The document outlines the top 10 technology trends that will shape the customer experience and operations of restaurants in coming years: 1) Augmented reality and artificial intelligence will enhance customer experiences through live previews of menu items and insights from customer data; 2) Mobile ordering and payments, digital menus, self-serve kiosks, and better delivery tracking will streamline operations through mobile and touch-based technologies; 3) Digital inventory, text notifications, staff scheduling, and predictive ordering will further optimize operations through automated inventory, communication, scheduling, and demand forecasting tools. A survey found that these restaurant technologies improve business efficiency and the customer experience.

1. Strawes+Berr
CreativeConsulting
Top 10
Tech
Trends in
Restaurant
Industry
PRESENTED BY REALMONKEY

2. Top 10 trends which
will shape customer
experience & change
the way restaurants
operate in coming
years.
Augmented Reality
Artificial Intelligence
Mobile ordering and payments
Digital Menu
Self-serve Kiosks
Better Delivery Tracking
Digital Inventory
Text based notifications
Staff Scheduling
Predictive Ordering Technology
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3. 95%
OF RESTAURATEURS AGREE
THAT RESTAURANT TECH
IMPROVES THEIR BUSINESS
EFFICIENCY
IMPROVEMENT
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4. 61%
AGREE THAT HANDHELD TABLETS
IMPROVE THE DINING
EXPERIENCE
IMPROVEMENT
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5. Augmented Reality
A LIVE EXPERIENCE
Potential use of such
technologies is the
ability to create “live
previews” of menu
items
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6. Artificial
Intelligence
MINING CONSUMER DATA
AI can provide a wealth of data
about their customer base and
spending habits.
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7. mobile orders & payments cut down
the number of customer touch-
points, thereby making it easier to
serve more customers.
It allows customers to order and pay
for food & drinks right from their
phone.
FOOD ORDERING APPS
Mobile
ordering &
payments
INCREASE ADOPTION OF M-POS
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8. Digital Menu
Digital menu boards, touch screen tables
or iPad menus
Restaurants that use iPad menus noted a
substantial increase in sales
Easy to change menu regularly to
accommodate specials and additions.
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9. It allows more staff to spend time in
food preparation and delivery, and
less time voiding mistyped orders.
This technology will make fast food
faster, ordering more precise, and
customers more satisfied.
Self-serve
Kiosks
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10. Better Delivery
Tracking
PERSONALIZATION IN DELIVERY
A report published by a firm in
Edinburgh-
People can expect to see more GPS
tracking technologies to track food
with real-time movement information
displayed on a smartphone screen.
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11. Digital Inventory
Digital inventory
management gives
access to a variety
of different inventory
reports. These
reports can notify
manager about
inventory
inconsistencies
along with
notifications on
when an item need
to be ordered.
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12. Text based
notifications
Sends text alert to customers when
their table is ready.
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13. With this information the app is then
able to generate a schedule that
takes into account everyone’s
availability.
Scheduling app allows employees to
enter their availability and even
swap shifts.
Staff
Scheduling
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14. Predictive
Ordering
Technology
predictive ordering technology analyzes a
restaurant’s sales history and ordering
patterns to more accurately predict what
items will be needed in the coming week
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15. Originally published on
READFULLARTICLEONBLOG
REALMONKEY BLOG
https://realmonkey.co/blog/top-10-tech-trends-in-restaurant-industry/

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