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What is Employee Advocacy and Why Is It so Important?
Table of Content 
Introduction ………………………………………………………………………………..………………………………….…… 3 
Brand Loyalty vs Brand Advocacy ……………………………………………………………………..……….…… 3 
The Importance of Engaged Employees ……………………………………………..…………………….….... 5 
What is Employee Advocacy ..………………………………………………………….……………………….......... 5 
How Social Media and Brand Ambassadors Impact Buyer Decisions ……………………....... 6 
Benefits of Employee Advocacy …………………………………………………………………………………....... 10 
Uses of Employee Advocacy ………………………………………………..…………………………………........... 13 
Applications of Employee Advocacy to Your Brand …………………………………………………....... 14 
Things to Remember When Implementing Employee Advocacy ………………......…………... 16 
Paid Advertising or Employee Advocacy ………………………….…………………………………………….. 22 
 
   
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What is Employee Advocacy and Why Is It so Important?
 
When making a purchase decision, an increasing number of people today rely on the 
opinion of their peers over most modes of advertising. In fact, studies show that the 
‘social media generation’ is less trusting of the traditional marketing methods. In times 
like this, advocacy marketing – especially, employee advocacy – stands out as one of the 
best ways to promote and market your business. 
So let’s get down to it. What is brand advocacy, and more importantly, what is 
employee advocacy? 
To understand the unique concept of employee advocacy, we’ll first have to delve into a 
few basics.  
   
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What is Employee Advocacy and Why Is It so Important?
Brand Loyalty vs Brand Advocacy 
Every marketer worth their salt knows that even though a consumer may love their 
product, the struggle, to get them to talk positively about it, is real on a whole new level. 
That’s the difference between loyalty and advocacy in a nutshell. 
When someone chooses your brand over others, every single time, they show brand 
loyalty.  
But when the same person goes a step forward and talks positively about your brand to 
friends and family, they become brand advocates. 
 
It’s important to understand that a brand advocate may not be your best customer and 
similarly, those who are loyal to your brand may not necessarily be brand advocates. 
There is tremendous potential in converting this lot though; careful monitoring and 
direction is all it’ll take. 
   
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What is Employee Advocacy and Why Is It so Important?
The Importance of Engaged Employees 
Your employees are the cogs and wheels that keep your company running smoothly. 
The more engaged they are, the higher their job satisfaction and thereby their 
productivity. In fact, productivity is increased by nearly 38% when employees are 
engaged. The likelihood of such employees being brand loyalists and brand advocates 
also increases. 
Surveys show that today’s customers are likely to hold a company employee’s opinion 
in higher esteem than even that of the company’s CEO! So in reality, employees are the 
company’s most influential brand advocates. Unfortunately, few realize the potential 
and even fewer use this untapped potential to their advantage. 
What is Employee Advocacy? 
At its heart, Employee Advocacy is the promotion of a product, service, or brand as a 
whole, by employees of the said organization, through personal social media channels 
or word-of-mouth. 
The organization could instruct and direct employees to show support by sharing brand 
content on their personal social networks, but the most compelling kind of employee 
advocacy is rooted in freely offered communications from the workforce. 
“A well thought out employee advocacy program is the best way to 
incorporate the direction and motivation required to begin and sustain 
employee advocacy within an organization. The aim of such employee 
advocacy programs is to educate and inform the employees while also 
keeping them engaged and entertained.” 
   
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What is Employee Advocacy and Why Is It so Important?
How Social Media and Brand Ambassadors Impact Buyer 
Decisions 
What used to be the place for catching up on the latest gossip and staying in touch 
with friends and family, has now moved on to be the go-to place to make your business 
grow. One that has opened the doors to a global market more than you can imagine. 
But when the entire world has looked to go digital, can there be any real impact found 
in social media? Can purchase decisions really be altered and influenced? 
A ​Deloitte​ report showed that a staggering 47% of millennials confirm that their 
purchases are impacted by product reviews on social media. Including Gen-Xer’s and 
Baby Boomers, it works out to be 19%. 
Given that Millennials now make up almost 2/3rds of the current workforce, the 
significant amount that the age group has on that statistic proves how much buyer 
behavior can be altered with social media. 
If you aren’t convinced yet, the same survey goes on to say that those who referred to 
social media were 4x more likely to make a purchase and moreover, 29% wouldn’t wait 
till the next day; they’d just buy it on the same day. 
Among the many benefits that social media offers both marketers and consumers, 
we’ve listed a few – 
● Better brand awareness and visibility 
● Better product descriptions 
● Simpler product searches 
● Product recommendations and reminders 
● Past surveys, reviews, and statistics 
The Psychology of the Social Impact 
If we go back to the origins of social media, it’s core function was to remain in touch 
with friends and family. From that, it moved to being a place people went to keep up 
with the latest trends, new services and products. Ever so often though, these functions 
of social media coincide with each other. 
In fact, it’s not uncommon for friends and family to share and recommend products that 
they use to their networks. To add some perspective, this ​Forbes article says​ that nearly 
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80% of all consumers say that they are more likely to make a purchase if a friend 
recommends it, while 81% say their purchase habits are directly impacted by friends. 
Think about it, if a bunch of your friends have iPhones, you are more likely to purchase 
an Apple product over an Android device. Mainly because you’d be able to share 
functions like Facetime, but also because of the sense of being “one with the gang” that 
comes with it. 
If you apply the same logic to advertising a product, you need only imagine the impact 
your employees can have on sharing your brand message with friends and family; their 
personal networks. They’re more likely to have an impact on direct conversions than 
any other form of paid advertising. 
Brand Ambassadors and the Consumer Bandwagon 
The crowd mentality is the majority of the individual consumer mentality. To get the 
individual onboard with your product or service, you need to convince a few influencers, 
and let the word spread like wildfire. 
While Micro influencers don’t really have large followings, they bring in high levels of 
engagement that will easily be targeted to a particular niche. Look at the rise of the 
iPhone if you don’t believe us. 
So don’t underestimate the power of social media. And more importantly, don’t 
underestimate the power of employee advocacy. It might just surprise you. 
   
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Can Employees Really Stand Up to Paid Macro Influencers? 
The value of influencer marketing in social media marketing can’t be disputed. It’s 
worked too many times, in too many ways, for anyone to question it. Macro-level paid 
influencers can bring in the quick results you were looking for. 
In case you’re wondering what we’re on about, you need only visit a Kardashian’s social 
feeds and get a glimpse of the latest watches, outfits, or waist trainers, they are now 
endorsing. 
Besides the celebrities though, there’s a whole section of influencers that are yet to be 
tapped into. These people are the average joe or jane on social media. They are the 
friend you went to school with or the colleague from your previous workplace – they are 
real people, with real followers. 
These are advocate marketers. They love the brand and as a result, they’re continually 
engaging with it. They can be a formidable force. They can be satisfied customers, 
business partners, or even employees. 
So how do these two marketing approaches match up to each other? We weigh them 
against each other to see which one wins over the other. 
 
