UAE is emerging as one of the most dynamic markets for facility management in the Middle East region as the country is considered to be the regional financial hub. The growing efforts by the UAE government to diversify its economy from conventional oil export to service sector driven economy have strongly contributed to the growth of UAE facility management market. For more detail visit us at marknteladvisors.com or call us at +1 (613) 707-5086 or +91 120 4725470

1. UAE Facility Management
Market Analysis, 2020
marknteladvisors.com

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Document Outline
Table of Content
Market Segmentation, Scope of Work
Research Process & Methodology
Primary Research, Secondary Research, Companies Interviewed, Respondent Profile, Research
Methodology, Forecasting
Introduction
About Us, Key Questions Answered In This Study
Sample Pages
UAE Facility Management Market Analysis, 2020- Sample
Commercials
Disclaimer
05
18
02
26
57
59

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Market Segmentation
• Hard
• Soft
• Risk
• Administrative
UAE Facility Management Service
• Bundled
• Integrated
• Single Service
• Outsourced
• In-House
By Type By Service Type By Service Delivery
• Large
• Medium
• Small
By Enterprise Size
• Corporate
• Residential
• Retail
• Hospitality
• Education
• Healthcare
By End User
• Abu Dhabi & Al Ain
• Dubai
• Sharjah & Northern
Emirates
By Region
• Imdaad
• EFS Facilities
Services
• Khidmah
• Emrill
• Farnek
• Enova
• Cofely Besix
• Al Shirawi Facilities
Management
• Trasguard Group
By Company

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Market Segmentation
• Building Management
System
• Elevator & Escalator
Maintenance
• Air-conditioning Systems
• Electrical Installation
including back up supply
• Plumbing Apparatus,
Pumps, Sanitary units etc.
• Street Lighting system
• Water & Effluent
Treatment Plant
• Fire Fighting – both
suppression and
detection system
UAE Facility Management Services- By Type
Hard Soft Risk Administrative
• Cleaning Services
• Pest Control
• Landscaping
• Waste management
• Catering Services
• Safety & Security
• Insurance Management
• Disaster Management
• Mail Management
• Contract Management
• Front Office management
• Space Planning &
Management
• Inventory Management

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Market Segmentation
• Association Formation &
Management
• Operation & Maintenance
• Financial Management
• Administrative Services
• Utility Management
• Value Added Services
• Others
UAE Owners Association Management
By Type By Region By Company
• Abu Dhabi & Al Ain
• Dubai
• Sharjah & Northern
Emirates
• Shaheen
• Reliance
• Deyaar
• Pacific
• Saga
• Kingfield

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Table of Content (1/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
1. Introduction
1.1. Product Definition
1.2. Research Process
1.3. Assumptions
1.4. Market Segmentation
2. Executive Summary
3. Expert Verbatim- What our Experts Say?
4. Macroeconomic Outlook
5. UAE Facility Management Market Outlook (2015-2025F)
5.1. Market Size & Analysis
5.1.1. By Revenues
5.2. Market Share & Analysis
5.2.1. By Type
5.2.1.1. Hard
5.2.1.2. Soft
5.2.1.3. Risk
5.2.1.4. Administrative
5.2.2. By Operating Model
5.2.2.1. In-House
5.2.2.2. Outsourced

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Table of Content (2/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
5.2.3. By Service Delivery
5.2.3.1. Integrated
5.2.3.2. Bundled
5.2.3.3. Single Services
5.2.4. By End Users
5.2.4.1. Corporate Offices
5.2.4.2. Residential
5.2.4.3. Government
5.2.4.4. Educational Institutes
5.2.4.5. Healthcare
5.2.4.6. Hospitality
5.2.4.7. Others
5.2.5. By Enterprise Size
5.2.5.1. Large
5.2.5.2. Mid-Size
5.2.5.3. Small
5.2.6. By Region
5.2.6.1. Dubai
5.2.6.2. Abu Dhabi & Al Ain
5.2.6.3. Sharjah & Northern Emirates

