Slidedeck for a pitch @ Microsoft Belgium

1. Modern Workplace
User Adoption

2. • Vosselaar (now Antwerp)
• 19 years experience
• 3 kids
• Fascinated by people
Stien Gijsbrechts
Managing Partner

3. • Gent
• 16 years experience
• Musician
• Fascinated by coaching
Kenny
Managing Partner

4. ChangeLab
About

5. Part of the Cronos Group

6. Cronos365 Services

7. Our Changelab Team
Manu
Yana
Ellen
Liesbeth
Lise DriesKjell Jirka
Stien
Annelies
Charlotte

8. Our Services
Digital
transformation
And make it stick in the whole
company
Coaching
Individual or team
coaching
Project
management
Whith a focus on people

9. ChangeLab
Change @

10. Why Change Management / User Adoption?
Usage à Growth à Revenue

11. A change Process goes through 5 phases:
Our view of the Change Process
AWARENESS
DESIRE
KNOWLEDGE
ABILITY /
ACTION
REINFORCE-
MENT
CHANGE
I understand
what the
change is
about and
how it will
impact me...
I believe the
change is
important and
want to know
more ...
I know how I
can embrace
the new way
of working...
I am able to
actively
participate in
the new way
of working...
I know my
contribution
to the change
was
appreciated
and I am
rewarded for
it ...

12. Coach
Trainer
channels resistance
stimulates learning &
development
Facilitator
creates involvement
Process Innovator
eliminates blockages
Communicator
Motivator
brings meaning & clarification
celebrates successes
Organisator
brings structure
Project Manager
monitors progress
Units interests,
acquires, handles
and shares power
Change Management is a team activity
A PRIORI
EMERGENTPEOPLEORIENTED
PROCESSORIENTED

13. Our Approach
L A PE A P
Learn Envision Apply Poll

14. Our Approach*
L A PE A P
Learn Envision Apply Poll
Organisational culture &
“readiness” for change
Scope & type of the project
Timing for the change.
Set-up the change team
Stakeholder assesment & Impact
analysis (workforce analysis)
Sponsorship analysis
Risk assessment
Strengthening of the Vision
Define succes metrics
Set-up of the ambassador network
Creation of ‘marketing’ material
(name, logo, branding)
Creation of the action plan for the
change
Creation of communication plan
Creation of the trainingsplan
Creation of coaching plan
Creation feedback process
Execution of the actionplan
• Communication
• Training
• Coaching
Responding to the Feedback
Dare to ‘fail” to create “best
practices” à experimentation
Measure success
• System information
• User surveys
Communicate results and
success stories
Define new goals risks
LEAP
*Based on the Prosci ADKAR methodology

15. ChangeLab
DONE BY

16. Create Awareness
Use of different channels
Teasing invitation “to learn more”
First port of call for questions
Ensure the change ‘lives’ amongst the
stakeholders
Invitation to take part
Listen to feedback and adjust accordingly!

17. Co-Creation & engagement
Create opportunities to talk and ask
questions
Why do we do what we do?
Where are the concerns?
Which information is missing?
What can we provide to have a positive impact on the
change?

18. Inspire & Inform
Share information and be transparent about the planning
What changes are people expected to make?
Who will help them?
Clarity gives a sense of security...
What are the advantages of the
new way of working?

19. Communicate... Differently
Discussion platforms
Interviews with employees
Toolkits with “how to”
Showcase events
Digital café with Q&A
Digital info sessions
Using an ambassador network to be in touch
with the real change.

20. Engage, and stimulate dialogue!
Personal contact creates trust!
Events trigger 2-way information traffic
Together through the change
Spending time on the process created space
for the change! Informal en formal
Top-down & bottom-up

21. Making Learning Fun...
Use of work groups
Gamification
Learn by example (leadership skill training)
Make both off-line as online learning possible!
o Tutorials
o Instruction videos
o Demo’s
o Tips & Tricks
o Classroom training
o Individual coaching
o E-learning

23. SomeofourClients

24. ChangeLab
CONTACT

25. You can reach us on:
www.changelab.be
Stien:
stien@changelab.be or +32 468 23 88 11
Ellen:
ellen@changelab.be or +32 473 76 32 35