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Splunk Webinar: IT Operations Demo für Troubleshooting & Dashboarding

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Georg Knon
Georg Knon

Webinar: IT Operations Demo für Troubleshooting & Dashboarding

Technology
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Copyright   ©  2015  Splunk,   Inc. Splunk for  IT  Operations Troubleshooting Juergen  Magiera     ITOA  EMEA     Splunk
Safe  Harbor  Statement During thecourseof this presentation, we may makeforward looking statementsregarding future events or the expected performance of the company. We caution you that such statements reflect our current expectationsand estimatesbased onfactors currently known to us and thatactual eventsor resultscould differ materially. For importantfactors that may cause actualresults to differ from those contained in our forward-­‐looking statements, please review our filings with the SEC. The forward-­‐looking statements made in this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, this presentation may not contain current or accurate information. We do not assume any obligation to update any forward looking statements we may make. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionality described or to include any such feature or functionality in a future release.
Company  (NASDAQ:  SPLK) Founded  2004,  first  software  release  in  2006 HQ:  San  Francisco  /  Regional  HQ:  London,  Hong  Kong Over  2,000  employees,  based  in  12  countries Business  Model  /  Products Free  download  to  massive  scale Splunk  Enterprise,  Splunk  Cloud,  Splunk  Light Hunk:  Splunk  Analytics  for  Hadoop 10,000+  Customers Customers  in  100  countries 80+  of  the  Fortune  100 Largest  license:  Over  1000  Terabytes  per  day 3
…  Plaguing  IT  Operations SERVERS STORAGE NETWORKING VITUALIZATION INFRASTRUCTURE APPLICATIONS PACKAGED   APPLICATIONS CUSTOM   APPLICATIONS Identity VPN IP  Phone HR Email Finance App  Svr DB Web  Svr SaaS/PaaS IaaS Complex,  silo-­‐based  technologies Disconnected  and  outdated  point  solutions   Reactive  brute-­‐force  problem  resolution Over  80%  of  time  on  maintaining  not  innovating
5 Server s Networks GPS   Locati on Packaged   Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web   Servic es Online   Servic es Securit y Transactio ns Databas es Network s Databas es Network s Databas es Transactio ns OPERATIONAL  VISIBILITY  TOOL
6 Server s Networks GPS   Locati on Packaged   Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web   Servic es Online   Servic es Securit y Transactio ns Databas es Network s Databas es Network s Databas es Transactio ns OPERATIONAL  VISIBILITY  TOOL WAR  ROOM
What  Industry  wants  to  do  about  it   7 Efficient  use  of  people   resources  -­‐ lean Reduce  tool  complexity   and  costs Become  more  proactive Reduce  negative  business   impact Desired  approach One  platform  and  fewer  tool   admins  for  monitoring,   troubleshooting,  and  operational   visibility Required  Capabilities Instantly  analyze  and  correlate   raw  data,  machine  learning Accurate  indication  of  root  causes   to  reduce  escalations  and   eliminate  War  Rooms Visibility  across  all  functional   areas  shared  by  everyone
The  Splunk Approach 8 Server s Networks GPS   Locati on Packaged   Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web   Servic es Online   Servic es Securit y ROOT CAUSES
Industry  Leading  Platform  for  Machine  Data Any  Machine  Data Online   Services Web   Services Servers Security GPS   Location Storage Desktops Networks Packaged   Applications Custom ApplicationsMessaging Telecoms Online   Shopping   Cart Web   Clickstreams Databases Energy   Meters Call  Detail   Records Smartphones   and  Devices RFID Datacenter Private   Cloud Public   Cloud Enterprise   Scalability Search  and   Investigation Proactive   Monitoring Operational   Visibility Real-­‐time   Business   Insights Operational  Intelligence
Industry  Leading  Platform  for  Machine  Data Any  Machine  Data Online   Services Web   Services Servers Security GPS   Location Storage Desktops Networks Packaged   Applications Custom ApplicationsMessaging Telecoms Online   Shopping   Cart Web   Clickstreams Databases Energy   Meters Call  Detail   Records Smartphones   and  Devices RFID Datacenter Private   Cloud Public   Cloud Enterprise   Scalability Search  and   Investigation Proactive   Monitoring Operational   Visibility Real-­‐time   Business   Insights Operational  Intelligence Any  amount,  any  location,  any  source Schema-­‐ on-­‐the-­‐fly Universal   indexing No   back-­‐end   RDBMS No  need   to  filter   data
Turn  Data  into   Operational   Intelligence
Turning  Machine  Data  Into  Operational  Intelligence Reactive Search and Investigate Proactive Monitoring and  Alerting Operational Visibility Proactive Real-­‐time   Business   Insight 12
Operational  Intelligence  1-­‐Troubleshooting Find  and  fix  problems  faster 13 Reduce   MTTR Improve  End  User   Experience Reduce  Costs Greater  IT   productivity
