1. C U R R I C U L U M V I T A E
PERSONAL INFORMATION
Name SILVIQ ALEKSANDROVA RAFAILOVA
Address DRUJBA DIST1, BLOCK ,ВХ А, АП. 16 SOFIA, BULGARIA
Telephone 0883 402 899
E-mail silviq_rafailova@abv.bg
Nationality Bulgarian
Date of birth 3 . 12. 1992
WORK EXPERIENCE
• Dates (from – to 21.06.2013-10.7.2015
• Name and address of employer „ Blizoo Media and broadband “ Inc. Sofia,”Nikolay Gabvrovsky”str.48
• Type of business or sector telecommunication
• Occupation or position held Telesales specialist agent
• Main activities and
responsibilities
Performing deals via phoneand renewing costumer’s contracts.
• Dates (from – to) 13.7.2015- 26.11.2015
• Name and address of employer „BTK “Inc. Sofia, Bul.“Tsarigradsko shoes”115A
• Type of business or sector telecommunication
• Type of business or sector Associate in to “Back office – centralized support”
• Main activities and
responsibilities
Maintainingsystemrequirement to ensure customer satisfaction.
EDUCATIONAND TRAINING
• Name and type of organization
providing education and training
New Bulgarian University -(still in progress)
• Principal subjects/occupational
skills covered
Accounting and Auditing
Dates (from – to) 09/2015-

2. • Name and type of organization
providing education and training
PGPT
• Principal subjects/occupational
skills covered
Software QA
• Dates (from – to) 09/2008-05/2012
ORGANIZATIONAL SKILLS
AND COMPETENCES.
Windows (Server 03,08,Xp, Vista , Win 7), MicrosoftOffice,Internet,
Networking,Installingapplications .
MOTHER TONGUE BULGARIAN
OTHER LANGUAGES ENGLISH
• Reading skills Intermediate
• Writing skills Intermediate
• Verbal skills Intermediate
SOCIAL SKILLS
ANDCOMPETENCES
-Effective team player
-Communication skills,proven duringcareer experience
-Experience in costumer service
ORGANIZATIONAL SKILLS
AND COMPETENCES
-Ability to prioritize and organize workload effectively
-Ability to work under pressure and meet deadlines
DRIVING LICENSES yes