In this presentation, we will see the four pillars of corporate. which is Project Management Stakeholder Management Data Analysis corporate Activities

1. Enhancing
Shikha Pandey
8/11/2023
Waste Management
Excellence

2. a. Efficient resource allocation and timely
execution.
b. Successful completion of large and
complex projects.
Stakeholder Management
a. Proactive engagement with
communities and regulatory
agencies.
b. Building trust and fostering long-
term partnerships
Revenue Generation
a. Diversification of services to tap into new
markets.
b. Innovative waste-to-energy solutions for
additional income streams
Corporate Activities
a. Emphasizing sustainability and
environmental responsibility.
b. Positive public relations and brand
image
01
03
Project Management
04
02

3. PROJECT
MANAGEMENT

4. 4
Problem / Opportunity Statement
Build an analytics tool that analyzes data from various
sources, including waste diversion rates, customer feedback,
and sales performance. This tool can provide actionable
insights to optimize waste management strategies, improve
product design, and identify new revenue opportunities.
Statement of Objective
• KPIs : CSAT, DSAT, AHT
• Benefit target: This tool can compile data on waste
diversion rates, recycling efforts, energy consumption, and
other sustainability metrics. It can streamline the
reporting process for compliance and transparency in real
time
Approach & Features
• Leveraging Data Lake and profiling the data to make the
dashboard in Power BI
• Ability to handle any kind of GAP Analysis
• Technologies used – Power BI, SQL, Power Apps, Advanced
Excel
Project Team
•Project Name
•Project Leader:
•Project Team:
•Project Start Date:
•Project Site:
•Account Supported:
Project Milestones
Milestone
18-Feb
25-Feb
4-Mar
11-Mar
18-Mar
25-Mar
1-Apr
15-Apr
22-Apr
29-Apr
6-May
13-May
Project Initiation
Requirements Gathering
and Analysis
Design and Architecture
Frontend Development
Backend Development

5. Landing Page
Overall, Universe
Filters
Least AHT
Highest Diverted to Industry
Total Waste Type
% Landfill
% Diverted
Diverted To
% Revenue Generation
Confidence meter for data
TOP 5 Revenue Stream
• XX
• YY
• ZZ
• AA
TOP 5 Waste Type
• XX
• XX
• XX
• XX
Data Lake
Notification Panel
Phase 2
5
0
%
CSAT /DSAT Analysis
• Most Liked Revenue
Stream
• Least Liked Revenue
Stream
2020 2021 2022
13% 30% 18%
YOY FTE Growth
2020 2021 2022
23% 33% 15%
CSAT Score
Year
Cost Saving
Revenue Stream
AHT
Waste Type
Waste Diversion
DSAT Score
% Revenue from each
revenue Stream
Customer Name
Diverted To
YOY Revenue Growth (Competition – TOP 5)
• XX
• XX
• XX
• XX
Top 5 Revenue Stream YOY Growth
2020 2021 2022
23% 33% 15%
Revenue
Stream

6. BFSI Products – Collections
TP Sites & Tools
Appendix
Hypermatrix High Level Project Plan
Prior
to
21st
Feb
20th
to
24th
Feb
27th
to
3rd
Mar
6th
to
10thMar
13th
to
17th
Mar
20th
to
24th
Mar
27th
to
31st
Mar
3rd
to
7th
Apr
10th
to
14th
Apr
17th
to
21st
Apr
24th
to
28th
Apr
1st
to
5th
May
08th
to
12th
May
15th
to
19th
May
WBS Hypermatrix Application % Work Comp WK1 WK2 WK3 WK4 WK5 WK6 WK7 WK8 WK9 WK10 WK11 WK12 WK13
1 Whiteboard App Design Discussion 100%
2 CS Survey 100%
3 Design Thinking Workshop 100%
4 Freeze on the requirements
5 MVP App Build
6 MVP Dashboard Build
7 MVP App Demo
8 MVP Dashboard Demo
9 Incorporate Feedback
10 Training Test Group
11 UAT Test Group Start
12 Incorporate UAT feedback
13 Training CS Team
14 Global Roll out
15 Hypercare
16 Closure
M1: App ready for
test group
M2: App ready
for Global roll out M3: Go live
M0: App ready
demo