1. Passion 
Paid influencers will only endorse a brand or product for the monetary compensation 
they get out of it. They will probably have very little brand loyalty and passion once the 
payments stop. A written contract is the only way of getting them to fulfill their part of 
the bargain. 
Your employees, on the other hand, have a passion for what they are endorsing. For 
engaged employees, the brand is not just their livelihood but also a joy. When it 
succeeds, they become part of the success. It’s their genuine passion that makes them 
true brand ambassadors. 
2. Network 
Paid influencers have big followings, and will usually have an equally large network of 
other influencers they can collaborate with. Of course, their endorsement can give your 
brand more visibility quickly. But the problem remains that not all influencers play the 
game fairly. There are several who are able to buy followers and such bought followers 
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aren’t very connected to them. Audiences are aware that the influencer’s endorsements 
are advertisements, so in a way, skepticism always remains. 
Employee advocates have smaller followings but these followings are more connected 
and engaged. Friends and relatives are more likely to believe what they say about a 
certain product than they would if they heard it from an influencer. In the long run, the 
collective network of employee brand ambassadors gives the brand slow, but ever 
expanding visibility. 
3. Access 
Gaining access to an influencer can be quite a challenge. ​Technorati​ reports that 
influencers get solicited 10 times a week on average. In addition to asking huge 
endorsement fees, exclusive favors are a norm when it comes to hiring an influencer. 
They will also have no reason to continue endorsing the brand after the contract is over. 
Employee advocates will willingly spread the word about the brand in the course of 
daily interactions with family and friends. They have a stake in the brand and will keep 
playing brand ambassadors as long as they are in the company, making advocate 
marketing a more sustainable approach. 
So there! If quick, attention-grabbing results are what you’re looking for, then a macro 
influencer is probably your best bet. But, if a more sustained visibility and awareness on 
social media are what you’re on the lookout for, then there’s no need to go elsewhere; 
your employees will have you covered. 
   
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What is Employee Advocacy and Why Is It so Important?
Benefits of Employee Advocacy 
It goes without saying that the application of employee advocacy brings about benefits 
for the entire organization. Although some may be obvious, others may surprise you. 
1. Better Employee Engagement 
Employee advocacy and employee engagement go hand in hand. By empowering and 
having faith your employees, you are literally passing them the torch to light up your 
brand! Engaged employees want the company to grow; they want to see it prosper. 
2. Create Thought Leaders 
It is important to let your employees know you are interested in their personal and 
professional development. Employee advocacy can help communicate the ‘WIFME’ 
(What is in it for me) value proposition to your most trusted brand advocates by 
providing interesting brand content for them to share on their personal and professional 
pages, thereby increasing their credibility. 
3. Amplify Social Reach 
We may have covered this already, but the importance and benefit can’t be stressed 
enough. Say you post content via your brand’s social pages regularly. You get a few 
likes, comments, shares, and everything’s great! But imagine what 10X those numbers 
would look like. It creates a cost-effective channel that’ll reach thousands. 
In addition to these clear-cut organizational benefits, employee advocacy also offers 
benefits that can elevate a brand name to new heights. 
How an Airline Used Employee Advocacy to Lift Off 
“If you show that you treat your employees well, and your 
employees talk about it, people are going to trust them, and they are 
going to trust you” 
– Jamie Rutter, United Airlines. 
This, from someone who’s had to deal with the first-hand experience in 
dissipating the fires of bad publicity, this advice is golden. 
Back in 2017, the Twittersphere was up in arms after United Airlines had a 
rather unfortunate overbooking incident. The situation by all measures could 
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have been handled better in a million different ways, and the fiasco that followed 
was a PR nightmare for the airline giant. 
So naturally, United was painted as the big bad wolf who took on a helpless 
sheep. And obviously, the oaths and pledges to never fly United were rampant. 
No matter what they chose to do, the company had little choice in the matter and 
decided on pleading their case in a way that the social media universe would get 
them. 
Playing the Employee Advocacy Card 
United is a large conglomerate with employees in all corners of the globe. 
Boasting a 90,000 employee count – with a little of any and every function within 
that number – they decided to use the full force of their employees to combat the 
negative press that all the world, and their competitors as well. 
Jamie Rutter, Manager/Digital Engagement & Advocacy Programs at United 
Airlines, says, “Since we have such a large company, [and] people working 
different shifts, in different time zones, communication is sometimes a bit of an 
issue. But social media, of course, is 24/7.” 
Employees who are passionate about working with you will want to have their 
say to defend their brand. 
All you need to do is empower them with the right platforms and content to 
spread your brand message and point of view. 
Why Employees? 
A billboard, Facebook ad, or magazine story can’t create a meaningful discussion. 
Yes, it will distribute your message, but if someone has a different opinion, how 
are you going to respond with an equally valid side to the story? 
According to the ​Edelman Trust Barometer​, your employees are even more trusted than 
even the CEO of your company, 
So if people actually value and respect the opinion of your employees even more than 
your official brand page, it only makes sense to strategize that army and use it to your 
advantage. 
 
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The Way Forward 
United Airlines wasn’t the only one to ward off the wrath of the Twitterati with the 
power of employee advocacy. 
Employee advocacy can lead big businesses to benefit internally and externally besides 
of course being an invaluable PR strategy. 
Be it in the marketing, recruitment, or sales sphere, choosing employee advocacy can 
give you an upper hand when you need it the most. 
Even with the curveball that Facebook threw at businesses and publication houses 
earlier this year, employee advocacy still wins out as the more feasible option as 
compared to any other sources of advertising. 
Why? 
Because People listen to People. 
   
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What is Employee Advocacy and Why Is It so Important?
Uses of Employee Advocacy 
From Sales, Marketing, Recruitment, and many others, the uses of employee advocacy 
are immense. Let’s take a closer look below: 
1. Improve Brand Image 
Leveraging your employees as brand advocates helps increase your social reach 
tremendously. This, in turn, increases brand visibility and sets you on the path to 
building, or improving your brand image. Baby steps; you’ll get there. 
2. Recruit Amazing Talent 
Through employee advocacy, people on your employees’ personal networks are given 
insights into the company’s culture and work ethics. For example, a Facebook post such 
as – “Had an amazing trek to the national park with the office crowd this weekend – just 
one of the reasons I love working at SocioAdvocacy!” – will probably be the deciding 
factor for millennials on a job hunt. 
3. Grow Your Network 
Surveys reveal that employees have 10x more followers than some brand channels. 
Can you fathom the number of connections that can be made? This, in turn, can help 
generate brand awareness, a wider social media reach, more traffic, and increased 
conversion rates. 
4. Generate Leads and Increase Conversions 
If an employee of the company uses a product or service and loves it, they’d be might 
be tempted to share it on social media. Even if they don’t use it, they know the ins and 
outs of the product or service and any talk of said product or service can influence 
family and friends to make a purchase decision way more than any other mode of 
advertising. It’s that simple! 
   
