1. P B Sreenath
UG-4, Tower C, WZ-509A, Palam Village, New Delhi-110045
Mobile: +91-9711217995
Email: pbsreenath@outlook.com
OBJECTIVE
My objective is to expand leadership responsibilities, improve organizational ability to
exceed corporate goals, and help honour all long-term commitments made to customers,
stockholders, employees and the communities in which we live. Also, to seek to work in
an environment that will challenge me further; while allowing me to contribute to the
continued growth and success of the organization.
SUMMARY
I have a total of 8 years’ experience with 20+ months in people management. Also, spend an
Integral part of my career in Operations with a proven track record of process management &
ongoing operations lead in the both HR Outsourcing & services industry. Managed a team of 8
benefit specialists, supporting over 65,000+ employees based client, across multiple domestic
locations (Noida, Gurgaon, Chennai) and internationally at Lincolnshire (Illinois, US).
Travelled to Chennai in May 2012 for training/mentoring the first wave of Chennai transition
project analysts and then again in August 2014 for further transition. Also travelled to
Lincolnshire (Illinois, USA) for a month for transition and the B1 Visa is valid till 2024.
Experiences include conducting quality audits, implementing strategic measures, resulting in
continuous improvement in quality standards. Able to drive business results, lead people,
effectively work with teams, take initiative and adapt to change with ease. Demonstrated
accomplishments in:
• Process Documentation • Process Improvement
• Client Relationship Development • Associate Development
• Issue Resolution • Team Leadership
PROFESSIONAL EXPERIENCE
AON Hewitt: May 2011 to present
Aon Hewitt (formerly known as Hewitt Associates) is an American provider of Human
Capital and Management Consulting services. It is a global outsourcing and consulting firm
delivering a complete range of human capital management services to companies including: HR
and Benefits Outsourcing, HR Strategy and Technology, Health Care, Organizational Change,
Retirement and Financial Management, and Talent and Reward Strategies. The company was
founded in 1940 and ceased to exist as an independent entity at the completion of its purchase
by Aon in October 2010. Hewitt's operations were merged at that time with some elements of
Aon's consulting arm to become a new subsidiary of the Aon Group called Aon Hewitt.

2. Health & Welfare – Benefits Operation Manager October 2015- Present
Responsible for all aspects of Health and Welfare benefits, including strategy, design,
implementation/communication and delivery.
• Administer benefit programs including medical, dental, vision, life, FSA, pension,
disability and COBRA for active and retired employees.
• Coordinate the operation of benefits with internal and external business partners
including IT, payroll, finance, vendors and consultants.
• Manage relationships and the exchange of information with insurance carriers and
external brokers and consultants for, claim and utilization data, enrollment information
and renewals.
• Completed the first error-free Open Enrolment in years. All benefits were setup correctly
and the enrollments loaded correctly, resulting in no system errors. This was assigned as
my top priority for the year, and it was achieved on schedule.
• Successfully discontinued all retiree healthcare benefits, while still providing the retirees
an option on where to find coverage for themselves and their dependents.
Health & Welfare – India Operation Manager October 2013- September 2015
• Administering all active & retiree benefits of an employee offered by the employer &
Leading a team of Experienced Benefits administrators, Benefits administrators, Delivery
specialists, team members and ongoing processing units
• Spearheaded implementation/conversion of the HR platform from People Soft to Workday
which involved in transition of various file interfaces like HR, Payroll etc.,
• Coordinated with the client, stakeholders, vendors, implementation & technology teams,
shared services, project team and any direct/indirect parties involved in the project leading to
a successful transition.
• Identified and resolved complex issues with strong emphasis to associated patterns, trends,
and root cause analysis.
• Conducted virtual training for successful transition of operations to Chennai, expediting
processing functions and improving productivity. Travelled to Chennai & Lincolnshire
(Illinois, USA) in August & October respectively for transition and client meetings.
• Owning projects like Retirement, Active Payroll, DBP, participant Inquiries &
communication.
• Transitioned projects from onshore to offshore locations for a client called 3M Company.
• Conducted frequent audit and attestations for High Risk Process controls like Imputed
Income, COBRA and other high critical processes. Also ensured smooth review of
monitoring queries through quarterly attestation.
Experienced Benefits Operations Administrator (EBOA) October 2012-September 2013
In October 2012, I was promoted as an experienced BOA and started working on transitioning
daily ongoing work to Chennai associates. Also travelled to Chennai in May 2013 to meet
everyone face to face and provided training to colleagues from H&W on domain specific
processes and some general sessions for DB & DC.
• Led a team of Benefits administrators, team members and ongoing processing units to
support multiple projects and ensured there was no impact to client deliverables.
• Identified process development opportunities and created standard operating procedures
(SOPs).