7. Stakeholder
Management

8. Total Stakeholders 5
● Low Interest & high power
● Includes:
 Project Sponsors
● Handle with care
Total Stakeholders 20
● Low Power & high Interest
● Includes:
 Supplier & Internal users
• Need help to participate
Total Stakeholders 10
● Low Interest & Low power
● Includes:
● System Admin
 Metrics (KPIs)
● Low Priority & low stake
Total Stakeholders 2
● High Interest & high power
● Actively Engage
● Includes
 Project Managers
● Top Proximity
High Influence
Low Influence
Low Interest High Interest
1 2
3 4

10. 0
20
40
60
80
Influence
Not Set Low Neutral High Very High
0
20
40
60
80
Interest
Not Set Low Neutral High Very High
0
20
40
60
80
Impact
Not Set Low Neutral High Very High
Stakeholders Engagement for date range by Mapping Values
Influence
Very Low
Low
Neutral
High
Interest
Very Low
Low
Neutral
High
Impact
Stakeholder Mapping
Stakeholders with activity for date Range
ID Name Organisation Position
1 Brian Sponsor
2 Stella PM
3 Liam HR

11. Support Stakeholders Resistance Stakeholders
Low 42 Low 38
Medium 72 Medium 50
High 107 High 105
Total 221 Total 193
Levels of Receptiveness to the Change
Awareness about
the change
1 Stakeholders
Yet To Assess this
person
55 Stakeholders
0
20
40
60
80
100
120
Support (Mid) Resistance (High) Support (Mid)2 Assess This Person
Resistance (Mid) Support (Low) Resistance (Low) 35%
4%
10%
38%
18%
Stakeholder Types
Stakeholder
To be
determined
Change Agent
Critical
Stakeholder
Executive
Sponser
Key Notes
Overall Stakeholders level of
support is positive
Number of top Stakeholders
with ability to impact project is
25
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12. 800
Events
600
Stakeholder
s
30
Sponsors
50
Secondary
Stakeholders
0 20 40 60 80 100
Phone
Meeting
Webinar
Daily Update
Email
Top 5 Engagement Types
Status Deadline Request
View 16/08 Contact Paul about Pickup
View 26/08 Follow Up with Lucy
View 10/9 Send Report to George
View 16/09 Add text
View 16/09 Add text
Inbox
29%
21%
29%
21%
Engagement Per Project Phase
Delivery Post Delivery Concept Planning

13. Corporate
Activities

14. Revenue
Generation

15. 339.51
319.80
236.32
219.72
197.92
Sorting &
Processing
Fashion
Production
Plastic Recycling Customer Support Textile Recycling
Sum
of
AHT
(In
minutes)
Waste Type
AHT for each waste type
AHT measures the time taken to handle
different waste types or customer
inquiries
Next Steps
1. Efficient Waste Sorting: Implement automated sorting technologies that can quickly and
accurately segregate different types of waste materials. This reduces the time spent on
manual sorting and ensures that recyclable and non-recyclable materials are appropriately
processed.
2. Optimized Collection Routes: Use route optimization software to plan waste collection
routes more efficiently. This helps minimize travel time and fuel consumption, leading to
faster waste collection and reduced AHT.
3. Real-time Tracking: Equip waste collection vehicles with GPS and real-time tracking
systems. This allows supervisors to monitor progress, make real-time adjustments, and
respond promptly to any delays or issues.
4. Intelligent Bin Management: Implement smart waste bins that can monitor waste levels
and send alerts when they need emptying. This prevents unnecessary trips and ensures
bins are emptied only when required.
5. Vendor Collaboration: Foster better communication and collaboration with waste
management vendors and partners. This ensures a smooth flow of operations and reduces
delays in the overall waste management process.

