we have come up with our new edition – The Best of 5 Diagnostic and Pathology Centers. Diagnostic & Pathology Centers taking giant strides

1. PREMIER
HEALTH CENTER
At the Forefront of India’s Healthcare Revolution
Pradeep Chakravarthy
Managing Director
DIAGNOSTIC AND PATHOLOGY
CENTERS
THE BEST OF
Diagnostic Sphere
Technological Trends
in Global Diagnostic
and Pathology Centers
Pathology Tomorrow
Future of Diagnostic
and Pathology
Space in India
2021
VOL. 03
ISSUE 08

4. Editor’s Note
ppropriate diagnosis and optimum treatment
Afor better health or cure from diseases are
corelated. A medical practitioner will be able to
treat a patient of a particular ailment only when the
medical diagnosis is perfect. Here is where the vital role
of diagnostic and pathology centers come to the fore.
Diagnostic and pathology centres are equipped with
laboratories and qualified staff who are efficient in
identifying diseases based on the symptoms that a
patient has. A perfect diagnosis ensures optimal cure
or relief from the ailment.
These centers, therefore, cannot afford to go wrong or
even leave an iota of doubt in the medical reports. If at
all there is some doubt in certain complicated cases,
the tests are performed again until the diagnosis
seems perfect. The diagnostic and pathology centers
and doctors/hospitals share a bond of trust, the onus
of which lies on the centers by way of producing the
accurate diagnosis. They also go on home visits to
collect samples from patients for the necessary tests.
Some of these centers have created a reputation for
themselves in the field and are known for their
trustworthiness, prompt, and quality diagnosis. A
patient’s health and treatment largely rest on the
DIAGNOSTIC AND
PATHOLOGY
CENTERS TAKING
GIANT STRIDES

5. diagnosis of these centers that shoulder the
responsibilities amid all challenges.
The Covid-19 pandemic has only added to their
responsibilities and challenges. The pandemic has also
changed the way these diagnostic and pathology
centers function. In addition, the focus is also on
understanding the pathology of the deadly virus.
These centers with their high standards and precise
testing, cutting edge technology, state-of the-art
laboratories and qualified staff have stood the test of
time - pandemic or no pandemic. They have always
been in the pursuit of upgrading their services and
raising the bar for themselves.
From general pathology to specialised services like
molecular, PCR (polymerase chain reaction), gene
sequencing, cytogenetics, and FISH (Fluorescence in
situ hybridization), haemotology and flow cytometry,
immunohistochemistry, surgical pathology, next
generation sequencing and many more, the centers
are providing unparalleled services.
Advancements in diagnostic and pathology services
have enhanced the treatment process with their
accurate results and continuous research in the field.
These centers have made giant strides and there
seems no stopping for them to progress continuously
in their quest to provide the best.
Technology has played a gigantic role in aiding
diagnostic and pathology labs. Equipped with latest
technologies, patients can now check their results
online. With machine learning the probability of
analysing autism earlier in the blood is also being
probed.
Besides, digital patient engagement is an up-and-
coming solution in the country and many medical
practitioners have already adopted it even prior to the
pandemic. In fact, digital pathology could be the
solution in the future if the pandemic prevails.
Honouring the diligent services of this integral part of
the medical fraternity, we at Insights Success have
come up with our new edition – The Best of 5
Diagnostic and Pathology Centers.
We are sure that it will give you lot of insight about their
work and the latest in the field. Read on to discover
more.
Sumita Sarkar
Chief Editor
sumita@insightssuccess.com

6. PREMIER
HEALTH CENTER
At the Forefront of India’s Healthcare Revolution
Diagnostic Sphere
Technological Trends
in Global Diagnostic
and Pathology Centers
Pathology Tomorrow
Future of Diagnostic
and Pathology
Space in India
Articles
Cover Story
08
16 28

7. Manglam Diagnostics
Delivering World-Class
and Excellent
Diagnostic Facilities
Oncquest
Laboratories Ltd
Digitizing the Future
of Lab Testing with
Smart Technology
SRL Diagnostics
Redefining Diagnostics
in a Dynamic Way
20
32
22
Contents

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Editor-in-Chief Sumita Sarkar
Managing Editor Darshan Parmar
Assisting Editor Ananda Kamal Das
Contributing Writers Ashish, Renuka
Chief Designer Asha Bange
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Co-designer Deepanjali, Vivek
Operations Head Megha Mishra
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MARCH, 2021

9. Management Brief
Company Name
Dr. Gulab Rai Gupta
Chairman and
Managing Director
Premier Health Center
Mr Aditya C Burman,
Dr Ravinder Deep
Singh Sethi
Director, COO
SRL DIAGNOSTICS
Anand K.
CEO
Oncquest
Laboratories Ltd
Pradeep Chakravarthy
Managing Director
Manglam Diagnostics is chain of diagnostic centres operating
in Haryana region for more than 20 years.
Oncquest Laboratories Ltd has a two-decade legacy of trust,
and accuracy in pathology testing. A favourite amongst
clinicians, specialty hospitals, and other path labs.
Premier Health Center, one of the pioneering diagnostic centers
of Chennai offers diagnostic services with a brand new, cutting
edge technology providing results of uncompromising quality
in a transparent and customer focused manner.
SRL is the largest Diagnostics Company in India having an
impressive 'Reach', providing superior quality diagnostics
services to its customers through a very efficient network of
labs and collection points.
Manglam Diagnostics
BEST OF
DIAGNOSTIC
AND PATHOLOGY
CENTERS
THE

10. C
O
V
E
R
S
T
O
R
Y
Premier
Health
At the Forefront of India’s Healthcare Revolution
Center
Our vision for the future is a disease
free society through better diagnosis
for cure and timely prevention through
health screening.
“ “