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What is Employee Advocacy and Why Is It so Important?
Applications of Employee Advocacy to Your Brand 
1. Student advocates for Universities 
From relatives, friends, and juniors, existing students have access to prospective 
applicants who may otherwise be difficult to reach using traditional mediums of 
advertising. Student brand advocacy allows students to share posts, placement 
brochures and news and updates, which leads to increased engagement and improved 
recruitment numbers. 
2. Guest advocates for Hospitality chains 
Only a small percentage of guests actually go online to say positive things while they’re 
on holiday. However, this doesn’t diminish the opportunity for guests to engage with 
their hospitality chains. Offer free Wi-Fi as part of a “Post Your Opinion” promotion that 
allows guest to share the hotel’s social media content as well as post their reviews on 
various platforms. 
3. E-commerce Seller Advocacy 
Besides the Amazon’s and Flipkart’s of the world, there are several e-commerce brands 
that don’t necessarily get the visibility they deserve. As such, e-commerce seller 
advocacy provides sellers a custom panel that allows them to see their store and share 
products from the store directly on their social networks, leading to a more controlled 
promotion and increased social media reach. 
4. Reseller Advocacy for Insurance companies 
Insurance providers typically move door to door to generate leads. This process is tiring 
and slow. Social media and brand ambassadors empower employees to share the 
brand message on their personal networks. The result is an amplified conversations rate 
from increased leads. 
   
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What is Employee Advocacy and Why Is It so Important?
Challenges of Employee Advocacy 
We’ve probably converted you to an Employee Advocacy believer by now. But before 
you dive headfirst into working out your own employee advocacy program and setting a 
launch date, you might want to read our take on the ​6 mistakes to avoid when 
launching an employee advocacy program​. 
So you see, running a brand advocacy program may sound simple, but there’s a lot that 
could go wrong. Marketers should always keep in mind that each brand advocate is 
unique. 
In an attempt to create a uniform style of communication, marketers may 
end up creating advocacy puppets that won’t bring anything fresh to the 
table. Recognize your brand advocates’ likes and strengths; it will only help 
you run and execute the brand advocacy program more efficiently. 
   
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What is Employee Advocacy and Why Is It so Important?
Things to Remember When Implementing Employee 
Advocacy 
1. Quality over Quantity, EVERYTIME 
Employee advocacy is an indispensable marketing technique in today’s ever competitive 
business environment. Compared to the past, things are marketed very differently than 
the way they were. Now, it’s all about thinking digital or going home. Yes, traditional 
marketing will still float the boat, but that’s all you’ll be doing – surviving. 
Several studies show that the employees within a company garner more traction with 
customers than previously thought. So, a message from an employee is more trusted 
than the same message from senior management, or even a dedicated sales team. 
In simple terms, employee advocacy programs thrive on the opportunity by 
empowering employees to speak positively about their workplace on their personal 
networks in their digital voices, through platforms like Facebook, Twitter, and 
Instagram. 
Now even though the concept is strong, ensuring that your employee advocacy 
program lures in more traffic and leads isn’t always a walk in the park. One thing is sure: 
choosing quality over quantity wins every time. 
1.a Quality of Content 
Most employee advocacy programs will have a ton of content uploaded on a 
daily basis. Forcing employees to share a certain percentage of said content just 
to reach a goal isn’t going to cut it. Mandating employee advocacy is only going 
to create puppet advocates. 
Now if you gave your employees the chance to add their own views on brand 
content, instead of forcing their hand, you’d probably have a better chance at 
forming a connection with their personal networks. 
When they go for quantity over quality, you run the risk of spamming your 
employees, and subsequently their followers too, with posts that mean very little 
to them. That is why it is paramount that they share only when they have 
something valuable to add. Both the readers and sharers need to find the content 
appealing. Personalized, high-quality content will certainly be read and shared 
much more. And the more they share, the further your message gets. 
 
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1.b Quality of Employee Advocates 
One other part of the employee advocacy program that you need to keep a keen 
eye on quality over quantity is the number of employees you choose to be a part 
of your pilot batch. A select few socially savvy employees can do more for your 
brand than a whole lot of clueless employees who can’t work their way around a 
social media platform. 
You want a group that knows how to leverage visual content (videos, memes, 
photos, infographics, and GIFs) to create a buzz about your business. 
The last thing you want is a group of employee advocates who cannot connect 
with your audience on a personal level! 
1.c Quality of Incentives 
It’s no big secret that rewarding your employees can motivate them to 
participate in your advocacy program and in an honest way too. 
An employee advocacy program that chooses quantity over quality will most 
likely pick monetary incentives. But if you want to kick it up a notch, you can try 
quality incentives like allowing employees to take an extra day off, or paying for a 
weeks’ worth of lunches. 
A well thought of incentive will get your employees on social media where they’ll 
soon be promoting your fantastic work culture. 
 
2. Incentivize the Program Creatively 
We’ve hopefully moved past the stage where we have to explain the value of employee 
advocacy for small, medium, and large businesses alike. Let’s all just for the record state 
that it’s value is absolute. By placing workers in the driver’s seat, employee advocacy 
program work best if employees are inclined to do their part. 
But how does one motivate employees to share brand content on their personal digital 
networks?  
The right kind of incentivization of employee advocacy programs can be the real game 
changer and has proven to be a fantastic motivator. But, caution must be maintained, as 
unregulated incentivization can actually be quite counterproductive. 
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When done incorrectly, it could cause morale and performance to plummet and 
unfortunately, many businesses fall victim to this common employee advocacy mistake. 
By learning from experiences, here are a few fresh ways to keep brand ambassadors 
motivated. 
 
2.a Monetary Compensation 
The first thing that probably comes to your mind when you think the incentive is 
probably financial bonuses – a little bulge on the paycheck. Now although this is 
a fantastic motivator, you might not want to become too dependent on it. 
Spruce up the motivation of your employee advocates with quintessential gifts 
like shopping vouchers, gift cards, and even free taxi rides back and forth to the 
office. Keep in mind that this type of indirect monetary compensation will sit well 
with junior-level employees, who will honestly appreciate the money. 
For more senior level executives, pushing for a free upgrade on their LinkedIn 
account to “Premium”. Such kind of compensation offers a touch of quality and 
consideration. 
 
2.b Winner Based Rewards 
Junior-level employees might find a gift voucher or a boost of $100 on the 
paycheck sizzling, but that might not do the trick for seniors. That’s why you 
need to prioritize your incentives based on the employee’s rank in the company. 
For the more experienced lot, consider paying for training seminars, conferences, 
and workshops that the employee has been wanting to attend. This will add 
more value for those who want to add to their skills. 
 