Operational  Intelligence  1-­‐ Troubleshooting Find  and  fix  problems  faster 14 Reduced   MTTR Improve  End  User   Experience Reduce  Costs Greater  IT   productivity No  more  grepping through  logs End-­‐to-­‐end  correlation
Operational  Intelligence  2-­‐ Monitoring Find  and  fix  problem  before  it  becomes  a  problem Increased  uptime Trends  in  real  time   and  Historical  Data Powerful   Visualizations Alerting  and   notifications
Splunk  Differentiators 16 Capture,  retain,  correlate  and  analyze  ALL  data Reduced   MTTR From  proactive  monitoring   to  correlation  and  operational  analytics   Improved  user   experience Index  data  once  for  multiple  uses:  capacity  planning,   help  desk  support,   security,  troubleshooting,   audit,  SLA  reporting,   change  tracking Reduced   costs Scale  to  handle  the  largest,  most  complex  datacenters Greater   productivity Universal  Machine  Data  Platform Fast  Time-­‐to-­‐value Scales  from  Desktop  to  Enterprise Real-­‐time  Architecture
How  would  customer  solve  the  challenges? Required  Capabilities Reduced  sprawl  and  complexity:    One  platform  that  consumes  data  in   real-­‐time  from  any  source  and  transforms  it  into  information,   knowledge,  and  ultimately  wisdom Agile  and  flexible:    Ability  to  quickly  define  any  metric,  correlate  across   any  data  source,  and  present  information  in  real-­‐time Scalable  and  optimized:  One  technology  that  scales  to  any  sized   environment  with  as  little  infrastructure  as  possible Raw  data  history:  Access  to  long-­‐term  historical  raw  data  for  machine   learning  and  capacity  optimization 17
Why  Enterprises  Use  Splunk  for  IT  Operations Increased  Uptime to  99.9%   Availability   Reduced  MTTR from  2-­‐3  days  to   few  minutes Improved  Margins by  protecting   millions  in   ad-­‐revenue Consolidated  Tools by  retiring  27  monitoring   solutions Optimized  Capacity by  saving  $500K  in   SW,  HW  &  licenses Drives  Innovation with  usage  analytics  on   product   features
Demo
Copyright   ©  2015  Splunk,   Inc. Splunk  IT  Service   Intelligence
Splunk  IT  Service  Intelligence 21 Data  Driven • All  IT  Data  -­‐ events,  metrics,  and  logs Service-­‐awareness • Provides  actionable  insights  into  high  visibility  services • Personal  contextual  visualizations • Mitigate  problems  before  they  impact  customers. Powerful  Platform • Fast  correlation  across  services  &  KPIs   • Deploys  Quickly • Scalable,  flexible  and  fast  time-­‐to-­‐value • Scalable  Universal  Platform  (any  point  in  time)
IT Service Intelligence Data-­‐driven  insights   for  root  cause  isolation  and     improved  service  awareness with  a  marketing  catchphrase that  is  really  long
IT  Service  Intelligence  – Core  Concepts Service Requests Responses Web Technical  Services Packet  Network Hypervisor  and  Hosts RBMDBs Storage  Tier API  Services Web  Services Web KPI:  Number  of  requests KPI:  Error  rate KPI:  Average  response  time KPI:  Servicer  CPU  load KPI:  Server  network  I/F  errors KPIs KPIs  and  Health   scores  constitute  the   means  by  which   Services  are   monitored. Health  Score
Achieve  Service  Visibility  Faster Service  Analyzer High-­‐level  view  of  services  and  composite  health  scores Glass  Tables Personalized  visualizations  of  your  services Deep  Dives Organized  view  of  performance  indicators  across  silos Multi  KPI  Alerts Correlation  rules  to  generate  notable  events Notable  Events Easy-­‐to-­‐understand  report  on  results  of  correlation  searches Anomaly  Detection  and  Adaptive  Thresholds   Machine  learning  to  baseline  normal  operations  and   identify  anomalous  behavior 24
Demo
Wrap  up
Troubleshooting Continuous Deployment Application Management Service Monitoring Splunk Is  the  Backbone  of  Modern  IT Platform  for  Machine  Data
AVAILABLE  NOW!   Try  it: SPLUNK.COM Free  for  60  days
Questions
Thank  you

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Splunk Webinar: IT Operations Demo für Troubleshooting & Dashboarding

  • 1. Copyright   ©  2015  Splunk,   Inc. Splunk for  IT  Operations Troubleshooting Juergen  Magiera     ITOA  EMEA     Splunk
  • 2. Safe  Harbor  Statement During thecourseof this presentation, we may makeforward looking statementsregarding future events or the expected performance of the company. We caution you that such statements reflect our current expectationsand estimatesbased onfactors currently known to us and thatactual eventsor resultscould differ materially. For importantfactors that may cause actualresults to differ from those contained in our forward-­‐looking statements, please review our filings with the SEC. The forward-­‐looking statements made in this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, this presentation may not contain current or accurate information. We do not assume any obligation to update any forward looking statements we may make. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionality described or to include any such feature or functionality in a future release.