11. Pradeep Chakravarthy
Managing Director

12. Through the course of time,
technology and healthcare
have played pivotal roles
aiding our survival and evolution. In
testing times, like the current one
which the entire world is struggling to
endure, the conjunction of technology
and healthcare has been deemed both
necessary and profound.
This edition, The Best of 5 Diagnostic
and Pathology Centres, brings into
spotlight those healthcare service
providers that have acknowledged,
achieved, and adopted, this conjunction
and are striving to deliver the best of
their services. One prominent name
among these healthcare service
providers is Premier Health Center
(PHC).
Premier Health Center started out as a
diagnostic facility over 40 years ago to
become the largest private diagnostic
centre. PHC provides pathology and
radiology services to all private
medical facilities, public hospitals, and
community centres and also operates at
a series of standalone hospitals across
Chennai.
PHC engages and attracts the finest
healthcare professionals and integrates
them across its different locations,
giving it the advantage of having a
world class team. PHC’s expanding
team of skilled professionals aim to
provide access to high quality, cost
effective, best practice diagnostics
24/7, 365 days of the year. The
company has a full complement of
Radiologists, Pathologists, Medical
Imaging Technologists, Lab Tech,
Clinical Assistants and Support Staff.
PHC offers diagnostic services with
cutting edge technology providing
results of uncompromising quality in a
transparent and customer focused
manner. The company is regarded as
one of the finest diagnostic centres in
the country. It has been recognized by
government and various hospitals for
successful ventures and diagnostic
services for over a decade. What was
never compromised in all these
achievements over the 40 years are the
ethics and the original vision of
providing the best in diagnostics at
affordable prices.
PHC’s head processing centre is spread
across an 8,000sqft in area with two
floors, Separate lounge dedicated for
corporate and association clients. The
lab is conveniently located in the heart
of Chennai, well connected with the
other 27 centres around the town
through online reporting and is run by
an efficient team of 220 technicians.
PHC started with a mission to become
most trusted and reliable healthcare
service provider in Chennai. This today
is reflected by the number of more than
2000+ foot falls that PHC has on daily
basis. “Our vision for the future is a
disease free society through better
diagnosis for cure and timely
prevention through health screening,”
says Pradeep Chakravarthy, the
Managing Director of Premier Health
Center. “We are constantly looking for
new ways to transform the lives of
others using high end technology,” he
adds.
Under Proficient Leadership
Amidst the stiff Industry competition,
Pradeep Chakravarthy has positioned
PHC in the healthcare map by
providing quality medical technology.
Ever since his humble beginning in
2000, he has been tirelessly working
towards PHC’s consistent success and
has established tie-ups with several
medical establishments.
As a result, PHC now stands as one of
the finest diagnostic facility, catering
over 28 locations across the Chennai.
His vision is to make healthcare
accessible and affordable to the
Chennai population. His determination
and futuristic approach enabled the
common man to access quality
diagnosis, which were once
unaffordable for the people of all
classes.
All of his corporate ventures are
aligned with one goal – improving
access and affordability of healthcare.
In recognition of his outstanding
leadership qualities, he was adjudged
as the Pioneering Med-Tech Savant by
Silicon India.
Offering Only the Best
PHC delivers a comprehensive set of
services to cater to various needs of its
customers. The company is constantly
making consistent initiatives to widen
the scope of its services. Below is the
list of services offered by PHC:
3Lab Departments
• Haematology
• Biochemistry
• Blood Serology
• Immunology
• Microbiology
• Clinical Pathology
• Histopathology
• Molecular Biology
3Imaging Section
• Computerized ECG
• Digital X-Ray
• Ultra-Sonogram
• Echocardiogram
• Mammogram
3Cardiac and Neuro
• T.M.T
• P.F.T
• E.E.G
3Doppler Study
3Contrast Study
3Home Services
• E.C.G
• Portable X-Ray
• Complete Blood Investigation
BEST OF
DIAGNOSTIC
AND PATHOLOGY
CENTERS
THE

13. 3Health Packages
• Master Health Check
• Child Health Check Up
• Well Women Health Check Up
• Premier Executive Health Check
• Premier Senior Citizen Check Up
• Pre-Marital Check Up
• Pre-Employment Checks
• Premier Home Care is a convenient, technology
driven platform that serves as a one stop solution for
patients of associated hospitals or healthcare service
providers. It is a home collection for all lab services,
offering patients the convenience of making their
choice based on time, comfort, location, and
turnaround time.
Patients also enjoy the added luxury of getting their
samples collected in the comforts of their home by a
trained phlebotomist. Patients can arrange Premier
Home Care service by calling our 24/7 patients care
We ensure
that all staff have
the necessary
education and
operating knowledge,
so that the best
process outcome
can be achieved
for our patients
“
“

14. number and get info on specific test and profiles that need
to be done. PHC shares all the relevant details, including
price, quality and certifications, typical turnaround time etc.
Patients can then choose the time of home care they would
like to engage with.
• Premier Health Center enables corporates through
Health Screening Services. PHC’s consultants are able
to customize packages according to the corporate
company’s requirements to increase efficiency and
quality of life. It creates tailor-made wellness packages
for corporates for a minimum of 10 employees up to
1000 employees. This is inclusive of premium
diagnostic services, a corporate level report for the
Human Resources (HR) division that captures the
health status of their employees, and also highlights
special cases that may require immediate attention or
supervision.
PHC’s individual reports to employees detail their
general wellness, including their physical, social, and
mental wellbeing. Based on the reports, the company
arranges for talks by industry experts to create
awareness and counsel employees. With a wide array
of corporate healthcare initiatives, PHC is committed
to ensure staff remain in the pink of health for the
associated corporates’ enhanced productivity. In
addition to its wellness programs, PHC also offers
ECG, PFT and eye testing as an on-site service to
corporates.
 PHC also offers health check-ups at
schools/colleges where the focus is on
conducting routine check-ups and record
health issues specific to the needs of growing
children. With a wide array of corporate
healthcare initiatives, the company is
committed to ensure students remain in the
pink of health for future.
 Under the Hospital Lab Management (HLM)
model, PHC sets-up clinical laboratories in
newly established hospitals and manages
‘in-hospital’ clinical laboratories in existing
hospitals, to conduct onsite testing as per the
associated hospital’s requirements.
Pursuant to the terms of our contractual agreements,
the hospital typically provides space and access to its
utilities and other infrastructure, and PHC provides the
diagnostic equipment, and responsible for all costs
relating to personnel, consumables, including purchase