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Table of Content (3/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
5.2.7. By Company
5.2.7.1. Revenue Shares
5.2.7.2. Strategic Factorial Indexing
5.2.7.3. Competitor Placement in MarkNtel Quadrant
6. UAE Hard Facility Management Market Outlook (2015- 2025F)
6.1. Market Size & Analysis
6.1.1. By Revenues
6.2. Market Share & Analysis
6.2.1. By Type
6.2.1.1. District Cooling
6.2.1.2. Building Management
6.2.1.3. Plumbing Apparatus, Pumps, Sanitary units, etc.
6.2.1.4. Electrical Installation
6.2.1.5. Energy Management
6.2.1.6. Air Conditioning System
6.2.1.7. Roads & Street Lighting System
6.2.1.8. Others
6.2.2. By Operating Model
6.2.3. By Service Delivery
6.2.4. By End User

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Table of Content (4/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
6.2.5. By Enterprise Size
6.2.6. By Region
7. UAE Soft Facility Management Market Outlook (2015-2025F)
7.1. Market Size & Analysis
7.1.1. By Revenues
7.2. Market Share & Analysis
7.2.1. By Type
7.2.1.1. Cleaning Services
7.2.1.2. Catering
7.2.1.3. Pest Control
7.2.1.4. Landscaping
7.2.1.5. Others
7.2.2. By Operating Model
7.2.3. By Service Delivery
7.2.4. By End User
7.2.5. By Enterprise Size
7.2.6. By Region
8. UAE Risk Facility Management Market Outlook (2015-2025F)
8.1. Market Size & Analysis
8.1.1. By Revenues

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Table of Content (5/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
8.2. Market Share & Analysis
8.2.1. By Type
8.2.1.1. Insurance Management
8.2.1.2. Security
8.2.1.3. Disaster Management
8.2.1.4. Reserve/Sinking Fund
8.2.1.5. Others
8.2.2. By Operating Model
8.2.3. By Service Delivery
8.2.4. By End User
8.2.5. By Enterprise Size
8.2.6. By Region
9. UAE Administrative Facility Management Market Outlook (2015-2025F)
9.1. Market Size & Analysis
9.1.1. By Revenues
9.2. Market Share & Analysis
9.2.1. By Type
9.2.1.1. Mail Management
9.2.1.2. Front Office Management
9.2.1.3. Space Planning & Management

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Table of Content (6/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
9.2.1.4. Inventory Management
9.2.1.5. Others
9.2.2. By Operating Model
9.2.3. By Service Delivery
9.2.4. By End User
9.2.5. By Enterprise Size
9.2.6. By Region
10. UAE Owners Association Market Outlook, 2015-2025F
10.1.Market Potential & Analysis
10.1.1. Market Revenues
10.2.Market Segmentation & Revenue Shares
10.2.1. By Type
10.2.1.1. Association Formation & Management
10.2.1.2. Operation & Maintenance
10.2.1.3. Financial Management
10.2.1.4. Administrative Services
10.2.1.5. Utility Management
10.2.1.6. Value Added Services
10.2.1.7. Others
10.2.2. By Region

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Table of Content (7/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
10.2.2.1. Dubai
10.2.2.2. Abu Dhabi & Al Ain
10.2.2.3. Sharjah & Northern Emirates
10.2.3. Pricing Analysis
10.2.4. By Company
10.2.4.1. Shaheen
10.2.4.2. Saga
10.2.4.3. Deyaar
10.2.4.4. Pacific
10.2.4.5. Kingfield
10.2.4.6. Reliance
10.2.4.7. Mazaya
10.2.4.8. Ejadah
10.2.4.9. Others
11. UAE Facility Management Market Regulations
12. UAE Facility Management Market Trends & Developments
13. UAE Facility Management Market Dynamics
13.1.Impact Analysis
13.2.Drivers
13.3.Challenges

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Table of Content (8/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
14. UAE Facility Management Services Market, Customer Buying Behaviour, 2020
14.1.Factors Influencing Customer’s Decision
14.2.Priority Matrix of Customer’s Need
14.3.Customer and Service Provider Proximity Analysis
15. UAE Facility Management Market Winning Strategies, 2020
15.1.Investment Scenario
15.2.Hotspots
16. UAE Facility Management Market Attractiveness Index, 2020- 2025F
16.1.By Type
16.2.By Operating Model
16.3.By End Users
16.4.By Service Delivery
16.5.By Enterprise Size
16.6.By Region
17. UAE Facility Management Market Porter’s Five Forces Analysis
18. UAE Facility Management Market Pricing Analysis, 2020
19. Competitive Benchmarking
19.1.Competition Matrix
19.1.1. Product Portfolio
19.1.2. Target Markets

