Status of "YouTube in the Enterprise" Enabling Technology Deployed Number of Live Online Video Events Deployed Annually Already Deployed "YouTube in Enterprise" Capabilities Plan 2014 Deployment Considering Deployment Not Interested Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 18.
  • 19. © 2014 Wainhouse Research, Inc. All rights reserved. 18 None 9% Less than 10 Hours 28% 10 to 49 hours 32% 50 to 99 hours 16% More than 100 hours 15% Number of Hours in Cumulative Content Archive – All Companies Deploying Online Video Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 20. Top Reasons for Archiving Content © 2014 Wainhouse Research, Inc. All rights reserved. 19 0% 10% 20% 30% 40% 50% 60% 70% Sell Content to Outsiders Regulatory compliance Better for Outbound Communications Preservation of organizational knowledge Top Executive Request On-Demand Providing ability for viewers to time-shift Reach More Employees Ability to Re-Use Training Content 42% 49% 50% 51% 53% 54% 56% 63% % of Respondents at Companies Using On-Demand Video Citing Factor as "Significant Influence" on Decisions to Use Content Archives Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 21. Factors Influencing Streaming Purchase Decision © 2014 Wainhouse Research, Inc. All rights reserved. 20 0% 10% 20% 30% 40% 50% 60% Preference in Platform Type Scalability Ability to distribute live video to multiple destinations Technical superiority of selected solution Vendor stability Having Enough Network Capacity Quality of content that can be created Return on investment Ease of use Price 32% 33% 33% 37% 38% 41% 43% 47% 51% 52% % of Overall Respondents Citing Factor as "Very Important" Influence on Streaming Technology Purchase Decision Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007
  • 22. © 2014 Wainhouse Research, Inc. All rights reserved. 21 Getting IT Executives and Communicators on the Same Page Identifying Strategies for Winning IT Endorsement of Streaming Technology Deployment
  • 23. Streaming Priorities Differ by Audience © 2014 Wainhouse Research, Inc. All rights reserved. 22 0% 10% 20% 30% 40% 50% 60% Access to Preferred Technology Platform The ability to distribute live video events via multiple websites and/or social media applications Technical superiority of selected solution Having Network Capacity Potential scalability of selected solution Ease of use Quality of content that can be created Vendor stability Price Return on investment 31% 32% 36% 40% 31% 51% 43% 36% 52% 46% 40% 41% 45% 47% 47% 49% 49% 52% 53% 58% % of Survey Respondents from Category Describing Factor as Factors Cited as "Very Important" to Streaming Purchase Decision - Information Technology Executives vs. Non-IT 0% 10% 20% 30% 40% 50% 60% Access to Preferred Technology Platform The ability to distribute live video events via multiple websites and/or social media applications Technical superiority of selected solution Having Network Capacity Potential scalability of selected solution Ease of use Quality of content that can be created Vendor stability Price Return on investment 31% 32% 36% 40% 31% 51% 43% 36% 52% 46% 40% 41% 45% 47% 47% 49% 49% 52% 53% 58% % of Survey Respondents from Category Describing Factor as Factors Cited as "Very Important" to Streaming Purchase Decision - Information Technology Executives vs. Non-IT Enterprise Web Communications Survey, Fourth Quarter 2013, n = 1,007