15. of equipment, training of manpower and other
administrative responsibilities pertaining to the laboratory.
Redefining Excellence
In all aspects, PHC’s services are underpinned by its
principles of quality:
• To be the provider of choice for patients and health care
providers, offering a patient-centred service, continuing
to meet the demands of local and hospital based
clinicians, healthcare partners, and patients.
• To build on strengths of rapid access and result
communication.
• To utilise assets effectively, making the most of patient
care environments, optimising the patient and referring
doctor experience while simultaneously improving the
access to availability of services.
• To improve patient outcomes by giving immediate
access to diagnostic imaging services coupled with
immediate effective result communication.
• To maintain a culture of clinical best practice throughout
the organisation, ensuring the personal and professional
development of all team members
PHC will continue to invest in state-of-the-art equipment,
and ongoing staff training and professional development, to
ensure its patients receive high-quality services and the best
care.
PHCs regularly reviews its equipment portfolio and
discover latest equipment, in order to maintain its
competitive edge. PHC’s future planning includes assessing
and expanding its service locations to meet the needs of any
expected population growth.
PHC engages and attracts
the finest healthcare
professionals and
integrates them across
its different locations,
giving it the advantage of
having a world class team.
“
“

16. Subscribe Today
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18. Future of
DIAGNOSTIC
and
PATHOLOGY
SPACE
INDIA
in
Pathology Tomorrow
www.insightssuccess.in
16 | March 2021

19. www.insightssuccess.in March 2021 | 17

20. Pathology lab and Diagnostic centers are the most
significant backbones of the healthcare industry.
With the rising standards in healthcare, the demand
to reshape the equipment and trained professionals for the
lab are also urging for more efficiency.
Even with the introduction of advanced technology in the
field of diagnostics, such as instant sharing of images with
high resolution, blood-drawing robots, synthetic tissues,
augmented reality for diagnostic; the system of pathology
lab still continues to work with the same techniques and
equipment.
The old techniques of observing tissues with the medical
institution where most of the process is conducted manually
along with the equipment that has been in the lab for ages.
The traditional method not only delays the workflow but
also limits the professionals who need to be more efficient
with modern technology and equipment. With the reducing
numbers of professionals in the sphere of pathology, the
demand to provide the end results for the diagnosis is
increasing drastically and is pushing pathologists to work
under pressure in order to move faster.
The earlier process of diagnostic which involves a higher
risk of loss while transferring the glass slides and collabo-
rating with the professional in determining the results could
find better ways to do the same. It is now required to equip
the trained professionals with efficient, scalable, and
advanced techniques that could assist and set them free
from the heavy workflow.
Compared to other countries, where pathology experts in
their specified field have grown immeasurably, in India, we
are still lagging behind when it comes to diagnosis of rare
disease and organs. Therefore, to raise our healthcare
industry from such a loss in terms of digital equipment and
trained professionals, we need to collaborate with other
countries to acquire a transparent mindset.
As we are moving towards 2022, the enhancement of
modern technology is mushrooming in the domain of
healthcare, the process of scanning and analyzing slides
which nearly takes half an hour for a pathologist is now
replaced with artificial intelligence to assist with the result
within few minutes.
Today the medical industry is blessed with unbelievable
technology in keeping the healthcare sector at the front.
Digitization in pathology to ameliorate productivity and
performance is transforming the conventional methods.
Being the essence of the sector for more than 100 years, the
innovative technology has accustomed with the adequate
understanding and diagnosing the disease, helping pathol-
ogy labs to have complete control over the entire procedure
of diagnosis.
Widely used in teaching, digital pathology is now utilized
by expert consultants as a tool in storing the slides. Usage
of digital pathology is rapidly gaining pace for carrying out
testing and diagnosis on daily basis with efficacy.
Acceptance of the avant-grade equipment in the healthcare
industry enhanced the efficiency for reporting clinical
reports, reduced the time duration, and decreasing the
chances of error rates. Their faster reporting technique has
made it possible to come up with different opinions by
various pathologists across geographical boundaries
without physically fetching and delivering any images.
Even with such advancements and contributing more than
50 percent of the total market, the idea of preventive
healthcare is yet not widely practiced in most regions. The
reason for such unsteady growth varies from the shortage of
funding to the absence of awareness in the relevant domain.
As most of the expenses that are carried out over the smart
techniques depend upon the illness and preventive measure,
making it deficit to reach optimum potential.
Being a sensitive market in terms of price, the Indian
government is working towards making the old labs under
survey and evaluation precisely to make certain changes.
Taking a further step with EDL – Essential Diagnostics list,
concerning the regulation of price cap for diagnostics and
standardization, could positively impact the sector of
health.
The subsequent factor that immensely impacts the sector is
the changing business model, due to the emerging disease at
different corners of the globe. Experts associated with
diagnostics, now prefer to provide the service of collecting
samples from the comfort of home. This effectively helps
the pathologist to expand their customer base and adds
value to their service. They are further looking to integrate
with other clinics and firms, at the same time exploring to
outsource the support for creating a better and growing
environment.
-Renuka Singh
www.insightssuccess.in
18 | March 2021

