![ABDM 1033 TUTORIAL 1<br />TRUE/FALSE QUESTIONS<br />A key element of an organization is a building or set of policies and procedures, not the people and their relationships.<br />ANS:F<br />Principles of scientific management was written by Frederick Taylor. T<br />“One best way” is the phrase most associated with scientific management. T<br />Scientific management focused on the total organization and grew from the insights of practitioners.<br />ANS:F<br />Scientific management focused on primarily the use of scientific methods to define the one best way for a job to be done, whereas administrative principles focused on the design and functioning of the organization as a whole.<br />ANS:T<br />Contingency means that one thing depends on other things, and for organizations to be effective, there must be a quot;
goodness of fitquot;
between their structure and the conditions of their external environment.<br />ANS:T<br />The amount of written documentation in the organization is called formalization.<br />ANS:T<br />The six structural dimensions of organization design are formalization, specialization, culture, environment, hierarchy of authority, professionalism, and goals and strategy.<br />ANS:F<br />Professionalism is the level of formal education and training of employees.<br />ANS:T<br />MULTIPLE-CHOICE QUESTIONS<br />The definition of quot;
organizationquot;
is:<br />a.A goal-directed entity that has members who set goals and achieve them through strategic planning.b.An entity with identifiable permanent boundaries.c.A social entity that is goal-directed, has a deliberately-structured activity system, and a permeable boundary.d.A business that performs work activities and contributes to its society by employing people.<br />ANS:C<br />Organizations exist to do all of the following except:<br />a.Bring together resources to achieve desired goals and outcomes.b.Create a stable, non-changing environment.c.Facilitate innovation.d.Create value for owners, customers, and employees.<br />ANS:B<br />Contingency means that:<br />a.Organizations should be structured loosely.b.Management structure is determined by the era or times.c.One thing depends on other things, such as structure depending on environment.d.The key contingent of workers should be college graduates.<br />ANS:C<br />____ emphasized designing and managing organization on an impersonal, rational basis through such elements as clearly defined authority and responsibility, formal record keeping, and uniform application of standard rules.<br />a.Hawthorne Studiesb.Scientific managementc.Bureaucratic organizationsd.Contingency theory<br />ANS:C<br />Mission is the same thing as:<br />a.Operative goals.b.Decision guidelines.c.Official goals.d.Performance standards.<br />ANS:C<br />The goal of Short Stop Markets to capture 25% of the convenience market business in Arizona is an example of a(n) ____ goal.<br />a.officialb.operativec.genericd.legitimacy<br />ANS:B<br />Which of the following pertain to the acquisition of needed material and financial resources from the environment?<br />a.Resource goalsb.Profitabilityc.Market goalsd.Productivity goals<br />ANS:A<br />____ pertain to internal flexibility and readiness to adapt to unexpected changes in the environment.<br />a.Market goalsb.Profitability goalsc.Innovation goalsd.Productivity goals<br />ANS:C<br />Official goals provide ____, while operative goals and strategies provide ____.<br />a.measurable objectives, legitimacyb.legitimacy, employee directionc.employee direction, decision guidelinesd.decision guidelines, legitimacy<br />ANS:B<br />Contextual dimensions:<br />a.Represent only the external environment.b.Are centralization and personnel ratios.c.Represent only the organization characteristics.d.Include size and environment.<br />ANS:D<br />Which of the following provides labels to describe the internal characteristics of an organization?<br />a.Contextual dimensionsb.Contingency analysisc.Organizational dynamicsd.Structural dimensions<br />ANS:D<br />The 385-page book that McDonald's uses to describe all rules and procedures in each of its stores best represents which of the following dimensions:<br />a.Learning theory.b.Sequential interdependence.c.Formalization.d.Specialization.<br />ANS:C<br />The degree to which organizational tasks are subdivided into separate jobs is referred to as<br />a.formalization.b.specialization.c.professionalism.d.centralization.<br />ANS:B<br />ESSAY<br />Explain the four characteristics of organizations.<br />Characteristics:<br />Social entities/ people<br />Purpose<br />Deliberate structure<br />Linked to the external environment<br />List the seven reasons organizations exist.<br />REFER TO TEXT<br />Define and describe how scientific management should be used.<br />Scientific management is the use of scientific methods to define the “one best way’ for a job to be done.<br /> increasing employee output and improving the operating efficiency of management<br />Name and define any two structural dimensions and any two contextual dimensions.<br />REFER TO TEXT<br />Describe the Hawthorne studies.<br />Hawthorne Studies:<br />A series of experiments at a Chicago electric company<br />A control group with constant lighting intensity<br />As the level of light was increased in the experimental group, the output of both groups increased.<br />The series of studies led to a new emphasis on the human behavior factor.<br />Discuss why the Hawthorne Studies are so important to today's organizations and their workers.<br />Believed that the human element had a greater impact on determining output and reaction to change than did the technical factor (illumination level).<br />Treating employees in a humane manner had a greater effect on operating efficiency and output.<br />What does contingency mean? What are the implications of contingency theories for managers?<br />Contingency means that one thing depends on other things. For organizations to be effective, there must be a quot;
goodness of fitquot;
between their structure and the conditions in their external environment. Recognizes that no one best way exists in all situations.<br />What are the principles introduced by Frederick Taylor?<br />,[object Object]](https://image.slidesharecdn.com/abdm1033tut12011-110218204736-phpapp01/85/Abdm1033-tut1-2011-1-320.jpg)
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Abdm1033 tut1 2011
Similar to Abdm1033 tut1 2011 (20)
Recently uploaded
Recently uploaded (20)
Abdm1033 tut1 2011
- 2. select workers with appropriate abilities
- 3. train workers in the standard procedures
- 5. provide wage incentives to increase output. What is “mission”?<br />Describe operative goals.<br />Why goals are important?<br />Compare and contrast between official and operative goals.<br />List five operative goals that would be reasonable for your company to pursue.<br />List the components of contextual dimensions.<br />Q9-Q14 : REFER TO TEXT<br />