This presentation “What is ITIL” will help you understand why ITIL is important, what is ITIL, history of ITIL, what are the benefits of ITIL, types of ITIL versions and certificates of ITIL. ITIL stands for Information Technology Infrastructure Library. It helps businesses to improve service levels and reduce the cost of IT operations. The goal of ITIL is to enhance efficiency and achieve high service quality. Now, let’s get started and understand ITIL in detail. Below are the topics we’ll be discussing in the presentation: 1. Why ITIL? 2. What is ITIL? 3. History of ITIL 4. Advantages of ITIL 5. Types of ITIL versions 6. ITIL certificates What are the career benefits of this ITIL® 4 Certification? ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL certification is best suited for: - IT executives - IT architects - Business operation managers - IT audit managers - IT planners and consultants - Database administrators - ITSM trainers - Service delivery professionals - Quality analysts - Application management and development teams - IT managers and support managers What are the course objectives? ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam. What skills will you learn? Upon completion of this ITIL Certification training you will learn: - Concepts, key principles and process models required to pass the ITIL 4 Foundation exam. - How ITIL principles can help an individual understand and apply IT service management in their organization. - How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques. - The purposes and key terms of 15 ITIL practices. - Industry best practices for deploying IT services. Learn more at https://www.simplilearn.com/it-service-management/itil-foundation-training

1. ITIL

2. What’s in it for you?
1. Why ITIL?
2. What is ITIL?
3. History of ITIL
4. Advantages of ITIL
5. Types of ITIL versions
6. ITIL certificates

3. Why ITIL?
Why ITIL?

4. ITIL
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5. Two friends are having a conversation about ITIL

6. How can we opt for a holistic
approach in IT industry?

7. Earlier it was difficult, but
now it’s not!
How can we opt for a holistic
approach in IT industry?

8. With the help of ITIL,
businesses can
collaborate within the IT
team in order to deliver IT
services to stakeholders
How can we opt for a holistic
approach in IT industry?

9. Well, that is interesting! Can
you tell me more benefits of
ITIL?
With the help of ITIL,
businesses can
collaborate within the IT
team in order to deliver IT
services to stakeholders

10. Some of the benefits are:
1. Low cost
2. High quality of IT service
3. Increased business productivity
4. Improved ROI
5. Greater customer satisfaction
6. Improved resource utilization

11. Why ITIL?
What is ITIL?

12. What is ITIL?
• ITIL stands for Information Technology Infrastructure Library

13. What is ITIL?
• ITIL stands for Information Technology Infrastructure Library
• It helps businesses to improve service levels and reduce the cost of IT operations

14. What is ITIL?
• ITIL stands for Information Technology Infrastructure Library
• It helps businesses to improve service levels and reduce the cost of IT operations
• The goal of ITIL is to enhance efficiency and achieve high service quality

15. Why ITIL?
History of ITIL

16. History of ITIL
ITIL was created in 1989
to standardize IT service
management
ITIL V1

17. History of ITIL
It was introduced in 2001
to perform a uniform
structure for service
delivery
ITIL was created in 1989
to standardize IT service
management
ITIL V1 ITIL V2

18. History of ITIL
It was introduced in 2001
to perform a uniform
structure for service
delivery
ITIL was created in 1989
to standardize IT service
management
It was updated in 2007 with a
feedback looping feature in
order to improve ITIL service
lifecycle
ITIL V1 ITIL V2 ITIL V3

19. History of ITIL
It was introduced in 2001
to perform a uniform
structure for service
delivery
ITIL was created in 1989
to standardize IT service
management
It was released in 2011. It
is an upgraded version of
V3 and clarifies processes
of ITIL V3
It was updated in 2007 with a
feedback looping feature in
order to improve ITIL service
lifecycle
ITIL V1 ITIL V2 ITIL V3
ITIL 2011
V3

20. History of ITIL
It was introduced in 2001
to perform a uniform
structure for service
delivery
ITIL was created in 1989
to standardize IT service
management
It was released in 2011. It
is an upgraded version of
V3 and clarifies processes
of ITIL V3
It was updated in 2007 with a
feedback looping feature in
order to improve ITIL service
lifecycle
It has been released in 2019. It
has a flexible and integrated
system for effective management of
IT-enabled services
ITIL V1 ITIL V2 ITIL V3
ITIL 2011
V3
ITIL 4