22. MANGLAM
DIAGNOSTICS
Delivering World-Class and Excellent Diagnostic Facilities
We use
the simplest
high-end technologies
to supply excellent
and accurate diagnostic
facilities
“
“
In these testing times, diseases and illness have become
a matter of serious concern. Nowadays, people
contracting hazardous diseases require instant medical
assistance. Minor issues can be tackled with good rest and
proper diet. However, serious health issues require the
attention of specialized healthcare practitioners and
diagnostic centers. In today’s age, the services of dedicated
diagnostic centers are needed more than ever.
One such prominent diagnostic center uplifting healthcare
practices and protecting lives is Manglam Diagnostics.
Established in 1996, the diagnostic center operates effi-
ciently in the state of Haryana. With its head office and
main processing unit located at Hisar city, it has been
providing all diagnostic modalities under one roof for more
than two decades.
With a pioneering vision, Manglam Diagnostics established
the first magnetic resonance imaging (MRI) and single
donor platelet (SDP) machines in its blood bank along with
the first nuclear medicine center with the newest PET CT
scanner and a dual-head gamma camera in Haryana (except
NCR).
The center has also added Beam Computed Tomography
(CBCT) for dental & maxillofacial radiology to its canopy.
It is the very first diagnostic center in Hisar city to provide
this facility.
Dr. Gulab Rai Gupta
Chairman,
Managing Director
www.insightssuccess.in
20 | March 2021

23. Excellent Diagnostic Facilities
Manglam Diagnostics provides a wide array of diagnostic
facilities ranging from simple hemoglobin test to the most
complex PET scan under one roof. These tests are per-
formed under the supervision of well-qualified pathologists,
microbiologists, and radiologists and repeated for assur-
ance.
The center conducts quality control procedures at regular
intervals by utilizing quality check parameters such as
internal quality check (IQC), inter-lab check (ILC), and
external quality control (EQAS) to maintain the liability
and accuracy of the results. Manglam Diagnostics focuses
on opening new centers in those cities which lack quality
diagnostic center with an engaged full-time pathologist and
radiologist. The prime focus of these centers is to deliver
affordable diagnostic facilities to tier III cities and nearby
rural areas.
Manglam Diagnostics employs the best machines, estab-
lished ethical practices, and a team of qualified doctors and
technical staff to deliver excellent diagnostic experiences to
the patients. The center focuses on providing comfort to its
patients. Accordingly, it offers free ambulance service, 24
hours emergency services, home collection facility, web
facilitation of report view and download, 24×7 customer
care, and a wonderful ambiance at its centers.
The various diagnostic facilities available within the 8
different centers include hematology, biochemistry,
serology, microbiology, histopathology, cytopathology,
molecular diagnostic tests, ultrasound, CT scan, MRI, and
tons more. The centers at Hisar and Hansi also provide
blood bank services. Economically weak customers can
also avail timely discounts at these centers.
Inspiring Leadership
The guiding force responsible for the success of Manglam
Diagnostics is Dr. Gulab Rai Gupta. He is a senior
consultant pathologist as well as the Chairman and
Managing Director (CMD) of the center. Dr. G. R. Gupta
is a graduate in medicine from Assam Medical College,
Dibrugarh, Assam and a postgraduate in pathology from the
prestigious Post Graduate Institute of Medical Education &
Research (PGIMER), Chandigarh in 1993. While pursuing
his MBBS, Dr. Gupta was awarded with six gold medals,
four silver, and three bronze medals. He also won a gold
medal for his overall proficiency in the subject of pathology
in his post-graduation.
Dr. Gupta is not only bright in academics, but also has a
keen interest in sports. He is associated with various
medical organizations and has also made many publica-
tions. He is renowned for modernizing medical diagnostics
with excellent facilities at an affordable cost in the state of
Haryana.
The Success Saga
Since its establishment in 1996, Manglam Diagnostics has
evolved with time and has established itself as a dedicated
player in the field of medical diagnostics. With its main
center at Hisar, it has now become an ISO certified
diagnostic center. It has earned the reputation of becoming
the very first diagnostic center in Hisar city to have NABL
accreditation for a medical laboratory and NABH accredita-
tion for medical imaging modalities. Apart from main the
center, Manglam Diagnostics is also planning to set up
several quality diagnostic centers with qualified patholo-
gists in tier II & III cities in the future. It is gradually
spreading its wings to different cities of Haryana and in the
forthcoming years, it plans to establish itself in almost all
the important cities of the state.
Motivating Work Environment
Manglam Diagnostics believes in adding a human touch
into its world-class high-tech services. Accordingly, it
deploys trained and skilled staff across all its centers. The
center provides timely and proper skill development
training to the employees in the fields of handling of the
instruments, sample processing, dealing with patients, and
reporting. Employees can avail all the basic facilities to
work without any interruption. The center further offers
them incentives, personal appraisals, and promotions to
boost their morale. The technical team communicates
directly with the clinical and management team to maintain
work continuity. Also, the employees are provided with the
scope to maintain work-life balance.
A Promising Future
Team Manglam states that as per the Indian Diagnostic
services outlook report 2020, the diagnostic industry will
further grow at the rate of 27.5% for the next five years. It
also believes that the first step towards making the
diagnostic industry accessible and reliable is to follow the
Clinical Establishment Act, and strictly regulate the running
of diagnostic centers. In 2021, we are planning to open 15
to 20 more diagnostic centers in collaboration with foreign
investor companies/corporates. Marching ahead, Manglam
Diagnostic will keep on growing and deliver efficient
services to more cities in the state of Haryana.
www.insightssuccess.in March 2021 | 21
BEST OF
DIAGNOSTIC
AND PATHOLOGY
CENTERS
THE