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Table of Content (9/9)
Historical Year: 2015
Base Year: 2019
Forecast Year: 2025
Table of Content
19.1.3. Target End Users
19.1.4. Research & Development
19.1.5. Strategic Alliances
19.1.6. Strategic Initiatives
19.2.Company Profiles (Business Description, Product Offering, Strategic Alliances or Partnerships, etc.)
19.2.1. EMRILL Services LLC
19.2.2. Imdaad L.L.C.
19.2.3. Farnek Services LLC
19.2.4. EFS Facilities Management Services
19.2.5. COFELY BESIX Facility Management
19.2.6. Khidmah LLC
19.2.7. Al Shirawi Facilities Management LLC
19.2.8. Interserve
19.2.9. Etisalat Facilities Management L.L.C.
19.2.10. Enova Facility Management Services LLC
20. Disclaimer

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Document Outline
Table of Content
Market Segmentation, Scope Of Work
Research Process & Methodology
Primary Research, Secondary Research, Companies Interviewed, Respondent Profile, Research
Methodology, Forecasting
Introduction
About Us, Key Questions Answered In This Study
Sample Pages
UAE Facility Management Market Analysis, 2020- Sample
Commercials
Disclaimer
05
18
02
26
57
59

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UAE Facility Management Market Outlook, 2015-2025F

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• UAE is emerging as one of the most dynamic markets for facility management in the Middle East region as the country is considered to be
the regional financial hub. The growing efforts by the UAE government to diversify its economy from conventional oil export to service
sector driven economy have strongly contributed to the growth of UAE facility management market. The burgeoning tourism sector and
expansion of the hospitality sector are boosting the demand for facility management services in the country. In addition, the growth in the
construction market is providing a number of opportunities to the facility management service providers in the UAE.
• The National Agenda set in the UAE Vision 2021 is one of the major drivers for the facility management market. The UAE Vision 2021
highlights the importance of infrastructure thereby increasing the focus towards introducing new infrastructure projects in the country.
The upcoming construction projects that are projected to be completed during 2020-22 include the Sharjah retail complex, Dubai Parks
and Resorts, Jumeirah Central project, Mall of the World, etc.
2015 2016 2017 2018 2019 2020E 2021F 2022F 2023F 2024F 2025F
Revenue (USD million)
CAGR
CAGR
UAE Facility Management Market Outlook, By Revenues
Revenue: XX%
Figure 1: UAE Facility Management Market Revenues (USD Million), 2015- 2025F
Revenue: XX%
Source: MarkNtel Advisors

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Dashboard- Key Opportunities
Worth of projects are
concept, planning, tender
phase, under construction,
and hold
Allocated towards Ministry
Projects in UAE Federal
Budget 2018, while
USD131.3 Mn was planned
to be invested by Ministry of
Infrastructural &
Development
USD242.7 Million
UAE ranks at the 1st number
in GCC market for
construction activities
Worth of residential villages
would be ready by the end
of 2022 in Dubai
USD131.9 Billion
USD228 Billion1st

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Dashboard- Key Opportunities
7,488
building projects
are under
concept, design,
tender and hold
state
Of the total
budget of Dubai
is allocated
towards
Infrastructure
Creation.
21%Rank of UAE in
the list of places
expensive for
construction; one
of the lowest
among leading
economies.
28th
Of the total
projects are
commercial and
residential.
82%
High rise
buildings (More
than 15 floors)
are expected to
see day light by
2025
1,059
Per hour is the
average hourly
wage in
construction
industry of UAE.
USD 7.4
Worth of
residential
villages would be
ready by the end
of 2022 in Dubai
USD6.8 Bn

