Facebook Groups Admin Guide 2017

FACEBOOK GROUPS
ADMIN GUIDE
Engage your community with an awesome group.
1ST
Edition 2017

* Not every group has this feature.
Content
1. Creation and Settings
1.1 Create a Group ...........................................
1.2 View and Manage Groups .........................
1.3 Edit Group Settings .....................................
1.4 Upload and Change Group Cover ...............
1.5 Archive, Delete or Leave a Group ................
2. Members Management
2.1 View and Find Members ..............................
2.2 Add Members ..............................................
2.3 Manage Member Requests .........................
2.4 Member Request Settings* .........................
2.5 Manage Admins and Moderators ................
2.6 Remove or Block Someone .........................
3. Group Moderation
3.1 Approve Posts ..............................................
3.2 Manage Reported Posts ..............................
3.3 Moderate Posts and Comments ..................
4. Main Features to
Communicate and Share
4.1 Write, Edit and Delete a Post .......................
4.2 Add Photos/Videos ......................................
4.3 View, Edit and Delete Photo/Video/Album ....
4.4 Create a Poll ..................................................
4.5 Sell Something ..............................................
4.6 Add and Manage File ....................................
4.7 Create and Manage Doc ...............................
4.8 Create and Manage Event .............................
4.9 Live Video .......................................................
4.10 Start a Chat* .................................................
4.11 React, Comment, Reply and Share ..............
4.12 Discussion Topic* ..........................................
4.13 Post View .......................................................
4.14 Search ...........................................................
5. Additional Tips and Best
Practices
5.1 Privacy Setting and Customization ................
5.2 Members Management and Engagement ......
5.3 Group Moderation ..........................................
5.4 Communication and Share .............................
Note: Menu Layout
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( Click the chapter to read. )

Click to go back to Content List.
1. Click “Group” on the menu on the left side of your Facebook
Newsfeed Page.
CLICK
2.You will see a pop-up window. Enter your group
name, add some people by name or email and select group
privacy. Click “Create”.
3. Choose an icon and click “OK” or click “Skip”. Then, you have
created your group.
Tip: click the arrow to see
creation suggestions.
Tip: tick the box to pin your group to Shortcuts. Click
here to learn more about “Shortcuts”.
PUBLIC CLOSED SECRET
Anyone can see
the group, its
members and
their posts.
Anyone can find
the group and see
who is in. Only
members can see
posts.
Only members can
find the group and
see posts.
Privacy is about who can see your group information and what informa-
tion they can see.You can change it anytime after the creation under
certain conditions. Click here to learn about how to change privacy.
About Privacy
Icon helps people understand what your
group is about. It helps also distinguish
your group from other groups or pages
in the menu.You can change it anytime
after the creation.You can change it any-
time in “Group settings”. Click here to
see how to change it.
About Group Icon
Click here to personalize
your invite with a note.
1
1 Creation & Settings
1.1 Create a Group

Click “Groups” on the menu on the left side of your Newsfeed Page. Then you will view all the groups you manage in
“Groups - GroupsYou Manage”. Click group name to enter the group. Click “ ” to edit notification settings, edit
group settings, leave group, add to favorites (so you can find your groups in the “Favorites” section).
CLICK
Tip: click “Discover” to view interesting groups you may want to join. Tip: click here
to create new group.
About Shortcuts
Shortcuts are a menu on
the left side of your
news feed page.You can
pin your group to it for a
quick access.
Click here to see how to
pin/unpin your group to
Shortcuts.
Tip: click here
to pin/unpin a group
to top of the list, or to
hide it from shortcuts.
Click “Edit Settings”
to modify
notifications.
About Notifications
Notification decides what
you’re notified about in a
group.You can select:
• All Posts
• Highlights (suggested
posts & friends’ posts)
• Friends’ Posts
• Off
If a group you’re in reaches 250 members or more, its notification setting will be
set to Highlights by default.
2
1.2 View and Manage Groups

In your group, click “ ” in the top-right corner of your
group. Then click
“Edit Group Settings”.
1.3 Edit Group Settings
• Group Name & Icon
Group Setting Page
After making any changes in Group Settings,
click “Save” before you leave.
Tip: click “ ” to follow/unfollow or
leave this group. Click “ ” to
set it. Click here to learn more
about “Notifications”.
Click to change
group icon. Click
here to learn more
about “Icon”.
Enter text to你change
group name.
About Group Name
Group name helps people understand what your group is about and find your
group via search (if your group privacy setting is “Public” or “Closed”).
Once you change the name of your group, all members will receive a
notification that you’ve changed the name.
After you edit your group name, privacy setting, group description, type and tags,
it will also appear as a post in your group news feed.
3

• Group Type
Click to pick a
Group Type.
About Group Type
Group types help people see what the group is about. When you pick a group
type, it appears in your group page.You can change it anytime.
If you turn on Buy and Sell feature, your group will get 2 additionnal features.Your
members can
• List items for sale
• Search items to buy
Click here to learn more about “Buy and Sell” group.
• Privacy
Click to change
Privacy Setting.
After picking a
group type, click
“Confirm”.
After choosing
a privacy setting,
click “Confirm”.
All admins can make changes to group privacy anytime. All members of your
group will receive a notification when you change the privacy. Click here to learn
more about Privacy.
For groups with 5 000 members or more, the privacy can only be changed to a
more restrictive setting (ex: Public to Closed, or Closed to Secret).
4

• Membership Approval
Choose if any member can approve new members or only admin/moderator can approve
new members.
• Web and Email Address
Click to customize
address.
Click “Customize
Address”.
About Web and
Email Address
Your members can send an email to
this address. The message is posted in
the group and other members are notified. If a member responds to an email notification, the response also shows up as a
comment on the group post. Only group members can post in the group using your customized address.
You can only customize your group web link once.You can edit your group email address anytime, but once your group has
more than 5000 members, you won’t be able to customize it again.
• Description
Enter your group description here.
About Description
Potential members see the description if privacy is set to public or closed. It
helps people understand what your group is about.
You can modify the description anytime. Once you update your group de-
scription, it will also be posted in your group as a post.Your description
cannot exceed 3000 characters.
Tip: the description appears at the top-right side of your group page.You can
use it to introduce your group, post group guideline, leave link(s) to related
ressources or your website.
5

