2018 is shaping up to be an interesting year for financial services, so what will set the agenda for financial firms in 2018? What will shape the delivery of financial services in the coming year? 2018 will be the year of regulation, transformation and conversation. Here's our predictions for the tech bringing change.

1. iress.com

2. Predictions 2018
Regulation. Transformation. Conversation.

3. What will shape the
delivery of financial
services in 2018?

4. Themes
3

5. Regulation
1
Continues to be a major focus.

6. MiFID II and GDPR will
bring radical change
but firms will adapt.
REGULATION

7. In the shakeout from
GDPR & MiFID II we
expect a new global
benchmark to emerge.
Andrew Walsh, CEO
REGULATION

8. Firms will look to technology
to solve the challenges of
regulatory compliance.
REGULATION

9. We’ll see further
innovation in RegTech,
answering a massive
need to control costs.
Andrew Walsh, CEO
REGULATION

10. Transformation
2
The focus shifts to driving better
outcomes and value for clients.

11. The pace of technological
change will bring massive
distraction risks.
TRANSFORMATION

12. Firms must stay
focused and align
technology closely to
their business models.
Andrew Walsh, CEO
TRANSFORMATION

13. TRANSFORMATION
Blockchain will bring
greater efficiency, cost
savings and better user
experiences.

14. With cryptocurrencies now
a viable asset class, smart
contracts will be the
next to take off.
Andrew Todd, CTO
TRANSFORMATION

15. Personal data will be a key
asset for competitive
advantage.
TRANSFORMATION

16. Solutions that produce
insights and decisions from
data patterns will become
increasingly commonplace.
TRANSFORMATION
Aaron Knowles, Group Executive, Product

17. Conversation
3
The rise of the hybrid planner.

18. Bots and AI will add further
innovation and value to the
advice process.
CONVERSATION

19. In 2018 conversational
interfaces such as voice
and chatbots will become
established as another channel
for financial services.
Aaron Knowles, Group Executive, Product
CONVERSATION

20. As clients seek more
options and flexibility,
advisers must adapt.
CONVERSATION

21. A hybrid model will dominate
where advisers will use the
best technology available
while preserving face to
face engagement.
Andrew Walsh, CEO
CONVERSATION

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