16. CSAT: Customer Satisfaction
DSAT: Dissatisfaction with Service
Next Steps
1.Optimize Resources: Optimize resource for Textile recycling, as the
CSAT is low, Target the pain points where customers are most
dissatisfied.
2.Prioritize Training: If certain waste types consistently receive low
DSAT scores, it may indicate the need for additional training for staff
dealing with those specific waste types, leading to better service delivery.
95.43
84.64
51.89
50.69
50.48
107.32
67.99
60.79
61.35
56.14
Sorting &
Processing
Fashion
Production
Customer Support Plastic Recycling Textile Recycling
(CSAT/DSAT)
Score
Waste Type
CSAT/DSAT Comparison
Sum of CSAT Score Sum of DSAT Score

17. Based on the company's revenue
streams and their percentage
contribution to the total revenue.
Next Steps
1.Low-Performing Segments: Investigate the reasons behind lower
revenue contributions from certain segments. Assess market demand,
customer preferences, and competitive factors to develop plans for
improvement.
2.Market Research: Conduct market research and customer surveys to
better understand customer preferences and demands for different
revenue streams. Use this information to refine product offerings and
marketing strategies.
3.Product Development: Based on revenue stream analysis, consider
investing in research and development to innovate new products or
services in high-potential segments.
4.Cost Optimization: Evaluate the cost structures associated with each
revenue stream. Focus on optimizing costs in lower-performing segments
to improve profitability.
20%
10%
15%
25%
30%
% Contribution to Total Revenue
Eco-Fashion Products Environmental Services Product Sales
Recycling Services Waste Collection Services

18. Recycling Innovation
● Introduce "GreenLoop," a
revolutionary closed-loop recycling
system that converts post-consumer
plastic waste into high-quality recycled
fibers for use in fashion production.
● Partner with leading technology firms
to develop state-of-the-art smart
waste sorting machines that
significantly increase recycling
efficiency, reducing waste sent to
landfills by 30%.
Fashion Excellence
● Launch the "EcoChic Collection," a line of
trendy and sustainable fashion products
made from 100% recycled plastic
materials, capturing a new market
segment and increasing brand appeal.
● Win the prestigious "Sustainable Fashion
Award" for three consecutive years,
recognizing the company's commitment
to eco-friendly materials, ethical
production practices, and circular fashion.
Revenue growth
● Expand market presence by strategically
partnering with top fashion retailers, leading
to a 25% increase in distribution channels and
a 30% boost in sales revenue for the "EcoChic
Collection."
● Diversify revenue streams by launching
"EcoStyle Consulting Services," providing eco-
conscious fashion solutions to other fashion
brands and generating an additional 15%
revenue within the first year.
Sustainable Practices
● Achieve "Zero-Waste Certification" by
implementing a comprehensive waste
reduction program, diverting 95% of waste
from landfills through recycling, composting,
and waste-to-energy initiatives.
● Reduce water consumption in textile
production by 40% through innovative water
recycling technologies, promoting responsible
water stewardship and sustainable
manufacturing practices.
DISCOVERY FACTORY
Sustainability Revenue

19. 19
"I am thrilled about the prospect of actively contributing to the company's waste management success. The opportunity to be a part of a team dedicated to
sustainable practices and environmental impact resonates deeply with my values and aspirations. I am eager to leverage my skills and passion to drive
innovation, optimize waste management strategies, and foster a positive impact on both the environment and the company's growth. Together, we can
create a greener future and make a meaningful difference in waste management and sustainability."
In this presentation, we have covered key aspects of our waste management company's operations and initiatives. Let's recap the main points:
1. Project Management: We oversee large and moderately complex projects, ensuring compliance, efficiency, and successful execution.
2. Stakeholder Management: We serve as liaisons between team members and management, fostering effective communication and collaboration.
3. Corporate Activities: Our focus on waste diversion, recycling, and sustainable practices aligns with our commitment to environmental responsibility.
4. AHT and CSAT/DSAT: Average Handling Time (AHT) and Customer Satisfaction (CSAT) and Dissatisfaction (DSAT) are critical metrics we track to optimize
customer support and service quality.
5. Revenue Streams: Our revenue streams include eco-fashion products, environmental services, waste consulting, and more, reflecting our diversified
approach.
6. Waste Diversion Rate: We track waste diversion rates to measure our impact on reducing waste sent to landfills and enhancing sustainability.
By focusing on these key points, we have highlighted our dedication to innovation, sustainability, and customer satisfaction. Embracing a data-driven
approach, we strive to optimize waste management practices and drive growth, positioning our company as a leader in the waste management and eco-
fashion industry.

