it tells about how cx are asset

1. Customer Relationship
Building Strong

2. MOSTBUSINESSES
SPENDTIME
ATTRACTING
CUSTOMERS
TOA PRODUCTORSERVICE

3. TRYINGTOWIN
THEIRTRUST
AND THEN
ENDINGTHEWHOLEPROCESS
WITHA SALE

4. THAT TACTIC
SEEMSOBVIOUSTOMOSTPEOPLE

5. WHATOFTEN ISNEGLETED IS THE POST-SALE
FOLLOWUP WITHTHE CUSTOMERS

6. Online business

7. weshould
look at
thetime
after sale
not onlyto improve what we are offering
but also to establish long termrelationship
with Customer

8. Ittakesmorethanjusteffort
To gainnew customers

9. What can wedo to make customerappreciated?
Differentiate
Call
Email
after sale
feedback
go beyond point of sale

10. Selling=problemsolving
2 ears + one mouth
3x retention

11. acquire
satisfy
retain
enhance

13. Customer = family

14. Presentedby:
SudeshNair
V Siddharth