Getting to Know the Community


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#GTKTC: A community-led guide to Salesforce community resources, a Dreamforce 2012 session

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Getting to Know the Community

  1. 1. Getting to Know the Community#GTKTC: A community-led guide to Salesforcecommunity resources
  2. 2. Bryan BoroughfSilicon Valley User Group Leader | Salesforce MVP@BryanBoroughf
  3. 3. Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward- looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements.
  4. 4. All about the Salesforce MVP Program This program recognizes exceptional individuals within the Salesforce community for their leadership, knowledge, and ongoing contributions. These individuals represent the spirit of the community and what it is all about!  Accessibility  Expertise  Responsive  Leadership  Advocacy 
  5. 5. Community Matters
  6. 6. Let’s #GTKTC!• Learn something new? Share it! • Use the #GTKTC hashtag when posting• Session resources shared to Chatter • Miss something? No Worries! • We’ll post all content to the session group, our own profiles, and Twitter• Lots of #Community leaders in this session• Participation = #AWESOME
  7. 7. Community Matters• Community Etiquette [mostly common courtesy] • Be….Authentic, Civil, Kind, Transparent, REAL Tip: Automation • Speak for yourself [follow corporate guidelines] = Good (but robots • Share & GIVE aren’t social). • Play to your strengths • R-E-S-P-E-C-T
  8. 8. Matt BrownSalesforce MVP@mattybme
  9. 9. It All Starts With Success.
  10. 10. It All Starts With Success• Learning Center • Answers • New Release & Feature • Rockstars at the ready Training • Don’t have to go it alone • Best Practices • Thousands of answers! • Tip Sheets
  11. 11. Who Owes Me a BEER?
  12. 12. It All Starts With Success• Ideas • Salesforce Blogs • You Ask for It, You • Company (May) Get It! • Product • Monitored By Salesforce • Strategy [#T3C] • Community • Your Votes Count • Developer • See “Coming Soon” & Delivered Ideas via @DanDarcy & @KendallSF
  13. 13. What About Facebook? And Twitter?• Facebook [] • Features, Tips by Cloud / Product • News, Events, Feedback• Twitter [] • • Community Hashtags: • #askforce • #df12 • #GTKTC
  14. 14. About #askforce Over 1,100 Posts in 30 days world-wide
  15. 15. And Let’s Not Forget
  16. 16. Jennifer PhillipsOrlando User Group Leader | Salesforce MVP@CRMjen
  17. 17. • 120+ User Groups • >32K Active Members • 300+ Meetings • For Community, by WE. Community • Users, Administrators, Developers, Non-Profits, Dreamers#askforce • Cost = ZERO! (#Like)
  18. 18. Salesforce User Groups: What’s In It For YOU?• Great way to: • Connect with other users • Hone your chops • Stay ‘In The Know’ • Meet your new employee • Land your next gig • Ask about the feature or tactic you’re dying to use
  19. 19. #GTKTC
  20. 20. Salesforce User Groups: Get Creative!• Dreamforce to YOU – Florida ( • Annual State-Wide User Group Meeting • Full day of content, community • Surveys build the sessions • Orlando, Tampa, Jacksonville, Miami• Guest #RockStar Community speakers• Winning Moments: Tickets to #DF12!• For YOU, by YOU = YOUR vision.
  21. 21. Salesforce User Groups: Give Back!• Annual #GivesBack Project • For the NP Community • By the UG Community • Build User Group skills • Use forces for GOOD.• For YOU, by YOU = YOUR vision.
  22. 22. Connect. Collaborate. Grow.
  23. 23. Tal FrankfurtUser Group Leader / Salesforce MVP@cloud4good
  24. 24. Community Matters
  25. 25. Salesforce = IDEALQualified nonprofits get Product Donation•1% Time • 10 donated licenses of•1% Equity Salesforce Enterprise Edition•1% Product • Full access to AppExchange • 2 configuration & 5 developer sandboxes • Deep discounts on other Salesforce products
  26. 26. Over 15,000 Nonprofit Customers
  27. 27. Demand for Skilled Volunteering = UNMET NONeed 79% of nonprofits Need skilled volunteers have an unmet (but don’t have enough help) demand for ENOUGH skilled skilled volunteers volunteers
  28. 28. The Nonprofit Starter Pack (NPSP)Strengths Weaknesses • Works out of the box • Not fully configurable • Addresses NP processes • Managed packages are • Remotely updated opaque • Easily uninstalled • Managed packages can’t be modified • Github* • Github*
  29. 29. Bring Good Karma.
  30. 30. Help YourselfNP Help & Training NP User Groups Resources for Developers Salesforce Foundation You Tube Google Groups NP Salesforce Success Answers
  31. 31. Talk to the Pros Nonprofit Service Providers on AppExchange Nonprofit APPS on AppExchange
  32. 32. #GTKTC. Get. Give. Grow.
  33. 33. Bryan Boroughf Matt Brown Jennifer Phillips Tal FrankfurtUser Group Leader Salesforce MVP User Group Leader User Group Leader Salesforce MVP @mattybme Salesforce MVP Salesforce MVP @BryanBoroughf @CRMjen @cloud4good #GTKTC