2.c Corporate Picnics 
Who doesn’t like a day off from the daily grind of the business world? Employee 
advocates will definitely love the idea of having a day off to kick back and relax. 
These outings can incorporate recognition speeches. Besides, corporate picnics 
are networking havens. 
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By offering an extra day off, a day picnic, or a day at the spa, brand ambassadors 
will be incredibly motivated share your brand message.  
 
2.d C-Level Q&A Sessions 
Employees understand that moving up the corporate ladder can be an uphill task 
if they don’t have adequate training. 
That is why training sessions or simple one on one Q & A sessions by seniors will 
be appreciated. Not only will it give them a sense of what it’s like up the 
corporate ladder, but they also find a sense of belonging. These work great as a 
way to promote recognition and also give employees at all levels a chance to 
learn something new. This way, employee advocates have an opportunity to 
network and learn the ropes at the same time. 
 
3. Incorporate Employee UGC for Social Selling 
The average employee is capable of generating tons of content for a brand on any given 
day. This content is relatable and trustworthy can be harnessed to improve your brand 
visibility, spruce up sales, create more traffic, and generate more leads. Although most 
businesses don’t see the value in such content, several have already taken advantage 
by building some fantastic campaigns merging User Generated Content (UGC) and 
employee advocacy. 
   
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What is User Generated Content? 
UGC is exactly what the name says: content generated by your fans for your fans. The 
scope of UGC is so vast that it can virtually cover any subject. Plus, the type of content 
and the medium of distribution can vary too. It can be just about anything, from video to 
blog posts to comments to images and much more. Whether the user is a customer, a 
social media follower, or just a site visitor, his or her contribution can be crucial to your 
brand. 
How Does UGC Fit In the Inbound Marketing Cycle? 
In inbound marketing, creating or overseeing content generation (graphics, video, blog 
posts, etc.) is probably one of your main tasks. But, what if you empower every 
employee with the chance to create the content for you? For one, it definitely takes a lot 
off your plate, but more importantly, it gives you a whole new perspective. From 
attracting customers to converting and closing leads and delighting promoters, UGC 
plays a key role in every step of the inbound marketing cycle.   
Enhanced Engagements: Research by comScore showed that UGC increased user 
engagement by 28% 
● Enhanced Credibility: Brand-created content is less trusted by people than 
that created by fellow consumers 
● Improved SEO Ranking: User-generated content can help you increase traffic 
searches by more than 25% 
● More Leads and Sales Conversions: A consumer is 4.6% more likely to make 
a purchase after viewing user-generated content 
 
   
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Leveraging UGC to Drive Engagement 
3.a Create Content that Engages 
A user-generated campaign can draw a lot of attention to your brand, and your 
employees are sure to get the ball rolling. Moreover, the engagement factor for 
your employees and prospective customers with such campaigns cannot be 
compared to any other. Obviously, since user participation is the key factor here. 
Once you’ve got the attention of your audience, you can then generate content 
that is relatable, actionable and in line with the running campaign. 
3.b Improve Brand Awareness 
User-generated content has tremendous potential to go viral – they can be 
shared and re-shared, improving your brand awareness. The Starbucks White 
Cup Challenge and the ALS Ice Bucket Challenge are just a few to be named. In 
fact, surveys can come in handy here. Use EverNote, Google Forms, 
SurveyMonkey, and TypeForm to collect feedback and take go next level with 
your brand. 
3.c Leverage Reviews to Get More Leads and Sales 
We’ve already established that people trust customer reviewed products way 
more than those without a customer review or paid reviews from influencers. 
That’s why it’s actually worth the time and effort invested in employee advocacy. 
Harnessing user-generated reviews from your brand ambassadors can garner 
more sales and leads. 
   
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What is Employee Advocacy and Why Is It so Important?
Drawing up the Numbers: Paid Advertising or Employee 
Advocacy 
We’re willing to bet that any marketer worth their salt would ask one, very important 
question – 
What’s the difference between Employee Advocacy and Paid Marketing? 
Super valid question. With global internet advertising spends going up by a whopping 
42% in the last 2 years, it’s on its way to being a $330 billion dollar market by 2020, 
clearly companies and those that run them see the benefit in spending their marketing 
dollars here. 
We may be a little biased, but we truly wanted to see which one won out over the 
other. So we decided to put our money where our mouths are (figuratively, of course) 
and run a little experiment. 
Because what matters most at the end of the day is what gives you maximum return on 
the dollars you put in. 
For the purpose of the experiment, we’ll analyze costs for one month and work with a 
group of 250 employees. We’re also considering – 
● The clicks generated by employees 
● The cost-per-click (CPC), per social network 
● The cost of an employee advocacy program 
We’re going to keep the formula simple – 
Engagement generated from employees x CPC = Total Savings 
   
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Here goes nothing, 
Twitter costs 
Typically, Twitter promotion costs can range from $0.5 – $4 per engagement. We got 
4451 retweets from our lot of 250 employees in one month. Punching in the numbers 
considering an average cost of $2, we save -  
4,451*2 = $8,902 
That’s just under $9K saved on Twitter alone, and we’re nowhere close to finished. 
Facebook Costs 
For Facebook, we’re taking two routes. One, where we only consider Engagement 
boosts and the other considering targeted click to website ads. 
The former runs about $0.8 to a dollar. We’re feeling generous, so we’ll go with the 
lower number. 
We got about 10,368 engagements, including Likes and Shares, so that amounts to… 
10,368 * 0.8 = $8,294.4 
Click-to-site ads run a tad bit more expensive, with the average targeted ad running 
at $3 per click. We achieved 1033 in click-to-site numbers, so that saved us – 
1033 * 3 = $3099 
That brings our total Facebook savings up to a massive $11,393 
Costs on LinkedIn 
We saved the mother of them all for the very last. LinkedIn targeted ads can run as 
steep as $5 per click. For the purpose of our little experiment, we’re going to go with a 
very reasonable $2. 
So, considering the modest 2,498 engagements we saw on LinkedIn, we saw a 
saving of– 
2,498 * 2 = $4,996 
So adding up, ​we saved $8,902 + $11,393 + $4,996 = $25,291 
23​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
What is Employee Advocacy and Why Is It so Important?
Now taking away the $749 (based on a yearly plan) you’d spend on the 
SocioAdvocacy program, you’re still saving upwards of a whopping $24,000! Every 
month.  
That’s over a quarter of a million dollars annually. 
 
   
24​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
What is Employee Advocacy and Why Is It so Important?
Conclusion 
In case you’re still on the fence about the effectiveness of employee advocacy, interest 
in the concept increased 587% in the last year alone, as reported by IDC. 
While both Paid and Advocacy marketing may have their clear benefits, identify the 
method that works best for you as a brand. One that optimizes your marketing efforts, 
captures the interest of your target audience and maximizes the ROI. 
If you need help finding a starting point, SocioAdvocacy is a best-in-class brand 
advocacy tool that simplifies the process. It makes it easy for your employee advocates 
to discover and share brand content, and its touch of gamification makes it engaging for 
those involved. 
25​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..