3. • Supported multiple cost savings initiatives by submitting and implementing process
improvement idea
• Training OCP (Benefit centre) and transitioning tasks to them. Giving Feedback to the OCP
Managers.
• Catering to Client needs and Requirement and keeping end-to-end interaction with the client
• Identified and implemented idea for improving the domain specific offer and methodologies.
• Audited the Health Savings accounts of around 2300 employees to find out contribution
mismatches between the Plan administrator, Payroll Vendor and the Bank account
administrator single-handedly and communicated with all the stakeholders involved to
establish a process to reconcile the dollar amounts (approximately $100,000) within a week
of completion of the audit. Communicated audit results to the Client with process
improvement strategies to streamline the same ongoing.
Benefits Operations Administrator (BOA) May 2011- September 2012
I joined AON Hewitt as a Benefits analyst in Health & Welfare service. The key responsibilities
were:
• Generating, Reviewing and processing several kinds of reports on excel
• Working on the HR feed coming from the client from time to time.
• Working and processing on monthly payroll activities.
• Job involves working on HR Databases and several System interfaces.
• Running Batch Jobs for the Data and Testing.
• Coordinated communication between customer care (CSA) and processing assistants (BPO),
effectively facilitating issue resolution within client service level agreements (SLA).
• Resolved escalated grievances and queries from clients on a daily basis during the pilot and
production phases of projects utilizing plan provisions.
• Educated and trained team members and ongoing processing units while serving as a subject
matter expert for the area of work.
CONVERGYS INDIA SERVICES PVT LTD September 2007 to April 2011
Joined as Customer Care Officer & rose to the position of Senior Customer Care Officer within 6
months & as senior CCO specialist in 2 years and also assisted Team Leader’s in Team Handling.
JOB PROFILE
Was in Orange U.K (telecommunications) Pay Monthly Operations and handled in-bound
customer calls and provided resolutions for their queries.
• Resolution of customer’s queries in accordance to Ofcom regulations.
• Worked with the zero-tolerance team.
• Provide support to Operation Teams and assisting Team Leader in handling team of 20
associates, monitoring their cases and giving them regular Coaching - feedback to ensure
they meet Quality Scores, Compliance & Targets.
• Consistently met Quality Parameters with 100 % Quality.
• Part of “Nesting Support” team which trained and coached new joiners.

4. ***********************************************************************
ACHIEVMENTS
• Received Benefits Wizard & In promptu recognition awards several times.
• Presented with Gold award for successive two years in 2013 & 2014 for handling
multiple projects, managing successful Annual Enrolment project 2014 & driving in
Continuous Improvement (CI) processes across multiple projects.
• Presented with the Premier Team award in 2015 when the client signed in the
Enthusiastic Client Certificate (ECC) after a successful Annual Enrolment project.
• Extra Effort Award” for improvement in quality, digitization of process.
• Special Award for Chennai transition project from VP of Benefits Administration.
• Awarded ACE (award for Convergys excellence) for the performance in Convergys.
• Awarded best performer of the quarter in Q2 2008, Q4 2009 and Q3 2010 for “Orange
PayM” Operations process in Convergys.
TECHNICAL PROFICIENCIES
• MICROSOFT OFFICE: Proficiency in Microsoft Outlook/Excel/Word/ Power point. I
work on large chunks of data during audits and generate client friendly reports and
presentations.
• DATABASES: MAINFRAME DB2. I work with large datasets which involves
exporting/importing the files to from Excel/Mainframe, comparing the datasets in Mainframe,
creating new datasets, copying/modifying the datasets to analyze and interpret results.
• OTHER TOOLS:
MICROSOFT ADVANCED TABLE EDITOR (ATE): A visual basic tool used to derive
data stored in Mainframe tables. I use this tool to derive data based on the client needs by
browsing, analyzing & joining multiple tables.
HRO WORKBENCH: I use this tool to submit SQL queries and extract test participants
for Internal Client Acceptance testing (ICAT) and External Client Acceptance testing
(ECAT).
COGNOS: I generate reports to analyze the trends and work on the root cause analysis
(RCA) of the closed/pending workflows.
SMART FILE: I create copy, modify, sort, filter and compare large datasets to find the
unique information through this tool.
TRAININGS ATTENDED
Lead to Inspire programs, Inspiring Aon Managers (IAM) Workshop I, Inspiring Aon Managers
(IAM) Workshop II ,Business Communication Skills, Problem Solving & Decision Making,
Managing Colleague Issues (MCI) training, Aon Talent Operating Model (ATOM) Workshop,
Consulting Skills, Anti-Sexual Harassment (ASH) Policy, Process Mapping & Documentation,
Managing Projects, Managing Conflicts, Business Ethics.
EDUCATION
• Post-Graduation in Masters in Business Administration (MBA, Operations) from Sikkim
Manipal University (Distance Learning) in progress.

5. • Graduate, Bachelors in Arts (History Hons) with 55% From Sri Venkateswara
College, Delhi University (2004-2007.
• Passed out class 12th
with 78% in Humanities (2002-2004) From Kerala School,
Canning Road, New Delhi-110001
• Passed out class 10th in 2001-02 from Kerala School, Canning Road, New Delhi-
110001 with 67% marks and distinction in 4 subjects.
PERSONAL INFORMATION
Date of Birth: 22nd
March 1986
Father Name: Mr. P Balachandran Pillai
Marital Status: Married
Nationality: Indian
Date: -
Place: - P B Sreenath

6. • Graduate, Bachelors in Arts (History Hons) with 55% From Sri Venkateswara
College, Delhi University (2004-2007.
• Passed out class 12th
with 78% in Humanities (2002-2004) From Kerala School,
Canning Road, New Delhi-110001
• Passed out class 10th in 2001-02 from Kerala School, Canning Road, New Delhi-
110001 with 67% marks and distinction in 4 subjects.
PERSONAL INFORMATION
Date of Birth: 22nd
March 1986
Father Name: Mr. P Balachandran Pillai
Marital Status: Married
Nationality: Indian
Date: -
Place: - P B Sreenath