The document provides a summary of an individual's relevant skills and experience for customer service roles. It includes over 10 years of experience providing customer service via phone and in person. They are fluent in English and French with strong communication, project coordination, and troubleshooting skills. Relevant technical skills include experience with various software programs and operating systems as well as hardware installation and maintenance. The document also lists the individual's education and volunteer experience in areas like graphic design, art direction, and internet access coordination.

1. OBJECTIVE
RELEVANT SKILLS
To provide outstanding customer services, over the phone and in person, to apply work values on a daily basis
and have a positive attitude towards challenging situations.
I have been providing customer services for the past ten years and it has rewarded me with great pride.
I am also fluent in english and in french.
Customer Services/ Communications / Projects
• Excellent communication tools with customers over the phone.
• Good written, verbal and interpersonal communication skills.
• Co-developed terms of reference, mission statement and objectives at committee level.
• Participated in numerous committees, as member or chair.
• Co-ordinated and led many projects from graphic design, to database analysis, to teaching.
• Developed material for release to print, and other diverse media sources.
• Successfully collaborated on a variety of projects, for public and private sector.
Software
• Familiarity with a variety of operating systems including:
• Windows 98, 98SE, 2000, XP.
• Mac OS from 7.5 to OSX.
• Familiarity with a variety of applications including:
• Contact IV: (federal government database.)
• MS Office package: Word, Excel, PowerPoint & Access
• Email applications, Norton Anti-Virus, Norton Internet Security, MS Publisher.
Hardware
• Familiarity with PC and Macintosh based hardware including:
• RAM installation and upgrades.
• Hard Drive and peripheral device installation and configuration.
• Network Interface Card installation and configuration.
• Maintenance of an entire Network, configuration and trouble shooting included.
• Maintenance of Proxy Server.
• Extensive trouble shooting knowledge.
Serge Foglio
1345 Pandora
Victoria, BC, V8R 6N9
sergefoglio@gmail.com
(250) 891-4754

2. PROFESSIONAL SYNOPSIS
Collection Agent
Victoria, BC
Bilingual Customer Service Representative
Victoria, BC
2006/2008 Shaw Sales Position
Client Services Representative
Victoria, BC2012/13 Beanstream Internet Commerce
Sales ConsultantAccount Manager -
Victoria, BC2013/15 Beanstream Internet Commerce
Sales Consultant for Shaw Cable Victoria, BC
2005 Shaw Technical
Customer Service Representative Shaw Cable Victoria, BC
1998/2004 Project Co ordinator Data Analysis Person
Project Co ordinator, Network Administrator,
Graphic Designer Sooke Works Employment Centre Sooke, BC
2003 Project Co-ordinator
Graphic Designer District of Sooke Sooke, BC
2003 Graphic Designer
LyfeCycles Victoria, BC
2003 Computer Maintenance
Trouble Shooting Seven Art Studio Sooke, BC
2002 Communities Future Speaker
Graphic Designer
Multi-Media Designer Industry Canada Richmond, BC
2000/2004 Graphic Designer
Art Director Seven Art Studio Sooke, BC
1998/2001 Community Internet Access
Co-ordinator Sooke Works Sooke, BC
1993/1996 Graphic Designer Supervisor
Montreal a la Carte Montreal, PQ

3. EDUCATION
VOLUNTEERS ACTIVITIES
REFERENCES
2005/2008 Attended numerous improvement courses aimed at customer service within the Shaw Cable System.
2000/2004 NAPP (National Association of Professional PhotoShop Users)
Developing knowledge base on Windows operating systems as well as Macintosh via websites and many user groups.
1998 Advanced courses on desktop publishing and graphic design such as QuarkXpress, Illustrator and PhotoShop,
in Victoria BC, (Island Office Trends).
1990 Course on Desktop publishing including PageMaker, QuarkXpress, and Illustrator in Marseilles France,
at IFACAP.
1989 Art History studies at University of Aix en Provence France.
2005/2008 Co-ordinating Art Exhibit Shows for many artists in Victoria BC.
2004/2009 Art Director for a magazine in Victoria BC.
2003/2004 Provide large amount of support to other graphic designer worldwide via the DeviantArt website.
2000/2003 Volunteer as graphic designer for large and complex projects for the Annual Official Publication of the David
Bowie website, the Bnet.
1998/2000 Volunteer as a mentor, coordinator and teacher for the Community Internet Access Lab in Sooke.
References can be provided upon request.
1990/1993 Desktop Publisher Manager
Electricity of France Aix en Provence, France