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Meaning and Definition of Employee Advocacy

  • 1.
  • 2. What is Employee Advocacy and Why Is It so Important? Table of Content  Introduction ………………………………………………………………………………..………………………………….…… 3  Brand Loyalty vs Brand Advocacy ……………………………………………………………………..……….…… 3  The Importance of Engaged Employees ……………………………………………..…………………….….... 5  What is Employee Advocacy ..………………………………………………………….……………………….......... 5  How Social Media and Brand Ambassadors Impact Buyer Decisions ……………………....... 6  Benefits of Employee Advocacy …………………………………………………………………………………....... 10  Uses of Employee Advocacy ………………………………………………..…………………………………........... 13  Applications of Employee Advocacy to Your Brand …………………………………………………....... 14  Things to Remember When Implementing Employee Advocacy ………………......…………... 16  Paid Advertising or Employee Advocacy ………………………….…………………………………………….. 22        2​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 3. What is Employee Advocacy and Why Is It so Important?   When making a purchase decision, an increasing number of people today rely on the  opinion of their peers over most modes of advertising. In fact, studies show that the  ‘social media generation’ is less trusting of the traditional marketing methods. In times  like this, advocacy marketing – especially, employee advocacy – stands out as one of the  best ways to promote and market your business.  So let’s get down to it. What is brand advocacy, and more importantly, what is  employee advocacy?  To understand the unique concept of employee advocacy, we’ll first have to delve into a  few basics.       3​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 4. What is Employee Advocacy and Why Is It so Important? Brand Loyalty vs Brand Advocacy  Every marketer worth their salt knows that even though a consumer may love their  product, the struggle, to get them to talk positively about it, is real on a whole new level.  That’s the difference between loyalty and advocacy in a nutshell.  When someone chooses your brand over others, every single time, they show brand  loyalty.   But when the same person goes a step forward and talks positively about your brand to  friends and family, they become brand advocates.    It’s important to understand that a brand advocate may not be your best customer and  similarly, those who are loyal to your brand may not necessarily be brand advocates.  There is tremendous potential in converting this lot though; careful monitoring and  direction is all it’ll take.      4​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 5. What is Employee Advocacy and Why Is It so Important? The Importance of Engaged Employees  Your employees are the cogs and wheels that keep your company running smoothly.  The more engaged they are, the higher their job satisfaction and thereby their  productivity. In fact, productivity is increased by nearly 38% when employees are  engaged. The likelihood of such employees being brand loyalists and brand advocates  also increases.  Surveys show that today’s customers are likely to hold a company employee’s opinion  in higher esteem than even that of the company’s CEO! So in reality, employees are the  company’s most influential brand advocates. Unfortunately, few realize the potential  and even fewer use this untapped potential to their advantage.  What is Employee Advocacy?  At its heart, Employee Advocacy is the promotion of a product, service, or brand as a  whole, by employees of the said organization, through personal social media channels  or word-of-mouth.  The organization could instruct and direct employees to show support by sharing brand  content on their personal social networks, but the most compelling kind of employee  advocacy is rooted in freely offered communications from the workforce.  “A well thought out employee advocacy program is the best way to  incorporate the direction and motivation required to begin and sustain  employee advocacy within an organization. The aim of such employee  advocacy programs is to educate and inform the employees while also  keeping them engaged and entertained.”      5​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 6. What is Employee Advocacy and Why Is It so Important? How Social Media and Brand Ambassadors Impact Buyer  Decisions  What used to be the place for catching up on the latest gossip and staying in touch  with friends and family, has now moved on to be the go-to place to make your business  grow. One that has opened the doors to a global market more than you can imagine.  But when the entire world has looked to go digital, can there be any real impact found  in social media? Can purchase decisions really be altered and influenced?  A ​Deloitte​ report showed that a staggering 47% of millennials confirm that their  purchases are impacted by product reviews on social media. Including Gen-Xer’s and  Baby Boomers, it works out to be 19%.  Given that Millennials now make up almost 2/3rds of the current workforce, the  significant amount that the age group has on that statistic proves how much buyer  behavior can be altered with social media.  If you aren’t convinced yet, the same survey goes on to say that those who referred to  social media were 4x more likely to make a purchase and moreover, 29% wouldn’t wait  till the next day; they’d just buy it on the same day.  Among the many benefits that social media offers both marketers and consumers,  we’ve listed a few –  ● Better brand awareness and visibility  ● Better product descriptions  ● Simpler product searches  ● Product recommendations and reminders  ● Past surveys, reviews, and statistics  The Psychology of the Social Impact  If we go back to the origins of social media, it’s core function was to remain in touch  with friends and family. From that, it moved to being a place people went to keep up  with the latest trends, new services and products. Ever so often though, these functions  of social media coincide with each other.  In fact, it’s not uncommon for friends and family to share and recommend products that  they use to their networks. To add some perspective, this ​Forbes article says​ that nearly  6​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 7. What is Employee Advocacy and Why Is It so Important? 80% of all consumers say that they are more likely to make a purchase if a friend  recommends it, while 81% say their purchase habits are directly impacted by friends.  Think about it, if a bunch of your friends have iPhones, you are more likely to purchase  an Apple product over an Android device. Mainly because you’d be able to share  functions like Facetime, but also because of the sense of being “one with the gang” that  comes with it.  If you apply the same logic to advertising a product, you need only imagine the impact  your employees can have on sharing your brand message with friends and family; their  personal networks. They’re more likely to have an impact on direct conversions than  any other form of paid advertising.  Brand Ambassadors and the Consumer Bandwagon  The crowd mentality is the majority of the individual consumer mentality. To get the  individual onboard with your product or service, you need to convince a few influencers,  and let the word spread like wildfire.  While Micro influencers don’t really have large followings, they bring in high levels of  engagement that will easily be targeted to a particular niche. Look at the rise of the  iPhone if you don’t believe us.  So don’t underestimate the power of social media. And more importantly, don’t  underestimate the power of employee advocacy. It might just surprise you.      7​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 8. What is Employee Advocacy and Why Is It so Important? Can Employees Really Stand Up to Paid Macro Influencers?  The value of influencer marketing in social media marketing can’t be disputed. It’s  worked too many times, in too many ways, for anyone to question it. Macro-level paid  influencers can bring in the quick results you were looking for.  In case you’re wondering what we’re on about, you need only visit a Kardashian’s social  feeds and get a glimpse of the latest watches, outfits, or waist trainers, they are now  endorsing.  Besides the celebrities though, there’s a whole section of influencers that are yet to be  tapped into. These people are the average joe or jane on social media. They are the  friend you went to school with or the colleague from your previous workplace – they are  real people, with real followers.  These are advocate marketers. They love the brand and as a result, they’re continually  engaging with it. They can be a formidable force. They can be satisfied customers,  business partners, or even employees.  