  • 3. Company  (NASDAQ:  SPLK) Founded  2004,  first  software  release  in  2006 HQ:  San  Francisco  /  Regional  HQ:  London,  Hong  Kong Over  2,000  employees,  based  in  12  countries Business  Model  /  Products Free  download  to  massive  scale Splunk  Enterprise,  Splunk  Cloud,  Splunk  Light Hunk:  Splunk  Analytics  for  Hadoop 10,000+  Customers Customers  in  100  countries 80+  of  the  Fortune  100 Largest  license:  Over  1000  Terabytes  per  day 3
  • 4. …  Plaguing  IT  Operations SERVERS STORAGE NETWORKING VITUALIZATION INFRASTRUCTURE APPLICATIONS PACKAGED   APPLICATIONS CUSTOM   APPLICATIONS Identity VPN IP  Phone HR Email Finance App  Svr DB Web  Svr SaaS/PaaS IaaS Complex,  silo-­‐based  technologies Disconnected  and  outdated  point  solutions   Reactive  brute-­‐force  problem  resolution Over  80%  of  time  on  maintaining  not  innovating
  • 5. 5 Server s Networks GPS   Locati on Packaged   Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web   Servic es Online   Servic es Securit y Transactio ns Databas es Network s Databas es Network s Databas es Transactio ns OPERATIONAL  VISIBILITY  TOOL
  • 6. 6 Server s Networks GPS   Locati on Packaged   Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web   Servic es Online   Servic es Securit y Transactio ns Databas es Network s Databas es Network s Databas es Transactio ns OPERATIONAL  VISIBILITY  TOOL WAR  ROOM
  • 7. What  Industry  wants  to  do  about  it   7 Efficient  use  of  people   resources  -­‐ lean Reduce  tool  complexity   and  costs Become  more  proactive Reduce  negative  business   impact Desired  approach One  platform  and  fewer  tool   admins  for  monitoring,   troubleshooting,  and  operational   visibility Required  Capabilities Instantly  analyze  and  correlate   raw  data,  machine  learning Accurate  indication  of  root  causes   to  reduce  escalations  and   eliminate  War  Rooms Visibility  across  all  functional   areas  shared  by  everyone
  • 8. The  Splunk Approach 8 Server s Networks GPS   Locati on Packaged   Applicatio ns Custom Applicatio ns Desktops Storag e Databases Web   Servic es Online   Servic es Securit y ROOT CAUSES
  • 9. Industry  Leading  Platform  for  Machine  Data Any  Machine  Data Online   Services Web   Services Servers Security GPS   Location Storage Desktops Networks Packaged   Applications Custom ApplicationsMessaging Telecoms Online   Shopping   Cart Web   Clickstreams Databases Energy   Meters Call  Detail   Records Smartphones   and  Devices RFID Datacenter Private   Cloud Public   Cloud Enterprise   Scalability Search  and   Investigation Proactive   Monitoring Operational   Visibility Real-­‐time   Business   Insights Operational  Intelligence
  • 10. Industry  Leading  Platform  for  Machine  Data Any  Machine  Data Online   Services Web   Services Servers Security GPS   Location Storage Desktops Networks Packaged   Applications Custom ApplicationsMessaging Telecoms Online   Shopping   Cart Web   Clickstreams Databases Energy   Meters Call  Detail   Records Smartphones   and  Devices RFID Datacenter Private   Cloud Public   Cloud Enterprise   Scalability Search  and   Investigation Proactive   Monitoring Operational   Visibility Real-­‐time   Business   Insights Operational  Intelligence Any  amount,  any  location,  any  source Schema-­‐ on-­‐the-­‐fly Universal   indexing No   back-­‐end   RDBMS No  need   to  filter   data
  • 11. Turn  Data  into   Operational   Intelligence
  • 12. Turning  Machine  Data  Into  Operational  Intelligence Reactive Search and Investigate Proactive Monitoring and  Alerting Operational Visibility Proactive Real-­‐time   Business   Insight 12
  • 13. Operational  Intelligence  1-­‐Troubleshooting Find  and  fix  problems  faster 13 Reduce   MTTR Improve  End  User   Experience Reduce  Costs Greater  IT   productivity
  • 14. Operational  Intelligence  1-­‐ Troubleshooting Find  and  fix  problems  faster 14 Reduced   MTTR Improve  End  User   Experience Reduce  Costs Greater  IT   productivity No  more  grepping through  logs End-­‐to-­‐end  correlation
