1. SHAILESH S. MALI
Contact: +91 7738035111
Email id: m.shailesh83@gmail.com
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Profile Summary
14 years of IT experience in managing IT infrastructure and operations.
Presently managing the ITO Tower for Wintel and Messaging for the client Bayer Business
Services
6+ years as a Operation Lead & Resource management experience
Experience in managing vendors
Understanding of IT Requirements and Capacity planning
Experience of working in high level implementation project
Experience of Service Transitioning
Better understanding of Messaging and Wintel platform
Better understanding of ITIL Procedures
Experience of working on highly process oriented organization (CMMI level 5).
Extensive knowledge of Lotus Domino and Notes
EXPERIENCE SUMMARY
Capgemini Pvt Ltd : Since September 2012
Bayer Business Services : January 2009 to September 2012
Atos Origin Pvt Ltd : March 2008 to January 2009
Lauren Technologies Ltd : Dec 2005 to March 2008
CMS Computers Ltd : December 2005 to December 2008
BRIEF JOB PROFILE
1. CAPGEMINI PVT LTD (4 years)
Designation: Manager
Project: BAYER Business Services
Responsibilities:
• Managing the Team of 33 Team members which support Wintel (Windows Services)
which contains approx 3000 Servers for EMEA, APAC and US region.
• Overall responsible for Service Delivery, operations, Project Budget and costing & People
management
2. • Managing yearly Budgeting, Cost, Revenue and Contribution Margin for Wintel Subtower
• Managing Quality, KPI, SLA, Escalation Handling, Service Delivery etc.
• To identify the opportunities for the new services, Projects within the sub tower which
can add additional revenue
• Responsible for new service Transitioning
• Trend analysis for Sev1 & Sev2 tickets, Tickets per CI, SLA breach analysis etc
• Preparing and maintain the documentation for all new and existing tasks
• Responsible for process optimization and process Harmonization.
• Working with the team members for Service Improvement initiatives and value addition
such as automation in order to save time, cost, maintaining the high accuracy
• Handling all kind of customer communications including Weekly Operation meetings,
Monthly review meetings, International review meetings
• Taking the regular feedback from the customers and implement the Action plan to
address the gaps
• Ensure that the team members are well aware and aligned with the organization goals,
Project goals and goals set for an individual
• Identifying the talent and potential in the team and developing the same
• Identify the training needs of the team members and planning the same
• On-boarding of the new team members
• Managing the attritions and skill development
• Yearly appraisal and performance review for all the team members
• Performing the role of PQL (Process quality Lead) for the team
• Working as Major Incident Manager
• Presenting the monthly highlights and lowlights for all these 4 quadrants (Finance,
Operations, Customer and People) to Senior Management in Senior management review
meetings.
2. BAYER (BAYER Business Services) (3.8 years)
Designation: Team Lead
Roles & Responsibilities:
• Working as a single point of shift contact (SPOC) for customer.
• Managing around 300 Domino serves and around 1,00,000 users located in EMEA.
• Mainly responsible for Quality, KPI, documentation of domino tasks & processes, training
to other peoples and handling of escalations.
• Overall responsible for Implementation, migration, upgradation of Domino servers or
any other projects related to Domino servers.
• Performing Key role in process optimization and harmonization.
• Handing server crashes, pending mails, & critical alerts issues.
• Daily server monitoring and maintenance of mailbox, disk space monitoring.
• Handling of EMM related activities (Enterprise mail management )
• Handling domino & notes incident of severity 1 to 5 using the Peregrine Ticketing Tool.
• Involved in weekly conference call and all other type of communication with Customer.
• Was been to Germany for handover of the various tasks. Prepare the documentation and
trained to other colleagues on the same.
• Experience of working in highly process-oriented project and organization.
Projects & Achievements:
• Installation of Domino 7.0.3 server on windows environment.
• Migration of Domino servers from old Hardware to new Hardware.
• Moving around 1000 users to different servers
• Appreciated for deescalating of one of the major escalation.