So how do these two marketing approaches match up to each other? We weigh them  against each other to see which one wins over the other.    1. Passion  Paid influencers will only endorse a brand or product for the monetary compensation  they get out of it. They will probably have very little brand loyalty and passion once the  payments stop. A written contract is the only way of getting them to fulfill their part of  the bargain.  Your employees, on the other hand, have a passion for what they are endorsing. For  engaged employees, the brand is not just their livelihood but also a joy. When it  succeeds, they become part of the success. It’s their genuine passion that makes them  true brand ambassadors.  2. Network  Paid influencers have big followings, and will usually have an equally large network of  other influencers they can collaborate with. Of course, their endorsement can give your  brand more visibility quickly. But the problem remains that not all influencers play the  game fairly. There are several who are able to buy followers and such bought followers  8​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 9. What is Employee Advocacy and Why Is It so Important? aren’t very connected to them. Audiences are aware that the influencer’s endorsements  are advertisements, so in a way, skepticism always remains.  Employee advocates have smaller followings but these followings are more connected  and engaged. Friends and relatives are more likely to believe what they say about a  certain product than they would if they heard it from an influencer. In the long run, the  collective network of employee brand ambassadors gives the brand slow, but ever  expanding visibility.  3. Access  Gaining access to an influencer can be quite a challenge. ​Technorati​ reports that  influencers get solicited 10 times a week on average. In addition to asking huge  endorsement fees, exclusive favors are a norm when it comes to hiring an influencer.  They will also have no reason to continue endorsing the brand after the contract is over.  Employee advocates will willingly spread the word about the brand in the course of  daily interactions with family and friends. They have a stake in the brand and will keep  playing brand ambassadors as long as they are in the company, making advocate  marketing a more sustainable approach.  So there! If quick, attention-grabbing results are what you’re looking for, then a macro  influencer is probably your best bet. But, if a more sustained visibility and awareness on  social media are what you’re on the lookout for, then there’s no need to go elsewhere;  your employees will have you covered.      9​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 10. What is Employee Advocacy and Why Is It so Important? Benefits of Employee Advocacy  It goes without saying that the application of employee advocacy brings about benefits  for the entire organization. Although some may be obvious, others may surprise you.  1. Better Employee Engagement  Employee advocacy and employee engagement go hand in hand. By empowering and  having faith your employees, you are literally passing them the torch to light up your  brand! Engaged employees want the company to grow; they want to see it prosper.  2. Create Thought Leaders  It is important to let your employees know you are interested in their personal and  professional development. Employee advocacy can help communicate the ‘WIFME’  (What is in it for me) value proposition to your most trusted brand advocates by  providing interesting brand content for them to share on their personal and professional  pages, thereby increasing their credibility.  3. Amplify Social Reach  We may have covered this already, but the importance and benefit can’t be stressed  enough. Say you post content via your brand’s social pages regularly. You get a few  likes, comments, shares, and everything’s great! But imagine what 10X those numbers  would look like. It creates a cost-effective channel that’ll reach thousands.  In addition to these clear-cut organizational benefits, employee advocacy also offers  benefits that can elevate a brand name to new heights.  How an Airline Used Employee Advocacy to Lift Off  “If you show that you treat your employees well, and your  employees talk about it, people are going to trust them, and they are  going to trust you”  – Jamie Rutter, United Airlines.  This, from someone who’s had to deal with the first-hand experience in  dissipating the fires of bad publicity, this advice is golden.  Back in 2017, the Twittersphere was up in arms after United Airlines had a  rather unfortunate overbooking incident. The situation by all measures could  10​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 11. What is Employee Advocacy and Why Is It so Important? have been handled better in a million different ways, and the fiasco that followed  was a PR nightmare for the airline giant.  So naturally, United was painted as the big bad wolf who took on a helpless  sheep. And obviously, the oaths and pledges to never fly United were rampant.  No matter what they chose to do, the company had little choice in the matter and  decided on pleading their case in a way that the social media universe would get  them.  Playing the Employee Advocacy Card  United is a large conglomerate with employees in all corners of the globe.  Boasting a 90,000 employee count – with a little of any and every function within  that number – they decided to use the full force of their employees to combat the  negative press that all the world, and their competitors as well.  Jamie Rutter, Manager/Digital Engagement & Advocacy Programs at United  Airlines, says, “Since we have such a large company, [and] people working  different shifts, in different time zones, communication is sometimes a bit of an  issue. But social media, of course, is 24/7.”  Employees who are passionate about working with you will want to have their  say to defend their brand.  All you need to do is empower them with the right platforms and content to  spread your brand message and point of view.  Why Employees?  A billboard, Facebook ad, or magazine story can’t create a meaningful discussion.  Yes, it will distribute your message, but if someone has a different opinion, how  are you going to respond with an equally valid side to the story?  According to the ​Edelman Trust Barometer​, your employees are even more trusted than  even the CEO of your company,  So if people actually value and respect the opinion of your employees even more than  your official brand page, it only makes sense to strategize that army and use it to your  advantage.    11​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 12. What is Employee Advocacy and Why Is It so Important?   The Way Forward  United Airlines wasn’t the only one to ward off the wrath of the Twitterati with the  power of employee advocacy.  Employee advocacy can lead big businesses to benefit internally and externally besides  of course being an invaluable PR strategy.  Be it in the marketing, recruitment, or sales sphere, choosing employee advocacy can  give you an upper hand when you need it the most.  Even with the curveball that Facebook threw at businesses and publication houses  earlier this year, employee advocacy still wins out as the more feasible option as  compared to any other sources of advertising.  Why?  Because People listen to People.      12​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 13. What is Employee Advocacy and Why Is It so Important? Uses of Employee Advocacy  From Sales, Marketing, Recruitment, and many others, the uses of employee advocacy  are immense. Let’s take a closer look below:  1. Improve Brand Image  Leveraging your employees as brand advocates helps increase your social reach  tremendously. This, in turn, increases brand visibility and sets you on the path to  building, or improving your brand image. Baby steps; you’ll get there.  2. Recruit Amazing Talent  Through employee advocacy, people on your employees’ personal networks are given  insights into the company’s culture and work ethics. For example, a Facebook post such  as – “Had an amazing trek to the national park with the office crowd this weekend – just  one of the reasons I love working at SocioAdvocacy!” – will probably be the deciding  factor for millennials on a job hunt.  3. Grow Your Network  Surveys reveal that employees have 10x more followers than some brand channels.  Can you fathom the number of connections that can be made? This, in turn, can help  generate brand awareness, a wider social media reach, more traffic, and increased  conversion rates.  