• Tags
Write tags here.
About Tags
Tags help people understand what your group is about. Adding tags also
helps people search for groups by topics that they’re interested in.
You can add a total of 5 tags to your group. Tags appear in your group page.
Potential members see the tags if privacy is set to public or closed.
• Posting Permissions
Choose if every member or only admins can post to the group.
• Post Approval
Tick the box if you want all the group posts to be approved by an admin or
a moderator. Click here to see how to approve posts.
6

1.4 Upload and Change Group Cover
1. From your group page, click “Upload Photo” to
upload a photo from your computer or click “Choose
Photo” to choose from your Facebook photos or your
group’s photos.
2.You can drag to reposition group cover photo. Then
click “Save Changes”.
3. To change an existing cover photo, hover over the
photo and click “Change Group Photo”.
Keep in mind that your cover photo must be at least 400 pixels wide and 150
pixels tall.
When you upload or change the cover photo, it will also be posted in your group
as a post. Once a cover photo is set up, only admin can change it.
If the cover photo has never been set, group members may also be able to add
a cover photo. If a group member sets the cover photo for a group, and later
decides they would like to remove it, they will need to delete the photo in order
to remove it as the group cover photo.
7

1.5 Archive, Delete and Leave a Group
• Archive a group
From your group page, click “ ” in the top-
right corner of your group. Click “Archive Group”.
Then click “Confirm” in the pop-up window.
• Delete a group
Groups are deleted when they have no members. If you created a group, you can delete the group by removing all its
members and then leave the group. Admins can’t delete a group they didn’t create unless the original creator chooses
to leave it. Click here to see how to remove members.
• Leave a group
From your group page, click “Joined” in the top-right corner of your group. Then click “Leave Group”. Or click
“Members” below the group photo. Find your own profile. Click “ ” next to your photo and click “Leave Group”.
When you leave your group, if there
are still other members, the admin
role will be offered to other people in
the group.
When a group is archived, it won’t appear in search results
to non-members, and no new members can join the group.
Members will still be able to visit the group, but they won’t
be able to add people, create posts, like or comment.You
can unarchive the group at any time.
Tip: tick the box to prevent other members from adding
you back to this group.
Tip: click here to pin or unpin the group to your
Shortcusts. Click here to learn more about “Shortcuts”.
8

2 Members Management
2.1 View and Find Members
From your group page, click “Members” below the group photo. Then you can view how many members, admins and
blocked members there are in your group.You can view all your group members and click their names or photos to see
thier personal profiles.
Click “Admins” to view all your group admins
and moderators. Click “Blocked” to view all the
blocked members.
You can view when this member joined the
group and/or who added this member.You can
also view each member’s job title and work
place if this information is available.
You can use the filter to order your members
list by default, alphabet or join date.
You can enter the name in the search to find a
member.
View each member, the join date, who added, job title and work place (if available).
View members number, admins
number and blocked members
number.
Use filter to order your
members list by defaut,
alphabet or join date.
Use filter to order your
members list by defaut,
alphabet or join date.
9

2.2 Add Members
1. From your group page, click “Members” below the group
photo. Then click “Add”.
Tip: you can also add members directly in your group page, on the
right side and below the cover photo.
Or from your group page, click
“ ” in the top-right corner of your
group. Then click “Add Members”.
2. Add people by entering their name or email address. Then click
“Add”.
Tip: you can add several people at the
same time.
View the number of
members and new
members in your
group.
Click “Add Member”
to add suggested
members.
For all types of groups—Public, Closed and Secret—group
members can add anyone who’s a friend of someone in the group.
According to your Membership Approval setting, if a member add
people to a group, a group admin may need to approve the
request before they can join.
Click here to see how to set up “Membership Approval”.
Click here to
personalize your
invite with a note.
10

2.3 Manage Member Requests
As group admin, you can choose to approve who joins your group by selecting “Any member can add members, but
an admin or a moderator must approve them” in “Edit Group Settings”. Click here to learn how to set up “Membership Approval”.
If you choose to approve who joins your group, when someone was added by a member or requested to join, you will
receive a notification, if you have turned it on.You can also see
a notification in your group page.You can click on it.
Or you can click “ ” in the top-right corner of your group and click “Manage Group”. Then click “Member Requests”
on the menu on the left side. Then you can view and manage all the member requests.
Tip: click here to choose if you want to
get member request notifications.
Tip: use filter
to sort pending
members list.
11

2.3 Manage Member Requests
You can view pending members’ names, photos, when they joined Facebook, how many groups they joined, how
many mutual friends you have, and demographic information (if available, like their location, work place, job title,
relationship, education ...).
You can approve or decline a member request by clicking “Approve” or “Decline”. You can approve or decline all the
member requests by clicking “Approve All” or “Decline All”.You can also block a person by clicking “Block”.
Click here to see how to remove a block.
Tip: click “Admin
Activity” to view all
the approval, decline
and block operations.
You can “undo” an
approval.
You can use the filter to sort
member requests by most recent,
Facebook join date, friends in
group, numbers of groups and
mutual friends.
You can see how many members
requests are flagged. Click “Flagged”
to view those requests. Facebook flagged those requests because they look like potential spam.You can choose to
approve or decline those requests.You can also block those persons.
Blocked members won’t be able to find the group in
search or see any of its content, and they can’t be
added to the group again by members.
12

