1. Literature Review
The Internet of Things has been named by Gartner as one of the ten essential technologies that
will have a substantial impact on human lives in the foreseeable future. Until 2020, an estimated
100 billion gadgets and smart devices will be linked to the APP. The Internet of Things (IoT)
is an intellectual environment in which information is exchanged and engaged between humans
and items, or between objects, using a wired or wireless network to connect all of the things
around people that use ICT. As a major technology in the Fourth Industrial Revolution and as
a vital technology in realizing how individuals become eligible to participate in the smart
world, information and communications technology (ICT) is now in the spotlight. The use of
smart phones based on ICT in tour companies such as travel agencies, airlines, and hotels from
local communities in Seoul has led in the development of a tour information service, as
evidenced by the seven successful instances.
The Internet of Things is being developed on the basis of wireless networks that gather data for
authorized users. The platform transmits instructions to the terminal nodes of a wireless
network, while the terminal nodes gather and relay data to the platform. The full potential of
the Internet of Things depends on strategies that respect individual privacy choices across a
broad spectrum of expectations. The data streams and user specificity afforded by IoT devices
can unlock incredible and unique value to IoT users, but concerns about privacy and potential
harms might hold back full adoption of the Internet of Things. This means that privacy rights
and respect for user privacy expectations are integral to ensuring user trust and confidence in
the Internet, connected devices, and related services.
The technology is evolving at a breakneck speed these days. As a rising number of customers
expect technology to meet their needs, Consumption of services is expanding, and the hotel
business is growing. their investment in technology in order to improve service quality and
thus client satisfaction Self-service technologies (SSTs) are technology interfaces that allow
people to do things themselves. that enable clients to define their own service results without
the involvement of employees, as a result, there are only two options: Service performance,
satisfied and unhappy. According to Synovate Global, 47% a large number of potential clients
expect the most up-to-date technology from the hotels that they select. According to the same
study, seven. Ten out of ten customers would rather stay in a less expensive hotel. the pricey
hotel and the high-tech facilities.
The Internet of Things (IoT) is a new paradigm that has transformed traditional lifestyles into
high-tech ones. IoT-enabled changes include smart cities, smart homes, pollution management,
energy conservation, smart transportation, and smart industries. Numerous critical research
studies and investigations have been conducted in order to improve technology via the Internet
of Things. It is interdisciplinary in nature, with applications in various fields including
environmental, industrial, public/private, medical, and transportation. Diverse scholars have
articulated the IoT in a variety of ways, each focusing on a particular set of interests and facets.
Numerous application sectors demonstrate the IoT's potential and power.
Smart refrigerators that order online so that you don't run out of product stock; Connected
minibars that notify you when a product is picked up and needs to be recharged. Facilities
management, which manages the use and maintenance of facilities such as air conditioning,
electricity, and water depending on the client's preferences and presence (or not) in the room
where it should be activated, allowing hotels to save money by avoiding uncontrolled use and
improving customer satisfaction by adapting. The most influential factors, that influence the
hotel industry's adoption of the Internet of Things were: Manager's age, training, and degree of
2. innovation are among the manager's traits. three assumptions about manager qualities, age,
training, and creativity. A manager's age is one of the key facilitators in adopting collaborative
technology, whereas a manager's university degree is one of the neutral elements. Pressure
from rivals, business partners, consumers, government pressure or incentives, and help from
Information Systems providers, compelled to build a system at other hotels. Pressure from
rivals is the degree of pressure from competitors in the same industry.
The Internet of Things (IoT) allows for the seamless integration of the digital and physical
worlds. This presentation will examine academic research and actual uses of IoT in the hotel
industry to identify potential and obstacles for competitive advantage and process
improvement. We provide examples of how IoT may be used in hospitality. Related keywords
are found on academic indexing services like Google Scholar and ScienceDirect. Whitepapers,
service provider IoT project websites, and media coverage are consulted. Related work is
categorized into key hospitality categories. While the hospitality industry has utilized IoT to
provide novel services, this issue has not been well researched. By showing real and
prospective advantages, complete research helps decision-makers build better services. IoT
will revolutionize hospitality by offering new applications for customization and
personalization. Processes will be streamlined for efficiency. For competitiveness and success,
its integration will be critical. This report gives an overview of IoT research and applications
in hospitality. It helps to comprehend current trends and potentials. Instead of concentrating on
one area, a holistic approach was employed to analyze all facets of the issue. The reader is
provided with theoretical as well as technical help.
