1. SHIBU JOHNROSE
Contact: +97 1 -552938287 , +97 1 5657 52502
E-Mail: shibujohnrose7 0@gmail.com
An accomplished & knowledgeable professional aiming for assignments as Senior System
Administrator with an organization of high repute; preferably in IT industry
SKILLS SET PROFILE SUMMARY
Installation & Configuration
Technical Support
Repair & Maintenance
Troubleshooting
Backup & Recovery
Liaison & coordination
Team Management
 A competent professional with 9 y ears of experience in Systems
Administration and Networking Operations
 Expertise in designing,installing & maintaining IT sy stems and network
management
 Sound knowledge of data backup operations along with prov en success in
areas of backup planning,design & implementation, execution and disaster
recov ery
 Proficient in imparting training on Salesforce and Serv ice Max Application
 Skilled in managing entire IT operations with experience in setting up /
maintaining serv ers & serv er dev ices administration
 Experience in ensuring configurations & data backup of serv ices and
implementing recov ery from disaster
 Gained significant exposureof working in AirWatch Console, MAC OS & iOS
 An effectivecommunicator with good analytical,interpersonal,planning and
problem solv ing skills
CORE COMPETENCIES
 Undertaking installation,configuration,administration, backup & recovery , apply ing database patches, up gradation, etc.
 Establishing environment by managing system configuration, directing system installation, documenting & enforcing sy stem
standards
 Dev ising strategies for disaster recovery management including planning and designing serv ers for back -up and recov ery
 Resolv ing problems in serv er, monitoring serv ers and making daily check list & reports
 Handling activ ities related to remote troubleshooting and fault finding, if issues occur upon initial installation
 Extending high-end technicalsupport for various servers and ensuring high customer satisfaction lev els through prompt
redressal of their problems
 Installing / configuring and managing Windows Serv er and Configuring CISCO Routers
 Responsible for handling antiv irus malware and spy ware quarantine issue
 Monitoring networkmaintenance activities and ensuring prompt troubleshooting of networkproblems to achiev e maximum
network uptime
WORK EXPERIENCE
Aug’10 – Till Date: Dormakaba FZE, UAE as IT Tech Support
Role:
 Ov erseeing Windows Serv ers 2003, 2008, 201 2 and Activ e Directory based env ironment with 250+ users
 Undertaking activ ities related to:
o Installation & configuration of SAGE ACCPAC; setup and configuration of ACCPAC client in user’s machine
o Setting up company & sy stem database and adv ance security settings
o User Administrations (create,delete & maintain);SAPclient installation & configuration and SAPGUI troubleshooting &
maintenance/upgrades/installations
 Creating and maintaining users, security group and user’s authentication
 Looking after:
o Microsoft Serv er Tools (Activ e Directory , DHCP, DNS)
o Creation of users and administering the group policies (GPO)
o Password and identity management
o SQL serv er daily backup, error identify and rectification between the interfaces
 Building & managing users in office 365; identify ing & resolv ing technical issues relating to office 365
 Administering activ ities like:
o Installation and configuration of storage management hardw are and software infrastructure
o Troubleshooting issues and deliv ering resolution for storage hardware & software
o Maintain proper backup schedule, restore and recov er data as requested
o User creation & modification; out breaker protection & ev ent management
o Installation and maintenance of Citrix Remote Application Serv er
 Responsible for:
o Maintaining content filter and spam filter
o Handling network serv er base antiv irus solutions and managing clien t sy stems
 Superv ising Salesforce CRM and Serv ice Max Application Management
Highlights:
 Serv ed as an activ e part of a 3 -member team in implementing Corporate Network for DORMAKABA in MENA region
 Functioned as team member in ISO and PACE implementation in organization

2. Apr’09 – Jul’10: AAA-Contractors (Ras Al Kaimah), UAE as IT Administrator
Role:
 Accountable for:
o Managing and maintaining Windows Serv ers 2003 and Activ e Directory ba sed Env ironment with 1 20+ users
o Maintaining Telephone Panasonic, NEC PABX Sy stems and software installation dump with latest updates
o Updating anti-v irus updates, doing regular windows patch update
 Executing Remote Desktops Tools (LogMeIn & TeamViewer)
 Looked after:
o Configuration & troubleshooting client mail software’s like Microsoft Outlook & POP3
o Wireless Connection in Laptop for Guest Users, Managers and Directors
o Windows operating sy stem ; serv er hardware components as per requirement
o Installation & troubleshooting Printer (HP, Xerox, Utax and Zebra Label printer)
o File serv er maintenance, sy mantec endpoint protection and backup & restore using Windows tool
 Monitored backup and disaster recov ery operations
Nov’07 – Mar’09: Amana-Contractors (RAK), UAE as IT Administrator
Role:
 Handled Windows Serv ers 2003 and Activ e Directory based Env ironment with 80+ users
 Accountable for:
o Configuring and troubleshooting client mail software’s like Microsoft Outlook with Exchange Serv er
o Implementing Remote desktops tools (LogMeIn, TeamViewer)
EDUCATION
 B.E. (Computer Science & Engineering) from Anna Univ ersity in 2006
PROFESSIONAL ENHANCEMENTS
 MCP (Microsoft Certified Professional)
 CCNA (Cisco Certified Network Associate)
TECHNICAL SKILLS
 Well v ersed with:
o Configuring IP Addressing, Sub Netting & VLSM Concepts
o Routing Protocols: RIP V1 , RIP V2, IGRP, EIGRP and OSPF
o Cabling Standards: Crossov er, Straight Through and Rollov er Cables
o Switching Concepts: STP, VLAN and ACCESS-LISTS
 Conv ersant with:
o Microsoft Office 365 and Microsoft Serv er
o ACCPAC and SAP
o Mobile Management
o NAS & File serv er
o MDEMON Exchange serv er
o Network Serv er base Antiv irus solutions and Managing Client Sy stems
o Salesforce CRM and Serv ice Max Application Management
o Citrix Remote Application Serv er
PERSONAL DETAILS
Date of Birth: 5th January 1 985
Address: Jebel Ali, Dubai, UAE
Language Known: English, Tamil, Malay alam and Hindi
Passport No.: P 1 87 467 1 (Expiry Date: 22/06/2026)