In your member requests page, click “ ” in the
top-right conner. In the pop-up window, you can add
questions and priority criteria.
• Ask Pending Members Questions
2.4 Member Request Settings*
If you add questions, your
pending members will be
asked to answer them when
they request to join your
group. They’ll have up to 250
characters to answer each
one. Only admins and
moderators will see the
Click to set up member request settings.
Click to
remove a
question.
Click to
add a
question.
Write a question.
Tick the
box to
select the
criteria. Add criteria.
Click
“Save”
when
you finish
setting.
You can add 3 criteria:
places they’ve lived, work
and education, to
quickly sort through pending
members if their profile info
matches your group’s
membership criteria.
See pending
member’s
answers. Sort pending
members by
priority or
answered
questions.
• Prioritize Requests
answers.You can also sort
pending members by answered questions.
13

2.5 Manage Admins and Moderators
• Make Admin or Moderator
From your group page, click “Members” below
the group photo. Click “ ”.You can choose to
make a member admin or moderator.
• Remove as Admin or Moderator
Click “Admins”.You can see all the group admins
and moderators. Click “ ”.You can change an
admin to moderator or remove as admin.You can
also make a moderator admin or remove as
moderator.
Only current group admins can make someone an admin or moderator.
Once you make someone an admin, they’ll be able to remove members
or admins, add new admins and edit the group description and settings.
About Admin and Moderator
A moderator can approve or deny membership requests and posts in the
group, remove posts and comments on posts, remove and block people
from group, pin or unpin a post and view support box.
An admin can do all the things a moderator can do. Besides, an admin
can make another member an admin or moderator, remove an admin or
moderator, and manage group settings. Click here to see how to “Edit
Group Settings”.
14

2.6 Remove or Block Someone
• Remove or block someone from a group
From your group page, click “Members” below
the group photo. Find the member you want to
block. Click “ ” next to the member’s name
and select “Remove from Group”. If you want to
block this member, tick the box “Block
Permanently” in the pop-up window. Click
“Confirm” to remove (and block) this member.
You can also block a member who requests to
join your group. Click here to see how to block a person in
member requests.
• Remove a block
Click “Blocked”.You can see all the blocked
persons. Click “Remove Block” next to the
person’s name.
Removed members will have to request to join the group again
if they wish to rejoin. Blocked members won’t be able to find the
group in search or see any of its content, and they can’t be added to
the group again by members.
Tip: tick the box to block this
person permanently from your
group.
Tip: use search to find a member
by entering the name.
15

3.1 Approve Posts
3 Group Moderation
As admin, you can choose if your members can post in your group and if all the posts need to be approved by an
admin or a moderator. Click to see how to set up “Posting Permission” and “Post Approval”.
If you choose to let your members post and approve their posts before the publication in your group, you’ll get notified
when there is a pending post for you to approve.You can also
see a notification in your group page.You can click on it.
Or you can click “ ” in the top-right corner of your group and click “Manage Group”. Then click “Pending Posts” on
the menu on the left side. Then you can view and manage all pending posts.You can approve or delete the post.You
can also delete the post and block the member.
Click to approve the post.
Click to delete the post.
Click to delete the post
and block the member.
Click here to see how
to remove a member
block.
Tip: Click “Admin Activity” to view all the post approval and deletion operations.
You can “undo” a post approval.
16

3.2 Manage Reported Posts
3 Group Moderation
As a group admin, you’ll get notified and see a notification in your group when someone reports a post to you. This
feature lets group members highlight posts for you to review for
any reason (ex: inappropriate or offensive posts).You can click on
the notification.
Or you can click “ ” in the top-right corner of your group and click “Manage Group”. Then click “Reported to
Admin” on the menu on the left side. Then you can view and manage all reported posts.You can keep or delete the
post.You can also delete the post and block the member.
Click to delete
the post.
Click to delete the post
and block the member.
Click here to see how
to remove a member
block.
Click to keep
the post.
Tip: Click “Admin Activity” to view all the post approval and deletion operations.
You can “undo” a post approval.
17

3.3 Moderate Posts and Comments
3 Group Moderation
• Moderate Posts
In your group, click “ ” in the top-right of a post. Then you can:
When you turn on notifications for a post, you’ll get a notification whenever
someone comments on this post. Keep in mind that notifications are auto-
matically turned on for posts you write or comment on.You can turn off notifi-
cations for this post anytime. Click here to learn more about “Notifications”.
When you turn off commenting for a post, no one can comment anymore on this post.You can turn
on commenting anytime.
- Pin Post
Pinned posts remain at the top of your group news feed until they’re removed or unpinned.You can
unpin a post anytime.
- Delete Post
- Delete Post and Remove User
When you choose to “Delete Post and remove User”, you can also block permanently this member.
Click here to learn more about “Remove or Block Someone”.
• Moderate Comments
Hover over a comment, click “ ” in the top-
right of the comment. Then you can:
When you hide a comment, this comment is only visible to the writer of
this comment.You can unhide this comment anytime.
- Hide Comment
- Turn on notifications for this post
- Turn off commenting
- Save link
You can save posts to view it later. Click “Saved” in the left side menu of your news feed page to
find your saved posts. Saved items are private and only you can see them.
- Delete Comment
- Show in Tab
You can create tab for any post in the bottom-right of your browser. It allows you to check easily
the post anytime. When you leave Facebook, close the page or
your browser, all the tabs you have created are also closed.
18

4.1 Write, Edit and Delete a Post
4 Main Features to Communicate and Share
• Write a Post
Select “Write Post” at the top of your group news
feed.You can write text, share a link (ex. paste it
directly in the text box) and add photos/video.
You can also use the menu below the text box to tag
people, add what you’re doing or feeling and add a
location in your post.
Click to add
a photo or
video to your
post.
Click to add what
you’re doing or what
you are feeling
with an emoji icon.
Click to
tag people.
Click to tag add a
location.
Click here
to publish
your post in
the group.
Tip: you can also tag people in your text. Use “@+name” and then choose the
person from a list. Once a member is tagged, his or her name will have a frame
in light blue.You can remove the tag anytime by click “Edit Post”.You can tag at
most 50 members in a post. If you need to tag more members, try to tag them in
several posts at different times. Click here to learn more about tagging.
• Edit and Delete a Post
You can click “ ” at the top-right of your post to edit
the text anytime. The edit history and changes can be
seen.You can’t edit the tagged people, feeling/emoji
and location added with the menu “ ”.
You can delete the post anytime. If there are several
photos, you can click the photo(s) to delete it without
deleting the entire post. Click here to see how to delete a post.
Click here to see how to edit/delete a photo.
Click to view
edit history.
Click to edit post.
Click to delete post.
19