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UAE Federal Budget- Pushing Infrastructure Creation & Construction Activities to
Boost LED Sales
Pensions
USD 1.24
billion
6.49% of
total
budget
Seikh Zayed
Housing
Programme
0.48 Billion
2.49% of
total budget
Public, higher
and university
education
programme
USD 2.83
billion
14.80% of
total budget
Social
Development
and Social
Benefits Sector
USD 7.27
Billion
Other
services
0.44 Billion
2.30% total
budget
Healthcare &
Community
Protection USD
1.32 Bn
Social rights
programme
USD 0.96 Bn
In order to improve living
standards and provide a
decent life for citizens and
residents in the UAE, the
allocations for the social
development and social
benefits sectors have been
allotted to programmes,
projects and initiatives that
will enhance the education
sector in the country, improve
the quality of healthcare to
provide the highest levels of
medical services, support
housing programmes for
citizens, and improve the
quality of life for special
groups in society.

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UAE Federal Budget- Pushing Infrastructure Creation & Construction Activities to
Boost LED Sales
Social
Development
USD 5.96 Billion
Social Benefits and USD 8.46
Billion Other Federal
Expenses
USD 1.24 Billion
Financial Assets and
Investments
USD 0.72 Billion
Infrastructure and other
economic resources
USD 2.63 Billion
Government
Affairs
USD 6.25 Billion
The 2020 federal budget reflects
the strength of the national
economy and the sustainability of
resources to finance the country's
development, economic and social
projects. The largest portion of
the federal budget has been
allocated to the social
development and social benefits
sectors, with USD 5.95 billion of
the total budget (31.13%) for
social development and USD 1.24
billion (6.49%) for social benefits,
while USD 2.63 billion (14.00% of
the budget) was allotted to
infrastructure and economic
resources and USD 6.25 billion
(32.61% of the budget) to
government affairs.

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UAE Facility Management Market Revenue Share, By Type
Figure 2: UAE Facility Management Market Share (Percentage), Market Size (USD Mn), By Type, 2019 & 2025F
• Hard Services: The expansion of real estate and increasing construction of buildings, retail malls, industrial hubs, and corporate centers
have positively contributed to boosting the demand for hard facility management services such as HVAC maintenance, electrical
maintenance, etc. Moreover, the growth of hard facility management services is attributed to the escalating demand from corporates,
residential, hospitality, healthcare, etc.
• Soft Services: The increasing demand for after construction cleaning has positively impacted the Soft services market in the country. The
establishment of new building would require cleaning services, which would provide more opportunities to the providers of facility
management services. Hence, it is anticipated to boost the demand for soft facility management services in the years to come.
Hard
Soft
Risk
Administrative
2025 2019
Source: MarkNtel Advisors
Hard Soft
Risk
Fastest growing
segment
CAGR: X%.
2019 2025F
*These are dummy charts and do not represent actual value
Market Share (Percentage) Market Size (USD Mn)
Administrative

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UAE Facility Management Market Revenue Share, By Operating Model
Figure 3: UAE Facility Management Market Revenue Share, By Operating Model, 2019 & 2025F
• Outsourced: The increasing focus of organizations on core business and for the better quality of services, the organizations have shifted
towards outsourcing facility management services, which are expected to have a positive impact on the growth of UAE outsourced facility
management market. Moreover, the growth in the construction sector is one of the major drivers for the increased demand for outsourced
facility management services.
• In-House: The in-house facility management is projected to register a steep decline in the forthcoming period. The lack of proper
management and depleting service quality of in-house facility management is one of the major factors for the plummet in the share of in-
house facility management market.
Source: MarkNtel Advisors
In-House Outsourced
2019 2025F
*These are dummy charts and do not represent actual value
Outsourced In-House
2019 2025
Fastest growing
segment
CAGR: X%
Key XX: Growing
focus of
organization on
core business.
Market Share (Percentage) Market Size (USD Mn)

