Resume

1. STEVEN E. GOODKIN
20 Fern Drive  Jericho, NY 11753  (516) 297-8805  stevengoodkin@gmail.com
SENIOR TECHNOLOGY TRAINER
LEGAL • FINANCE
PROJECT MANAGEMENT | INSTRUCTOR | CURRICULUM DEVELOPER
High-energy Senior Trainer with 17+ years’experience in training,projectmanagement, curriculum
development and end user support. Versatileand passionatetechnologistwho excels at deliveringlearning
and communication solutions thatreflect the needs of the business,the technology and the people usingit.
Detailed understandingof the Legal Industry and the software and procedural solutions to supportthe
practice.
 Thrives on Project Management opportunities
 Adept communicator who tailors learningand delivery to address diverseuser needs and skills
 Expert at training technical information in a non-technical way
 Creative and innovativelearningdeveloper who engages end-users with immediate attention -
getting impactand practical knowledge
SKILLS
 CurriculumDesign and Implementation  High-touch customer service
 Learning Needs Assessments
 Training management
 Adult Learning Principles
 Vendor management
APPLICATIONS
 MicrosoftOffice
(Word, Excel, PowerPoint, Outlook)
 Nuance PDF Professional
 Best Authority
 SharePoint  Literia Innova Numbering Suite
 Cisco Phone Systems  DocXTools
 Camtasia  Document Management Systems/Interwoven 8.5
 Photoshop  HEAT
 HTML/Web Design Fundamentals  DTE Daynotes
WORK HISTORY:
Independent Technology Trainer
New York, NY; 7/15-Present
 Trainer / Instructor
 Serving all Legal and Financial institutions.
 CurriculumDevelopment
 ClassroomTraining
 Virtual Training
 Desk-sideTraining
 Documentation
 eLearning
 On-boarding
 Help Desk Supervisor
 Clients: Arnold and Porter; Hogan Lovells;TTS WorldwideLLC

2. Senior Technology Trainer
Patterson Belknap Webb & Tyler, New York, NY; 2/05-6/15
Daily Functions:
 Delivered Classroom, one-on-one, desk-side,and virtual Training to end-users firm-wide
 Sole Trainer for entire Firm (Longest tenure)
 Project Manager for all new Applications
 Help Desk Manager
 Provided escalated Tier III/IVsupportto the Helpdesk and Word Processing ensuringeffective and
timely resolution of technical issues,and deliveringhigh-level customer serviceto the end-users
 Assessed trainingneeds and made recommendations for new software applicationsor modules
 Administered Learning Management Systems
 Increased weekly documentation readership by 90%
 Created tests and surveys to analyzeprogram, develop FAQ’s and modify programs based on data
 Vendor Management
Technology Trainer
Kaplan Educational Centers (Perfect Access Speer), New York, New York; 4/99–2/05
 Help Desk and Instructor of computer trainingcourses to Financial and Legal institutions
 Clients: Blank,Rome, Comisky, & McCauley; Cravath,Swaine, & Moore; CreditSuisse|FirstBoston;
Cummings & Lockwood; Donaldson,Lufkin,& Jenrette; Garfunkel,Wild & Travis;Hogan Lovells;
Kenyon & Kenyon; Pfizer; Post & Schell;Proskauer Rose; Reed Smith; Simpson Thacher & Bartlett;
Skadden, Arps, Slate, & Meagher; Weil,Gotshal,& Manges; White & Case; Willkie,Farr &
Gallagher;Winston & Strawn.
Technology Trainer
New Horizons Computer Training Center, New York, New York, 03/98–04/99
 Help Desk and Instructor of computer trainingcourses to public and privatesectors
 MicrosoftOffice’97
 Web Design Supervisor
PREVIOUS EXPERIENCE
Director of Marketing, The Riese Organization, New York, New York, 06/97–03/98
Director of Marketing, Central Parking Systems / Square Parking , New York, New York, 04/96–05/97
General Manager, Riteway Airport Parking, Newark, New Jersey, 11/92–04/96
Account Executive, National Communications Association, Inc. (NCA), New York, New York, 09/91–11/92
EDUCATION:
B.B.A. in Marketing, Hofstra University,Hempstead, New York 1991