Vodafone Mobile App with ShowKit Screen Sharing Technology - Concept

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This deck is a preview of what Vodafone mobile app customer support may look like with the ShowKit screen sharing, co-navigation, and video chat features added. Look for these changes to the Vodafone app in early 2015.

Technology

Vodafone + ShowKit
Mobile App Concept Drawings

Vodafone Customer
The Vodafone Customer logs
into his mobile app, and taps
on “support”.

Vodafone Customer
The Vodafone Customer taps
“start live video chat” button
and initiates a call with a
Vodafone support agent.
Vodafone Agent
The Vodafone agent is logged
into her account and is
available to accept calls.

Vodafone Customer
If the Customer asks the Agent
questions about his account, both are
able to see what is being discussed.
Vodafone Agent
The Agent now sees what the Customer
sees, and can talk via video chat. The Agent
can also navigate the Customer’s screen.

Vodafone Customer
And the Agent’s drawing instantly
appears on the customer’s screen.
Vodafone Agent
Here, the Agent circles and draws on the
screen using the “draw” tool.

Vodafone Agent
All aspects of the Agent’s portal can
be customized by Vodafone, including
the drawing features and video
preferences.

Vodafone Customer
The same is true for the
ShowKit experience inside the
Customer’s Vodafone app.
Call buttons, the position/size
of the video viewer, and the
overall user experience are
completely customizable.

Questions?
For questions or technical assistance, please
contact support@showkit.com

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Vodafone Mobile App with ShowKit Screen Sharing Technology - Concept

1. Vodafone + ShowKit Mobile App Concept Drawings

2. Vodafone Customer The Vodafone Customer logs into his mobile app, and taps on “support”.

3. Vodafone Customer The Vodafone Customer taps “start live video chat” button and initiates a call with a Vodafone support agent. Vodafone Agent The Vodafone agent is logged into her account and is available to accept calls.

4. Vodafone Customer If the Customer asks the Agent questions about his account, both are able to see what is being discussed. Vodafone Agent The Agent now sees what the Customer sees, and can talk via video chat. The Agent can also navigate the Customer’s screen.

5. Vodafone Customer And the Agent’s drawing instantly appears on the customer’s screen. Vodafone Agent Here, the Agent circles and draws on the screen using the “draw” tool.

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7. Vodafone Customer The same is true for the ShowKit experience inside the Customer’s Vodafone app. Call buttons, the position/size of the video viewer, and the overall user experience are completely customizable.

8. Questions? For questions or technical assistance, please contact support@showkit.com

Vodafone Mobile App with ShowKit Screen Sharing Technology - Concept

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