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UAE Facility Management Market Revenue Share, By Service Delivery
Figure 4: UAE Facility Management Market Revenue Share, By Service Delivery, 2019 & 2025F
Source: MarkNtel Advisors
2025F2019
Integrated Services
Bundled Services
Single Services
*These are dummy charts and do not represent actual value
2015 2016 2017 2018 2019 2020E 2021F 2022F 2023F 2024F 2025F
Integrated
Services
X X X X X X X X X X X
Bundled
Services
X X X X X X X X X X X
Single
Services
X X X X X X X X X X X
Figure 4: UAE Facility Management Market, By Service Delivery (USD Billion), 2015 - 2025F
Source: MarkNtel Advisors

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UAE Facility Management Market Revenue Share, By End User
Figure 5: UAE Facility Management Market Revenue Share, By End User, 2019 & 2025F
Source: MarkNtel Advisors
2019:
USD XX Million
Corporate Offices
Hospitality
Government
RetailResidential
Healthcare
Others*
2019 2025
XX% XX%
2019 2025
XX% XX%
2019 2025
XX% XX%
2019 2025
XX% XX%
*Others include: Defense, Education, etc.
2019 2025
XX% XX%
2019 2025
XX% XX%
2019 2025
XX% XX%
• Several strategies to boost
the tourism sector has
been introduced such as
Dubai Tourism Strategy
2020, Sharjah Tourism
Vision 2021 and Ajman
Strategic Plan for Tourism
2015-2021. It is expected
to surge the establishment
of new hotels in the
country.
• Residential market in the
country is expanding amid
growing population of
expatriates along with better
earnings and lifestyle.
Consequently, the demand
for services such as security,
HVAC maintenance, cleaning
etc. would rise in the near
future.

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UAE Facility Management Market Revenue Share, By Region
Figure 6: UAE Facility Management Market Revenue Share, By Region, 2019 & 2025F
Abu Dhabi & Al
Ain
 2019: XX%
 2025F: XX%
Sharjah
 2019: XX%
 2025F: XX%
Dubai
 2019: XX%
 2025F: XX%

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UAE Facility Management Market Revenue Share, By Company
Figure 6: UAE Facility Management Market Revenue Share, By Company (USD Million), 2019 & 2025F
Sr. No Name of the Company Revenues in 2018 (USD Mn) Revenues in 2019 (USD Mn) Revenue Shares, 2019
1 Emrill 150.11 XXX XXX
2 Imdad XXX XXX XXX
3 Farnek XXX XXX XXX
4 EFS XXX XXX XXX
5 Transguard XXX XXX XXX
6 Khidmah XXX XXX XXX
7 Interserve XXX XXX XXX
8 SERCO XXX XXX XXX
9 Al Shirawi Facilities LLC XXX XXX XXX
10 Etisalat XXX XXX XXX
11 Serveu XXX XXX XXX
12 Cofely Besix XXX XXX XXX
13 Ejadah XXX XXX XXX
14 Inaya XXX XXX XXX
15 Eltizam/Tawafuq XXX XXX XXX
16 MAB XXX XXX XXX
17 Deyaar XXX XXX XXX
Source: MarkNtel Advisors

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UAE Facility Management Pricing Analysis, 2015-2025F

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Pricing Analysis- Hard Services (1/5)
Type of Services Lower Range Mid Range Upper Range
Building Management System (Annual) X X X
Elevator & Escalator Maintenance
(Per Unit. per annum)
X X X
Air-conditioning Systems (Per Sq. Ft) X X X
Electrical Installation including back up supply X X X
Plumbing Apparatus, Pumps, Sanitary units etc. X X X
Street Lighting system (Annual) X X X
Water & Effluent Treatment Plant (Annual) X X X
Fire Fighting – both suppression and detection
system
X X X
Source: MarkNtel Advisors

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Pricing Analysis- Soft Services (2/5)
Type of Services Lower Range Mid Range Upper Range
Cleaning Services X X X
Pest Control X X X
Landscaping X X X
Waste management X X X
Catering Services X X X
Source: MarkNtel Advisors

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UAE Owner’s Association Management Market Outlook, 2015-
2025F