24. nnovation and developing technology are
Irevolutionizing the world of diagnostics and lab
testing – making it more handy, convenient, and
faster. With advanced analytics, mobility, and IoT, the
healthcare industry has been digitally modified to treat
patients effectively with corrective measures.
India’s leading super-specialized laboratory network –
Oncquest Laboratories Ltd are among the developed
business model who has shaped its name among favorite
clinicians, specialty hospitals, and other path labs.
Building a legacy of trust and accuracy with two decades
in pathology testing, Oncquest has progressively evolved
over time. Started as a research entity, it is known for
second opinion and final diagnosis, using the most
advanced technology and skills, and for its excellence in
Molecular and Clinical Diagnostics.
Oncquest started as a research lab in Dabur Research
Foundation in 2001. In 2003 Oncquest moved to a new
office in Safdarjung Enclave doing Molecular Biology,
Flow Cytometry which was further expanded to other
services and departments like Histopathology, IHC in
2004, Cytogenetics in 2006, and routine pathology in
2010. Hospital Lab Management was started, CAP
accreditations, patient support programs started in 2005,
and Clinical Trials as separate verticals by 2010.
A strong network of 43 Laboratories, 350+ Collection
Centers, 1700+ Service Associates, with a strong presence
in South Asia. Oncquest has a highly skilled and globally
reputed team of qualified doctors with a combined
experience of 600+ years. Its logistic capabilities and Pan
Asia geographical spread make Oncquest an ideal
ONCQUEST
Laboratories Ltd
Digitizing the Future of Lab Testing with Smart Technology
Don’t wait for things
to normalize,
the world is in
a reset mode and
we must make the
best of our capabilities.
Play to your
strengths and adapt
to the change
www.insightssuccess.in
22 | March 2021
BEST OF
DIAGNOSTIC
AND PATHOLOGY
CENTERS
THE

25. associate for all clinical activities in India and
neighboring countries.
Oncquest is now on an aggressive expansion mode
having acquired Quest Diagnostics’ Indian operations
from Strand last year.
Oncquest has a range of preventive health packages
catering to the specific needs of each family member and
based on gender, lifestyle, geographical trends, family
history, and current/topical health issues.
Some of the packages include:
• Inner Fitness Packages – Beginners (for youngsters),
Champion (middle-aged) Legend (for seniors).
and
• Cardiac, Diabetes, and similar other Inner Fitness
Packages. For People especially with a family history
of Cardiac, Diabetes, and other diseases.
• Immunity Check Packages – General and Advanced.
The immunity check packages were designed keeping
the current pandemic in mind since a healthy immune
system is the best defense against COVID-19.
• Advanced screening packages covering extensive
health parameters screening for bacterial/viral
infection/inflammation / autoimmune disorders, etc.
The packages are available across networks under
different names and localized offerings. But all of them
will have the same underlying scientific basis.
Preventive Health & Cleanliness drive
In consonance with the National initiative, the spirit of
cleanliness through camps and other mass screening
activities are also included to highlight the relationship
between health, cleanliness, and potential diseases;
clinical and subclinical.
Various community initiatives are undertaken by
Oncquest every year to promote good health and
hygiene. These initiatives cover areas like smoking,
hand hygiene, mass screenings for HPV, nicotine levels,
infective disorders like gastroenteritis, parasitic
infestations, fungal and viral infections, etc., and
screenings for general health. The belief is that
preventive actions can reduce the incidence of infective
disorders significantly.
Aditya C Burman
Director, Oncquest Laboratories Ltd.
On his return to India in 2004, Aditya joined Dabur
Pharma Ltd, a specialist organization in the manufacture
and global distribution of Oncology Pharmaceuticals,
and a Burman Family-owned enterprise, in the capacity
of Head of Sales and Marketing for Latin America. The
company was subsequently sold to Fresenius Kabi, in
2008, and has continued in its endeavour to be a global
leaderinitsfield.
Oncquest Laboratories, a Clinical Pathology and
Molecular Diagnostics company with a core focus in
Oncology and Genetics began its operations in 2001,
and was focused on molecular technologies at a
research level before expanding its scope of operations
and geographical presence to a pan-India, multi-
speciality diagnostic chain. Under Aditya’s guidance
since 2004, Oncquest has continued to innovate and
bring many first-to-market assays, which have helped
shape the field of companion diagnostics in India, as it
standstoday.
Since 2008, Aditya took on the exclusive role of Director
in Oncquest Laboratories Ltd, in which he continues till
date. Since its inception Oncquest has grown manifold
and continues to enjoy a healthy growth rate in a highly
competitive industry. Oncquest has since established
itself as a reference laboratory of choice for physicians,
hospitals, and research bodies; its innovative pipeline of
diagnosticassaysmaintainsitshard-earnedreputation.
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26. The activities start with pre counseling before the
conduct of examination and tests, followed with
physical examination and detection of diseases,
measurement of height, weight, and blood pressure,
tests are carried out, counseling is done during the
examination, and follow up counseling is done once
the test results are available.
Rapidly Growing Healthcare Market
The vision is to become the most influential and
appreciated partner for diagnostics. Started with
Clinical Pathology service in 2001 and expanding to
Molecular Biology and Flow Cytometry, the scientific
team has now grown soundly from basic routine tests
to the highly advanced/esoteric genome testing and
predictive diagnostics.
Oncquest has an in-house R&D Department that
validates technologies from abroad, calibrates them
against Indian people, their genetics constitution,
environment settings, etc.
Lack of Govt. regulations and no entry barriers
prompted many non-serious players to jump into the
fray. This paved way for mushrooming of standalone
diagnostic players. Low entry barriers, start-ups /
investor-funded small companies with low scientific
backgrounds could muscle through with disruptive
pricing, posing a major challenge to serious players
whose bottom line got eroded.
The prices of hi-end specialized Laboratory tests have
been brought down by 40-60% in the past few years
when compared to their international prices.
Being a doctors’ brand – Oncquest is moving forward
to leverage its expertise in B2B, to expand its segment
in B2C with major cities in mind. Setting the right
team to spearhead their growth with handpicked
professionals, the goal is to reach out to the end
customers and patients.
Dwelling in the space for the last 2 decades with a
sound medical team, Oncquest is leading the
oncology-based testing market with the consistent
support of their promoters - that are also the promoters
of Dabur.
Dr. Ravinder Deep Singh Sethi
Chief Operating Officer,
Oncquest Laboratories Limited
Popularly known as 'RD' amongst his friends, colleagues,
and close business associates, Dr Ravinder Deep Singh
Sethi in his career spanning over 22 years has focused on
P&L Management and Strategy roles with industry
leaders in FMCG (Hindustan Unilever), Telecom (Reliance
Communications, Tata Communications) and healthcare
(Ranbaxy Global Consumer, Dr Lal PathLabs, Metropolis
Healthcare)withgloballyrespectedoutcomes.
He is a Doctorate in Management, PGDBM in Sales &
Management and a Commerce graduate from Delhi
University. He is a seasoned business leader and is known
to transform organizations with powerful analytical skills,
potentcommunicationaptitudesandstrategicgoals.
Dr Ravinder Singh Deep Sethi Joined Oncquest
Laboratories Ltd. in July-2020 and is responsible for
driving the overall growth and strengthening footprints in
Indian and foreign market by expanding infrastructure,
bringing clinical excellence, best practice, and team
development.
His vision is to make Oncquest Laboratories Ltd. a
prominent player in the organized diagnostics category
b y d e v e l o p i n g n e w b u s i n e s s m o d u l e s ,
national/international sales and operations, restructuring,
value creation, introduction of new products/tests and by
leveraging logistics chain to enhance productivity and
profitability.
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27. The industry itself is growing at a CAGR of 15-20% and
the shift to a recognized chain of laboratories is happening
at a greater pace. With Government stepping up
accreditations and controls, the more serious players who
have invested in quality and accreditations will stand to
benefit more than the players from the unorganized
segment.
Although plenty of services get affected due to lockdown
and subsequent closure of OPDs, the health network of
Oncquest kept their service open for critical and
emergency testing. On receiving approval from ICRM for
Covid-19 testing, they also continued to assist the Delhi
government and other pertinent hospitals.
Leveraging Hi-Tech
Technological advancements were fast-tracked during the
current pandemic, Govt. worked out virtual accreditations
of labs/fast approvals, SOPs, apps for nation-wide
tracking, all helped fight the pandemic using technology
with greater ease.
Post pandemic there is a growing realization of the
importance of digital tools in diagnostics, and the need to
identify health issues early. Online channels have
mushroomed offering information, consults, virtual
assistants, together with new and innovative concepts like
genetics-based testing, etc.
Advancements in Genetics, Information technology, and
digital pathology are transforming Histopathology and
many other pathology subspecialties like Microbiology. In
histopathology, screen-based reading is being used more
than conventional microscopes. Startups operating in niche
segments are bringing new and innovative ways to reach
out to patients with point-of-care solutions and can bring
world-class healthcare solutions into the remote areas of
the country.
With the diseases getting complex by the day, there is a
growing dependence on diagnostics. With advanced
technology and AI-based solutions, the challenges and
uncertainties related to difficult diagnostics will be
reduced, and accuracy will increase.
CORE VALUES TO CONSIDER
• To discover at an early stage
the condition which afflict the
populations we serve, through
community outreach and our
relationships with
practitioners.
• To diagnose with accuracy
and reliability the condition
which are presented to us,
using the best-in-class of
technology that is available;
globally.
• To defend, effectively, the
population from such
diseases for the future,
through education and
knowledge sharing.
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30. Technological Trends in
GLOBAL DIAGNOSTIC
and
PATHOLOGY CENTERS
Diagnostics Sphere
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28 | March 2021