  • 15. Operational  Intelligence  2-­‐ Monitoring Find  and  fix  problem  before  it  becomes  a  problem Increased  uptime Trends  in  real  time   and  Historical  Data Powerful   Visualizations Alerting  and   notifications
  • 16. Splunk  Differentiators 16 Capture,  retain,  correlate  and  analyze  ALL  data Reduced   MTTR From  proactive  monitoring   to  correlation  and  operational  analytics   Improved  user   experience Index  data  once  for  multiple  uses:  capacity  planning,   help  desk  support,   security,  troubleshooting,   audit,  SLA  reporting,   change  tracking Reduced   costs Scale  to  handle  the  largest,  most  complex  datacenters Greater   productivity Universal  Machine  Data  Platform Fast  Time-­‐to-­‐value Scales  from  Desktop  to  Enterprise Real-­‐time  Architecture
  • 17. How  would  customer  solve  the  challenges? Required  Capabilities Reduced  sprawl  and  complexity:    One  platform  that  consumes  data  in   real-­‐time  from  any  source  and  transforms  it  into  information,   knowledge,  and  ultimately  wisdom Agile  and  flexible:    Ability  to  quickly  define  any  metric,  correlate  across   any  data  source,  and  present  information  in  real-­‐time Scalable  and  optimized:  One  technology  that  scales  to  any  sized   environment  with  as  little  infrastructure  as  possible Raw  data  history:  Access  to  long-­‐term  historical  raw  data  for  machine   learning  and  capacity  optimization 17
  • 18. Why  Enterprises  Use  Splunk  for  IT  Operations Increased  Uptime to  99.9%   Availability   Reduced  MTTR from  2-­‐3  days  to   few  minutes Improved  Margins by  protecting   millions  in   ad-­‐revenue Consolidated  Tools by  retiring  27  monitoring   solutions Optimized  Capacity by  saving  $500K  in   SW,  HW  &  licenses Drives  Innovation with  usage  analytics  on   product   features
  • 19. Demo
  • 20. Copyright   ©  2015  Splunk,   Inc. Splunk  IT  Service   Intelligence
  • 21. Splunk  IT  Service  Intelligence 21 Data  Driven • All  IT  Data  -­‐ events,  metrics,  and  logs Service-­‐awareness • Provides  actionable  insights  into  high  visibility  services • Personal  contextual  visualizations • Mitigate  problems  before  they  impact  customers. Powerful  Platform • Fast  correlation  across  services  &  KPIs   • Deploys  Quickly • Scalable,  flexible  and  fast  time-­‐to-­‐value • Scalable  Universal  Platform  (any  point  in  time)
  • 22. IT Service Intelligence Data-­‐driven  insights   for  root  cause  isolation  and     improved  service  awareness with  a  marketing  catchphrase that  is  really  long
  • 23. IT  Service  Intelligence  – Core  Concepts Service Requests Responses Web Technical  Services Packet  Network Hypervisor  and  Hosts RBMDBs Storage  Tier API  Services Web  Services Web KPI:  Number  of  requests KPI:  Error  rate KPI:  Average  response  time KPI:  Servicer  CPU  load KPI:  Server  network  I/F  errors KPIs KPIs  and  Health   scores  constitute  the   means  by  which   Services  are   monitored. Health  Score
  • 24. Achieve  Service  Visibility  Faster Service  Analyzer High-­‐level  view  of  services  and  composite  health  scores Glass  Tables Personalized  visualizations  of  your  services Deep  Dives Organized  view  of  performance  indicators  across  silos Multi  KPI  Alerts Correlation  rules  to  generate  notable  events Notable  Events Easy-­‐to-­‐understand  report  on  results  of  correlation  searches Anomaly  Detection  and  Adaptive  Thresholds   Machine  learning  to  baseline  normal  operations  and   identify  anomalous  behavior 24
  • 25. Demo
  • 27. Troubleshooting Continuous Deployment Application Management Service Monitoring Splunk Is  the  Backbone  of  Modern  IT Platform  for  Machine  Data
  • 28. AVAILABLE  NOW!   Try  it: SPLUNK.COM Free  for  60  days