Helpful for study

1. Topic Name : General HR practices of Citibank NA.
Sub: HRM
SEC: B
GROUP: Enlightened
Members of this group:
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NAME PROGRAM ID PARTICIPATION
Md. Shahariar Kousar BBA 14102547 Slide no: 1-3
Md. Rasel BBA 14102427 Slide no: 4 and 5
Sajib saha BBA 13102476 Slide no: 6 and 7
Md. Shakhauat BBA 13102169 Slide no: 8
Lutfor Rahman akash BBA 14102127 Slide no: 9-11

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3. Overview of Citibank.
The City Bank of New York was founded on June 16, 1812.
The first president of the City Bank was the statesman and
retired Colonel, Samuel Osgood. In 1863, the bank joined the
U.S.'s new national banking system and became The National
City Bank of New York. By 1868, it was one of the largest
banks in the United States, and in 1897, it became the first
major U.S. bank to establish a foreign department.
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4. Mission of Citibank.
According to the website of Citibank NA, the mission of
Citibank is:
 Offer wide array of products and services that differentiate and
excite all customer segments
 Be the “Employer of choice” by offering an environment
where people excel and leaders are created
 Continuously challenge processes and platforms to enhance
effectiveness and efficiency
 Promote innovation and automation with a view to
guaranteeing and enhancing excellence in service
 Ensure respect for community, good governance and
compliance in everything we do. 4

5. Vision of Citibank. Citibank.
 To be the leading Bank in the country with best
practices and highest social commitment.
 To be the leader in providing business process
management service to help customers.
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6. General HR practices of Citibank NA:
In Citibank there are few steps in HR practices of
Citibank NA like:
 Recruitment and placement.
 Training and development.
 Compensation.
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7. Recruitment and placement.
There are different steps in Recruitment and
placement policy of Citibank
Application.
Telephone interview.
Tests.
Interview
Assesment center.
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8. Training and development.
According to the website of Citibank, Human Resource
development is an essential pre-requisite to achieving
organizational goals. Continuous training of the employees
and executives is aimed at capacity and professional skill
building throughout the year .
There are two type of training in Citibank:
 On the Job Training.
 Of the Job Training.
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9. Compensation
Employee compensation is a critical tooling the successful
execution of our corporate goals As long-term value creation
requires balancing strategic goals. There are different
components of compensation policy:
 Salary and wages.
 Bonuses.
 Long-term incentives.
 Health insurance.
 Retirement plans.
 Time off and flexible schedules.
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10. Recommendation.
According to the opinion of Citibank authority, Citibank has
the 31% market share in USA. So in order to exist in the
market for a long time, Citibank should take some pragmatic
steps. All the risk should manage very carefully, customer
services has to be very prompt and give customer more
attractive policies.
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12. Conclusion:
The company has been running its business with good
reputation since June 16, 1812. In USA it is a
milestone in the path of success and reputation of the
banking sector. Citibank run their business for 203
years with great success. Citibank covers most of the
country of the world. Slogan of Citibank is that
Citi never sleeps. By this process Citibank become
one of the most successful company around the
globe.
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