31. Proper diagnosis is the first step to a treatment procedure.
Without diagnosis there cannot be any treatment.
Doctors and therapists advise patients on treatment
options and future health risks based on the diagnosis. Here is
where diagnostic and pathology centers play the primary and
crucial role of aiding the medical professionals in appropriate
diagnosis of the symptoms in a patient.
The aim of pathology examination is to provide precise, specific,
and detailed diagnosis so that the treating physician can
formulate the best treatment plan possible. For example, there
are hundreds of different types of tumors, most of which have
distinct biology and necessitate a pathologist's accurate diagno-
sis.
Another reason a diagnosis is important is that it informs health
insurance companies if patients have a medical condition that
necessitates treatment.
According to Wikipedia, “Medical diagnosis is the process of
determining which disease or condition explains a person's
symptoms and signs. It is most often referred to as diagnosis with
the medical context being implicit. The information required for
diagnosis is typically collected from a history and physical
examination of the person seeking medical care. Often, one or
more diagnostic procedures, such as medical tests, are also done
during the process”.
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32. Diagnostic and pathology centers are equipped with the
required laboratory equipment and trained staff along with
medical personnel that assist them in the process of
identifying diseases in a patient who shows certain signs or
symptoms. A better medical diagnosis is linked to better
health care. It is a medically proven fact that diseases like
cancer, diabetes, and tumors can be successfully cured if
detected and treated at an early stage, and in some cases
even before the patient begins to show signs and symptoms
of the disease.
Diagnostic centers consist of experts who determine if a
patient is vulnerable to a particular disease. As a result, if
the risk of a disease is identified, the patient may begin
taking adequate precautions and/or medications prior to the
onset of the disease, reducing the risk of further complica-
tions. Diagnostic centers not only assist in the identification
of illnesses, but also show patients the path to therapy,
which is often effective. Financial benefits of diagnostic
centers are plenty. One of the most important is that if a
particular disease is diagnosed in the early stages or the risk
is discovered the patient must spend less on his health care.
A typical diagnostics and pathology center usually consists
of clinical lab and imaging equipment. A medical labora-
tory, also known as a clinical laboratory, is a facility that
conducts experiments on clinical specimens (such blood,
urine, stool, semen, bone-marrow and several other body
fluids and tissues). There are various types of machines in
diagnostic and pathology centers. Some of the important
equipment are mentioned below.
X-Ray:
The oldest type of diagnostic imaging, X-Ray, uses
radiation to create images. Solid tissue produces whiter
images, so X-rays of bones appear very white. X-rays can
be used to examine the skeletal system, examine body
objects, and diagnose health problems such as pneumonia
and certain types of cancer.
Mammogram:
provide a clear picture of the breast, mammograms use a
type of low-dose x-rays. Doctors are on the lookout for
suspicious tissue formations that could signal breast cancer.
Ultrasounds:
Ultrasounds create images of what is going on inside the
body by using high-frequency sound waves. Ultrasound is
most used in prenatal care, but they can also be used to look
for cysts, examine your heart and blood vessels, as well as
your kidneys, liver, and many other organs.
Magnetic Resonance Imaging (MRI):
Massive magnet and radio waves are used in magnetic
resonance imaging (MRI) to examine organs and internal
structures. It is used to diagnose everything from tumors to
ligament injuries. It is frequently employed to examine the
brain and spinal cord.
CT Scans:
CT scans produce cross-sectional images of the body by
combining multiple X-rays taken from various angles and
using computers to stitch them together. It is used to
examine the skeleton, check for blood clots, look for
tumors, internal bleeding, or signs of heart disease, among
other things. When looking at solid tissue, it is the most
helpful.
Positron Emission Tomography (PET):
PET scans are also used in conjunction with CT scans, with
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30 | March 2021