3. 3. ATOS ORIGIN Pvt. Ltd. India (9 months)
Designation: Consultant
Project: PHILIPS – Europe (130 Domino servers)
Roles & Responsibilities:
• Managing 130 Domino 6/6.5x Servers on AIX and Windows Environment and 150,000
users, located all over the globe.
• Using International Support Standards tools like CSDM inherited from ITIL and Unicenter
Service Desk.
• Managed and control the configuration of GUM tool. Expertise on GUM (Group User
Management) tool which is used to create, rename, moves, delete, undelete, reroute,
PW & ID backups, bulk rename, bulk move and group processing.
• Coordinating the GUM development team and Philips to resolve the bugs or identified
enhancement for GUM.
• Overall responsible for (& performed) project housekeeping activities
• Handing server crashes, pending mails, performance issue & critical alerts issues.
• Resolving Disk Space, mailfile restore, ACL, Calendar issues.
• Troubleshooting Mail routing (internal and external mail delivery) issues.
4. Lauren Information Technology Pvt. Ltd. (2. 3 years)
Designation: Senior Software Engineer
Responsibilities:
Part of the project delivery team and responsible for planning & implementation of projects
which include IBM product and Linux.
Implementation Projects:
• Implementation of Lotus Domino 8 on Suse Linux for around 3000 users for Associated
Capsule Group Pvt Ltd.
• Implementation of Lotus Domino 7.0.2 on Suse Linux for 3500 users for Gujarat
Ambuja Cement Limited
• Upgradation of Domino 4.5.x & Domino 5.x to Domino 6 & Domino7 for IL&FS.
• Implementation of Domino 7.0.2 on Redhat Linux for 750 users for Lifestyle Bangalore
• Implementation of Linux Based firewall for Holcim (HSSA)
• Implementation of Squid and Linux based DNS servers for Crompton Greave
Responsibilities during the implementation:
• Meeting the client and understanding their exact requirement Project Planning,
Preparing Project Schedule Planning
• Installation & Configuration of Operating System Windows and Linux (Redhat & Suse)
• Installation & configuration of Domino Servers and other applications
• Migration of mails and address book of Outlook & Outlook express to lotus notes
Working on the further enhancement after end user/customer feedback
4. • Giving Admin level & end user training
• Preparing complete project documentation.
5. CMS COMPUTERS LTD. (3 years)
Project: Mantralaya, One of Government Biggest Network, Setup.
Roles & Responsibilities:
• Installation and network configuration on IBM, HCL Series Servers.
• Desktop support for around 3000 workstation.
• Configuration and troubleshooting on Cisco routers.
• Setting up PDC, BDC Configuring DHCP and WINS and maintaining File servers.
• Installation, configuration and Troubleshooting of Lotus Notes client
• Creation, deletion, renaming of Lotus notes users & Groups.
• Disk space monitoring and weekly backup of Lotus Domino servers
• Sated Backup and Restoration procedure.
• Keenly looking for Antivirus Definitions updates and security updates/patches and
implementing it properly.
• Performing routine checks for Switches, Hubs, UPS and Networking Equipment.
Educational qualification
• MBA (PGDM) from Welignkar Institute Mumbai (2016)
• Bachelor degree In Information Technology (BSC-IT) from Mumbai University (2012)
• Diploma in Electronics & Telecomm. from MSBTE (2001)
• SSC from Mumbai Board (1998).
Training & Development:
• CLP Certified in Lotus Domino version 7 & 8
• Attended Training program for PMP (Project Management Professional) in Capgemini
• Attended Training program for Lotus Domino version 8 at IBM
• Completed ITIL V3 Certification
• Completed Diploma in Hardware and Networking Technologies from CMS Computer
Institute.
• Attended training Program on Effective Manager arranged by Capgemini
• Attended Training program on Redhat Linux at Redhat
Personal Details
Name Shailesh S. Mali
Date of Birth 9th of June 1983
Gender Male
Home Town Mumbai
Passport Number G8331278
