In this Presentation you will get information about ITIL Certification, History of ITIL, Why ITIL is required. If you are looking for ITIL Certification Training then Skillogic is providing best ITIL Training.Skillogic have training centers in Bangalore, Chennai, Delhi, Hyderabad, Mumbai, Pune etc..

2.  Course Overview
 What is ITIL
 History of ITIL
 Why is ITIL so successful?
 Examination structure and qualifications

3.  IT Service Management
 Concept of Good practice and Best practice
 Concepts of Service and Service Value
 Functions, Roles and Processes
 Value creation through services
 Process Model and characteristics
 IT Service provider models and IT Governance
 Introduction to Service life cycles

4.  Service Strategy objective
 Utility and Warranty
 Service Strategy objective
 Introduction to Service Strategy Processes
 Strategy Management for IT services
 Service Portfolio Management
 Financial Management for IT services
 Demand Management
 Business Relationship Management

5.  Introduction to Service design lifecycle
 Introduction to Service Design Processes
 Design Coordination
 service Catalog Management
 Service Level Management
 Availability Management
 Capacity Management
 IT Service Continuity Management
 Information Security Management
 Supplier Management

6.  Introduction to Service Transition lifecycle
 Transition Planning and Support (Introduction)
 Service Asset and Configuration Management
 Release and Deployment Management
 Service Validation and Testing
 Change Evaluation
 Knowledge Management

7.  Introduction to Service Operation life cycle
 Introduction to Service Operation processes and
functions
 Event Management
 Incident Management
 Request Fulfillment
 Problem Management
 Service Desk
 Technical Management
 IT Operations Management
 Application Management

8.  Introduction to Continual Service Improvement
 CSI Objective
 CSI Model and Goals
 PDCA
 7 step improvement process
 Service Measurement
 Service Reporting

9. Email : info@skillogic.com
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