You can add pictures one by one or in batch to your
post.
Hover over the photo you have uploaded and you can
tag people or edit photo.
4.2 Add Photos/Videos
You can click “Add Photo/Video”. Then you can
choose to upload Photos/Video or create Photo/Video
Album.
• Upload Photos/Video
Click “Upload Photos/Video” to choose photos or
video from your device.
When uploading photos, you can add up to 42 pictures in a post. To add more
photos you need to create an album. You can’t add both photo and video at the
same time in a post.
Click to tag people
in this photo.
Click to upload more photos or drop
them directly in the box.
Add who you were
with (Tag members in
this post).
Click to edit
this photo.
Click to delete this photo.
About Tagging
When you tag members, you create a link to their profiles and they’ll be notified.
For example, you can tag a photo to show who’s in the photo or write a post and
say who you’re with. If you tag a member in a post, anyone who sees that post
can click on this member’s name and go to the profile. The tagged members can
also report/remove their tags from a photo. If you tag someone who isn’t a
member of a closed or secret group, this person won’t get notified or see your
post.
20

Add the
name to
tag this
member.
From the pop-up window, add the name in the list or on the
photo to tag the member. When you finish tagging, click “Save”.
You can remove or add tags. Click here to see how to edit photo tags.
You can also edit photos: add filters, crop, add text and
stickers. When you finish editing, click “Save”. Before posting it,
you can undo or modify your edition. After posting it, you can’t
undo or modify your edition.
Click to
apply filter.
Tip: drag this button to scale
the photo for a better view.
About Filters
Filters are special effects. They can make your photos look different by
changing the brightness, constrast, color, hue, saturation...
You can choose from 6 filters: vintage, spring, summer, fall, winter and snow.Choose a filter.
21

Tips:
You can crop your photo to cut off the part you don’t want, change the size
and form. For example, you can crop your photo into square for a better
mobile visualization.
You can add text to add information, make an
explanation, express a feeling ... You can also add
stickers to make fun or express an emotion ...
Click to
crop the
photo.
Crop freely . Crop into square.
Click to
rotate the
photo.
Drag
and
move
this
button
to
crop
the
photo.
Click to
crop photo
Click to
add stickers.
Click to
add text.
Choose a font.
Choose a layout.
Choose a color.
Add text.
You can only add filters, crop photos, add text and/or stickers when you’re
uploading photos. To apply any of those operations to a photo you’ve
already posted, you can upload the photo again.
22

You can add a video from your device or drag it to the box.
Click “Post” to upload it. When the upload is finished, you
will see a pop-up window to inform you that the video is
processing.You can click “Close” to close the window and
wait for the notification or click “Edit Video” to edit it.
You can only add one video to a post. To upload several videos, you need to create several
posts or an album.
The maximum length of a video is 120 minutes. The maximum file size is 4.0 GB. The
supported formats include 3g2, 3gp, 3gpp, asf, avi, dat, divx, dv, f4v, flv, m2ts, m4v, mkv,
mod, mov, mp4, mpe, mpeg, mpeg4, mpg, mts, nsv, ogm, ogv, qt, tod, ts, vob and wmv.
It’s recommended using MP4 or MOV.
Tip: to make sure your video is high quality, try to add high definition (HD) video, make
your video shorter and make the file size smaller.
Tag
members.
Add a
title.
Add a
location.
Add a
description.
Upload SRT
files to add
subtitles. Tick the box to prohibit
embed on third-party
websites.
Select a category.
Delete your video.
Delete your
editing.
23

• Create Photo/Video Album
Click “Create Photo/Video Album” and add your photos and videos from your device or drag them into the box.You
can edit the album name, description, tag people and add a location. When you finish adding photos/videos, click
“Post” to create the album.
Edit album name. The default name is the current date.
Add
description.
Click anywhere
on photos to
tag members.
Add a description
for this photo.
Click here to rotate the photo. Click here to delete the photo.
Click to add a location.
Click to
order your
photos by
date taken.
Add more
photos and
videos.
Tip: drag
and move
any photo to
change its
order.
24

4.3 View, Edit and Delete Photo/Video/Album
• View Photo/Video/Album
You can view your photos, videos and album in your posts published in group news feed.You can also click “Photos”
or “Videos” in the menu below your group cover. Then choose “Photos”, “Album” or “Videos” and click the photo,
album or video you want to view.
Tip: drag
and move
any album
to change
its order.
Click to
create an album.
Click to
add video.
25

• Edit and Delete Photo
Click the photo you want to edit or delete.You can add a description, or a location, tag members, remove tags, rotate
or download a photo, make it as your profile picture or group cover photo or still delete it.
Click “Option” to see the menu to
rotate, download, make this photo
as your profile picture, group cover
or delete it.
Click the arrow on both sides
to view previous or next photo.
Click here to edit photo description,
add and remove member tags.
26

• Edit and Delete Videos
Click the video you want to edit or delete.You can add a title, add a description, tag members, add a location,
download a video in HD/SD, edit this video or delete it.
Click “Option” to see the menu to
add a location, download HD/SD,
edit this video or delete it.
Click “Edit”. Add a title, a description, a
location, change the date and hour.
Tip: click “Edit this video” to choose
a thumbnail. Click here to learn more
about “Edit this video”.
Click
the arrow
on both
sides
to view
previous
or next
video.
27

