We had to implement an array of projects with 10.000 employees. We had to do it quickly, accurately and with minimal support. This is what we learn from that experience (and many similar others)

1. Six Basic Needs
of the
Remote Working Employee
When Performing a Task
And How Can They Be Supported
by the
Digital Workplace

2. Think of an employee that works
with a manager to perform a
task

3. Some information flows
between the two in order to
ensure the task will be properly
completed

4. Now imagine that the manager
is no longer available for an in-
person interaction

5. Maybe is the employee who
must work from home, maybe
the manager is sick

6. Yet the work must be performed,
and the quality and productivity
expectations remain the same

7. This is a scenario where the
digital workplace can support the
needs of the employee

8. And it can help him do his job
even better. Let’s see how!

9. And it can do them even better.
Let’s see how!

10. Our aim to
increase
productivity and
compliance for
each topic
within the
company

11. As a result, we
have designed a
user experience
that supports the
needs of the
remote worker

12. For each topic,
there is a page
like this one
which
aggregates all
relevant
information and
functionalities to
the task at hand

13. 1. INFORM
On the topic
page the
employee
receives the info
he needs to do
the tasks: News,
Forms and
Procedures or
links to Apps

14. SPECIFIC NEWS AND CHANGES
RELATED WITH THE SUBJECT AT
HAND

15. ALL RELATED FORMS AND
PROCEDURES

16. A DEEP LINK TO THE SPECIFIC
FUNCTIONALITY WITHIN THE
SUPPORTING APPLICATION

17. 2. MOTIVATE
The employee
needs to know
why to do that
task better.
Each activity has
a WHY.

19. 3. EDUCATE
The employee
is exposed to
bite sized, task
specific
learnings,
picked-up on
the fly

21. 4. SUPPORT
When he needs
support, all the
required
information and
contacts are at
hand

24. 5. INNOVATE
Some of the
best ideas for
improvement
come from the
people doing
the job

25. 5. INNOVATE
The employee
can submit
ideas or
feedback to the
process owner
to improve the
process

27. 6. TASK MANAGEMENT
Each time the employee is
required to do something related
with that topic he is receiving a
task visible on the homepage

28. 6. TASK MANAGEMENT
The task management component
allows everybody to know what
is to be done and track the work
progress

30. ZENIFY IS A BETTER WAY TO
DESIGN A DIGITAL WORKSPACE