21. Why ITIL?
Benefits of ITIL

22. Benefits of ITIL
Better reliability

23. Benefits of ITIL
Improves decision makingBetter reliability

24. Benefits of ITIL
Improves decision makingBetter reliability
Better return on
investment

25. Benefits of ITIL
Improves decision makingBetter reliability
Better return on
investment
Better quality of service

26. Benefits of ITIL
Improves decision makingBetter reliability
Better return on
investment
Cost-efficientBetter quality of service

27. Why ITIL?
Types of ITIL

28. ITIL types
ITIL has 5 revisions:
ITIL V3ITIL V2ITIL V1 ITIL 2011 V3 ITIL V4

29. ITIL V1
ITIL V1 consists of four major concepts:
Available management Contingency
management
Capacity management Cost Management

30. ITIL V1
Availability Management
This ensures that IT services
(infrastructure, processes,
tools, roles, etc.) are available
based on the business
requirement
ITIL V1 consists of four major concepts:

31. ITIL V1
Availability Management Capacity Management
This ensures that IT services
(infrastructure, processes,
tools, roles, etc.) are available
based on the business
requirement
It focuses and manages any
performance-based issues,
related to both services and
resources
ITIL V1 consists of four major concepts:

32. ITIL V1
Contingency Management
It helps in identifying
vulnerabilities and helps in
preventing such incidents
ITIL V1 consists of four major concepts:

33. ITIL V1
Contingency Management COST Management
It helps in identifying
vulnerabilities and helps in
preventing such incidents
It helps in delivering and
managing cost-effective IT assets
and resources
ITIL V1 consists of four major concepts:

34. ITIL V2
ITIL has 5 revisions:
ITIL V3ITIL V2ITIL V1 ITIL 2011 V3 ITIL V4

35. ITIL V2
ITIL V2 consists of two major concepts:
Service support Service delivery

36. ITIL V2
It delivers processes for
controlling service interruptions
Service Support

37. ITIL V2
It delivers processes for
controlling service interruptions
It has a set of principles, policies,
and constraints which can be
utilized for designing, building and
deploying of services delivered by
service providers
Service Support Service delivery
Note: ITIL version 2 did not have an organized service lifecycle, unlike ITIL V3

38. ITIL V3
ITIL has 5 revisions:
ITIL V3ITIL V2ITIL V1 ITIL 2011 V3 ITIL V4

39. ITIL V3
Service strategy Service transitionService design Service operations
Continual service
improvement
ITIL V3 comprises of five sections:
Let us look at what each of these sections are comprised of:

40. ITIL V3
Service strategy
It is a process of understanding
client requirements

41. ITIL V3
Service strategy
It is a process of understanding
client requirements
Service design
It aims at designing IT services
efficiently and effectively

42. ITIL V3
Service strategy
It is a process of understanding
client requirements
Service design
It aims at designing IT services
efficiently and effectively
Service transition
It plans, builds, tests, and deploys
the services into customer
environments

43. ITIL V3
Service operations
It ensures to maintain access to
IT services for only authorized
users and minimizes the issue
of service failure

44. ITIL V3
Service operations
It ensures to maintain access to
IT services for only authorized
users and minimizes the issue
of service failure
Continual Service Improvement
It ensures whether IT services
are continuously aligned to
business needs

45. ITIL 2011 V3
ITIL has 5 revisions:
ITIL V3ITIL V2ITIL V1 ITIL 2011 V3 ITIL V4

46. ITIL 2011 V3
Service strategy
ITIL 2011 V3 proposed a new
service called service strategy
manager for people who
creates and implements IT
strategy that aligns with
business requirements
This version has less changes to the concept of ITIL V3, but it has few important updates:

47. ITIL 2011 V3
Service strategy
ITIL 2011 V3 proposed a new
service called service strategy
manager for people who
creates and implements IT
strategy that aligns with
business requirements
Service design
It coordinates activities across all
designs and implements
technical standards to the service
design process
This version has less changes to the concept of ITIL V3, but it has few important updates:

48. ITIL 2011 V3
Service strategy
ITIL 2011 V3 proposed a new
service called service strategy
manager for people who
creates and implements IT
strategy that aligns with
business requirements
Service design
It coordinates activities across all
designs and implements
technical standards to the service
design process
Service transition
It introduces effective change
management which minimizes
the risk of service failure
This version has less changes to the concept of ITIL V3, but it has few important updates:

