8. Whitepaper
Workforce destined to remain Disengaged?
Impact Business Performance
What does it do to Morale?
Is it Contagious?
Is it Systemic?
How we overcome Disengagement?
20. Disengaged
“Highly engaged employees make
the customer experience.
Disengaged employees break it.” –
Timothy R. Clark, The 5 Ways That Highly Engaged
Employees are Different
Focus on the strategy
Assess the systems to gain real time feedback and measure
Increase opportunities for employees to provide feedback and their ideas
Communicate company’s vision and goals, company’s purpose and their role
Front line managers – build trust, cooperation