33. -Ashish Chandgude
CT scans looking at solid structures and PET scans looking at chemical activity in
softer tissues. PET scans look at how your tissues work by using a tracer, which is a
mildly radioactive drug. It can be used to investigate cancers, heart disease, and
mental illnesses.
Fluoroscopy:
Fluoroscopy uses X-rays to create a real-time image of the body's inner workings. It
displays actions rather than still slices, such as the inner workings of swallowing and
the heart's actual beats. It is helpful for seeing what is going on in real time – for
example, if you are having trouble swallowing, it will show you the exact motions of
body structures as you swallow.
These images can also be used by diagnostic imaging centers to plan and perform
minimally invasive procedures. Diagnostic imaging is used in medical procedures
such as stent placement, cancer radiation therapy, and biopsies.
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34. Redefining Diagnostics in a Dynamic Way
diagnosis is an important tool for you and your
Adoctor. Doctors and therapists use a diagnosis to
advise you on treatment options and future health
risks. Another reason a diagnosis matters is that it tells
health insurance companies that you have a condition
requiring medical care. A doctor's diagnosis is also
necessary to qualify for Social Security disability support
and job protection.
Anand K., CEO, SRL Diagnostics, has over 25 years of
robust work experience in the healthcare industry
specializing in Diagnostics and Laboratory services in
India, South Asia, Africa, and the Middle East. He comes
with deep subject knowledge of the diagnostics and
healthcare industry, combined with strong business acumen,
allowing him to view business with a wider lens then
narrow it down to connect the dots, identify business
drivers, understand complex issues, take actions and drive
results. He joined SRL from Apollo Hospitals Group where
he was the CEO of their Diagnostic Business Unit of
AHLL, based in Hyderabad.
The Company's philosophy has always been to contribute to
the health and wellness of the communities they serve. Over
the years they have empowered doctors, hospitals, and other
medical professionals in reaching the right diagnoses.
Along with that, our preventive portfolios have also created
opportunities for every individual to manage their own
health. Keeping this philosophy at the center, we envision
becoming the most trusted and dynamic leader in the
diagnostic industry by providing exceptional customer
experience through science, technology, and people with a
focus on quality, innovation, and compassionate care. Let
us take a look at what Mr. Anand has to share with us in the
highlights of the interview below:
Enlighten us with the journey of your establishment so
far.
SRL diagnostics has a rich legacy of 25 years, helping
SRLDiagnostics
patients in their journey towards better health with a
presence in more than 600 cities across 30 states and Union
territories in the country. In our category, we have always
been an early adopter of technology, right from our genesis.
Reflecting on the past two and a half decades what comes to
mind are the opportunities where SRL has played a
significant role for its customers and patients. From
providing the best diagnostics services in rural, tribal-
dominated areas of Jharkhand, Himachal, and Uttar Pradesh
to catering to the urban health-conscious population by
unveiling preventive diagnostics brand – SRL Care. Our
people have played an instrumental role in UNICEF's
Comprehensive National Nutrition Survey (CNNS) where
SRL was not just responsible for collecting samples of
young adolescent children but was also in charge of
dispatching their reports back to these villages – something
that only SRL could do. On the technology side, our
strategic project for developing Artificial Intelligence
Solutions in Pathology along with Microsoft has been one
of its kind in the industry – again speaks volumes about our
capability and strength. Today, SRL is the only true Pan-
India diagnostic brand that is present across the length and
breadth of the country in more than 600 cities, with many
firsts along its way. We were the first ones to have a
centralized lab information system much before they even
came into India and also pioneers to have a website in the
diagnostics industry. We were also the first diagnostics
company to have a full-fledged Research and Development
(R&D) Division. Besides, we are the first national lab to use
AI & Big Data to launch a full-blown loyalty program and
smart+ reports for our customers. We were also the first
diagnostics company to set up labs internationally, in Dubai
and Nepal about 10 years ago. Today, we cater to
international markets like Southeast Asia & Middle East.
It definitely hasn’t been an easy journey for our firm, our
people have had to work through some turbulent times. But
SRL had always sailed through in this highly competitive
market and at the same time created its own niche.
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32 | March 2021