In recent years, a wide range of IoT applications have been embraced. In the hotel industry, the
Internet of Things is quickly becoming a standard. IoT will make things easier in a variety of
ways, from enabling automatic hotel room check-ins and check-outs to assisting passengers in
locating their vacation destination and monitoring people's health status. Furthermore, IoT is a
necessary since it provides numerous benefits, including cost savings, increased productivity,
increased operational efficiency, more delighted customers/guests, and differentiated offerings.
The Internet of Things allows a large number of devices to be connected at the same time, and
it offers tremendous prospects in the hospitality industry. However, certain difficulties and
challenges in the implementation of IoT, such as security, "high" investment costs, technical
infrastructure, communications infrastructure, and IoT standards, must be addressed. Hotel
management and staff should be ready to accept new technologies such as IoT to increase the
efficiency and effectiveness of various work processes in order to prepare for what is to come.
The Internet of Things (IoT) is a field in which any gadget or object may be connected to the
internet and made smart and traceable. Tags with a radio frequency The Internet of Things
(IoT) is a notion in which one thing has the ability to communicate with other objects. The
ability to send and receive data through a network without the need for human-to-human
communication interaction between humans and computers Through a sensor or a gadget that
is connected to the IoT, like the internet, behaves in a similar way. Open connection,
unrestricted data exchange that the computer is capable of comprehending the world around it
and become ingrained in human culture The Internet of Things (IoT) can also be integrated.
With the help of sensing, networking, and communication as well as cloud computing
technology as a result, the Internet of Things (IoT) becomes a device. It has also been seen that
several definitions or visions of IoT have been stated by researchers and academics from
various perspectives. IoT refers to "a global network of networked items uniquely addressable,
3. based on standard communication protocols" from the standpoint of communication. Any
physical object that can be connected to the Internet to be controlled or communicate
information can be transformed into an IoT device. These "things" aren't really "things" at all.
Objects of many kinds and sizes — from smart microwaves to smart refrigerators – might be
involved. Wearable fitness devices and car parts with built-in sensors that warn the driver when
the tyre pressure is low, and so forth. The Internet of Things (IoT) refers to billions of physical
devices all over the world, although it is most commonly used to describe a network of
connected gadgets. A PC or a smartphone are not IoT devices. This is a chance for firms to
grow. Optimize to unheard unseen heights.
Since we know that the hotels are the important part of hospitality industry, that rely on
information communication technologies. Since their consumers need more technology to keep
up with their busy lives and to replicate home comforts. Hotels are ideally positioned to
capitalize on the advantages of IoT adoption to address a variety of issues and offer new
services. Smart rooms are the first to offer advanced features like automated controls and
personalized services. Self-check-in, aided by a smart lock, is becoming a regular practice at
many hotels. Only Bluetooth-enabled smart locks can be unlocked using a phone app, but they
can't be operated remotely. When a smart room supports Z-wave or Zigbee, it connects to a
network hub and operate any item in the room, including the TV, curtains, thermostat, phone,
light, and coffee maker, using a smart tablet. The following are a few specific examples of IoT
in the hotel industry.
Marriott and Samsung are collaborating on IoT hotel rooms, which will use mobile and voice-
enabled technology to provide more personalized lodging experiences. Virtual assistants can
be communicated with to request services and control the room. Smart mirrors connect to a
cloud server through Wi-Fi or Ethernet and use end-to-end encryption to support in-room
workouts. Hilton, on the other hand, created Fun Finder, an application that facilitates indoor
and outdoor navigation across the resort's facilities while also delivering IoT in hospitality
customized messaging using Wi-Fi, beacon, and GPS data (Ting, 2016). It notifies guests about
events and special offers that are tailored to their tastes, taking into account their time and
location. To utilize the app, the user must first download it and complete a pre-arrival survey.
Government also plays an important role in the internet (IOT) things development and the
success as the, use of government rules or mandates to promote participation in the
development of Internet of Things technology is characterized as government pressure or
incentives. Support from information systems providers refers to help from outside sources
with technical expertise to develop and operate information systems.