• Edit and Delete Album
Click the album you want to edit or delete. You can add photos/videos, tag members, edit the name or the
description, add a location or delete the album.
Click to go back
to your group.
Click to add
photos/videos. Click to tag
members.
Click to edit album’s name/description, add a location, edit each
photo’s description, tag members and add a location in each photo.
Click to delete the album.
Hover over and click here to see more options.
Tips: you can drag and move each photo/
video to change its order. Click on each
photo/video to edit or remove it.
Tip: you can also delete photos, videos and
albums by deleting the entire post in the group
newsfeed. Click here to see how to delete a post.
28

4.4 Create a Poll
Select “Create Poll” at the top of your group news feed. Write your question. Click “Add Poll Options” to enter options
for group members to select. Click “Poll Options” to choose if you allow anyone to add options and if you allow people
to choose multiple options. Click “Post”.
Initially you can only add 10 options for your poll. If you need to add
more options, choose “Allow anyone to add options”, create your poll
and add more options. For each option, you can enter up to 140
characters.
Once the poll is created, you can only edit the question by editing the
post. Click here to see how to edit a post.
29

4.5 Sell Something
Select “More” and “Sell Something” at the top of your group news feed.
Enter what you are selling, add a price, add a location (optional), add a
description (optional), add photos (optional) and click “Post”.
After you created the
post, you can click
“ ” at the top-right
of your post to mark it
as sold.You can also
re-mark it as available.
You can click “Post in
more groups” to let
more people see your
post in other groups.
You can click “Save product” to view it later. Click here to learn more about saved items and other post moderation options.
Facebook isn’t responsible for things sold in a group. Both buyers and sellers are responsible for things sold in a Facebook buy and sell group. If you have any questions about the
things you’re buying in a Facebook buy and sell group, try contacting the seller. If you’re selling items, please describe them clearly and make sure you’re following both the
Statement of Rights and Responsibilities and Community Standards of Facebook. Also, in certain countries (such as Germany, Austria and Switzerland), people selling for
business purposes are required by law to provide information about their identity, including their name, street address, email address, registration number and/or VAT number.
If you’re not sure if this requirement applies to you, you may wish to seek the advice of a qualified attorney with local expertise. Select rights owners may be able to search sale
group posts to prevent the misuse of intellectual property on Facebook.
30

4.5 Sell Something
If your group is a “Buy and Sell” group, you have more additional
features. Click here to see how to set “Buy and Sell” as your group type.
You can click “Sales Posts” in the menu below group cover to see all
the items for sale.You can manage your sales item.You can search
for items and get notifications.
Enter keyword to
search an item.
Click to manage
your items for sale.
View the total number
of items for sale.
View all your items: for
sale, sold and archived.
31

4.6 Add and Manage File
Select “More” and “Add File” at the top of your group news feed. Write your post.You can choose a file from your
device or from your Dropbox (you need to connect your Dropbox account with Facebook). Click “Post” to add it.
You can upload all types of files ex-
cept program files (.exe) and music
files (e.g. mp3). The maximum size of
a single file is 100 MB. Dropbox files
can be shared outside of the group.
After you added a file,
group members and
you can download it or
upload a revision. For
some files like picture
and PDF, you can also
preview them. For a
revision file, you can
click “History” to view all
the versions.
Click to
upload file.
Click to
download,
upload
revision or
see the
original
post.You can click “Files” in the menu below your group cover to view and
manage all the files: upload a file, dowload a file, upload a revision and
see the original post.
32

4.7 Create and Manage Doc
Select “More” and “Create Doc” at the top of your group news feed. In the pop-up window, edit your document.You
can add a cover photo, edit the title, edit the text and add photos to your texts. Click “Publish” to publish your doc.
Add a cover photo. When
the photo is uploaded,
you can drag and move it
to reposition.
Add a title.
Write text.Click to
add a photo.
Click to
use edit tools.
Click to save the draft.
Click to publish
the doc.
Click to create doc.
Click to
preview,
view version
history or
see the
original post.
To edit doc, click
“ ” and “Edit
Document” or
open a doc and
click “ ”
in the top-right
corner.
All members of a group
can view and edit a
group doc. Only admins
can delete docs posted
by others.
You can click
“Files” in the
menu below
your group
cover to view
and manage all
the docs.
33

4.8 Create and Manage Event
Select “More” and “Create
Event” at the top of your
group news feed. In the
pop-up window, you can
edit the event:
For best results, use a 1920x1080 pixel
image (16:9 aspect ratio). When the photo is uploaded, you can drag and move it to reposition it.
- Add a photo
- Add a name
- Add a location
- Add Start and End time
- Add a description
- Add co-hosts
- Set a posting option
Event names must accurately reflect the event. Event names can’t include:
• Terms or phrases that may be abusive or violate someone’s rights.
• Improper capitalization. Event names must use grammatically correct capitalization and may not include
all capital letters, except for acronyms. The first letter of the event name must be capitalized.
• Symbols (ex: ) or unnecessary punctuation.
• Long descriptions, such as a slogan. Event names are limited to 64 characters. Long event names may
not fully appear in some places (ex: mobile phones)
®
You can enter the city to set the time zone.
Hosts and co-hosts can invite more people to an event
and edit event details. When you create an event, you’re
automatically listed as the host.
Choose if all the posts must be approved before publication.
When you finish editing, click “Save”.
34

You can view your event in your group news feed. Click “Events” in
the menu below the group cover and you can view all the events.
For an upcoming event, you can click on the event to view the
details, edit the event, invite members, cancel or delete the event.
Click “ ”.You can duplicate event, export it and export the guest
list. Click “ ” to edit the
event. To cancel or delete the
event, click “ ” and “Cancel
Event” in the bottom-left corner.
Click “Confirm”.
Click to view
past/upcoming
events and help.
Click to invite
more members.
See how many members
will go, maybe go and
are invited. Click on it to
manage the guests.
If you cancel the event, you won’t be able to edit
it, members will be notified and still be able to
post. If you delete the event, members will be
notified and everything posted to the event will
be deleted.
Write a post, add
photos/video and
create a poll here.
35