35. Kindly talk about different care packages and services
offered by your diagnostic and pathology center.
SRL Care, by the brand, is a platform that offers a range of
comprehensive, customized full-body check-up packages.
The packages are a part of the company's initiatives to
change the lives of people by showcasing the benefits of a
preventive healthcare mindset. The package is
recommended keeping in mind a customer's age, gender,
lifestyle, health history, and life-stage. The consumer
simply needs to log on to SRL's mobile app or website, or
they can just walk into any lab to get a preventive package
based on their specific requirements and/ or age profile to
suit the particular needs of the individual consumer.
How the technological advancements and innovation in
the healthcare space has influenced your diagnostic and
pathology center's daily operations?
We have witnessed a shift in customer preferences; as more
and more people are now opting to book online tests; home
collection and telehealth is the new mode of diagnosis.
There has been a 70% growth in this segment as Home
collection has become the preferred mode for tier 1 cities,
post the pandemic.
With the growing relevance of connected devices, IoT, and
wearable, a new era of self-monitoring has been ushered in.
Through equipment, now available at home, and AI
technologies, the role of diagnosis can be enhanced and
changed drastically. The sum of this shift amount to a
highly informed customer base that is aware of their
healthcare needs. Therefore, to cater to this segment, SRL
has a mobile app and a website. Recently we also
introduced WhatsApp for Business to share test reports,
which has been useful in reducing patients' waiting time
and provide information on the go.
What are your strategically driven plans to be
implemented in order to enhance the efficiencies of your
pathology center in the upcoming year?
Digitalization in diagnostics is transforming the job of
pathologists into a more creative and data-driven one while
it is allowing patients to receive diagnoses faster and with
higher accuracy. Hence, going forward we would like our
pathologists to have an option to report from anywhere, and
hence we have established Digital Pathology labs within
our reference laboratories in Gurgaon, Mumbai, and
Bangalore.Furthermore, it will help us in leveraging the
talent pool efficiently and will allow technicians and lab
Anand K.
CEO
“
The 'Diagnostics of
the Future' is
envisioned to be built
on smarter, safer, and
sustainable lab
setups that will be
driven by design
thinking and smart
technology to meet
the most pressing
challenges
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BEST OF
DIAGNOSTIC
AND PATHOLOGY
CENTERS
THE

36. doctors to read images remotely, enabling real-time virtual
collaboration between their multi-disciplinary care teams.
In the future, we will also see an increase in the integration
of artificial intelligence (AI) into digital pathology. Current
research is focusing on developing AI to improve the
software used in digital pathology. SRL is already working
closely with Microsoft to develop algorithms that would
provide tools to pathologists for faster and more accurate
diagnoses of diseases such as cancer, remotely. This is
especially useful in remote areas as you can get the data to
the doctor in no time.
What does the future look like for your pathology center
in terms of growth and expansion?
SRL has a strong network of 400+ labs and 1800+ customer
touch points spread across 600 Cities, 30 States, and Union
Territories. With the recent pandemic, there was an
immediate demand for faster turnaround time on COVID
RT PCR reports. Hence, we have expanded our capacity for
COVID testing significantly, with RT-PCR labs and centers
opening across the length of the country. So far, we have
opened 12 RT-PCR facilities across the country. We have
opened two labs in Mumbai, one each in Gurgaon,
Ludhiana, Raipur, Chennai, Bangalore, Hyderabad, Pune,
Guwahati, and Kolkata. In addition to this, we are catering
to rural and tribal areas like Deoghar, Jharkhand.
In the coming months, we will continue our journey
towards market share improvement in the geographies that
we operate through the consolidation of organic growth and
also evaluate inorganic growth opportunities as they arise.
We all know the Covid-19 pandemic has created a lot of
workload for caregivers and ancillary healthcare service
providers. But what problems your pathology center has
faced specifically in this ongoing pandemic?
A lot has happened in the diagnostic industry ever since the
lockdown started in the country in mid-March. There has
been a massive decline in the B2C business with a
significantly lower footfall of walk-ins during the
lockdown. This was only aggravated further with the
restriction on the interstate and intrastate movement, giving
rise to logistical challenges to move samples around.
Restrictions on OPD services and elective surgeries at
hospitals and clinics, majorly affected B2B business in Q1.
However, in Q2 we were able to regain momentum with the
unlocking of the economy.
In your opinion, what is the industry scenario of Indian
diagnostics and pathology centers?
The Indian Diagnostics industry is witnessing strong
growth and is coming out of the shadows with the rise in
awareness on preventive health, changing lifestyle due to
Covid-19. The pathology market size in India is around
INR 45000 crores growing at the rate of 13 –14% every
year. However, the diagnostic sector in India is highly
fragmented with organized sector having only around 15%
share.There is a need for all the states to adopt the Clinical
Establishment Act that will help the state to monitor the
technical competence and ensure adequate quality control
on procedures in the labs including mandatory accreditation
requirements. While the diagnostic industry has always
been dominated by unorganized players, major diagnostic
chains are slowly disrupting the market by acquiring
smaller local labs.
Furthermore, the sector is witnessing several major trends
that are powered by growth drivers like changing customer
expectations, the rise of informed and aware consumer base
opting for preventive health, widespread adoption of
personalized medicine driven by precision diagnostics –
Genomics, and the trend moving towards digital healthcare
and home-based services.
The 'Diagnostics of the Future' is envisioned to be built on
smarter, safer, and sustainable lab setups that will be driven
by design thinking and smart technology to meet the most
pressing challenges. To provide personalized care, the
laboratories would need to find newer ways to tackle
changing demand for healthcare services, adopt smart
integration technologies, data science, and analytics. In the
coming future, Clinical Lab 2.0, fueled by the pandemic,
will redefine the role of diagnostics in the care continuum,
aligning with value-based healthcare. For laboratories to
take on their future role, another vital aspect will be to
focus on their healthcare workers' well-being and
investments in the training and development of human
capital.
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