1. Sebastian
Tuvio
-­‐
Renegade
Collective
magazine
I
wasn’t
always
destined
to
be
a
concierge.
I
actually
grew
up
in
a
military
family
in
Argentina
and
studied
government
and
foreign
affairs
at
university.
You
might
call
it
fate,
or
luck,
but
in
2005
I
visited
Queenstown
on
what
was
meant
to
be
a
three-­‐month
holiday.
I
got
a
job
as
a
housekeeper
at
a
well-­‐
respected
hotel,
and
the
rest
is
history.
I’m
now
working
as
the
Guest
Services
Manager
at
the
Rees
Hotel
Queenstown,
and
love
every
minute
of
it.
No
day
is
the
same
in
my
job,
every
guest
has
a
different
story
to
tell
and
want
to
get
different
things
from
their
holiday.
People
from
all
different
cultures
and
backgrounds
need
to
be
treated
in
different
ways,
and
I
think
being
able
to
pick
up
on
this
and
adjust
for
it
is
a
huge
part
of
the
job.
There’s
so
much
to
learn
about
this
town,
and
I
find
that
every
day
is
a
school
day.
Having
been
here
for
nine
years
I
know
the
place
inside
out,
and
I
think
that’s
important
in
this
industry.
That
insider
knowledge
is
what
sets
us
apart
from
the
competition.
There
seems
to
be
a
push
towards
technology
these
days,
and
it
affects
the
core
experience
staying
in
a
hotel.
When
you
can
check
in
and
unlock
your
room
with
your
phone,
you
miss
out
on
all
the
benefits
and
enjoyment
of
talking
to
the
staff
around
you.
Staying
in
a
hotel
should
always
be
an
experience,
not
something
you
have
to
do
for
work.
Every
day
in
this
line
of
work
is
a
challenge
for
sure,
but
it
keeps
you
going
and
makes
you
keen
for
that
satisfaction
you
get
with
a
job
done
well.
That’s
not
to
say
it’s
all
sunshine
and
roses,
a
few
friends
of
mine
and
I
have
a
saying
–
this
job
keeps
you
alive
and
kills
you
at
the
same
time!
You
see
some
crazy
things
in
this
job,
and
people
let
you
into
a
personal
side
of
their
lives
that
you
wouldn’t
otherwise
be
a
part
of.
I’ve
been
in
some
pretty
outrageous
situations
over
the
years
involving
guests,
cops,
violence
and
booze.
Situations
where
I
should
have
probably
walked
away
until
the
cops
arrived,
but
felt
a
duty
to
help
out
until
help
arrived.
I’ve
played
on
a
famous
musician’s
Gibson
guitar
with
them
when
they’ve
come
home
hammered
at
2am
in
the
morning,
and
have
got
the
handwritten
song
lyrics
to
prove
it.
I
think
knowing
what
is
appropriate
and
going
that
extra
mile
is
what
people
really
appreciate.
I
don’t
really
fit
the
traditional
mold
of
a
concierge;
I
grew
up
playing
rugby,
I’ve
got
cauliflower
ears
and
a
shaved
head.
I
train
in
Brazilian
Jiu-­‐Jitsu
and
when
I’m
not
at
work
you’ll
find
me
snowboarding
or
downhill
mountain
biking.
But
I
don’t
think
our
guests
even
notice
that
when
they
meet
me,
it
sounds
cheesy
but
a
smile
goes
a
long
way
in
this
business.