In the event page, click “ ”, you can see all
the members you have invited, the members that will go, may
go and cant’ go.You can click the button to the right side of
each guest’s name to change the participation status
(going, maybe, can’t go).You can click “ ” to remove a
member from the event.
About the Number of Members You can Invite
Events with large invite lists often get reported as spam, so Facebook limits the number of people any one person can invite to 500 invites per event. Depending on the size of
your group, you’ll either be able to invite all the members of your group or invite all your friends in the group. If you send a large number of invites that people are not
responding to, Facebook will limit the number of invites further for a short period of time.
People won’t receive a notification that they’ve been removed. They won’t get future
messages or notifications from the event, and it’ll no longer appear in their events.
Enter a guest’s name to find
the member you have invited.
36

4.9 Live Video
Select “More” and “Live Video” at the top of your group news feed. Write something about your live. Click “Next”. Click
“Allow” in the pop-up window to authorize Facebook to use your camera and microphone.
Select “More” and “Live Video” at the top
of your group news feed. Write something
about your live. Click “Next”. Click “Allow”
in the pop-up window to authorize
Facebook to use your camera and
microphone.You will see the preview of
your live video. Click “Go Live” in the
bottom-right corner to start.
Live Video
37

4.9 Live Video
After starting your live, you can see the duration.Your audience and you can write, like, pin and unpin comments.
When you want to stop your live, click “Finish”.
Live Video Live Video
Click “Done” and your live will be published in your group. Or Click
“Delete Video” to delete your live. Click here to see how to manage videos.
Tip: click to order
comments.
38

4.10 Start a Chat *
In your group, click “ ” in the
top-right corner of your group.
Then click “Send Message”.
Choose the members you want
to chat with. Click “Start Chat”.
Click “ ” to add files, add
friends to chat, change the color,
mute the conversation (you won’t
get notification), delete the
conversation or leave the
conversation.You can also block
messages or report to Facebook.
Tick the box to choose
this member.
Tick the box to select all the members.
Enter the name to
find a member.
Click to add
more people.
Click to start
a video chat.
Click to start
a voice chat.
Click the icons in this menu to
add photos, videos, stickers,
emojis, files, take a picture or
record a video with camera and
start games.
Click to send
a like.
Depending on the size of the group, you may not be able to
start a chat with everyone in it.
Anyone in the conversation can add other people, whether
those people are in the group or not. Anyone added will be
able to see all of the previous messages in the conversation.
All members of a group can chat together in group messages,
even if they’re not all friends with each other. However, only
friends can message each other individually and start a
one-on-one conversation.
When you leave a group chat, the others in the conversation
will be notified that you left and you will no longer receive
messages from the conversation. You can’t leave a one-on-
one conversation. To prevent people from starting a message
thread with you, you can unfriend or block them.You can also
report an abusive message.
39

4.11 React, Comment, Reply and Share
You can react and comment on group posts, photos,
videos, albums, files, docs, events and live.
For public groups, you can also share group posts, photos,
videos etc. outside group (ex. in your timeline, a page, via
messenger ...). For closed or secret groups, you can only
share the post with an external link
You can like and reply to comments.
Hover over your comment and click “ ” in the top-right
corner to edit and delete it. All the versions of edited
comments can be seen.
Click to see the edited history.
Click and
choose
from 6
reactions.
Click to share
the post, photo,
video ...
Write a comment. Post a
sticker to your
comment.
Attach a photo
or video to
your comment.
Click “Reply” and
write a reply.
Click to like a comment.
Click to edit
or delete the
comment.
40

4.12 Discussion Topics*
In your group, click “ ” in the top-right of a post. In the “Topics” section, click “Add to new topic” and in the pop-up
window, enter a topic name to create a topic. Then you can select in the “ ” menu one or more topics for any post.
When a topic is selected, you can see a “ ” before the topic.You can click it again to unselect the topic. Once you
have added topics to your posts, you will see all the topics you have created on the top of your group news feed. You
can edit the topic name in each topic list.
15 Posts 28 Posts 8 Posts 19 Posts 31 Posts
Click to
select or
unselect a
topic.
Click to create
a new topic.
View the topic(s) you have selected for this post.
Click on it to see all the posts related to this topic.
Click to see all the
posts in this topic.
You can also edit or
delete a topic.
41

4.13 Post View
If your group has fewer than 250 people, you can see how many members have seen your post at the bottom-right
corner of your post.You can click on it to see the list of members who have seen your post and also who haven’t.
If your group reaches 250 members or more, your group will no longer have this feature.
See how many members have seen your post.
Click on it to see who they are.
42

4.14 Search
Enter any words or phrases in the search bar
at the bottom-left corner below your group
cover to find posts in your group.
Enter any words or phrases to search.
Tips:
1. Enter a keyword or phrase to find all the posts which contain it.
2. Enter a member’s name to find all the posts he or she published
or all the posts which contain the name.
3. Enter “ ” to see all the posts in chronological order. This doesn’t
work 100% for everyone, and in bigger groups it won’t necessarily
include all posts.
*
43

5 Additional Tips and Best Practices
5.1 Privacy setting and customization
• Select the appropriate privacy setting
According to your group type and activity, you can
select from 3 privacy settings: public, closed and secret.
It is recommended to select “closed” as your group
privacy setting, to protect your group information like
news feed, members list and still make your group visi-
ble and searchable (People can find your group with the
group link or via Facebook search). Click here to learn more
about Privacy Setting. Click here to see how to change Privacy Setting.
• Customize your group
By customizing your group, you can create an
identity, increase credibility and help people understand
what it is about.You can apply 5 best practices:
1.Create a custom group url link with your group or
brand name. Click here to see how to customize group link.
2. Add a description to introduce your group: what it is
about, what the objectives are, who the members are,
what benefices members can get...You can also add
your group guideline to tell people what they can or
can’t do.You can add links to your Facebook Page,
website... Click here to see how to add/edit a description.
3. Add keywords as your group tags to help people
understand what your group is about and allow people
to find it in the keyword lists (if your group privacy
setting is “public” or “closed”). Click here to see how to add/
edit tags.
4. Select the type which best defines your group
activity to help people understand what your group is
about. Click here to see how to edit group type.
5. Upload a cover photo. As the cover photo is always
at the top of your group and is the first thing people
will see when they visit your group, you can use it to let
people know what your group is about and publish im-
portant information like for an event, a promotion or a
notification. A compelling cover can engage better your
members. Click here to see how to upload a group cover.
44