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2015 2016 2017 2018 2019 2020E 2021F 2022F 2023F 2024F 2025F
CAGR
CAGR
UAE Owner’s Association Management Market Outlook, By Revenues
Revenue: XX%
Figure 1: UAE Owner’s Association Management Market Revenues (USD Million), 2015- 2025F
Revenue: XX%
Source: MarkNtel Advisors
• The UAE owner’s association management market is proliferating at a significant rate and is anticipated to surge in the forthcoming period
as well. The owners association requires management services, which are provided by the owner association management companies for
the issues related to maintenance, security, rule enforcement, and engagement with statutory authorities. Hence, the establishment of
various residential units in the country is projected to positively impact the owner’s association management market.
• The upcoming events in the country such as Dubai Expo 2020 has strongly contributed to construction of various apartments in the
country. There are several apartments which are expected to be launched during 2020-2022 such as Nshama Sama Townhouses, Midtown
by Deyaar, Myra Rigel, etc. These establishments would boost the demand for owners association management companies thereby
positively impacting the growth of UAE owner’s association management market in the years to come.

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UAE Owner’s Association Management Market Outlook
Figure 1: UAE Residential Construction Projects, By Location, By Year of Completion
Project Location Completion
Dubai Creek Harbour Dubai 2020
Zayed City Abu Dhabi 2030
Mohammed bin Rashid City Dubai 2023
Al Reem Island Abu Dhabi 2023
• The government has introduced visa reforms in UAE for expatriates which include extension of residency period. The visa reforms are
expected to boost the attractiveness of the expatriates towards the country thereby positively impacting the residential sector. Moreover,
the country has planned to provide five or ten year residency visas to investors, entrepreneurs, specialists in medical, research and
technical fields, etc. Hence, it is anticipated to surge the establishment of new residential units in the country, which would strongly
contribute to the growth of UAE owner’s association management market in the forthcoming period.

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UAE Owner’s Association Management Market Revenue Share, By Type
Figure 16: UAE Owner’s Association Management Market Revenue Share, By Type, 2019 & 2025F
Source: MarkNtel Advisors
2025F2019
Association Formation & Management
Operation & Maintenance
Financial Management
Administrative Services
*These are dummy charts and do not represent actual value
Utility Management
Value Added Services
Others
• Operation & Maintenance: The operation and maintenance include providing the facility management services. The demand for the
services for HVAC systems is increasing the country as HVAC is the basic necessity of the country due to extreme climatic conditions.
Moreover, the growth of building automation market in the country has resulted in an increased maintenance of HVAC systems and
electrical systems. Therefore, the operation and maintenance segment is anticipated to strongly contribute to the UAE owner’s association
market.
• Utility Management: The utility management service is anticipated to have a significant growth in the forthcoming period as it is expected
that more companies would include utility management in their portfolio as compared to the current scenario.

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UAE Owner’s Association Management Market Revenue Share, By Region
Figure 6: UAE Owner’s Association Management Market Revenue Share, By Region, 2019 & 2025F
Abu Dhabi & Al
Ain
 2019: XX%
 2025F: XX%
Sharjah
 2019: XX%
 2025F: XX%
Dubai
 2019: XX%
 2025F: XX%

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Competition Matrix
Company Services Projects Competitors Future Plans
Reliance XX XX XX XX
Deyaar XX XX XX XX
Pacific Owner Association
Management
XX XX XX XX
Kingfield Owner Association
Management Services
XX XX XX XX
Shaheen Owners Association
Management Services
XX XX XX XX
Saga International XX XX XX XX
Ejadah Owners Association
Management Services
XX XX XX XX
Nakheel Strata XX XX XX XX
Table 3: Companies Competition Matrix, By Owner’s Association Management Services, By Services, By Projects, By Competitors

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Disclaimer
MarkNtel Advisors provides market specific information
that is intended for key sets of customers which can be
used for internal purposes, but not for general publication
or disclosure to third parties.
No part of the report can be, lent, resold or disclosed to
non-customers without written permission. No part may
be reproduced, stored in a retrieval system or transmitted
in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without the
permission of the publisher. The Market specific
information is based on primary interviews and MarkNtel
Advisors takes no responsibility for any incorrect
information provided to us. MarkNtel Advisors would not
be held responsible for any loss or damage caused due to
the usage of such information and thus would not refund in
any case the amount spent by the company in purchasing
such information.
+1 (613) 707-5086
sales@marknteladvisors.com