4. Generate Leads and Increase Conversions  If an employee of the company uses a product or service and loves it, they’d be might  be tempted to share it on social media. Even if they don’t use it, they know the ins and  outs of the product or service and any talk of said product or service can influence  family and friends to make a purchase decision way more than any other mode of  advertising. It’s that simple!      13​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 14. What is Employee Advocacy and Why Is It so Important? Applications of Employee Advocacy to Your Brand  1. Student advocates for Universities  From relatives, friends, and juniors, existing students have access to prospective  applicants who may otherwise be difficult to reach using traditional mediums of  advertising. Student brand advocacy allows students to share posts, placement  brochures and news and updates, which leads to increased engagement and improved  recruitment numbers.  2. Guest advocates for Hospitality chains  Only a small percentage of guests actually go online to say positive things while they’re  on holiday. However, this doesn’t diminish the opportunity for guests to engage with  their hospitality chains. Offer free Wi-Fi as part of a “Post Your Opinion” promotion that  allows guest to share the hotel’s social media content as well as post their reviews on  various platforms.  3. E-commerce Seller Advocacy  Besides the Amazon’s and Flipkart’s of the world, there are several e-commerce brands  that don’t necessarily get the visibility they deserve. As such, e-commerce seller  advocacy provides sellers a custom panel that allows them to see their store and share  products from the store directly on their social networks, leading to a more controlled  promotion and increased social media reach.  4. Reseller Advocacy for Insurance companies  Insurance providers typically move door to door to generate leads. This process is tiring  and slow. Social media and brand ambassadors empower employees to share the  brand message on their personal networks. The result is an amplified conversations rate  from increased leads.      14​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 15. What is Employee Advocacy and Why Is It so Important? Challenges of Employee Advocacy  We’ve probably converted you to an Employee Advocacy believer by now. But before  you dive headfirst into working out your own employee advocacy program and setting a  launch date, you might want to read our take on the ​6 mistakes to avoid when  launching an employee advocacy program​.  So you see, running a brand advocacy program may sound simple, but there’s a lot that  could go wrong. Marketers should always keep in mind that each brand advocate is  unique.  In an attempt to create a uniform style of communication, marketers may  end up creating advocacy puppets that won’t bring anything fresh to the  table. Recognize your brand advocates’ likes and strengths; it will only help  you run and execute the brand advocacy program more efficiently.      15​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 16. What is Employee Advocacy and Why Is It so Important? Things to Remember When Implementing Employee  Advocacy  1. Quality over Quantity, EVERYTIME  Employee advocacy is an indispensable marketing technique in today’s ever competitive  business environment. Compared to the past, things are marketed very differently than  the way they were. Now, it’s all about thinking digital or going home. Yes, traditional  marketing will still float the boat, but that’s all you’ll be doing – surviving.  Several studies show that the employees within a company garner more traction with  customers than previously thought. So, a message from an employee is more trusted  than the same message from senior management, or even a dedicated sales team.  In simple terms, employee advocacy programs thrive on the opportunity by  empowering employees to speak positively about their workplace on their personal  networks in their digital voices, through platforms like Facebook, Twitter, and  Instagram.  Now even though the concept is strong, ensuring that your employee advocacy  program lures in more traffic and leads isn’t always a walk in the park. One thing is sure:  choosing quality over quantity wins every time.  1.a Quality of Content  Most employee advocacy programs will have a ton of content uploaded on a  daily basis. Forcing employees to share a certain percentage of said content just  to reach a goal isn’t going to cut it. Mandating employee advocacy is only going  to create puppet advocates.  Now if you gave your employees the chance to add their own views on brand  content, instead of forcing their hand, you’d probably have a better chance at  forming a connection with their personal networks.  When they go for quantity over quality, you run the risk of spamming your  employees, and subsequently their followers too, with posts that mean very little  to them. That is why it is paramount that they share only when they have  something valuable to add. Both the readers and sharers need to find the content  appealing. Personalized, high-quality content will certainly be read and shared  much more. And the more they share, the further your message gets.    16​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 17. What is Employee Advocacy and Why Is It so Important? 1.b Quality of Employee Advocates  One other part of the employee advocacy program that you need to keep a keen  eye on quality over quantity is the number of employees you choose to be a part  of your pilot batch. A select few socially savvy employees can do more for your  brand than a whole lot of clueless employees who can’t work their way around a  social media platform.  You want a group that knows how to leverage visual content (videos, memes,  photos, infographics, and GIFs) to create a buzz about your business.  The last thing you want is a group of employee advocates who cannot connect  with your audience on a personal level!  1.c Quality of Incentives  It’s no big secret that rewarding your employees can motivate them to  participate in your advocacy program and in an honest way too.  An employee advocacy program that chooses quantity over quality will most  likely pick monetary incentives. But if you want to kick it up a notch, you can try  quality incentives like allowing employees to take an extra day off, or paying for a  weeks’ worth of lunches.  A well thought of incentive will get your employees on social media where they’ll  soon be promoting your fantastic work culture.    2. Incentivize the Program Creatively  We’ve hopefully moved past the stage where we have to explain the value of employee  advocacy for small, medium, and large businesses alike. Let’s all just for the record state  that it’s value is absolute. By placing workers in the driver’s seat, employee advocacy  program work best if employees are inclined to do their part.  But how does one motivate employees to share brand content on their personal digital  networks?   The right kind of incentivization of employee advocacy programs can be the real game  changer and has proven to be a fantastic motivator. But, caution must be maintained, as  unregulated incentivization can actually be quite counterproductive.  17​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 18. What is Employee Advocacy and Why Is It so Important? When done incorrectly, it could cause morale and performance to plummet and  unfortunately, many businesses fall victim to this common employee advocacy mistake.  By learning from experiences, here are a few fresh ways to keep brand ambassadors  motivated.    2.a Monetary Compensation  The first thing that probably comes to your mind when you think the incentive is  probably financial bonuses – a little bulge on the paycheck. Now although this is  a fantastic motivator, you might not want to become too dependent on it.  Spruce up the motivation of your employee advocates with quintessential gifts  like shopping vouchers, gift cards, and even free taxi rides back and forth to the  office. Keep in mind that this type of indirect monetary compensation will sit well  with junior-level employees, who will honestly appreciate the money.  For more senior level executives, pushing for a free upgrade on their LinkedIn  account to “Premium”. Such kind of compensation offers a touch of quality and  consideration.    2.b Winner Based Rewards  Junior-level employees might find a gift voucher or a boost of $100 on the  paycheck sizzling, but that might not do the trick for seniors. That’s why you  need to prioritize your incentives based on the employee’s rank in the company.  For the more experienced lot, consider paying for training seminars, conferences,  and workshops that the employee has been wanting to attend. This will add  more value for those who want to add to their skills.    