An overview of our Network Hardware Support Program in a question and answer format. Updated 9.6.2012

1. TERiX Network
Hardware Support
Some Questions You May Have…
Better Service. Better Value.

2. "Have we considered proactive
networking maintenance services?"
 When the network goes down, not only do
costs increase, but sales are lost and customer
support diminishes. The TERiX T-Net
Onsite™ solution for preventative network
hardware maintenance is built from the
ground up to avoid downtime with proactive
NOC monitoring.
Better Service. Better Value.

3. "Is SmartNet™ the only option for
maintenance services on Cisco gear?"
 TERiX offers an alternative to Smartnet that
provides a just in time approach to getting
what you need and not paying for what you
don’t need.
Better Service. Better Value.

4. "Do we need maintenance contracts for
multiple equipment manufacturers?"
 TERiX supports Cisco networking equipment,
but Cisco is only one of more than thirty
manufacturer brands we support in the
datacenter. We can put all your networking
equipment on one contract along with other
datacenter hardware you may have.
Better Service. Better Value.

5. “What networking equipment
does TERiX support?”
 Cisco
 Routers  Access Points
 500, 800, 7200, 7300, 7500,
 500 Series Wireless Express
7600 series
 Series 1800, 2800, 3200, 3800  1100, 1140, 1200, 1250
integrated services routers Aironet series
 Switches  Security Devices
 Catalyst Express 500 & 520  ASA 5500 & Catalyst 6500
series Firewall Device Series
 3560 & 3750 E-series
switches, 2350, 2940, 2950, To see more equipment we service, visit:
2955, 2960, 2975, 3550, www.terix.com/terixnetwork.php
3560 switches
Better Service. Better Value.

6. About TERiX
TERiX Computer Service delivers enterprise-grade support for servers, storage,
network hardware and operating systems from over 30 manufacturers
including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX relentlessly focuses on
customer satisfaction to exceed Service Level benchmarks and deliver a
superior alternative to OEM hardware support. TERiX customers include a
significant portion of the Fortune 50 and more than twenty U.S. and Canadian
federal government agencies. In business since 1997, TERiX is headquartered
in Sunnyvale, California, and can be found online at
http://www.terix.com/index.php
Better Service. Better Value.