Master Data Management (MDM) provides organizations with an accurate and comprehensive view of their business-critical data such as customers, products, vendors, and more. While mastering these key data areas can be a complex task, the value of doing so can be tremendous – from real-time operational integration to data warehousing and analytic reporting. This webinar will provide practical strategies for gaining value from your MDM initiative, while at the same time assuring a solid architectural and governance foundation that will ensure long-term, enterprise-wide success.
3. Exploding need for trusted data
83% of CEOs
want their
organization to be
more data-driven
Digital transformation
investments to
top $6.8 trillion
globally by 2023
68% of Fortune 1000
businesses now
have CDOs – up 6x
in the last decade
Global data
infrastructure spending
expected to reach
$200 billion this year
Data is the fuel for decision-making today
IDC IDC Gartner Forbes
4. Why MDM?
Faster Time
to Value
Return on
Investment
Faster on-boarding of suppliers,
vendors, customers
More efficient and accurate
customer service management
Faster marketing conversion rates
On-board applications in a
shorter time span
Faster marketing conversion
rates
Improved customer retention
Enable market expansion
Faster system integration
from M&A
Significant Efficiencies
Realized
Holistic view of global business
Fewer steps to enrich master
data online
Employment of self-service
analytics
Less workload for
data stewards
5. Core multi-domain MDM capabilities
Data stewardship
& quality
Access control &
ownership
Audit, rollback, &
lineage
Golden record
management
Data integration &
syndication
Hierarchy
management
Process
automation
Relationship
linking
Cross-domain
intelligence
Role-based UI and
dashboards
6. Go beyond MDM
PRODUCT
EnterWorks
DATA TARGETS
Systems Data lakes
Reports Databases
Data pools Apps
DATA SOURCES
Internal & external systems
Spreadsheets & docs
Databases
Third-party data services
People
MANAGE & VIEW
Master, application, reference, and
metadata across domains
AGGREGATE & VIEW
Analytics on transactional,
behavioral, and unstructured data
VENDOR
CUSTOMER
ASSET
LOCATION
MATERIAL
Get cross-domain intelligence to drive revenue and reduce costs
7. Master data domains
List of values that
provide context to master
and transactional info
Actual places
that support the
business
Reporting and
accounting categories
within the business
What the business
produces or
manages
Everyone who
interacts with the
business
• Prospects
• Customers
• Suppliers
• Employees
• Countries
• States
• Segments
• Classifications
• Addresses
• Sites
• Subsidiaries
• Zones
• Chart of
Accounts (CoA)
• Cost Centers
• Price Lists
• Products
• Assets
• Services
8. Cross-domain intelligence
List of values that
provide context to master
and transactional info
Actual places
that support the
business
Reporting and
accounting categories
within the business
What the business
produces or
manages
Everyone who
interacts with the
business
• Prospects
•
•
• Employees
• Countries
• States
• Segments
• Classifications
• Addresses
•
• Subsidiaries
• Zones
• Chart of
Accounts (CoA)
• Cost Centers
• Price Lists
•
• Assets
• Services
12. CASE STUDY
Information giant
Implements future-
ready MDM
About Thomson Reuters
• $11 billion in revenue (2018)
• 47,000 employees worldwide
• Operations in 100 countries
• Multiple Business Units
• World’s most trusted provider of data,
information, and answers for Law, Tax,
Compliance, Government, and Media
Project goals
Enable consistent information delivery
across the entire enterprise to enhance
customer experience, fulfillment, and
support
13. Project Scope
Deliver a solution with the ability
to handle several requirements
• 100 + users in multiple countries
• Domains: Product, Price, Identity, Employee,
Customer, Contact, Financial
• Data Quality & Standardization Rules
• Enterprise Workflow Engine for Legal Business unit
• Role-based access to content
• Configurable platform for aggregating, collating, and
integrating content from across the TR organization
• Powers content for Westlaw platform – World’s
largest online legal research platform
14. Benefits
The EnterWorks solution
enabled Thomson Reuters
to accomplish their goals
• Solid platform built for provide cross-domain
intelligence across data domains
• Delivering consistent master data across the
enterprise to facilitate an enhanced customer
experience, fulfillment, and support
• Managing product relationships and localized
product content across markets
• Primary source for validated content for
downstream systems
• Workflow leveraged for new product introductions
• Data Stewardship over updates
• Integration and a content distribution hub
15. The leader in data integrity
Our software, data enrichment products and
strategic services deliver accuracy, consistency, and
context in your data, powering confident decisions.
of the Fortune 100
99
countries
100 2,500
employees
customers
12,000
Brands you trust, trust us
Data leaders partner with us
Intro topic:
Businesses rely on trusted data to make good business decisions.
Key business initiatives in 2022 revolve around transforming customer experiences, applying AI to proven business cases to derive new insights and increase efficiency, leveraging the power of location to solve new problems (optional light call out to covid-19 problems being solved), and ensuring that the business is secure and compliant.
Each of these initiatives is heavily dependent upon integrated, clean, accurate, contextualized, enriched data in order to deliver the maximum benefit to the organization.
Brief overview of MDM and benefits
Introduce multi-domain MDM and key capabilities.
Highlight the benefits of creating linked relationship between different data domains within a single platform and surfacing data from other sources within the platform. “What if you knew everything about locations, customers, etc. and it was all in one place?”
Multiple data domains in same platform is where value really is
Enables business users to do things like see products owned by a particular customer or customer by products
Allows them to make better business decisions
Introduce examples of master data domains to set up discussion of cross-domain relationships (slide 8).
Discuss what businesses can achieve with all these different data relationships (cross-domain intelligence). What does it enable you to do?
Segue into multiple real-world examples/results.