1. What were the challenges?
A disparate operation, with no
centralised management or
cost control
According to Head of Food &
Beverages Gareth Bush at WMC, the
problem which the venue faced was
that the existing EPoS technology was
disparate across all of its departments.
It did not have centralised data, a
proper stock control system, no
interval ordering for theatres and no
link to its box office solution. This lack
of control was having a detrimental
impact on WMC’s ability to
consolidate costs and realise it’s true
profit potential.
The Solution – pointOne EPoS a
company with ‘energy, ambition
and passion’
The venue embarked on a search for a
new EPoS solution that would
centralise its operation and introduce
a high level of business control. After a
rigorous selection process involving
many different vendors, WMC finally
selected a solution from pointOne.
Gareth explains, “We selected
pointOne because they offered the
solution we needed, were local, and
demonstrated an energy, ambition and
passion about our business that was
not present in the other vendors we
spoke with.”
The Results – a controlled
centralised operation that has
produced a 3% increase in
Gross Profit
The pointOne solution has made a
major impact on WMC’s ability to
control its F&B business. Gareth
explains, “The implementation of
pointOne has been a revelation. The
system has introduced a high level of
control into our business, integrating
all our food & beverage outlets into a
single process. pointOne has proved to
be highly efficient at managing our
resources, resulting in a 3% Gross
Profit increase to our bottom line. This
has delivered additional revenues for
the charity and provided a very quick
return on our investment”.
Ensuring that the venue’s hospitality delivers a great performance
“The relationship with
pointOne has been a truly
organic long-term
partnership. We are very
demanding, yet the
collaboration between the
two organisations has met
all our expectations. The
support we have received
has been fantastic.”
GARETH BUSH, HEAD OF F&B,
WALES MILLENIUM CENTRE
Opened in 2004, Wales Millennium Centre (WMC) is one of the UK’s
leading arts centres, it promotes, creates and presents the best
international, national and local work across artforms, from large scale
musical theatre to opera, drama, dance, both classical and contemporary,
to circus. To support its theatres, halls, studios and performance spaces,
that can accommodate in total over 2700 visitors the WMC has a number
of hospitality outlets that include cafés, bars and the prestigious ffresh
restaurant that serves the finest of Welsh cuisine.
APOINTONESUCCESSSTORY
SECTOR:THEATRESANDVENUES
Call: 0345 8620005 • www.pointone.co.uk • Email: info@pointone.co.uk

2. The key benefits that pointOne
delivered are as follows:
• Real time multi-department Stock Control solution
• Interval Ordering Solution
• Fast EPoS to deal with peak time traffic
• Integration with Great Plains / MS Dynamics for
streamlined sales and stock reporting into WMC
central accounting package
• Handhelds with built-in interval ordering feature to
enable WMC team to upsell and increase revenues
• Integration with Tessitura WMC box office ticketing
system – allowing integration for loyalty and
promotions, online restaurant reservations and
deposit handling. pointOne queries the Tessitura DB
to verify that the visitor is eligible to receive
discounts and promotions.
Summary
Gareth sums up the relationship with pointOne so far:
“The relationship with pointOne has been a truly
organic long-term partnership. We operate on a values
based system of improvement, inspiration and
performance and pointOne fit this model perfectly. We
are very demanding, yet the collaboration between
the two organisations has met all our expectations.
The support we have received has been fantastic.”
APOINTONESUCCESSSTORY
SECTOR:THEATRESANDVENUES
About pointOne
pointOne is an award winning supplier of easy to use, flexible and innovative EPoS tills designed
specifically for the hospitality industry. With over 900 installations, pointOne is suitable for use in
restaurants, bars, cafes, pubs, clubs, colleges and more.
pointOne's fast touchscreen tills are designed to meet the everyday challenges of the hospitality industry,
and can help increase profits and reduce costs with its Stock Control, Head Office and Loyalty modules.
To find out how pointOne’s award winning EPoS solutions can help your hospitality
business call: 0345 8620005 or email: info@pointone.co.uk
www.pointone.co.uk