Sheila Brannon Pinda has over 25 years of experience in various roles including customer service, education, library sciences, and medical administration. She is proficient in Microsoft Office and has strong communication skills. Currently she works as a phone surveyor conducting patient satisfaction interviews. Previously she has held roles as a substitute teacher, international student advisor, library coordinator, and medical education assistant.

1. SHEILA BRANNON PINDA
SO UTH BEND IN
neverupstagedlife@live.com
SUMMARY OF QUALIFICATIONS
Highly proficient in Microsoft Office • Exceptional customer service skills • Excellent oral and written
communication skills • Energetic, motivated individual, with strong attention for detail
WORK EXPERIENCE
Press Ganey Associates, July 2010 – Present
Phone Center Representative
Telephone Surveyor in the Phone Center conducting patient health care satisfaction interviews and
governmental interviews including HCAHPS (Consumer Assessment of Healthcare Providers and
Systems) for Hospital, Dialysis, Pediatric, Outpatient, Emergency Room, etc. surveys
Substitute Teacher, South Bend Community School Corporation & School City of Mishawaka, 2009 – 2010
Substitute Teacher
Substituted for Preschool, Kindergarten, Elementary, Middle School, High School and Library having
current CPR Certification and Suicide Prevention Certification
Indiana University South Bend, 2002 – 2007
International Student Representative for International Student Services
Oversaw international insurance for international students • Created and presented PowerPoint
presentations on mandatory health insurance policy for International Student Orientations • Received
credentials of international students’ academic documents • Verified financial documents for both
undergraduate and graduate applications • Advised all prospective students regarding admission policies
and immigration issues • Utilized iOffice to bridge PeopleSoft with immigration software • Liaison
between students and insurance company issues and claims • Maintained departmental website •
Answered departmental international email daily • Initiated human resource eDocs for the hiring
employees • Initiated documents for the Bursar to pay insurance premiums
Indiana University South Bend, 1997 – 1999
Reserves Coordinator/Assistant Supervisor, Circulation for Franklin D. Schurz Library
Oversaw Reserves approximate 5500 items • Created Electronic Reserves pages for faculty • Created,
password-protected and troubleshot problems with Electronic Reserves • Scanned and uploaded course
materials using UNIX and SSH Secure Shell • Supervised the part time Circulation Assistant student
workers when Supervisor was not present • Opened library two mornings during the week • Supervised
library front desk three evenings a week • Automated the Reserves collection • Adhered to copyright law
as related to the fair use guidelines stipulated by the U.S. Government
La Porte Hospital, Inc., La Porte, Indiana, 1990 – 1993
Medical Education/Medical Library Assistant
Assisted Director of Medical Education and Medical Library • Scheduled Medical Education program
and activities • Maintained records, budget and Continuing Education Units for Medical Staff •
Corresponded with medical schools, national medical organizations, volunteer health organizations,
pharmaceutical firms, governmental agencies, and other constituencies who provided support for
medical education programs • Performed bibliographical searches, interlibrary loan requests for medical,
dental, nursing staff and hospital administrators • Coordinated volunteers in Medical Library • Produced
medical slides, medical imaging and transparencies for medical education conferences • Processed

2. payment of all invoices • Prepared Grant-In-Aid Report and Narrative Progress • Liaison for
pharmaceutical companies visits
Medical Mission to Haiti, 1992
Pharmacy Tech
Worked with the 21 medical, dental, nursing, EMT, volunteers traveling on the medical mission to
northern Haiti
Library Departments
Worked in Periodicals, Cataloging and Bibliographic Access, Medical Library, Acquisitions, Reserves,
Circulations and in high school helped with transferring sections of a small public library to Dewey
Decimal System
EDUCATION
Bachelor of Science in Education, Elementary Education with Endorsement in Early Childhood
Indiana State University
Westville High School, Westville Indiana, Diploma
Additional: Web Architecture, Bibliographic Access/Dewey Decimal Classification (2007), Listened to
instruction on RDA cataloging Rules, Children’s and Young Adult Literature, Medical Terminology I, IU
Copyright and Intellectual Property for Information Professionals with Kenneth Cruz at Indiana University
Purdue University at Indianapolis before he went to Columbia University, Currently certified until March 2017,
Certified in Teen Suicide Prevention and CPR
SOFTWARE
Currently Microsoft Office 2013 and Windows 10, GroupWise, PeopleSoft, NOTIS, Sirsi, Dreamweaver, CS5,
SSH Secure Shell, Basic Unix commands, Wordpress, Adobe, Epson Print, Fax and Scan
PERSONAL
Never An Upstaged Life blog (neverupstaged.wordpress.com) approaching 9,200 views, Never An Upstaged
Life book by Sheila Anne Brannon published on Kindle in November 2016, Listen to Pimsleur Language CDs
for pleasure, Collection of DVDs and VHSs, Library of more than 5,000, most used for quotes for Never An
Upstaged Life book and blog.