20. Thank You

21. Appendix – Other Solutions & Software's to streamline WM Initiatives
1. Waste Management Dashboard: Develop a centralized dashboard that consolidates all the data related to waste management, recycling rates, diversion rates,
cost savings, and customer satisfaction scores (CSAT and DSAT). This dashboard can provide real-time insights and visualizations to track the company's
performance, identify trends, and make data-driven decisions.
2. Inventory and Production Management: Develop an inventory and production management system to optimize the manufacturing process of shoes, bags, and
clothes made from recycled plastic. This system can track raw materials, production schedules, and product stock levels. It can also facilitate supply chain
management to ensure efficient production and reduce waste.
3. Waste Diversion Tracking System: Create a waste diversion tracking system that allows the company to record and monitor waste diversion rates for different
types of waste. The system can help in setting waste diversion targets, tracking progress, and identifying opportunities for improvement.
4. Sustainability Reporting Tool: Design a tool that automates the process of generating sustainability reports for the company. This tool can compile data on waste
diversion rates, recycling efforts, energy consumption, and other sustainability metrics. It can streamline the reporting process for compliance and transparency.
5. Product Customization Platform: Develop an online platform that allows customers to customize fashion products made from recycled plastic. This platform can
enable customers to choose designs, colors, and sizes, promoting a more sustainable and personalized shopping experience.
6. Mobile App for Customer Engagement: Create a mobile app that enables customers to track their waste diversion and recycling contributions. The app can also
provide updates on new product launches, recycling initiatives, and rewards programs to foster customer engagement and loyalty.
7. Sustainability Analytics and Insights: Build an analytics tool that analyzes data from various sources, including waste diversion rates, customer feedback, and
sales performance. This tool can provide actionable insights to optimize waste management strategies, improve product design, and identify new revenue
opportunities.

22. 22
Customer ID CSAT Score DSAT Score Waste Type AHT in minutes
Year Waste Diversion Rate %
Cost Savings in Million
Revenue Stream Percentage Diverted to
EcoStyle Fashion Solutions 5.86 5.36 Fashion Production 10.67 2020 57% 4.18 Product Sales 15% Retail
ReTex Solutions 3.53 4.55 Textile Recycling 13.91 2023 43% 4.96 Recycling Services 25% Healthcare
Green Cycle Plastics 5.17 2.00 Plastic Recycling 8.07 2022 51% 1.69 Recycling Services 25% Office
ReTex Solutions 4.82 2.70 Textile Recycling 8.07 2022 52% 5.05 Recycling Services 25% Venue
Eco Sort Solutions 3.46 2.66 Sorting & Processing 15.00 2022 46% 5.36 Waste Collection Services 30% Retail
Eco Sort Solutions 2.10 3.87 Sorting & Processing 12.78 2023 31% 2.31 Waste Collection Services 30% Office
ReTex Solutions 2.73 4.34 Textile Recycling 16.48 2019 39% 5.21 Recycling Services 25% Manufacturing and Industrial
GreenCare Support Solutions. 3.37 1.05 Customer Support 9.03 2021 40% 4.73 Environmental Services 10% Office
ReTex Solutions 3.99 4.02 Textile Recycling 10.50 2019 34% 1.22 Recycling Services 25% Retail