Discover the importance of consistent and experienced carers in providing quality high-care NDIS support. In this presentation we present the three key themes identifiedin a recent study as being essential to enhancing the quality of care for people experiencing disability. The presentation also provides an "Optimal Care Matrix" to demonstrate the significance of consistent and experienced carers in delivering optimal care to high intensity or complex care needs clientele. It will also outline what traits to look for in a high-intensity care provider for your complex needs clients within the NDIS. You can also download our Free Checklist that was formulated to help support coordinators choose the right carer for their complex needs clients. Quality care is at the core of our mission, and we believe it is paramount in disability support services. Simply Better Care is committed to delivering excellent quality care to all of our NDIS clients, especially those with high-care or complex care needs. You can read the original post from which this presentation was drawn at https://www.simplybettercare.com.au/post/quality-high-care-ndis-support

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QUALITY HIGH-INTENSITY NDIS CARE
The Importance of Consistent and Experienced Carers

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Providing quality care to individuals with high-care needs is of utmost
importance in the disability support sector. As a support coordinator,
understanding the specific aspects of high-intensity NDIS support is crucial
for effectively assisting clients with complex needs. In this presentation we:
● delve into the significance of consistent and experienced carers in
delivering optimal care to high-care NDIS participants
● explore the key factors that contribute to ensuring quality care
● provide insights on what to look for when choosing a carer for your
complex needs clients.
Presentation Overview
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Quality care is of central importance in disability support
services as the care received by people experiencing
disability often becomes an integral part of their daily
life.
But what constitutes “quality care”?
A study into the perspectives on quality of care for
people who experience disability identified three main
themes that made a difference to the quality of care.
Why is quality high-care
NDIS support vitally
important?
Quality High Care Perspectives

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Technical competence of carers
Demonstrated expertise in complex care, by
those providing care and support.
“Human” approach to the service
Approaching the provision of services with
consistency, trust and familiarity.
Context-appropriate response to needs
Providing personalised care which
addresses individual needs.
Enhancing Quality Care
We aim to deliver quality care that builds on three themes.
Source: Perspectives on quality of care for people who experience disability.
Joanna K fadyl, Kathryn M McPherson, Nicola M Kayes

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Without continuity and well coordinated care and support, participants of NDIS experience
Fragmented, suboptimal level of care
Communication failures
Ineffective sharing of information
Distrust with the support provider and support coordinator
Enhancing Quality Care

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Understanding the specific aspects that ensure
quality high-care NDIS support, is crucial for
effectively assisting participants with their
complex needs.
Support Coordinators

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The significance of consistent and experienced carers
lies in their ability to:
● establish continuity of care
● leverage their expertise in complex care and
● enhance the overall quality of life for high-care
need clients
Consistent and
experienced carers
provide optimal care.
Providing Optimal Care Approach

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Continuity of Care:
Consistent and experienced
carers ensures that the carer
understands the client's unique
preferences, routines, and
individual requirements, leading
to more personalised and
effective care provision.
Enhanced Quality of Life:
Consistent and experienced
carers provide a sense of
stability, comfort, and familiarity,
which is especially crucial for
individuals with complex
disabilities who may face
difficulties in adapting to
changes in their environment or
care providers.
Expertise in Complex Care:
Skilled and knowledgeable
carers who are experienced in
providing care for individuals
with complex disabilities have a
deeper understanding of the
specific challenges, medical
conditions, and behavioural
aspects associated with
high-care needs.

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The significance of consistent and experienced carers
lies in their ability to:
● effective communication and seamless transitions
● a commitment to building trust and establishing
familiarity
● experienced and well-compensated carers
What to look for in a
high-intensity carer for
complex needs clients.
Assessing High-Intensity Carers

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Communication
✓ co-designed care plan
✓ review services and care
plans
✓ direct point of contact
✓ accommodating of
changes in requirements
Experienced Care
✓ teams lead by qualified
staff
✓ above industry pay rates
✓ maintain lower staff
turnover
✓ pre-trained carers to
stand-in if needed
Trust & Familiarity
✓ provider carers that meet
client preferences
✓ appropriately skilled
✓ demonstrated caring
personality
✓ motivated to go the extra
mile

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Quality care is at the core of our mission, and we
believe it is paramount in disability support services.
Simply Better Care is committed to delivering excellent
quality care to all of our NDIS clients, especially those
with high-care or complex care needs.
Simply Better Care Commitment

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Free Checklist
Choosing the Right Carer for your Complex Needs Clients
We have created a printable checklist that helps NDIS
Support Coordinators review their complex care needs and
clients' existing carers.
Read our complete article about ensuring quality high-care
NDIS support through consistent and experienced carers here.
Or, you can refer someone you know who needs simply better
care and support today.

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