5.2 Members Management and Engagement
• Grow your group
To have an active and engaging group, you need to get
members who are interested and willing to participate.
You can apply 4 best practices to recruit members:
1. Invite people to join your group with their email
address. Click here to see how to add/invite people.
2. Encourage your current members to add new
members.
3. Add your group link to your website and email
signature to let more people discover your group.
4. Promote your group in your website, blog, social
media, forum, video, Live Video and printed materials
(ex. with a QR code) like a flyer, brochure ...
• Turn on membership approval setting
To make sure as much as possible that no spammers or
fake accounts join your group, it’s recommended to turn
on membership approval setting. So every time
before someone joins your group, an admin or a
moderator must approve it first. Click here to see how to turn
on membership approval setting.
• Check pending members’ background
To make sure as much as possible that no spammers
or fake accounts join your group, before approving any
pending members, you can check their background first.
Take a look at their personal profile, timeline, when they
joined Facebook, how many groups they have joined,
how many friends they have in your group and how
many mutual friends you have together. Click here to see
how to approve pending members.
Use member request settings (if your group has this
feature) to ask pending members questions and set
priority criteria like places, work and education to get
more information about them. Click here to see how to use
member request settings.
45

• Welcome new members
Once there are new members in your group, you can
write a post to welcome them.
As your group is still new to them, it’s time to let them
know more about it.You can ask them to introduce
themselves, so they can write their first post or
comment in your group and get known by other
members. When writing your welcome message, it’s
also a good occasion to inform all your members
about something new in your group, your organization,
your product, and service...
To make sure your new members see your welcome
message, tag them in your post so they will get notified.
Click here to see how to tag members in your post.
• React, comment and reply
When your members write a post or comment, you
should interact accordingly to engage with them. React
on their posts or comments to give your emotion and
attitude feedback. Leave a comment or reply to a
comment to give your help, opinion, idea and develop
the conversation.You can also tag other members in
your comments or replies to invite them to join the
conversation (it’s the same as tagging someone in your
post). Click here to see how to react, comment and reply. Click here to
see how to tag members in your post.
• Tag members
By tagging members in your posts, comments, photos,
videos and albums, you can increase your group
engagement.You invite your members to have a look,
react or comment and the tagged members will get
notified and know you have tagged them. Other
members can also know who the tagged members are
as there are links to their profiles.
You can tag new members to welcome them.You can
tag your friends or group influencers to ask them a
question and start a conversation.You can also tag
inactive members to invite them to participate in your
46

group activity.
When there are many comments in a post, by tagging
members you let them know you are talking to them and
they can follow the conversation.
Tagging members in photos, videos and albums is fun.
You can help members know better each other, as they
appear in the photo/video/album and their names and
photos match.
You can also encourage your members to use “tagging”
to start a conversation and build relationship with each
other.
Click here to learn more about tagging.
Click here to see how to tag members in a post.
Click here to see how to tag members in a photo.
Click here to see how to tag members in a video.
Click here to see how to tag members in an album.
• Remove and block members
When a member doesn’t belong to your group (ex. they
have quitted your club or membership program), you
can remove him or her from your group.
You can also remove inactive members after trying to
engage them (ex. tagging them, sending them
message...), for they may have stopped using Facebook
or they may have fake accounts.
Regarding the members who don’t respect the group
guideline, annoy other members or spam in the group,
you can remove and block them to ensure they won’t be
able to join your group again.
Click here to see how to remove a member.
Click here to see how to block a member.
47

5.3 Group Moderation
• Make a group guideline
To let your members know what they can and can’t do
and to make your group admins and moderators do
their jobs easier, you can make a group guideline.You
can add it to your group description, upload it in group
files, create a doc or write a post and pin it. Develop
and update it as your group grows.
Click here to see how to edit group description.
Click here to see how to upload a file.
Click here to see how to create a doc.
Click here to see how to write and edit a post.
Click here to see how to pin a post.
• Turn on post approval setting
To ensure there is no spam, undesired or irrelevant post
in your group, it’s recommended to turn on post
approval setting. So every post needs to be approved
by an admin or moderator before being published. Click
here to see how to turn on post approval setting.
• Have more than one admin and moderator
When your group is growing and becomes more active,
you should have more admins and moderators to
approve new members, posts and moderate group
comments. Click here to see how to make someone admin/modera-
tor. Click here to see how to remove someone as admin/moderator.
• Create a group for admins and moderators
You can create a group only for group admins and mod-
erators to discuss group moderation and management
issues. To protect group information, you can choose
“closed” or “secret” as privacy setting. Click here to see how
to create a group. Click here to see how to change privacy setting.
• Make a guideline and a schedule for admins and
moderators
You can make a guideline to let your admins and
moderators know what they should do and how they
can do it for moderation.
To ensure there is always an admin or moderator online,
48

5.3 Group Moderation
you can make a schedule to let them know when and
who will be on duty.
• Let your members participate in group moderation
You can write a post or add an article in your group
guideline to let your members know they are welcome
to participate in group moderation. They can report a
post, a comment or a member to group admins or
moderators.
• Read all the comments
Group comments moderation can be a difficult job,
because they don’t need to be approved to be posted.
Admins and moderators should follow and read every
conversation to see if there are spams or undesired
content in comments.
• Hide and delete Comments
Sometimes, it’s better to hide comments, when they
are off-topic content like promotion or sales pitch, links,
pictures. When a comment is hidden, only the
commenter can see it and won’t know the comment is
hidden.You can unhide it anytime.
For spam and malicious comments, you can directly
delete them.You can also remove and block the
commenter. Click here to see how to hide and delete a comment.
Click here to see how to remove and block a member.
• Use Admin Activity
You can use admin activity to see who has approved a
pending member or post. For some operations as
pending member approval, you can also undo it. Click
here to see where to find “Admin Activity”.
• Check your group regularly
To be informed of what happened in your group, you
should check your group regularly. It’s recommended to
do this every day or at least once per week.You can add
your group to your “Shortcuts” menu for an easy
access. Click here to see how to add a group to “Shortcuts”.
49

