1. 1
Shannon Thompson Critchlow
514 Laredo Circle
Allen, Texas 75013
214.383.1100 (home) 972.841.2412 (cell)
critchlow_shannon@yahoo.com
http://www.linkedin.com/in/shannoncritchlow
Career Objective
To obtain a challenging position within a nonprofit with opportunities to share my
passion for community development and volunteerism.
Education
Universityof North Texas, Denton, Texas
Bachelor of Arts in History and minor in Art History
Certification in Volunteer Management for Non-Profit Organizations
 College of Public Affairs and Community Service Dean’s List
 Non-profit course work GPA 4.0: Leadership Theory, Community
Development & Resources, Volunteer Program planning & evaluation,
Volunteer Management Concepts
 Volunteer Coordinator Internship at the Dallas Museum of Art
Skills
 Excellent ability to develop and maintain relationships between staff and volunteers
 Ability to provide leadership and communicate at all levels
 Volunteer management, recruitment, screening, job matching, and scheduling
 Volunteer development and evaluation, resulting in retaining long term volunteers
 Volunteer program’s planning and evaluation
 Ability to create and implement volunteer training programs and orientation sessions
 Create and implement volunteer recognition programs
 Strategic planning, establishing specific goals, action steps, and resources to
accomplish goals
 Volunteer management concepts and applications: including ability to create job
descriptions, write policies and procedures, track volunteer participation, special
projects, and design as well as create volunteer forms
Employment Experience
 Methodist Dallas Medical Center – Dallas, Texas
Volunteer Coordinator
January 2015 - present
 Recruitment, screening, interviewing, background checks, orientation/training,
placement, scheduling, and coordinating 350 volunteers
 Proficiency in Volgistics volunteer software
 Planning and coordinating ongoing volunteer appreciation events
 Additional recruitment of volunteers for special programs designed to
increase patient satisfaction scores. Special volunteer placement includes
Medical Research, SERV (Students Engaged in Rounding Volunteer) pre-
nursing program, NICU volunteers, ED/Trama volunteer assignments.

2. 2
 Meals on Wheels Collin County – McKinney, Texas
Volunteer Coordinator
June 2014 – December 2014
 Recruitment, orientation/training, background checks, placement, scheduling,
and coordinating 500 volunteers
 Responsible for coordinating volunteers to deliver 79 meal routes and 1,000
meals Monday to Friday to seniors living in Collin County who are hungry and
isolated
 Coordinating and assisting with special projects; Fall Harvest Boxes, Secret
Santa, and Shelf Stable Meals
 Outreach and establishing community partnerships with faith based
organizations, professionals, and corporate volunteer opportunities
 Various administrative reports including In-Kind donations, Monthly
performance, and volunteer services activities
 Maintaining volunteer database, monthly/weekly/daily volunteer schedules,
and new volunteer training materials
 Dallas Museum of Art – Dallas, TX.
Volunteer Coordinator Intern
August 2013 – December 2013
 Assisting Volunteer Coordinator with day-to-day volunteer coordination of
over 500 volunteers including, recruitment, screening, training/orientation,
scheduling, tracking, management, and appreciation
 Design of museum wide volunteer master application form
 Assisting with planning of yearly volunteer appreciation event
Volunteer Experience
“Go van Gogh” summer library outreach program
May 2013 – August 2013
 Dallas Museum of Art, Dallas, Texas
 Program designed to bring works of art from the museum’s collection to
young children ages 5-12
Success for Life through Reading Literacy Program, Universityof North
Texas, Denton, Texas
September 2012 – May 2013
Volunteer Managers assistant
 Literacy program for preschool age children from low-income families
sponsored by, The University of North Texas
 Responsibilities included tracking book inventory, recording volunteer hours,
maintain volunteer personnel files, and grant research
Operation Blessings, Portsmouth, NH.
September 2003 – March 2005
Assistant Manager of non-profit food pantry
 Managing collection, sorting, stocking, and distribution of food to clients.
Responsible for creating monthly client serviced distribution list to satisfy
grant requirements. Additional duties included tracking and recording donor’s
food donations.
References available upon request