2.c Corporate Picnics  Who doesn’t like a day off from the daily grind of the business world? Employee  advocates will definitely love the idea of having a day off to kick back and relax.  These outings can incorporate recognition speeches. Besides, corporate picnics  are networking havens.  18​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 19. What is Employee Advocacy and Why Is It so Important? By offering an extra day off, a day picnic, or a day at the spa, brand ambassadors  will be incredibly motivated share your brand message.     2.d C-Level Q&A Sessions  Employees understand that moving up the corporate ladder can be an uphill task  if they don’t have adequate training.  That is why training sessions or simple one on one Q & A sessions by seniors will  be appreciated. Not only will it give them a sense of what it’s like up the  corporate ladder, but they also find a sense of belonging. These work great as a  way to promote recognition and also give employees at all levels a chance to  learn something new. This way, employee advocates have an opportunity to  network and learn the ropes at the same time.    3. Incorporate Employee UGC for Social Selling  The average employee is capable of generating tons of content for a brand on any given  day. This content is relatable and trustworthy can be harnessed to improve your brand  visibility, spruce up sales, create more traffic, and generate more leads. Although most  businesses don’t see the value in such content, several have already taken advantage  by building some fantastic campaigns merging User Generated Content (UGC) and  employee advocacy.      19​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 20. What is Employee Advocacy and Why Is It so Important? What is User Generated Content?  UGC is exactly what the name says: content generated by your fans for your fans. The  scope of UGC is so vast that it can virtually cover any subject. Plus, the type of content  and the medium of distribution can vary too. It can be just about anything, from video to  blog posts to comments to images and much more. Whether the user is a customer, a  social media follower, or just a site visitor, his or her contribution can be crucial to your  brand.  How Does UGC Fit In the Inbound Marketing Cycle?  In inbound marketing, creating or overseeing content generation (graphics, video, blog  posts, etc.) is probably one of your main tasks. But, what if you empower every  employee with the chance to create the content for you? For one, it definitely takes a lot  off your plate, but more importantly, it gives you a whole new perspective. From  attracting customers to converting and closing leads and delighting promoters, UGC  plays a key role in every step of the inbound marketing cycle.    Enhanced Engagements: Research by comScore showed that UGC increased user  engagement by 28%  ● Enhanced Credibility: Brand-created content is less trusted by people than  that created by fellow consumers  ● Improved SEO Ranking: User-generated content can help you increase traffic  searches by more than 25%  ● More Leads and Sales Conversions: A consumer is 4.6% more likely to make  a purchase after viewing user-generated content        20​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 21. What is Employee Advocacy and Why Is It so Important? Leveraging UGC to Drive Engagement  3.a Create Content that Engages  A user-generated campaign can draw a lot of attention to your brand, and your  employees are sure to get the ball rolling. Moreover, the engagement factor for  your employees and prospective customers with such campaigns cannot be  compared to any other. Obviously, since user participation is the key factor here.  Once you’ve got the attention of your audience, you can then generate content  that is relatable, actionable and in line with the running campaign.  3.b Improve Brand Awareness  User-generated content has tremendous potential to go viral – they can be  shared and re-shared, improving your brand awareness. The Starbucks White  Cup Challenge and the ALS Ice Bucket Challenge are just a few to be named. In  fact, surveys can come in handy here. Use EverNote, Google Forms,  SurveyMonkey, and TypeForm to collect feedback and take go next level with  your brand.  3.c Leverage Reviews to Get More Leads and Sales  We’ve already established that people trust customer reviewed products way  more than those without a customer review or paid reviews from influencers.  That’s why it’s actually worth the time and effort invested in employee advocacy.  Harnessing user-generated reviews from your brand ambassadors can garner  more sales and leads.      21​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 22. What is Employee Advocacy and Why Is It so Important? Drawing up the Numbers: Paid Advertising or Employee  Advocacy  We’re willing to bet that any marketer worth their salt would ask one, very important  question –  What’s the difference between Employee Advocacy and Paid Marketing?  Super valid question. With global internet advertising spends going up by a whopping  42% in the last 2 years, it’s on its way to being a $330 billion dollar market by 2020,  clearly companies and those that run them see the benefit in spending their marketing  dollars here.  We may be a little biased, but we truly wanted to see which one won out over the  other. So we decided to put our money where our mouths are (figuratively, of course)  and run a little experiment.  Because what matters most at the end of the day is what gives you maximum return on  the dollars you put in.  For the purpose of the experiment, we’ll analyze costs for one month and work with a  group of 250 employees. We’re also considering –  ● The clicks generated by employees  ● The cost-per-click (CPC), per social network  ● The cost of an employee advocacy program  We’re going to keep the formula simple –  Engagement generated from employees x CPC = Total Savings      22​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 23. What is Employee Advocacy and Why Is It so Important? Here goes nothing,  Twitter costs  Typically, Twitter promotion costs can range from $0.5 – $4 per engagement. We got  4451 retweets from our lot of 250 employees in one month. Punching in the numbers  considering an average cost of $2, we save -   4,451*2 = $8,902  That’s just under $9K saved on Twitter alone, and we’re nowhere close to finished.  Facebook Costs  For Facebook, we’re taking two routes. One, where we only consider Engagement  boosts and the other considering targeted click to website ads.  The former runs about $0.8 to a dollar. We’re feeling generous, so we’ll go with the  lower number.  We got about 10,368 engagements, including Likes and Shares, so that amounts to…  10,368 * 0.8 = $8,294.4  Click-to-site ads run a tad bit more expensive, with the average targeted ad running  at $3 per click. We achieved 1033 in click-to-site numbers, so that saved us –  1033 * 3 = $3099  That brings our total Facebook savings up to a massive $11,393  Costs on LinkedIn  We saved the mother of them all for the very last. LinkedIn targeted ads can run as  steep as $5 per click. For the purpose of our little experiment, we’re going to go with a  very reasonable $2.  So, considering the modest 2,498 engagements we saw on LinkedIn, we saw a  saving of–  2,498 * 2 = $4,996  So adding up, ​we saved $8,902 + $11,393 + $4,996 = $25,291  23​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 24. What is Employee Advocacy and Why Is It so Important? Now taking away the $749 (based on a yearly plan) you’d spend on the  SocioAdvocacy program, you’re still saving upwards of a whopping $24,000! Every  month.   That’s over a quarter of a million dollars annually.        24​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..
  • 25. What is Employee Advocacy and Why Is It so Important? Conclusion  In case you’re still on the fence about the effectiveness of employee advocacy, interest  in the concept increased 587% in the last year alone, as reported by IDC.  While both Paid and Advocacy marketing may have their clear benefits, identify the  method that works best for you as a brand. One that optimizes your marketing efforts,  captures the interest of your target audience and maximizes the ROI.  If you need help finding a starting point, SocioAdvocacy is a best-in-class brand  advocacy tool that simplifies the process. It makes it easy for your employee advocates  to discover and share brand content, and its touch of gamification makes it engaging for  those involved.  25​ ​……………………………………………..……………………………………………..…………………………………………….……………….………….……..