49. ITIL 2011 V3
Service operations
The latest update of service
operation provides and
maintains the processes for
effective and efficient handling
of service requests
Continual Service Improvement
It introduces the improvement
process into a clear and concise
seven step model

50. ITIL 2011 V3
Service operations
The latest update of service
operation provides and
maintains the processes for
effective and efficient handling
of service requests
Continual Service Improvement
It introduces the improvement
process into a clear and concise
seven-step modelseven step
model
1. Identify the strategy for improvement
2. Define what you will measure
3. Gather the data
4. Process the data
5. Analyze the information
6. Present and use the information
7. Implement improvement

51. ITIL types
ITIL has 5 revisions:
ITIL V3ITIL V2ITIL V1 ITIL 2011 V3 ITIL V4

52. ITIL 4
The four dimensions
model
ITIL 4 consists of two components:
ITIL service value
system

53. ITIL 2011 V3
People in the organization
should understand their roles
and responsibilities towards
creating value to the
organization
Organizations and people
These four dimensions are:

54. ITIL 2011 V3
People in the organization
should understand their roles
and responsibilities towards
creating value to the
organization
This includes the information,
knowledge, and techniques that
are required for managing
services
Organizations and people Information and technology

55. ITIL 2011 V3
Partners and suppliers
It incorporates contracts and
other agreements between
organizations and their partners

56. ITIL 2011 V3
Partners and suppliers
It incorporates contracts and
other agreements between
organizations and their partners
Value streams and processes
A value stream is a series of
steps that an organization uses to
create and deliver products and
services to a consumer, whereas
a well-defined process can
improve productivity within or
across organizations

57. ITIL 2011 V3
Partners and suppliers
It incorporates contracts and
other agreements between
organizations and their partners
Value streams and processes
A value stream is a series of
steps that an organization uses to
create and deliver products and
services to a consumer, whereas
a well-defined process can
improve productivity within or
across organizations
An organization should
address all four dimensions
in order to maintain the
service quality

58. ITIL 4 – Service value system
The four dimensions
model
ITIL 4 consists of two components:
ITIL service value
system
The service value system (SVS)
is a set of activity performed by
an organization to deliver a
valuable output to end-users

59. ITIL 4 – Service value system
The ITIL 4 SVS includes several elements:
• Guiding principles
• Governance
• Service value chain
• Continual improvement
• Practices

60. ITIL 4 – Service value system
Guiding principles
It has a set of principles
that guide by creating
value for your customers
and your organization
The ITIL 4 SVS includes several elements:

61. ITIL 4 – Service value system
Guiding principles
It has a set of principles
that guide by creating
value for your customers
and your organization
It controls and monitors the
performance of the
organization
Governance

62. ITIL 4 – Service value system
Guiding principles
It has a set of principles
that guide by creating
value for your customers
and your organization
It controls and monitors the
performance of the
organization
Service value chain
It is a set of activities that a
business performs in order to
deliver a valuable product or
service to its consumers
Governance

63. ITIL 4 – Service value system
Continual improvement
It is an iterative approach which
ensures that an organization’s
performance meets customers’
expectations
–
–

64. ITIL 4 – Service value system
Continual improvement
It is an iterative approach which
ensures that an organization’s
performance meets customers’
expectations
Management practices
It has 34 management practices
which are designed for
accomplishing organization goals

65. Why ITIL?
ITIL certifications

66. ITIL certifications
It is an entry-level
certification which includes
the concepts of ITIL service
lifecycle and service
management practices
Foundation

67. ITIL certifications
Practitioner Intermediate
It is a next-level certification
in ITIL which aims to
increase the ability of every
individual to adopt and
adapt ITIL in their
organization
Foundation

68. ITIL certifications
Foundation Practitioner Intermediate
This certification helps an
individual to understand how
to manage and coordinate
the ITIL practice areas
Note: Candidates preparing for this certificate should have a minimum of two years of
experience in IT service management.
Foundation

69. ITIL certifications
Practitioner Intermediate
Expert
It is an advanced level
certification which covers
the depth of ITIL processes
and practices across all ITIL
disciplines
Foundation

70. ITIL certifications
Practitioner Intermediate
Expert Master
Note: To achieve this certification the candidate should have minimum two years of experience in IT service
management
Foundation
It is the most advanced level of
certification where an individual
should be able to explain the
advanced methods of ITIL
techniques and management
practices