5.4 Communication and Share
• Turn on notifications
As you don’t want to miss any post in your group, you
can turn on notifications and choose to get notified for
all the posts. Click here to learn more about notifications. Click here
to see where to turn on notifications.
• Ask members to turn on notifications
As you don’t want your members to miss any post in
your group, you can ask them to turn on notifications
and choose to get notified for all the posts. Click here to
learn more about notifications. Click here to see where to turn on
notifications.
• Allow your members to post
A group is a place to discuss and share. It’s recom-
mended to allow your members to post in your group.
Click here to see how to set up posting permission.
• Pin a post
Pin the post which contains important information like
group guideline, notice... so it can stay on the top of
the news feed and each member can see it immediately,
once they visit your group.You can unpin it and pin
another post. Click here to see how to pin a post.
• Write and share
To start a conversation, you can publish a post in your
group.You can express your thoughts or opinions, tell a
story, share your experience, give advices, ask a
question...You can add photos or video to your post to
make it more appealling.
You can add a link to share useful, inspirational and
fun stuff like tips, mindsets, how-tos, cases, studies,
quotes, jokes... anything that is relevant and may
interest your members. Put some words to explain what
the content is about and why you share it.
You can add a location to set up a context for your post,
especially when it is about an event or activity.You can
also add what you are doing, how you are feeling and
emojis to humanize your post.
50

Tag members in your post (or on the photo/video) when
they are part of your story. Tag members to invite them
to read and participate in your conversation.
Click here to see how to write a post.
Click here to see how to add photos/video.
Click here to see how to add location and what you are doing/how you
are feeling.
Click here to learn more about tagging.
Click here to see how to tag members in a post.
Click here to see how to tag members in a photo.
Click here to see how to tag members in a video.
Click here to see how to tag members in an album.
• Create albums
Albums are important archives for group photos and
videos.You can create albums by event, date, photo/
video theme... so your members can find and view
easily photos and videos. Click here to see how to create an
album.
• Upload files and create docs
Files and docs are important archives for group files like
guideline, contact list, report, study, ebook ... Upload
files to build your group references and library and let
your members find and download them easily. Click here to
see how to upload files.
Like uploading files, you can also create docs. The
advantage is that your members can read it directly and
also edit it (if you allow your members to post in your
group.) It’s good for teamwork and collaboration. Click
here to see how to set up posting permission. Click here to see how to
create a doc.
• Use Poll
Group poll is an awesome tool to collect your members’
votes.You can use it to increase members’ participation
and get their feedbacks and opinions.
When creating a poll, choose a question that your group
members care about. Explain to your members why you
51

have created this poll and how you will use their
responses. Select the appropriate form: each member
can vote only for one option or multiple options.You can
let your members add new options and you may get
new ideas. Click here to see how to create a poll.
• Hold theme activity
To enrich group activity, create expectation and increase
engagement, you can hold theme activity like contest,
webinar with live video, topic discussion... If they are
regular and fixed activities, you can add them in your
group description, file or in a pinned post.
Click here to see how to create a Live Video.
Click here to see how to edit group description.
Click here to see how to pin a post.
• Create event
Events are a practical tool when you need to inform your
members about your online or offline activity, like a
webinar, workshop, meetup, party, festival ...
By sending your members an invitation, they will get
notified. This tool can help you know how many
members will, may or can’t attend, so you can plan and
prepare in advance.
You can create discussion or share information in the
event news feed before, during and after an event. All
the upcoming and past events are archived in your
group. Click here to see how to create and manage group events.
• Live Video
Live videos are a great tool to create a real-time
connection. Videos contain more information: people
can see you, the environment and hear your voice...
With live video, you can make your audience feel like
they are just by your side and you are talking to them
face in face.
You can inform your members ahead of time, so they
can be prepared to watch your live. Before starting your
live, make sure you have a strong internet connection
52

and all the devices (camera and micro) work well.
Write a catchy description to capture your members’
attention and help them understand what your
broadcast is about.
When doing live, say hello and respond to your
commenters by name. Broadcast for a longer period to
reach more members. It’s recommended to go live for at
least 10 minutes. Before you finish your live, use
closing line like “Thanks for watching!” or “I’ll be going
live again soon.”
You can use live videos for a hot topic discussion, Q&A,
interview, performance (ex. singing, playing an instru-
ment...), behind-the-scenes, demo ... Be creative and
have fun with your members. Click here to see how to go live.
• Follow up conversation
When you start or participate in a conversation, you
should follow up to keep it going. If there are questions
you can’t answer or information you don’t have, you can
come back to the conversation later. If you can’t find a
conversation, you can search keywords or names in the
search. Click here to see how to use search.
• React, comment and reply
When your members start an activity (posting, adding
photos, going live, upload a file...), you should react,
comment and reply accordingly to show your interest,
support, endorsement and to engage with them. Click
here to see how to react, comment and reply.
• Organize posts with discussion topics
If your group has discussion topics, you should use this
feature to organize your group posts. Click here to see how to
use discussion topics.
• Use search
Group search is a great tool.You can use it to find all the
posts which contain a keyword or come from a member.
You can use it for a research, a conversation follow-up...
Click here to see how to use search.
53

Note: about menu layout
For some Facebook users, you may have a different group menu layout as shown below.
But all the operations mentioned in this guide remain the same as for the older version of layout.
See the
menu here.
See the
menu here.
54

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Tips and Practices,
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FACEBOOK GROUPS
ADMIN GUIDE

Facebook Groups Admin Guide 2017

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